PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,483 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

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4.6

Based on 10,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Fantastic way of finding the correct part required”

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Posted 3 weeks ago

“Very pleased with service a***”

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Posted 3 weeks ago

“Can't fault them at all fantastic service very helpful will go back for more if needed thanks”

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Posted 4 weeks ago

“Fabulous just what I wanted”

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Posted 4 weeks ago

“First class, I got the parts I needed promptly and efficiently”

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Posted 4 weeks ago

“Service was speedy and communication good. Unfortunately I had to return the item as it was not as illustrated (picture showed black wing mirror covers, but received grey). Prompt response to my request to return, currently awaiting refund.”

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Posted 1 month ago

“Reached out for a particular part, got three quotes, chose one and received the part in three days. Installed today, very very happy”

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Posted 1 month ago

“Smooth transaction happy customer”

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Posted 1 month ago

“Never got the parts I ordered. Its been 7 days so far”

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Posted 1 month ago

“I have still not received the part I paid for about 10 days ago dispite asking for tracking”

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Posted 1 month ago

“Everything was great Thank you”

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Posted 1 month ago

“Thank you for making the purchase so easy and simple and the speedy delivery to my home,in good condition. Have had it fitted and works perfectly. Kind regards and thanks”

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Posted 1 month ago

“Good afternoon, I sent you a email last week saying that the driveshaft you sent me was for a KA not a KA+ and I asked for a return address and that I am also happy to purchase the correct driveshaft. I look forward to hearing from you. Yours Truly, Peter Jennings.”

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Posted 1 month ago

“Great quick det”

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Posted 1 month ago

“Had the part I needed at a good price. I received it promptly, well packaged and in good condition.”

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Posted 1 month ago

“Having eventually received the wing mirror I found it was the wrong colour, the wrong shape and not in good condition. So far it has been impossible to speak to anyone about this. I am going to return the mirror as received and expect to receive a full refund within 7 days. Should this not occur I will be taking County Court action against PartsGateway Ltd which will cost you more than refunding me. I have repacked and sealed the parcel so you won't be getting a picture.”

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Posted 1 month ago

“I have not received the item yet.”

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Posted 1 month ago

“I have not received this order, nor had any word despite writing to the supplier a couple of days ago. Requesr for some info. repeated today.”

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Posted 1 month ago

“Got what I asked for. Plenty of choice. Will use again.”

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Posted 1 month ago

“Great service and delivery very prompt”

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Posted 1 month ago

PartsGateway Ltd is rated 4.6 based on 10,483 reviews