Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,881 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1596

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was exactly what I wanted”

Helpful Report

Posted 10 months ago

Good Morning Chris, Thank you for the feedback and the 5*rating you have given after receiving your order. I am pleased it was exactly what you had wanted! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“I ordered 3 bar stools from this company and I am so impressed with them. Especially for the price, the quality exceeded my expectations. It was a prompt delivery with an excellent service. There were some parts missing to one of the stools and they responded so quickly and sent them out the next day with extras. A great service, superb products and fast delivery.”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for taking the time to leave feedback after receiving your order. I am sorry to read that parts were missing but I am pleased to read that the support team rectified this swiftly and you are fully satisfied with the service. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“Very good quality”

Helpful Report

Posted 10 months ago

Good Morning Donna, Thank you for taking the time to leave feedback and a 5*rating you have given after receiving your order. I am pleases you have found the product to be very good quality! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“The Order process was very easy, delivery quick and the quality of our bar stools is excellent.”

Helpful Report

Posted 10 months ago

Good Morning Yvonne, Thank you for the feedback and 5*rating after receiving your order. I am pleased you found ordering to be an easy process, delivery quick and the quality of the bar stools to be excellent. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“Appalling. Paid for 2 bar stools They did not arrive No reply for 2 days from customer service from email or WhatsApp.”

Helpful Report

Posted 11 months ago

Good Morning Christina, Thank you for the feedback you have given regarding your order. Unfortunately we are only available between the hours of 9am-3pm and are closed over the weekend. All emails and messages would be replied to in the mentioned hours. Looking into your order with the support team I do know they are currently looking into this right now and hopefully we can get this rectified for you. I hope this information helps. Kind regards Sam

Posted 10 months ago

“Love the garden furniture we purchased, delivery quick, delivery driver courteous n kind, receptionist very efficient and helpful, excellent response to a query we had.”

Helpful Report

Posted 11 months ago

Good Morning Lynn, Thank you again for the 5*ratings you have given after receiving your order. I am pleased you love the garden set and the overall experience of ordering from us to delivery. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Our delivery was delayed by the courier by one day. The box was eventually delivered later than requested and heavily damaged and wide open. We put the chair together and noticed some cosmetic damage to one of the legs. Overall we like the chair but were not impressed by the courier who were late.,lied about the delivery and damaged the box and possibly the furniture inside. We have taken photographs if you are interested.”

Helpful Report

Posted 11 months ago

Good Morning Vaughn, Thank you for the feedback you have given after receiving your order. I am very sorry to see and read that on delivery the box had been badly damaged and part of the base is damaged. Thank you for the images, could I ask you to please email the support team direct along with the images here and your order number or delivery post code and the team will look into this and get back to you asap. The email is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 11 months ago

“Ordered 2 x bar stools which are gorgeous but had parts missing. The helpdesk were fantastic and had the missing parts delivered the next day.”

Helpful Report

Posted 11 months ago

Good Afternoon Jane, Thank you for taking the time to leave feedback after receiving your order. I am sorry you had parts missing but pleased the support team helped to rectify this for you swiftly and you have found the stools to be gorgeous. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Ordered three new stools look lovely in my new kitchen. There was a missing part which they despatched immediately. Will definitely use them again”

Helpful Report

Posted 11 months ago

Good Morning Renu, Thank you for taking the time to leave a 5*rating after receiving your order of new bar stools. I am sorry you found there to be a missing part but I am pleased the team rectified this swiftly for you and your new stools look lovely in your new kitchen! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Good prices good quality and efficient”

Helpful Report

Posted 11 months ago

Good Morning Sarah, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found the items to be good prices, good quality and efficient too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Excellent quality ! Very easy to assemble and extremely happy with the stylish and sturdy bar stools ! Will happily purchase from these again”

Helpful Report

Posted 11 months ago

Good Morning Katie, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you found the items easy to assemble, excellent quality, and you are extremely happy with the stylish sturdy bar stools. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Good delivery service. Slightly disappointed with looseness if seat cover.”

Lakeland Furniture 4 star review on 17th June 2024

Helpful Report

Posted 11 months ago

Good Afternoon, Thank you for the feedback you have give after receiving your order. I am sorry to read you are disappointed with the looseness of the seat cover. Please do not hesitate to contact the support team direct along with a picture of the seat and they will look into this for you. The email is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 11 months ago

“Bought 6 Portman Burnt Orange Velvet Swivel Bar Stools for a kitchen refurb. Quality is good, comfort is excellent and I like the fact that they are quite light to move around and when gassed down to their lowest setting they sit under our kitchen island. Also great value as we got 10% off as a first order from the website. Customer service is spot on, a human who works for Lakeland answers the phone and is knowledable and helpful. Our delivery contained a couple of dented base units which were replaced by the next day with no quibbles or returns needed. Very happy customer!”

Helpful Report

Posted 11 months ago

Good Afternoon Joel, Thank you for the wonderful feedback and 5*rating you have given after receiving the Portman Bar Stools. I am pleased the team helped rectify an issue with the bases swiftly and you are now fully satisfied and found them to be good quality and comfortable too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Easy to put together, comfortable and look great in the kitchen”

Helpful Report

Posted 1 year ago

Good Morning Leigh, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found the product easy to assemble, comfortable and they look great in your kitchen. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Fast delivery and nice quality”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased received a fast delivery and you have found the product to be nice quality too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“My office chair has arrived with no instructions and a mark on the velvet. I like the chair but do not want the mark and need instructions to out it together”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your feedback. I am sorry to hear your order has arrived with imperfections. If you email our customer service team on support@lakeland-furniture.co.uk with your order number, they shall be quick to sort this query out for you :-) I hope this helps.

Posted 1 year ago

“Really disappointed as the vintage leather is not the colour on the website and more like the standard green. Husband won't let me return as he has already built them and ordered them so really upset as spent months trying to find ones the correct colour.”

Lakeland Furniture 2 star review on 5th June 2024

Helpful Report

Posted 1 year ago

Good Morning, I am very sorry to see you are not happy with the items you have received. Looking at the image you have provided I can see you have received the vintage green colour, which is egg shell finish with mottling throughout the colour which gives the vintage effect; whereas the green faux leather is a shiny finish and a bottle green colour with no mottling. We do offer a free exchange service within 30 days of ordering, if you wish to do this please email support@lakeland-furniture.co.uk. I hope this helps. Kind Regards, Shannon

Posted 1 year ago

“Arrived quickly, product was as discribed fit perfect with original chairs.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased it arrived quickly, the product was as described and they fit perfectly with your original chairs. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Lovely furniture and staff”

Helpful Report

Posted 1 year ago

Good Morning Natalie, Thank you for the great feedback and 5*rating you have given after receiving your order. I am pleased you have found the furniture and staff too to be lovely! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Sent my chair on time but a part was missing. I contacted them via their portal and they sent the missing part out first class mail the following day. Great service”

Helpful Report

Posted 1 year ago

Good Morning Robert, Thank you for the feedback and rating you have given after receiving your order. I am sorry to read that part of your order was missing but I am pleased the team rectified this swiftly for you and you are now fully satisfied with your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

Lakeland Furniture is rated 4.6 based on 2,881 reviews