PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,593 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick for delivery but not so great when it's the wrong part. After asking repeatedly if it was correct and being to it was. But when it came to fitting it it was wrong part”

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Posted 3 weeks ago

“ordered on Tuesday not dispatched till the Friday not good”

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Posted 1 month ago

“Part came later than date expected, I should get £35 refunded for transport”

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Posted 2 months ago

“Havent recived my parcel yet and its been a wrek”

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Posted 7 months ago

“Found me my part straight away ended up cancelling as waited a week to be told part was sent to another person did offer to send another one which declined as needed car and already waited a week asked for refund which they did but there phone manners changed I won't use again with my experience”

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Posted 7 months ago

“The concept of partsgateway is good, using a car registration to make sure the parts are correct. However I ordered a door handle for my Peugeot 107. The first supplier supplied door handle with the incorrect colour and the second supplier, whilst charging a premium price supplied a badly scratched and poor condition product. So my experience was to say the least not pleasurable.”

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Posted 1 year ago

“Brought a gearbox from a seller which was incomplete and missing the gear selector. When I brought this up with the seller, they wasn’t really interested. I was basically told to use the gear selector from my current gearbox box. The way the seller reacted and there lack of communication after, makes me very sceptical about the 90 day warranty!”

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Posted 1 year ago

“Gave the number plate. But part was wrong”

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Posted 1 year ago

“Hi Guys I've already done it Please stop sending emails Regards Bob”

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Posted 1 year ago

“Not as well as in the past as the item that you sent did not fit my car despite being assured in a phone call that it did. It has now been returned and, hopefully, my money will be returned.”

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Posted 1 year ago

“Unfortunately after many hours searching, the part was not found.”

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Posted 1 year ago

“Part got delivered late and I received the complete wrong part!!”

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Posted 1 year ago

“Unfortunately the wrong part was supplied. We ordered and paid for power steering pump, but received a power steering column.”

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Posted 1 year ago

“The part on the website was actually not the one described so not suitable. Thankfully the company noticed it was not what I required and cancelled the order”

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Posted 1 year ago

“Parts still not here, was assured 1-2 days delivery.”

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Posted 2 years ago

“ordered part - didn't arrive. Called supplier - they said that part faulty and order cancelled. No communication and only found out after waiting a week.”

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Posted 2 years ago

“The part still hasn’t arrived and it’s been over a week and a half. It was listed as ‘fast delivery’.”

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Posted 2 years ago

“Next day delivery you said OK I ordered my part on a Friday i wasn't expecting it till Monday it came late on Wednesday. It looked OK till I took I to the car it was a petrol cap cover which was to big I had to adapt the old and new ones to make it fit I was not very happy about that.”

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Posted 2 years ago

“The part has not been received yet! What is the problem?”

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Posted 3 years ago

“Sending message to seller is difficult and all the seller´s name is no exist in the list . I sent a message to one of the sellers but I recived answer from another one.”

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Posted 3 years ago

PartsGateway Ltd is rated 4.6 based on 10,593 reviews