PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,020 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

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4.6

Based on 10,020 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 15th January 2024

Robert

PartsGateway Ltd 5 star review on 7th November 2023

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the wrong part was supplied. We ordered and paid for power steering pump, but received a power steering column.”

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Posted 4 weeks ago

“The part on the website was actually not the one described so not suitable. Thankfully the company noticed it was not what I required and cancelled the order”

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Posted 1 month ago

“Parts still not here, was assured 1-2 days delivery.”

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Posted 2 months ago

“ordered part - didn't arrive. Called supplier - they said that part faulty and order cancelled. No communication and only found out after waiting a week.”

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Posted 5 months ago

“The part still hasn’t arrived and it’s been over a week and a half. It was listed as ‘fast delivery’.”

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Posted 5 months ago

“Next day delivery you said OK I ordered my part on a Friday i wasn't expecting it till Monday it came late on Wednesday. It looked OK till I took I to the car it was a petrol cap cover which was to big I had to adapt the old and new ones to make it fit I was not very happy about that.”

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Posted 7 months ago

“The part has not been received yet! What is the problem?”

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Posted 1 year ago

“Sending message to seller is difficult and all the seller´s name is no exist in the list . I sent a message to one of the sellers but I recived answer from another one.”

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Posted 1 year ago

“Very poor customer service waiting up to half hour and somebody in a different department states I am on my own in the office which my enquires were on another computer. .also waiting up to another week for the order to arrive. No estimated time is given when it arrives at its destination times should be given on time arrival which should be clear apart from item despatched. Not got”

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Posted 1 year ago

“Notts Ford sent the wrong part even though I typed in my car number plate. After over a month and numerous texts/messages I eventually got my money back, but I'm still out of pocket because I had to pay the postage. I wouldn't use Parts Gateway again. They encouraged the seller to reimburse me but I really had to work at it, and they wouldn't help with getting my postage back. Back to eBay.”

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Posted 1 year ago

“I asked for a power steering radiator Was given power steering reservoir.”

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Posted 1 year ago

“It’s okay I suppose took five days to arrive though so car was off the road for this period of time could’ve been sent within three days but obviously couldn’t be bothered”

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Posted 1 year ago

“As the part did not arrive within the promised time (2/3 days). I missed my slot at the body shop and was unable to get the work done prior to going on holiday. I was most unhappy with your service and would not recommend you to anyone. I still have the part wrapped and have had to store it like that in my little apartment until I can get the work done in just over a week - 28th June - so the part hasn’t been inspected. I can’t do that - the body shop needs to do it - I am too old at 77!”

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Posted 1 year ago

“It was 2 weeks before i got the mirror and it was the wrong color,I bought black and got Blue”

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Posted 1 year ago

“It took the best part of a week to get the item dispatched and when it was it was damaged in transit, so had to be returned”

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Posted 2 years ago

“Pretty poor to be fair people were ringing to say they had the part but when I wanted it they were saying they didn’t have one”

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Posted 2 years ago

“Don’t know yet not fitted . Later in month hopefully. It actually does not look like it will be the one. Will see.”

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Posted 2 years ago

“Part arrived 5 days later not next working day as expected. Delivered by being thrown over my gate, not very good for a headlight.”

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Posted 2 years ago

“Part. Arrived broken sent back with couriers and then notified PartsGateway it then took them 5 days to be told they had reimbursed me”

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Posted 2 years ago

“I've still not received the part”

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Posted 2 years ago

PartsGateway Ltd is rated 4.6 based on 10,020 reviews