PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,407 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not recieved my part after ordering it 7 days ago and no update.”

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Posted 1 week ago

“incorrect part sent to me, have sent 2 emails 1 with attachment photo showing correct part but have had not received a reply.13:00 Thursday still waiting for a reply!”

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Posted 1 week ago

“Terrible. Avoid !”

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Posted 4 weeks ago

“Got the mirror a week late and it is broken what a waste of time and money won't be using them again”

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Posted 1 month ago

“The wrong part was sent. I returned the part on Saturday to Pretige Allparts I requested a full refund.”

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Posted 2 months ago

“Terrible Service – Rude and Unprofessional Absolutely shocking experience. I ordered a part with next-day delivery, only to wait three weeks for it to arrive—only to receive the wrong, broken part! When I contacted them, instead of taking responsibility, I was met with rude and dismissive behavior. Even worse, they had the audacity to blame the issue on my skin color, which is completely unacceptable and beyond disgraceful. They never even knew what part I needed in the first place! Avoid this place at all costs unless you want to deal with incompetence, delays, and outright disrespect.”

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Posted 2 months ago

“What time today will my part be delivered and which carrier is delivering it. David Mitchell”

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Posted 4 months ago

“Took forever in the delivery (and delivery was not even free). They sent me the wrong part as well. The website and ordering process is stuck in 1990s tech! I still have the wrong part as they won’t reply back or provide refund. Avoid..”

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Posted 5 months ago

“I ordered a window regulator for my 2000 VW golf. The garage who tried to fit the part said it was the correct part, but it had been altered, so couldn’t use it. He had to source another window regulator. Contacted Parts Gateway and asked him to speak to my mechanic to explain why it couldn’t be used and he didn’t bother to call him. I lost my money and had to dump the window regulator. Would have been very expensive to return the part due to the size. I only used this service as a last resort as the garages said VW don’t make that part any more for that model. I knew it wouldn’t be easy !”

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Posted 5 months ago

“Nothing arrived Waste of time”

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Posted 5 months ago

“Part has not arrived. Nor refund. Rubbish.”

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Posted 5 months ago

“Absolute shambles. I will NEVER use them EVER again.”

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Posted 8 months ago

“not receved my parts yet no tracking no to trace parcel”

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Posted 8 months ago

“I ordered a replacement seatbelt and stalk for my 1964 VW reg HX64 UADGolf from two of your members. One sent me just the seatbelt the other sent me just the stalk. I had tried to contact both of these sellers by phone and email, and neither has taken the trouble to contact me. So to say I am not impressed by the service I received is an understatment. Eugene Johnson”

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Posted 8 months ago

“ordered on friday, said it was despatched at lunchtime same day. got to the next wednesday so i called them and they said they put it as customer collection. got a refund”

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Posted 10 months ago

“You said you were going to send me a dark blue mirror but you sent me a black one”

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Posted 10 months ago

“I paid a part and 7 days later I get a refund no email telling me what went wrong don't use this site”

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Posted 11 months ago

“Great idea but unfortunately the breakers yard I had the pleasure of dealing with are cowboys. Parts are nowhere like the ones in the photos.”

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Posted 11 months ago

“Bought an a/c compressor which turned out to be a piece of junk and not the item that was on sale. PartsGateway agreed to take the return for a refund but despite returning and proof of delivery they have refuesed to refund and have ghosted me.”

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Posted 11 months ago

“Very poor service. No communication via messenger on the app with the seller. Part sent without a photo and detailed description, difficult refund. Do not recommend.”

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Posted 1 year ago

PartsGateway Ltd is rated 4.6 based on 10,407 reviews