PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,407 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The concept of partsgateway is good, using a car registration to make sure the parts are correct. However I ordered a door handle for my Peugeot 107. The first supplier supplied door handle with the incorrect colour and the second supplier, whilst charging a premium price supplied a badly scratched and poor condition product. So my experience was to say the least not pleasurable.”

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Posted 4 months ago

“Brought a gearbox from a seller which was incomplete and missing the gear selector. When I brought this up with the seller, they wasn’t really interested. I was basically told to use the gear selector from my current gearbox box. The way the seller reacted and there lack of communication after, makes me very sceptical about the 90 day warranty!”

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Posted 7 months ago

“Gave the number plate. But part was wrong”

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Posted 8 months ago

“Hi Guys I've already done it Please stop sending emails Regards Bob”

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Posted 9 months ago

“Not as well as in the past as the item that you sent did not fit my car despite being assured in a phone call that it did. It has now been returned and, hopefully, my money will be returned.”

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Posted 9 months ago

“Unfortunately after many hours searching, the part was not found.”

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Posted 11 months ago

“Part got delivered late and I received the complete wrong part!!”

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Posted 1 year ago

“Unfortunately the wrong part was supplied. We ordered and paid for power steering pump, but received a power steering column.”

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Posted 1 year ago

“The part on the website was actually not the one described so not suitable. Thankfully the company noticed it was not what I required and cancelled the order”

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Posted 1 year ago

“Parts still not here, was assured 1-2 days delivery.”

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Posted 1 year ago

“ordered part - didn't arrive. Called supplier - they said that part faulty and order cancelled. No communication and only found out after waiting a week.”

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Posted 1 year ago

“The part still hasn’t arrived and it’s been over a week and a half. It was listed as ‘fast delivery’.”

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Posted 1 year ago

“Next day delivery you said OK I ordered my part on a Friday i wasn't expecting it till Monday it came late on Wednesday. It looked OK till I took I to the car it was a petrol cap cover which was to big I had to adapt the old and new ones to make it fit I was not very happy about that.”

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Posted 1 year ago

“The part has not been received yet! What is the problem?”

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Posted 2 years ago

“Sending message to seller is difficult and all the seller´s name is no exist in the list . I sent a message to one of the sellers but I recived answer from another one.”

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Posted 2 years ago

“Very poor customer service waiting up to half hour and somebody in a different department states I am on my own in the office which my enquires were on another computer. .also waiting up to another week for the order to arrive. No estimated time is given when it arrives at its destination times should be given on time arrival which should be clear apart from item despatched. Not got”

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Posted 2 years ago

“Notts Ford sent the wrong part even though I typed in my car number plate. After over a month and numerous texts/messages I eventually got my money back, but I'm still out of pocket because I had to pay the postage. I wouldn't use Parts Gateway again. They encouraged the seller to reimburse me but I really had to work at it, and they wouldn't help with getting my postage back. Back to eBay.”

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Posted 2 years ago

“I asked for a power steering radiator Was given power steering reservoir.”

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Posted 2 years ago

“It’s okay I suppose took five days to arrive though so car was off the road for this period of time could’ve been sent within three days but obviously couldn’t be bothered”

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Posted 2 years ago

“As the part did not arrive within the promised time (2/3 days). I missed my slot at the body shop and was unable to get the work done prior to going on holiday. I was most unhappy with your service and would not recommend you to anyone. I still have the part wrapped and have had to store it like that in my little apartment until I can get the work done in just over a week - 28th June - so the part hasn’t been inspected. I can’t do that - the body shop needs to do it - I am too old at 77!”

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Posted 2 years ago

PartsGateway Ltd is rated 4.6 based on 10,407 reviews