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PartsGateway Ltd Reviews

4.6 Rating 10,032 Reviews

92 %

of reviewers recommend PartsGateway Ltd

Company Reviews

4.6

Based on 10,032 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

PartsGateway Ltd 5 star review on 15th January 2024

PartsGateway Ltd 5 star review on 7th November 2023

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PartsGateway Ltd 5 star review on 7th August 2023

PartsGateway Ltd 5 star review on 7th August 2023

PartsGateway Ltd 5 star review on 18th April 2023

PartsGateway Ltd 5 star review on 1st March 2023

PartsGateway Ltd 5 star review on 22nd February 2023

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got me what I wanted at a decent price, and quite fast too. Minor quibbles: no communication from supplier so delivery came as a (nice) surprise; shortname of supplier written in marker on the item in a visible place, better if soemwhere not visible.”

Posted 1 week ago

“Smooth transaction easy to use app”

Posted 1 week ago

“Happy with the service”

Posted 1 week ago

“delivery little bit but all parts are gud thanks”

Posted 2 weeks ago

“Locating the items was straightforward, but was unable to purchase both items together, even after l sent a message requesting this. However the transaction was achieved and the packaging and delivery were excellent.”

Posted 2 weeks ago

“I found it difficult to order my item. When I entered the details a different options of the urn came up and I had to scroll a lot to get to my one. The system was slow, so when I was trying to enter all details it took so long I thought it had crash several times I actually rung the supplier to explain. Whilst I was talking to him the site and the correct page appeared and I was able to order, this part was easy. I received a lot of messages from other suppliers offering me the item , I’m clicked to the page to stop the request but it didn’t work I am aware this could all be me BUT as a customer I wasn’t able to navigate easily around the website. Hope this helps anyway The delivery was very quick and it was the correct item Thank you”

Posted 3 weeks ago

“Good coverage of breakers throughout the country. Fast response from a couple within 30mins”

Posted 4 weeks ago

“Brilliant service.”

Posted 1 month ago

“Good price Good service”

Posted 1 month ago

“I got the part within2days”

Posted 1 month ago

“The product arrived well packaged and on time.”

Posted 1 month ago

“Simple enough, got what i wanted in a very timely manner”

Posted 1 month ago

“Recently needed to purchase an item which the dealer said was unavailable. PG sourced said part from a sub supplier direct from manufacturer at a really good discount price… comms a little slow with sub supplier but all went well and part now fitted and workin. Had the comms been a bit more responsive this would have been a 5stars….”

Posted 2 months ago

“Super easy to use and great deals. The only thing I didnt like is a hidden cost. Should be clearly marked on page not only when trying to pay”

Posted 2 months ago

“Part was found for me at a reasonable price. I bought the car door handle and it has been fittted. All satisfactory. Thank you.”

Posted 2 months ago

“Your service was excellent. I found that communication with the company from whom I bought the parts was far too complicated. I had to go through so many links that I felt that I found the response to my query was accomplished purely by chance.”

Posted 2 months ago

“Good portal for spare parts”

Posted 3 months ago

“Prompt response. Several different submissions. Successful delivery within a couple of days. Hard to think how it could be improved. Well done and thank you.”

Posted 3 months ago

“Found part i needed....supplier was great....all good....would have preferred to be able to use normal payment without paypal tho and could not see any other option”

Posted 3 months ago

“Every thing was as described delivery on time”

Posted 3 months ago

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PartsGateway Ltd is rated 4.6 based on 10,032 reviews