PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,482 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,482 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

Ionut-catalin Iosub-crudu

PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“I ordered my parts and the price was not too bad but I ordered it because I needed it .It didn't come so I inquired by phone and was told that they didn't know which website I had ordered it on and told the girl that was dealing with it was out but would be back in 10-15 minutes and would phone me back but didn't so waited over a hour and phoned again nobody picked the phone up so waited another hour and tried again. Still no answer so sent a message a couple of days later said it had been dispatched to cut a long story short it took over three weeks to arrive by that time my Mot had run out and I haven't seen the package yet as away on holiday so pick the bones out of that ! The only thing I can say I was desperate for the part they weren't.?”

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Posted 1 hour ago

“Great job. Nice one”

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Posted 2 days ago

“Well recommended, very fast service and very helpfull, [thanks ]”

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Posted 3 days ago

“Great, I bought the Dpf from Mintex great service. ordered it one day got it the next, very pleased.”

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Posted 4 days ago

“Excellent service, the headlights were delivered as promised and promptly. Thanks”

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Posted 5 days ago

“(1) I received the part 12 days after the payment was made despite repeated requests on the phone. (2) They sent me the wrong fake part and not the original part they promised and paid for. This part does not fit. (3) They asked me to send a photo of the fake part which does not fit. I sent the image of the fake part which does not fit, to NAV on 19.08.2025 as they had requested but so far NAV has not bothered to read my text on his phone. I phone again and spoke to Bilal and asked him if I could return. He said that I have to pay the return postage but before returning send image to NAV and seek his permission otherwise I will not get the refund. If I return the part without their permission, they will keep the part and will not give me the refund and also I will lose additional £8 on reurn postage. This is a day time robbery. Thank you Shahid Sheikh”

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Posted 1 week ago

“Very good response, part ordered and now installed and working fine.”

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Posted 1 week ago

“Got my part eventually, took 30 days mainly because of poor communication with link. Had to deal directly with part provider. John”

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Posted 1 week ago

“Good communication. Item well packaged and delivered as stated. Will use again”

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Posted 1 week ago

“Quick response. Pro.ptly delivered. Part fitted perfectly so money well spent to keep car on the road.”

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Posted 1 week ago

“Very poor communication, very poor delivery, and the part is scratched holed and very much below the standard acceptable, considering I paid £75 delivery it was a week later than expected avoid these people unless you see a detailed picture and description”

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Posted 2 weeks ago

“Spot on !!!!!”

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Posted 2 weeks ago

“Item was in excellent condition and quick delivery.”

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Posted 2 weeks ago

“Very easy way to obtain quotations.”

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Posted 2 weeks ago

“Part as described and in good condition”

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Posted 2 weeks ago

“I was impressed with the service, speedy, efficient, and received the right part that I ordered. I spoke to the supplier on the telephone, who put me at ease with his helpful attitude and knowledge of the specific part hst I needed. My scepticism has been erased from using this service in the future. Many thanks”

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Posted 2 weeks ago

“Bought a seat belt replacement for these guys and the next day got a phone call saying it can’t be used but will send out a new replacement asap. Was a slight delay as expected but the service has been amazing start to finish! Was looking everywhere for a bluegt seat belt and these guys had it already :) thank you for the amazing service! Will deffo be back for any future faults 🌟🌟🌟🌟🌟🌟”

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Posted 3 weeks ago

“Very quick response and great communication, highly recommend”

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Posted 3 weeks ago

“Managed to locate the item I was looking for within 24 hours Good communication”

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Posted 3 weeks ago

“Fantastic way of finding the correct part required”

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Posted 3 weeks ago

PartsGateway Ltd is rated 4.6 based on 10,482 reviews