Pod Reviews

Name: Pod
Address: 222 Grays Inn Road, London, London Borough of Camden
Rating: 4.62

4.6 Rating 36,137 Reviews

90 %

of reviewers recommend Pod

Company Reviews

Metrics

Info

4.6

Based on 36,137 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Pod:

Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.

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Anonymous

Ray Freeman

1273

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The details of the photos required were withing the order form and the order form could not be saved. It would have been better to have all the instructions for the photos before the form to allow taking them before starting the form. It would also be useful to be able to save the form before submitting. A lot of the pre installation details were relying on the customer knowing where the most suitable installation point and route would be. This was difficult to assess without having a pod expert to ask. Once the order had been submitted there was no way to track the order to see if it was being assessed or how long it would be until someone contacted. The engineer arrived later than allocated slot but it was ok as we had almost expected it not knowing where the engineer would be travelling from. After the engineer had left we tried to charge the car but it kept stopping and the red light came on. We tried several times and every time this happened. We raised a request to fix it and the response came the next day. The remote help was very quick and we were able to charge the car. However, it was deemed that the engineer would have to visit again to permanently fix the fault. An appointment was made a week later and the engineer arrived later than arranged again. The fix was quick as it was a loose wire in the pod.”

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Posted 2 years ago

“Communication has been very good with the Podpoint Team, Installation was completed very well with no mess left. Installer was very helpful explaining all the way through and after Installation.”

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Posted 2 years ago

“Great communication, engineer was superb and explained everything.”

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Posted 2 years ago

“Installation was great but the electronic survey you fill in before installation is really badly designed and frustrating.”

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Posted 2 years ago

“After a stuttering start with the do-it-yourself survey, we finally arranged an on site survey with a qualified engineer as this was deemed a” non-standard “ installation. This delayed the installation by a few weeks. The installation process itself was great. The engineer was extremely helpful and explained everything to me. Very tidy and very courteous.”

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Posted 2 years ago

“Turned up on time, made a tidy job of the install, all left tested and working.”

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Posted 2 years ago

“Engineer was absolutely marvellous explained everything and left premises clean and tidy”

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Posted 2 years ago

“Lovely technician- really knowledgable, friendly and helpful. Work completed quickly with no inconvenience.”

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Posted 2 years ago

“Excellent quality work. Very neat and tidy indeed.”

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Posted 2 years ago

“The whole procedure was smooth and on time. The installation was scheduled in a very short time. The installer came on time and he did a great clean job with no rush. Highly recommended.”

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Posted 2 years ago

“Good experience. Arrived in time stated and fitted the pod point quietly and neatly. Explained its operation to me and left me with the manuals. The docking station for the plug is not as unobtrusive as I would have liked but other than that the whole ex[erience was good.”

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Posted 2 years ago

“On time, quick install and very knowledgeable.”

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Posted 2 years ago

“After submitting my application with all the necessary information it was easy to book an appointment for the installation. It was a standard installation with no issues.”

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Posted 2 years ago

“Extremely pleased with a thoroughly professional job. Cameron demonstrated excellent communication throughout the installation, made every effort to be neat and tidy with the installation and completed the work quickly and efficiently. I would thoroughly recommend my experience with pod point and thanks again to Cameron.”

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Posted 2 years ago

“I’m wait over two months to install the charger, I have booking They cancelled the booking without letting me know.”

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Posted 2 years ago

“Engineer was polite, explained what was needed and worked through poor weather to complete the job without hassle. Thank you”

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Posted 2 years ago

“The charger works well. The installation was quick and good.”

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Posted 2 years ago

“The electrician turned up on time explained and agreed with me cable route and cracked on with very little disruption to our power supply.Installation completed in just over 2 hours and he cleared up therefore I was very pleased with the job done.”

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Posted 2 years ago

“Excellent Service”

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Posted 2 years ago

“Stephen installed our pod point, very tidy and quick work. Would highly recommend.”

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Posted 2 years ago

Pod is rated 4.6 based on 36,137 reviews