PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,599 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,599 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“I ordered OSR tail light for my van £50. I was sent a near side tail light and now I'm stuck with the wrong part as it will cost me £13.60 to post the item back to Inta part who supplied the part.Inrapart are refusing to pay the postage. I can only assume the wrong part was ordered from Partsgateway to Intapart. I have an email asking for a review which clearly states I ordered OSR tail light.”

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Posted 1 day ago

“Very good service made sure it was the correct part. The item arrived well packaged. A good experience.”

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Posted 1 day ago

“The process of listing a request for a part was simple and I would use this service again, the quotes were good - all info required to make a decision. However the company I purchased from was a disaster. Incorrect information. Doubled the delivery cost, quoted 2-3 days for delivery and then sent it on 4 day economy service.....”

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Posted 3 days ago

“Ordered part for mini, arrived days. Fitted no problem excellent service”

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Posted 4 days ago

“Fine service, found the parts required I received various quotes from them. Accepted one of them and I'm happy.”

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Posted 1 week ago

“Part that was delivered - Jazz door mirror was not saleable. Reasons given in an email to them and am still waiting on a reply.”

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Posted 1 week ago

“Ordered item, still waiting for delivery 2weeks later.?”

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Posted 1 week ago

“Quick delivery . Good condition parts . Good price.”

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Posted 1 week ago

“I found the part I was looking for easily on Parts Gateway at a good price. I had a query on the part and it was sorted quickly with the seller. I was kept informed. Very good site and will use them again.”

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Posted 1 week ago

“Never received my part said look in to it after 8 days. To them tell me lost in transit so they will refund me I just wanted the part in 1 to 3 days like it promised Terrible customer service too”

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Posted 1 week ago

“Item has not been delivered after nearly three weeks. Unable to give a positive review as a result.”

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Posted 1 week ago

“Fantastic Service, great website containing all the information I required. Very easy process to order the part and pay for it. My order was dispatched that day and arrived within 2 days. The part was exactly as described.”

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Posted 2 weeks ago

“Prompt response, well priced item. quick delivery, excellent service overall, thank you.”

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Posted 2 weeks ago

“I Bought A Door Lock For my car and Its Not Working Good I Posted A Review For The Part Dealer He Contacted Me He Is Saying We Don’t trust You i Told Him to send His Own Mechanic to check its Been 4-5 he Is not Responding To My Message He Is Just Rely On Money They don’t care About Customer Satisfaction i am struggling from around 7-10 days And Nobody is Helping Me With A Replacement or anything Else I don’t want An Refund i just told them To solve this problem But Now I am Fedup With This Kind of Service”

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Posted 2 weeks ago

“I received a good prompt response to my request. Right part. Delivered on time. Overall a good service.”

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Posted 2 weeks ago

“The part I ordered arrived safely and I am waiting to install thank you”

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Posted 2 weeks ago

“Good service from DA Motors”

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Posted 3 weeks ago

“Arrived on time, in excellent condition Thankyou”

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Posted 3 weeks ago

“Part arrived promptly. Not yet fitted.”

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Posted 3 weeks ago

“Great service really polite staff and done what they said they would do ordered part is great many thanks”

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Posted 4 weeks ago

PartsGateway Ltd is rated 4.6 based on 10,599 reviews