Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street, Shaw, Oldham, Lancashire
Rating: 4.59

4.6 Rating 2,577 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0161 694 2790

Location:

Glebe Street,
Shaw,
Oldham
Lancashire
OL2 7SF

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Lakeland Furniture 3 star review on 14th January 2026

1581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stools ordered are great quality and delivery was quick”

Helpful Report

Posted 2 years ago

Good Morning Darren, Thank you for the feedback and 5*rating after receiving the bar stools. I am pleased you have found them to be great quality and they arrived swiftly. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“It was the right style of seat but it was the wrong covering as ordered the faux leather and received a beige soft furnishing covering”

Helpful Report

Posted 2 years ago

Good Morning Joseph, I am sorry to read you received the wrong item. Can I ask if you have not done so already to email the support team along with your delivery post code and the team will be happy to help you with this so we can rectify this. The email is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 2 years ago

“I was sent the wrong base for the office chair, it was a gift so was late giving it which wasn't ideal. But I am happy with the product”

Helpful Report

Posted 2 years ago

Good Morning Clair, Thank you for the feedback you have given after receiving your order. I am sorry that you received the wrong base so it was late for a gift for someone. I am pleased however you are now happy with the product. If you do have any further problems then please do let the team know at support@lakeland-furniture.co.uk and they will be happy to help. Kind regards Sam

Posted 2 years ago

“Bar stools arrived within a couple of days they appear to be of good quality only time will tell. Overall very happy.”

Lakeland Furniture 5 star review on 6th December 2023

Helpful Report

Posted 2 years ago

Good Morning Andrew, Thank you for taking the time to leave a 5*rating after receiving the Ariel Bar Stools and the great image too of them in situ. I am pleased you found them to be good quality! For sharing the image here with us I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Beautiful adjustable stool. Excellent quality and well packaged for delivery . Highly recommend .”

Helpful Report

Posted 2 years ago

Good Morning Tracey, Thank you for the wonderful feedback and 5*rating you have given after receiving your order. I am pleased you have found the product to be a beautiful adjustable stool, excellent quality and well packaged too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“I was pleased with the bar stools that I bought but the box that they came in was very tatty they had obviously been returned. There were no instructions and the legs were not wrapped in paper but there was lots of ripped paper in the box. There was an empty sweet wrapper in the box! I did ring customer service and they gave me 10% off and were apologetic.”

Helpful Report

Posted 2 years ago

Good Morning Gillian, I sincerely apologise that on the delivery of your order you found the box to be tatty, the legs not wrapped and even a sweet wrapper inside too. This is totally unacceptable and again I do apologise regarding this. If you do have any further problems then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 2 years ago

“Excellent choice of Bar stools they look great and blend in really well with kitchen decor. Easy to assemble a bonus. Very fast service just a little over 2 days from order to delivery, and a Black Friday deal as well.”

Helpful Report

Posted 2 years ago

Good Morning Michael, Thankyou for taking the time to leave a 5*review after receiving your bar stools. I am pleased you have found them to look great and blend in well with your kitchen decor. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Website was easy enough to use, and to place an order on. Delivery was quick 3 days FOC. Lakeland had been let down due to having the wrong items in the carton supplied from China. They responded very quickly and without equivocation to customer service need, we'll done.”

Helpful Report

Posted 2 years ago

Good Morning Agustin, Thank you for taking the time to leave feedback after receiving your order. I am sorry you received the wrong items but I am pleased that customer service helped rectify this swiftly and you are now satisfied with your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Was let down by Nordics for similar chairs after waited order for 2 months I ordered Lakeland the the Stolls were delivered in 2 days. Great service and great Quality”

Helpful Report

Posted 2 years ago

Good Morning Moira, Thank you for taking the time to leave a 5*rating after receiving your order. I am pleased to read they were delivered quickly and they are great quality too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Ordered 4 bar stools but received completely wrong ones. However Lakeland were efficient in arranging for a recollection. Hope to receive our refund shortly!”

Helpful Report

Posted 2 years ago

Good Morning Elaine, I am sorry to read that on delivery you found that it was completely the wrong items you received but I am pleased the Customer service team were efficient in arranging a collection. Please do keep and eye on your refund and if there is any problems then please do let the team know and they will be happy to look into this for you. Kind regards Sam

Posted 2 years ago

“Arrived very quickly, good quality bar stools and easy to assemble.”

Helpful Report

Posted 2 years ago

Good Morning Peter, Thank you for the 5*rating you have given after receiving your order. I am pleased the bar stools arrived quickly, were good quality and easy to assemble too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Well made & the dark grey material is as pictured. Very easy to put together. Worth the money.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found the product to be well made and the dark grey material is as pictured and worth the money! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“One of the chairs wobbles and a couple of the legs arrived already scratched.”

Helpful Report

Posted 2 years ago

Good Morning Emma, I am sorry to read that one of the chairs wobbles and a couple of the legs are scratched. Can I ask if you have not done so already to please email the support team direct at support@lakeland-furniture.co.uk along with your delivery post code and also an image of the scratches and also mentioning the wobble and they will be very happy to look into this for you and get this rectified. I hope this information helps you and once again I do apologise for the inconvenience this has caused. Kind regards Sam

Posted 2 years ago

“Our order was delivered promptly. Unfortunately, when we were assembling the breakfast stool, we noticed some scratches and a poor finish on the seat. We got in touch with Lakeland Support, explained the problem and sent some photographs. Lakeland Support immediately contacted us and we agreed to accept a replacement seat. It arrived the following day and our breakfast stool was assembled. Thanks to the Lakeland Support team and in particular Helen for enabling a satisfactory conclusion. Unfortunately, the problem negated the award of 5 Stars and next-day delivery but the follow-up actions demonstrated Lakeland's commitment to customer satisfaction. Well done.”

Helpful Report

Posted 2 years ago

Good Morning Sheila, Thank you for the great feedback and rating you have given after receiving your order. I am sorry to read that on the delivery of your new bar stools you found one seat to be damaged but I am pleased Helen helped resolve this swiftly for you and you are now happy with your new bar stools. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“We ordered 3 barstools. When they arrived one of the base plates was damaged. I took a photo, sent it to customer support. They offered a discount of £12.50 but I refused and asked them to send a replacement plate, which they did. Customer service were quick to respond and resolve the issue.”

Helpful Report

Posted 2 years ago

Good Morning Patricia, Thank you for taking the time to leave feedback after receiving your order. I am sorry to read that the base plates were damaged upon arrival but I am pleased to see the team organised a replacement and you are satisfied now with the product. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Very pleased with the whole process from ordering, communication about despatch and delivery. Arrived sooner than expected. Very pleased with the sofa. Very comfortable. Good quality. Highly recommend.”

Helpful Report

Posted 2 years ago

Good Afternoon Jane, Thank you for the 5*rating and feedback you have given after receiving your order. I am pleased you are happy with the whole process from ordering, communication and delivery too and you have found the bar stools to be very comfortable and good quality too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Great kitchen stools, easy to put together and fast delivery.”

Helpful Report

Posted 2 years ago

Good Morning Fiona, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased the kitchen stools are great, easy to assemble along with a fast delivery too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Great stool , highly recommend”

Helpful Report

Posted 2 years ago

Good Morning Andzelika, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found the product to be a great bar stool! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“just nowNEW-Edit Delete All good on time and as described”

Helpful Report

Posted 2 years ago

Good Morning Richard, Thank you for the feedback and 58rating you have given after receiving your order. I am pleased you found everything was good on delivery and as described! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“I thought £54 for a new office chair was worth a punt, and was very surprised at the value for money! The chair is ideal and great quality, also delivered in 2 days from order”

Helpful Report

Posted 2 years ago

Good Morning Colin, Thank you for taking the time to leave feedback and a 5*rating after receiving your new office chair. I am pleased you have found the product to be value for money, great quality and ideal also. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

Lakeland Furniture is rated 4.6 based on 2,577 reviews