Pod Point Limited Reviews

Name: Pod Point Limited
Address: Discovery House, 28 – 42 Banner Street, London
Rating: 4.62

4.6 Rating 39,700 Reviews

90 %

of reviewers recommend Pod Point Limited

Company Reviews

Metrics

Info

4.6

Based on 39,700 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Pod Point Limited:

Pod Point is one of the leading providers of electric car charging. We provide reliable and easy to use chargers for homes and workplaces across the UK.

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Pod Point Limited 5 star review on 24th April 2024

1328

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. They drilled through a power cable and took out the power of the whole house… still waiting for a fix 3 days later on!”

Helpful Report

Posted 1 year ago

“The front end communication from point of order was extremely poor. I am still waiting for a call from a manager / customer service after nearly two weeks!!!”

Helpful Report

Posted 1 year ago

“Rate it? - poor. The installer was great - but so far thats been the best bit. I was only advised after the installation had been finished that my supply was looped and that it may need to be changed and that this was under the control of Scottish Power. Because of this, the unit has to be limited to only provide 13amps to my car. It transpires that the solution to this problem may very well involve my drive and/or my neighbours drive being dug up so my property can be "unlooped". Why wasn't it established in the planning stage despite my sending photographs as requested? Had I known of this issue right from the start I would not have continued with the installation and would have requested a refund. As things stand I have paid £1000 for what is basically an outside wall socket.. I have not received value for money in the slightest and could have easily paid a local electrician a fraction of that price to put a different solution in place. I now have to wait to see if Scottish Power require the supply to be altered before I can make use of the very expensive charger I have bought from you.”

Helpful Report

Posted 1 year ago

“Charger is good when it works however it has not worked for the last three days been in contact with customer support not great still, have a useless non-operational ornament on my wall, have had to charge yesterday at a public charger 65 pence / kw. I bought the device in good faith had it installed by a registered installer, it has been reset remotely a couple of times however this time was told was not registered and more or less nothing they could do, rubbish customer service. I use my car for work and need the charger to be working and reliable which it is not.”

Helpful Report

Posted 1 year ago

“Not a very reliable service from start to finish. Ordered online and completed survey form. Heard nothing back. After 10 days I telephoned. The next day I finally received some feedback. Had to make changes to my supply. Emailed confirmation that changes had taken place then had to telephone as didn’t receive a reply. Arranged technician to install. He arrived 5 days early when no one was home. Then on the the day it was supposed to be installed no one turned up. Had to make a phone call to chase this up as no one informed me engineer wasn’t going to turn up. Re-arranged two days later, finally installed. Engineer was very good and am happy with the finish install.”

Helpful Report

Posted 1 year ago

“I have been unable to add my charge pod to the app and despite two messages to the company they have not given me a response or solution.”

Helpful Report

Posted 1 year ago

“First of all the person who installed the podpoint configured it incorrectly by putting in the wrong series number. This then caused me issues with trying to register for the podpoint app. Also, the podpoint that is fitted isn’t giving the kW that I paid for. Also, there are signs coming up saying there is some sort of interruption in the charge. I need to now contact someone in regards with this matter as its very inconvenient for me as i have to find a charging point in public.”

Helpful Report

Posted 1 year ago

“Quick to take your money, appalling customer service. The installation took over a month to arrange due to a ping pong game of email sending, there was clearly a reluctance by the Domestic Project Manager (Charlie Phillips) to communicate other than by email even though I requested several call backs regarding the installation. Post installation I reported a fault with the unit, The process to report the fault is via email, to which an automated reply is received, this reply advises you that the fault has been logged and a technician will be in contact in 24 hours if not sooner. 9 days later I received an email.”

Helpful Report

Posted 1 year ago

“It worked for 24 hours. When it stopped working g I was told it was a problem with my supply. It wasn’t. Now I’m waiting weeks for an engineer.”

Helpful Report

Posted 1 year ago

“Took too long to get an installation date. Installation date delaed due to engineer not having required equipment. This led to issue with ozev and est grants. Took at least 12 calls and 12 emails over 8 months to resolve. Constantly fobbed off. Worst customer service I have had in years.”

Helpful Report

Posted 1 year ago

“I'd rather not review because my experience was all along awful”

Helpful Report

Posted 1 year ago

“The initial installation was fine, but I have an issue, emailed them last week and auto response email said we will be touch within 1 day, this is now the third working day and no response, you cannot get to speak to anyone over the automated system, so this is to try and get some response, as I have an installed charger that after 3 months has a fault”

Helpful Report

Posted 1 year ago

“Charger was installed on the 26th October, so far I have been unable to use the charger due to the location distance of the charger to my car. I have emailed pod point twice & called 3 times asking for the charger to be moved nearer. As of yet, I have had no response apart from we are looking into it. Customer service is non existent. I have now informed my company of the poor service & advised them I am unable to carry out my duties due to the non availability of a car. At present ,My company assign pod point all there work .”

Helpful Report

Posted 1 year ago

“Couldn’t get the app to work and found out later that something at Pod Point’s end hadn’t been connected so they couldn’t link our charge point. The help line is a complete waste of time-they don’t return calls, can’t answer the most basic problems and hang up on you. The only way I got my issue resolved was by pretending I was ordering another new pod”

Helpful Report

Posted 1 year ago

“Please see complaint sent to customer support.”

Helpful Report

Posted 1 year ago

“Very poor. Took my money and refused to refund the unused value. No response to emails. Avoid.”

Helpful Report

Posted 1 year ago

“from my previous review 2weeks ago - still waiting to hear back from Customer Services, have spoken to them, but just fobbed off with “we’ll get your account manager to give you an update” still waiting. In the meantime the Elec Board have been and done their Cut-out Checks. What happens now pod-point - all ok to use the Charger, will I get the 7kW Charge? If not, best come & collect it and forward a refund!”

Helpful Report

Posted 1 year ago

“The charger was installed last Friday and here we are a week later following numerous calls and emails waiting for it to function correctly. Firstly unable to pair the unit with the app although that is now working following a manual intervention your end. The unit is constantly flashing blue and pink and waiting on some technical person to work out why it is not working as it should. This should not be my problem and action is needed to put it right although I am hoping someone is taking responsibility as I write to ensure the unit is working as it should very soon. The installation is not as I would have expected and have had to spend a further £110 purchasing a unit to cover the extraneous electrical equipment nailed to my wall. Overall very disappointed and mentioned this to the Mazda dealer who is going to raise it with Mazda head office directly as it was part of a promotion between Mazda and Pod Point. This is not a review that I expected to write and frankly, I am not impressed with having to phone each day in order to get any response and action to get it working correctly. Thank you MIke Burnard”

Helpful Report

Posted 1 year ago

“The installation was fine. Would have been better if the installer ensured my home charger was linked to my app. I currently can't schedule charging which is very disappointing. Nobody is responding to my contact us request either.”

Helpful Report

Posted 1 year ago

“I am still awaiting a reply from Dominic Evans to an email I sent in September, in which I enclosed a copy of an invoice for 108.00 for extra Electrical installation caused by your incompetence in telling me that a data cable was necessary in your initial instructions for the installation. I requested that pod-POINT credit me with this amount.”

Helpful Report

Posted 1 year ago

Pod Point Limited is rated 4.6 based on 39,700 reviews