PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.58

4.6 Rating 10,032 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,032 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

PartsGateway Ltd 5 star review on 15th January 2024

Robert

PartsGateway Ltd 5 star review on 7th November 2023

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tailgate arrived on time it said white on the discription it was green when it arrived so it will need respraying .”

Helpful Report

Posted 2 weeks ago

“Process was very slow. I accepted the the bumper on 17th January. On Friday 19th I was told it would be sent out on Monday 22nd to arrive on Tuesday. Nothing happened. I called the company and was told that the salesman I was dealing with was off. On Wednesday 24th I was sent a picture of the bumper, which I accepted. There was also the offer of a bonnet, which after a day’s delay on my part I declined. On Thursday 25th I was told it would be dispatched. Finally arrived late afternoon on Monday 29th.”

Helpful Report

Posted 2 months ago

“Sent item to wrong address. No full name and wrong number. I was lucky to get it at all.”

Helpful Report

Posted 6 months ago

“The part was incorrect although I have a reg, and it was picked by parts gateway by the registration.. I have photos of the old one to match.. my number is 07796 453461 if u could please call me and I can arrange to get correct one as I have photos of old unit etc . Thank you”

Helpful Report

Posted 8 months ago

“the part arrived on time but as it turns out it was the wrong part, unfortunately, it was 2 weeks before I could get it fitted, then only to be told it was the wrong part, after getting in touch with the supplier was told that I was out of date for a refund, could only get a replacement, which I did not want as I had souced one elsewhere, therefor down £58.00”

Helpful Report

Posted 9 months ago

“Ordered a zafira b rear axle ,and all being it being sent to Cornwall instead of Nottinghamshire I still received my item a day late just a shame I didn't get any free fudge with it lol”

Helpful Report

Posted 10 months ago

“Previous to my last two purchase I would have given 5 stars. This is due to being duped out of £4.50 via Stripey Offers that's linked in with the website use. I was in a rush and had poor signal at the time and at the time I thought I was signing up to a parts gateway account, next thing I noticed was an email informing me I had signed up and £1.50 per text was the charge ... Anyway apart from that I have always had great service and success in getting the parts I required and the prices are great.I have never had any issues so no need to complain, although the issue regarding the Stripey offer thing I found impossible to report!!!! Overall I am very pleased,, and so are the many people I recommended the site to”

Helpful Report

Posted 10 months ago

“It's okay But could not get part number 569002E200LM for a hyundai tucson JM04-10”

Helpful Report

Posted 10 months ago

“The part was not a perfect match as it was dark grey. Whilst it fits a Volvo 960, it did not match the design of the original part, so I was misled that it was a 960 mirror. It was reasonably tidy and a clean mirror glass, so it replaces the broken one adequately.”

Helpful Report

Posted 11 months ago

“The part was as ordered but the postage was slow which led to problems .”

Helpful Report

Posted 11 months ago

“Part arrived expeditiously and as described.”

Helpful Report

Posted 1 year ago

“Wrong part issued. Hopefully the correct part is now being forwarded. Thanks”

Helpful Report

Posted 1 year ago

“Part not great, rust on wing. No point sending back, return cost would be to much money. Wish I tried local”

Helpful Report

Posted 1 year ago

“The vendor cancelled the transaction and refunded my money. No problem with Parts Gateway.”

Helpful Report

Posted 1 year ago

“Part arrived in good time reasonably priced not very well packed and was dirty”

Helpful Report

Posted 1 year ago

“Part very good but a bit slow arriving”

Helpful Report

Posted 1 year ago

“hi i received part and its now on my car thank you but i think the postage is a bit expensive as a friend sent me some slippers at half the price”

Helpful Report

Posted 1 year ago

“parts delivery promise was 3 days but deliver in 5 days and driver did not call before arrival”

Helpful Report

Posted 1 year ago

“I will start by saying I would definitely use PartsGateway again. This order was a challenge though. They told me they had an exact fit for a wing mirror (and it did look very similar) but it wasn’t the right part. However when I called them they realised their error and they refunded the mirror cost and the return postage. They have done all that was asked of them to sort out the error.”

Helpful Report

Posted 1 year ago

“Assumed it would be the colour of my actual car but part was great delivery fast”

Helpful Report

Posted 1 year ago

PartsGateway Ltd is rated 4.6 based on 10,032 reviews