Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,115 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,115 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication, engineer was superb and explained everything.”

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Posted 2 years ago

“Installation was great but the electronic survey you fill in before installation is really badly designed and frustrating.”

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Posted 2 years ago

“After a stuttering start with the do-it-yourself survey, we finally arranged an on site survey with a qualified engineer as this was deemed a” non-standard “ installation. This delayed the installation by a few weeks. The installation process itself was great. The engineer was extremely helpful and explained everything to me. Very tidy and very courteous.”

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Posted 2 years ago

“Turned up on time, made a tidy job of the install, all left tested and working.”

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Posted 2 years ago

“Engineer was absolutely marvellous explained everything and left premises clean and tidy”

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Posted 2 years ago

“Lovely technician- really knowledgable, friendly and helpful. Work completed quickly with no inconvenience.”

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Posted 2 years ago

“Excellent quality work. Very neat and tidy indeed.”

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Posted 2 years ago

“The whole procedure was smooth and on time. The installation was scheduled in a very short time. The installer came on time and he did a great clean job with no rush. Highly recommended.”

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Posted 2 years ago

“Good experience. Arrived in time stated and fitted the pod point quietly and neatly. Explained its operation to me and left me with the manuals. The docking station for the plug is not as unobtrusive as I would have liked but other than that the whole ex[erience was good.”

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Posted 2 years ago

“On time, quick install and very knowledgeable.”

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Posted 2 years ago

“After submitting my application with all the necessary information it was easy to book an appointment for the installation. It was a standard installation with no issues.”

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Posted 2 years ago

“Extremely pleased with a thoroughly professional job. Cameron demonstrated excellent communication throughout the installation, made every effort to be neat and tidy with the installation and completed the work quickly and efficiently. I would thoroughly recommend my experience with pod point and thanks again to Cameron.”

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Posted 2 years ago

“I’m wait over two months to install the charger, I have booking They cancelled the booking without letting me know.”

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Posted 2 years ago

“Engineer was polite, explained what was needed and worked through poor weather to complete the job without hassle. Thank you”

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Posted 2 years ago

“The charger works well. The installation was quick and good.”

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Posted 2 years ago

“The electrician turned up on time explained and agreed with me cable route and cracked on with very little disruption to our power supply.Installation completed in just over 2 hours and he cleared up therefore I was very pleased with the job done.”

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Posted 2 years ago

“Excellent Service”

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Posted 2 years ago

“Stephen installed our pod point, very tidy and quick work. Would highly recommend.”

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Posted 2 years ago

“For anyone considering PodPoint as an option for a home charger installation, I would strongly advise to look elsewhere. My Solo 3 charger was installed 10 months ago. This went fine, but that unfortunately is the only positive to come from my experience with this company. I reported a fault that occurred a couple of times back in April and May. The odd fault here and there is to be expected, but the more recent unreliability of the charger along with possibly the worst customer service team I have ever come across, is nothing what you should expect from any firm. Having a charger which needed resetting several times after every fault, to find that a lot of the time it still wouldn’t charge, I am left unable to schedule charges because I never know when it’s going to work or not. This fault had become a lot more frequent over the last month or so. I reached out to PodPoint who had the first engineer out to me in December. The socket was changed on my charger wall unit. All seemed fine for a few days and then back to the frequent fault of not being able to charge my car at all. At this point, I was told that it would be arranged that I would get some credit on my account to at least use their public chargers, despite the inconvenience. I followed this up on several occasions, and of course, nothing was done! After contacting PodPoint again, a second engineer visit was arranged. I was told that the motherboard was to be changed. Upon the arrival of the second engineer, and please bare in that they have used contractors on both occasions, I briefed him on the persistent fault and what I had been told was to be carried out, to get the response ‘PodPoint don’t usually do that’ - regarding to the changing of the motherboard. Engineer was here for around 30 minutes, and because the fault wasn’t presenting in that short space of time, he did absolutely nothing and left. There is clearly no communication internally within customer service and seems that they tell you one thing and their engineers and colleagues another. His last job before Christmas - I’m now left with a charger that doesn’t work more often than it does, unable to charge my car how I should be able to over the festive period and a non-existent customer services line apart from emergencies. Followed this up on Tuesday after the new year. Spoke to several customer service advisors, and you get the usual ‘I’ll pass this on to my manager’ but refuse to give you a direct line or transfer you to a manager. Christian finally got in touch with me, a manager, who then advised I needed to be referred to the complaints team. I finally have a complaint ongoing with them, but no update from them as of yet. Spoke to customer services again, get the usual ‘I’ll get a manager to call you by the end of the day’. And again, no call back. Joey has since replied via email, and has offered to arrange a third engineer visit, for this time to be a ‘senior’ engineer, to supposedly carry out the work that the second engineer had refused to do. He has also refused a refund. I am still waiting for the manager to get in touch again. It’ll be the third and last time I will wait around for an engineer for a company that seems to just enjoy wasting your time. This will be taken further if it’s not resolved after this visit. I am currently waiting for the third appointment to be arranged - but again, because of the lack of communication and having to chase everything up, it’s the weekend. And again, non-existent customer service apart from emergencies. I strongly advise looking elsewhere if you need a reliable EV charger. Wish I’d have done more research before going with PodPoint! Will update accordingly if the issue ever gets resolved…”

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Posted 2 years ago

“The purchase and selection of equipment process was all online and very good. Issue was when I tried to amend the order, call centre or help centre I couldn’t contact on multiple occasions via phone, never answered, and via form on web site, again no response on several occasions Contacted the design team and they were able to help but help / sales support were non-existent Also comms on run up to install very poor. But install itself was perfect but no confirmation of date and no reminder etc near the date The install itself was great”

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Posted 2 years ago

Pod is rated 4.6 based on 36,115 reviews