PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,369 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,369 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

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“Arrived yesterday!! Many thanks, looks fine!!”

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Posted 2 weeks ago

“Was sent the wrong part but was replaced with no hassle”

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Posted 3 weeks ago

“Correct part delivered on time good service”

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Posted 3 weeks ago

“Service was good, received 1st part, which was broken in transit. Contacted the trader, who is going to send a replacement, just waiting for the replacement part.”

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Posted 4 weeks ago

“Was good service but the place i got the part off was very ignorant.Sent me the part still fixed to part of engine which was damaged and I still can't get that part off.Ive messaged them but they have totally ignored me so I've spent 50 pound for nothing.The place is called premium vauxhall.”

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Posted 4 weeks ago

“Saves time not having to ring round for parts. Good choice of options from parts suppliers. Good communication from Parts Gateway. I got the part I needed quickly without any problems at a good price. I would use Parts Gateway again.”

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Posted 1 month ago

“ordered parts just before christmas parts un available money returned same day.ordered another part recently arrived in four days first class service”

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Posted 1 month ago

“First light arrived damaged in transit replacement sent without any hassle Pleased with the purchase and service”

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Posted 1 month ago

“The wrong part was sent. I returned the part on Saturday to Pretige Allparts I requested a full refund.”

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Posted 1 month ago

“Happy with purchase, delivered promply and very well bubble wrapped and packaged”

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Posted 1 month ago

“Best place to find your parts. Fast quotes. Would recommend.”

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Posted 1 month ago

“Terrible Service – Rude and Unprofessional Absolutely shocking experience. I ordered a part with next-day delivery, only to wait three weeks for it to arrive—only to receive the wrong, broken part! When I contacted them, instead of taking responsibility, I was met with rude and dismissive behavior. Even worse, they had the audacity to blame the issue on my skin color, which is completely unacceptable and beyond disgraceful. They never even knew what part I needed in the first place! Avoid this place at all costs unless you want to deal with incompetence, delays, and outright disrespect.”

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Posted 1 month ago

“Enquired for a bonnet release cable for my saab 9-3 (2010) had a massive issue sourcing new one, but found parts gateway and was supplied a very good condition salvaged one. My car now has a fully functional bonnet and very happy thanks to the efforts of my mechanic and some magiver tactics to release the double release points. Part arrived securely and rapidly too - would highly recommend you to anyone else, part arrived within 2 days”

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Posted 1 month ago

“Provided the correct part in good time at a fair price. This was a much better experience than I had with car manufacturer! Would definetly use again.”

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Posted 1 month ago

“got four quotes for alternator, decent prices and quick response.would use again”

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Posted 1 month ago

“Excellent service. Received several offers of the part I needed. Tailgate duly arrived, quickly, well packed and in good condition. Good communication from 1st Choice and Parts Gateway.”

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Posted 1 month ago

“The part I ordered was as described in better condition than I thought it would be, very very pleased as postage to.”

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Posted 1 month ago

“Perfect place to find the part you need thanks”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Although original part delivered was wrong PartsGateway Ltd were happy to resolve the issue. Would highly recommend them and especially Matt for being helpful in all ways.”

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Posted 1 month ago

PartsGateway Ltd is rated 4.6 based on 10,369 reviews