PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,556 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,556 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wrong part sent. no response from email regarding this. no return information. I asked for intank! fuel pump and was sent engine driven fuel pump”

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Posted 1 day ago

“got parts on time but long strip of running lights dont work all the bulbs work but not long strip do not very disappointed it's the reason I ordered it”

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Posted 3 days ago

“I ordered a seatbelt from da parts in wembly. It came pretty fast to be fair. But it was the wrong part for m car .I sent it back promptly and im still waiting on a refund .”

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Posted 1 week ago

“Ordered and paid parts online. Never received them. Eventually got a refund. Waste of time!!”

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Posted 2 weeks ago

“(1) I received the part 12 days after the payment was made despite repeated requests on the phone. (2) They sent me the wrong fake part and not the original part they promised and paid for. This part does not fit. (3) They asked me to send a photo of the fake part which does not fit. I sent the image of the fake part which does not fit, to NAV on 19.08.2025 as they had requested but so far NAV has not bothered to read my text on his phone. I phone again and spoke to Bilal and asked him if I could return. He said that I have to pay the return postage but before returning send image to NAV and seek his permission otherwise I will not get the refund. If I return the part without their permission, they will keep the part and will not give me the refund and also I will lose additional £8 on reurn postage. This is a day time robbery. Thank you Shahid Sheikh”

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Posted 3 months ago

“Very poor communication, very poor delivery, and the part is scratched holed and very much below the standard acceptable, considering I paid £75 delivery it was a week later than expected avoid these people unless you see a detailed picture and description”

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Posted 4 months ago

“Never got the parts I ordered. Its been 7 days so far”

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Posted 4 months ago

“I have still not received the part I paid for about 10 days ago dispite asking for tracking”

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Posted 4 months ago

“Good afternoon, I sent you a email last week saying that the driveshaft you sent me was for a KA not a KA+ and I asked for a return address and that I am also happy to purchase the correct driveshaft. I look forward to hearing from you. Yours Truly, Peter Jennings.”

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Posted 4 months ago

“Having eventually received the wing mirror I found it was the wrong colour, the wrong shape and not in good condition. So far it has been impossible to speak to anyone about this. I am going to return the mirror as received and expect to receive a full refund within 7 days. Should this not occur I will be taking County Court action against PartsGateway Ltd which will cost you more than refunding me. I have repacked and sealed the parcel so you won't be getting a picture.”

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Posted 4 months ago

“I have not received the item yet.”

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Posted 4 months ago

“I have not received this order, nor had any word despite writing to the supplier a couple of days ago. Requesr for some info. repeated today.”

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Posted 4 months ago

“Naz Motors Ltd responded to my advert looking for silver front wings for a car. Purchase was straightforward. However, they sent dark blue colour wings. Phoned them, they admitted it was their mistake and assured me they did have the silver ones in stock. They advised their driver would collect wrong ones when delivering the correct ones the following Monday. No one turned up. Contacted them again and was told they would use DHL who would come on Wednesday to collect & deliver. Cleared my diary, waited in all day, but no one came. Phoned Naz Motors Ltd who said leave it with them but wouldn't provide a tracking number. None of my messages have been answered and they have not contacted me once. I have had to chase them by phone on 4 occasions. They've had more than a fair chance to put things right, but haven't even had the courtesy to call me. I have started a resolution process on PayPal now. Extremely disappointed and let down by Naz Motors Ltd. Very poor show indeed. So now we wait and see if PayPal can sort this out. I certainly will not be recommending this company and would advise to avoid given their unprofessional conduct.”

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Posted 5 months ago

“Hmm what to say . Part delivery time 2/3 working days 2 weeks later no part no one answered phone . Finally got thought to say dont send part now refund me because I had brought from somewhere else . Still waiting for refund coming up to 1 month later ..... when u have people like this on ur platform dont expect people to come back to us this again . I know I will not be coming back”

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Posted 5 months ago

“The worst ever spare part dealer. Ordered a bumper and the brought me different order. Call and they said it too early because they have not had tea yet. So rediculous. Delay delivery yet different order”

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Posted 5 months ago

“I have not recieved my part after ordering it 7 days ago and no update.”

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Posted 6 months ago

“incorrect part sent to me, have sent 2 emails 1 with attachment photo showing correct part but have had not received a reply.13:00 Thursday still waiting for a reply!”

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Posted 6 months ago

“Terrible. Avoid !”

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Posted 7 months ago

“Got the mirror a week late and it is broken what a waste of time and money won't be using them again”

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Posted 8 months ago

“The wrong part was sent. I returned the part on Saturday to Pretige Allparts I requested a full refund.”

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Posted 8 months ago

PartsGateway Ltd is rated 4.6 based on 10,556 reviews