PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,731 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

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4.6

Based on 10,731 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seemed OK on the outset. However the dealer sent me the wrong colour item and then went silent on me when i said i needed to return it. Parts gateway didn't help. So for me, i won't use it again”

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Posted 3 weeks ago

“I had to order twice for both parts, but I was happy that parts were available.”

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Posted 1 month ago

“A good service but there is a tendency for the suppliers to ask ecxcessive amounts for what are usually USED parts. Often they ask more than the same items can be bought new !!!”

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Posted 2 months ago

“The part I ordered took nine days to arrive but was well wrapped up and packed,”

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Posted 3 months ago

“The part fitted ok but appeared to be damaged. missing a lower bolt flange prior to fed patch. There was little to no communication on dispatch and tracking aeven when contacted. Of the two issues the delay in delivery was the most aggravating. But for the price the part got me back on the road.”

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Posted 5 months ago

“Good service from DA Motors”

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Posted 6 months ago

“Otdering ok but still awaiting delivery after 2 weeks”

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Posted 6 months ago

“The item is incompatible with my vehicle, I had to have the original returned to my vehicle, as the vehicle died when the replacement part was installed. how do I get it returned.”

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Posted 10 months ago

“I ordered my parts and the price was not too bad but I ordered it because I needed it .It didn't come so I inquired by phone and was told that they didn't know which website I had ordered it on and told the girl that was dealing with it was out but would be back in 10-15 minutes and would phone me back but didn't so waited over a hour and phoned again nobody picked the phone up so waited another hour and tried again. Still no answer so sent a message a couple of days later said it had been dispatched to cut a long story short it took over three weeks to arrive by that time my Mot had run out and I haven't seen the package yet as away on holiday so pick the bones out of that ! The only thing I can say I was desperate for the part they weren't.?”

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Posted 11 months ago

“Got my part eventually, took 30 days mainly because of poor communication with link. Had to deal directly with part provider. John”

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Posted 11 months ago

“Service was speedy and communication good. Unfortunately I had to return the item as it was not as illustrated (picture showed black wing mirror covers, but received grey). Prompt response to my request to return, currently awaiting refund.”

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Posted 1 year ago

“Ordered a rear quarter glass for my Honda which turned out incorrect. There must be several Civic releases in 2006 but with £20 next day delivery which was late arriving anyway, it’s not viable to return it. Might be worth you having images of the product supplied to customers before they click ‘buy’ as opposed to blindly hoping it’s the right one. Not really Partsgateways fault but just my suggestion to avoid error as in £55 out of pocket and stuck with the wrong part.”

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Posted 1 year ago

“In the middle...”

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Posted 1 year ago

“Okay. Communication was good. Part received. A little disappointing it took 3 days instead of 1 day but it was Christmas!”

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Posted 1 year ago

“OSF part ordered. NSF part received. Sorted by parts company but caused further unnecessary delay when needed car back on the road. No issues or complaints with the process of finding parts itself.”

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Posted 1 year ago

“Was unable to obtain part but was pleased with there efforts , perhaps if the becomes available Parts Gateway will contact me !!”

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Posted 1 year ago

“It was an easy process, i rang up to to check if the colour was the same has my car, the man said yes. I thought great, i asked if i could order with him over the phone he told me no and to go back to the website to order it. I am a customer service advisor, i was blown away, i thought how rude, his customer service was none”

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Posted 1 year ago

“I was really happy with service and the cost of my part, however said 2 -3 days delivery that turned in 6 which had a knock on effect as I had a car in bits waiting on your delivery but having said that the part was decent and described well just a shame on the delivery”

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Posted 2 years ago

“The tailgate arrived on time it said white on the discription it was green when it arrived so it will need respraying .”

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Posted 2 years ago

“Process was very slow. I accepted the the bumper on 17th January. On Friday 19th I was told it would be sent out on Monday 22nd to arrive on Tuesday. Nothing happened. I called the company and was told that the salesman I was dealing with was off. On Wednesday 24th I was sent a picture of the bumper, which I accepted. There was also the offer of a bonnet, which after a day’s delay on my part I declined. On Thursday 25th I was told it would be dispatched. Finally arrived late afternoon on Monday 29th.”

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Posted 2 years ago

PartsGateway Ltd is rated 4.6 based on 10,731 reviews