PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,413 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,413 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not great as the parts took longer than expected. Other than that it was good”

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Posted 3 days ago

“Would give a 5 if it didnt seems so hectic when phoning, Bought a gearbox which was delivered quickly and was fitted next day to one of our vans and was exactly as described would def use again.”

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Posted 3 days ago

“Part arrived promptly and fitted easily”

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Posted 2 weeks ago

“Good overall service”

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Posted 1 month ago

“Parts Gateway helped source the part easily, and general customer service via Prestige Allparts was swift and professional. The challenge arose in the delivery of the part where the original scheduled delivery time was not met and subsequently took another two days until the part was received. Not sure exactly why the issue arose. However, the delivery communications and service should be improved for seamless service.”

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Posted 1 month ago

“Arrived quickly the parts was wrong,I was able to use the pipe to carry out a repair.”

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Posted 1 month ago

“Arrived yesterday!! Many thanks, looks fine!!”

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Posted 2 months ago

“Service was good, received 1st part, which was broken in transit. Contacted the trader, who is going to send a replacement, just waiting for the replacement part.”

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Posted 2 months ago

“got four quotes for alternator, decent prices and quick response.would use again”

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Posted 2 months ago

“Good service, very helpful over the phone, fair pricing. Prompt delivery.”

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Posted 3 months ago

“I found the item I had been looking for over several months parts gateway contacted me with about the required part they I sent the a photo and found there was a match I was pleased about that downside was the delivery”

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Posted 3 months ago

“They came up trumps in the end. Very helpful and courteous, Although couldn't help in the end. Would definitely use them again”

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Posted 3 months ago

“Item delivered. Not fitted parts yet but look in good condition”

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Posted 3 months ago

“The part I ordered was excellent quality and value, very helpful communication, will use them again. 👍”

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Posted 3 months ago

“good sevice”

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Posted 4 months ago

“I followed up my order yesterday noon, and was promised delivery today between 11.30am and 12.30pm, and hey presto, I got it bam at 12.30pm. Good show.”

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Posted 5 months ago

“On the whole, excellent, although they wanted reviews off me before the package arrived. It was slow in arriving but christmas post got in the way. Otherwise excellent service”

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Posted 5 months ago

“Very helpful service to utilse secondhand spare parts”

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Posted 5 months ago

“Parts requested where I. God order and arrived as promised”

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Posted 6 months ago

“Excellent prices and friendly staff”

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Posted 6 months ago

PartsGateway Ltd is rated 4.6 based on 10,413 reviews