PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,387 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,387 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Great bit of kit, very fast delivery, perfect fit, really good price.”

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Posted 1 year ago

“Great service. Had a reply within minutes and got the part I required”

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Posted 1 year ago

“Got the item I wanted in good condition and at a good price.”

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Posted 1 year ago

“Amazing service. Unusual in todays society. Five stars *****”

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Posted 1 year ago

“Simple process, parts arrived safe and in good condition.”

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Posted 1 year ago

“First company took £40 from my CC through PayPal and refunded it later that day which meant I had to replace the following day which meant another day I was without my car, however the replacement item supplied was spot on and delivery was well within time quoted”

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Posted 1 year ago

“My order was sent after a wee nudge. No complaints happy with my purchase.👍”

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Posted 1 year ago

“Quick delivery, easy to order and pay. You can speak to someone on the phone easily”

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Posted 1 year ago

“The part ( a seatbelt assembly ) was very reasonably priced and arrived promptly. It has since been fitted without any problems.”

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Posted 1 year ago

“Easy to use/order will use again”

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Posted 1 year ago

“The process was very smooth from connecting the dots and timely delivery. The part was in great condition and could not have expected more.”

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Posted 1 year ago

“Only complaint part number on outside in white paint pen which was difficult to remove without scratching the part”

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Posted 1 year ago

“Fast delivery and the part was as shown.”

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Posted 1 year ago

“The part was not a perfect match as it was dark grey. Whilst it fits a Volvo 960, it did not match the design of the original part, so I was misled that it was a 960 mirror. It was reasonably tidy and a clean mirror glass, so it replaces the broken one adequately.”

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Posted 1 year ago

“Very quick delivery but have not fitted yet”

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Posted 1 year ago

“Easy to use and very efficient.”

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Posted 1 year ago

“Prompt delivery good website and good used pata”

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Posted 1 year ago

“I have ordered 2 parts over PartsGateway (3 orders) and the result was great in 2 cases, in the case of the 2nd part ordered there was an error and the part was not actually available, but once I got in touch a refund was swift. I'm glad I tried again as I got the part swiftly the next time and it worked fine.”

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Posted 1 year ago

“I am self employed Automotive Technician, I recently purchased few items from Hygrade motor spares through PartsGateway. They sold me driver's electric window switch pack with a defect, and a light switch stalk without the function of front fog light despite giving the seller all relevant information.”

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Posted 1 year ago

“Excellent website. Sourced 6 options for me of a replacement part - all possibilities but one was ideal and a perfect match. Paid my money and I received the part with 36 hours. I was asked to check on receipt for any damage and only sign if I was happy with the part. Would highly recommend.”

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Posted 1 year ago

PartsGateway Ltd is rated 4.6 based on 10,387 reviews