Our order was delivered promptly. Unfortunately, when we were assembling the breakfast stool, we noticed some scratches and a poor finish on the seat. We got in touch with Lakeland Support, explained the problem and sent some photographs. Lakeland Support immediately contacted us and we agreed to accept a replacement seat. It arrived the following day and our breakfast stool was assembled. Thanks to the Lakeland Support team and in particular Helen for enabling a satisfactory conclusion. Unfortunately, the problem negated the award of 5 Stars and next-day delivery but the follow-up actions demonstrated Lakeland's commitment to customer satisfaction. Well done.