PartsGateway Ltd Reviews

4.6 Rating 10,725 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,725 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a part from Ultimate Styling. By the time I received a reply to say the part was not suitable for my vehicle I had already ordered it. I did send a message apologising and saying I would send it straight back. Unfortunately my husband was taken into hospital with a heart problem. I have tried ringing and left a message and I have submitted an on line query about sending the item back. No response. Even if they don't want to return my money I would rather send the item back as it could be just what someone else is looking for. Very disappointed.”

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Posted 1 week ago

“wrong wheel sent”

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Posted 1 month ago

“It’s been more than 10 days I purchased the part. I haven’t received my order yet, contacted the DHL, they said they haven’t received the parcel yet. Worst experience ever.”

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Posted 2 months ago

“Sent the wrong part for my Aygo. PartsGateway then promised to look into this order again and come back to me. Heard nothing for the last two weeks! £119.99 down the drain! Avoid them!”

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Posted 2 months ago

“Ordered a door, 5 hours after I received despatched email breakers phoned saying the door was damaged, it hadn't been despatched, sent photos of door and clearly not the door that had been listed on advertisement, received refund no problem but set us back a few days”

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Posted 2 months ago

“7 days and still not received the gearbox despite 3 phone calls to the supplier, will be contacting Pay Pal for a refund or Barclaycard for an investigation query . !!! Now 2 weeks and fobbed off again, Taking steps to recover the payment which will include a CCJ application against Fords4U Ltd .”

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Posted 2 months ago

“Wrong part delivered. No response to email requesting return details.”

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Posted 2 months ago

“The item took over 4 weeks to arrive and that’s after paying 25£ postage ! When the item arrived it was full of water black mold in a poor state ! I got a full refund of an over priced item And sent it back for 7£ 3 days !! And got a new one half the price on eBay !! I would not recommend this company!!”

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Posted 3 months ago

“Got a quotation for a BMW X1 headlamp paid the first supplier only to ring me telling me that it is the wrong part and they refunded the money .Paid another supplier for the same part , which they had promised next day delivery only after 2 days they refunded the money without telling me the reason.”

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Posted 4 months ago

“Be careful who you order from, some providers have unreasonable terms and conditions regarding returns. I bought a part, hoping to cut costs, that all of the local mechanics refused to use. Even those who couldn't do the job said that they wouldn't use the part I sourced. They are unable to provide any warranty and guarantees for their work, so they wouldn't use it and the provider refused to take it back. I had the part for one day before trying to return it. Good idea\service, let down by an unreasonable provider, in this case. Paul”

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Posted 4 months ago

“wasn't aware iv bought anything”

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Posted 4 months ago

“Item never arrived. PartsGateway refused to refund. Had to do a chargeback through bank.”

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Posted 4 months ago

“I ordered OSR tail light for my van £50. I was sent a near side tail light and now I'm stuck with the wrong part as it will cost me £13.60 to post the item back to Inta part who supplied the part.Inrapart are refusing to pay the postage. I can only assume the wrong part was ordered from Partsgateway to Intapart. I have an email asking for a review which clearly states I ordered OSR tail light.”

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Posted 5 months ago

“Part that was delivered - Jazz door mirror was not saleable. Reasons given in an email to them and am still waiting on a reply.”

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Posted 5 months ago

“Ordered item, still waiting for delivery 2weeks later.?”

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Posted 5 months ago

“Never received my part said look in to it after 8 days. To them tell me lost in transit so they will refund me I just wanted the part in 1 to 3 days like it promised Terrible customer service too”

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Posted 5 months ago

“Item has not been delivered after nearly three weeks. Unable to give a positive review as a result.”

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Posted 5 months ago

“I Bought A Door Lock For my car and Its Not Working Good I Posted A Review For The Part Dealer He Contacted Me He Is Saying We Don’t trust You i Told Him to send His Own Mechanic to check its Been 4-5 he Is not Responding To My Message He Is Just Rely On Money They don’t care About Customer Satisfaction i am struggling from around 7-10 days And Nobody is Helping Me With A Replacement or anything Else I don’t want An Refund i just told them To solve this problem But Now I am Fedup With This Kind of Service”

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Posted 5 months ago

“not received the wiring loom yet”

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Posted 7 months ago

“wrong part sent. no response from email regarding this. no return information. I asked for intank! fuel pump and was sent engine driven fuel pump”

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Posted 7 months ago

PartsGateway Ltd is rated 4.6 based on 10,725 reviews