Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.59

4.6 Rating 2,577 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

Write Your review

Tell us how Lakeland Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lakeland Furniture 5 star review on 29th April 2025

1580

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gold base all peeling and rubbing off after two days”

Helpful Report

Posted 1 year ago

Good Morning, I am so very sorry to hear of this. If you could be so kind, and reach out to our customer service team on, support@lakeland-furniture.co.uk, they can help resolve this disappointment for you. I hope this helps. Natalie :-)

Posted 1 year ago

“The rubber feet on all chairs not fitted properly and on two chairs seat pad material, needing stretched tighter before being stapled on base.”

Helpful Report

Posted 1 year ago

Good Morning Gordon, Thank you for the feedback you have given after receiving your order. I am sorry to read that the rubber feet are not installed fully and there is a problem with the material therefore can I ask you to please email the support team along with images of this and the team will be happy to look into this for you. The email address is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 1 year ago

“Good looking we'll made stools which were easy to assemble and seem very good value for money.”

Helpful Report

Posted 1 year ago

Good Morning Robert, Thank you for taking the time to leave a 5*review after receiving your order. I am pleased you have found the stools to look good and are well made too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“We ordered four Havana Bar Stools. They arrived promptly and securely. The instuctions for assembly were quite straitforward also. All in all we are very happy with them and the service provided by Lakeland Furniture.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave feedback and a 5*rating after receiving your order of the Havana Bar Stools. I am pleased they arrived promptly and securely, they were assembled easily and your very happy with the product. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“The bar stools were value for money and just what we wanted. In the main easy to put together apart from the fact that one went together easily but the second (had different packaging) Was aproblem until my husband realised the screw hole were full of wood chippings. He is very practical so cleaned them out and then resolved the problem,. Otherwise we would have sent it back. Otherwise it would have scored 5.”

Helpful Report

Posted 1 year ago

Good Morning Suzanne, Thank you for the feedback you have given after receiving your order. I am sorry to read the problems you have had with one stool and wood chippings in one of the holes. This should not have happened and I do apologise. If you do require any help from the team then please do let the team know and they will be happy to help. You can contact them on support@lakeland-furniture.co.uk If you are then fully satisfied and would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Ordered bar stools for the second time and didn’t send the legs to the bar stools after calling and sending five emails still no response !!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

Good Morning Victoria, Thank you for taking the time to leave feedback. I am sorry to read that you have not received the legs and had no response from the team. Looking into this with the them I can see that they are looking into the missing legs and the no response to emails this morning and they will be in touch. Again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 1 year ago

“ONE OF THE CHAIRS LEG WAS FROM A DIFFRENT COLOUR. I SENT AN EMAIL BUT GOT NO REPLY”

Helpful Report

Posted 1 year ago

Good Morning Visnoo, Thank you for the feedback after receiving your order. I am sorry to read that one chair leg was a different colour and you have not had a reply from the team. Looking into this with them they have informed me that they have been unable to locate any emails but they have emailed you and they await your reply. If you could do this today, we can get this resolved quickly for you. I hope this information helps and once again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 1 year ago

“The bar stool we bought was very well made and good quality and was sent within a few days.unfortunately a small part on the foot rest was broken but Helen of the customer service team dealt with the problem immediately upon receiving my e mail and sent the replacement part by first class post.which arrived the following day.Excellent service.”

Helpful Report

Posted 1 year ago

Good Morning Malcolm, Thank you for the feedback you 5*rating you have given after receiving your order. I am sorry to read that a part was broken but I am pleased our customer service team were happy to help and rectified this swiftly for you and you are fully satisfied now with the bar stool. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Bought fabric covered office chair. Like the finished product but no instructions as to how to assemble. This would have been useful!!!”

Helpful Report

Posted 1 year ago

Good Morning Ann, Thank you for the feedback you have given after receiving the office chair. I am sorry to read that the assembly instructions were not included. If you still do require these then please do not hesitate to contact the support team including your delivery post code at support@lakeland-furniture.co.uk where the team will be happy to help and forward these to you. If you are then fully satisfied and would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I purchased 3 Kitchen Stools from lakeland Furniture. We had an initial issue which was dealt with quickly and no charge for a small replacement required. My problem has arisen no that after having these stools for just over the 12 month warranty period, 2 of the 3 have broke due to poor quality welding on the base of the seat. This has made the very dangerous as my brother fell off the back of one of them at Christmas. They are not willing to accept that the product is faulty and standing behind their 12 month policy. I believe if you pay for a product like this you should expect more then 12 months of use. I know have to source a new company and buy 3 new stools. I would like to think that if my stools breaking happened to be a one off issue they could replace them, but this makes me feel they get this issue a lot therefore take the company line not to offer any support/replacements. Very disappointing. I have attached images showing the poor welding (which is not in the right place causing the weakness and then breaking), you can see the welding has come away and making it very dangerous for someone leaning back.”

Lakeland Furniture 1 star review on 23rd February 2024

Helpful Report

Posted 1 year ago

“Totally thrilled - I decided to go bold with a Lule Green Velvet Swivel chair for our home desk. I couldn't be more delighted - delivery, quality and the style is perfect.”

Helpful Report

Posted 1 year ago

Good Afternoon Samantha, Thank you for the amazing feedback and 5*rating you have given after receiving your order. I am pleased you are thrilled with the Lule chair and you chose a bold colour that you are delighted with! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“We ordered some bar stools for our breakfast bar but they weren't right so unfortunately we had to return them. The after sales service was excellent. There was no quibble at all, they emailed me a returns label, arranged collection and credited my account within a few days. 1st class service and would highly recommend them.”

Helpful Report

Posted 2 years ago

Good Morning Graeme, Thank you for the feedback and 5*rating you have given us. I am pleased the service you received after the sale has been excellent! If there is anything else we can help with then please do let us know and we will be happy to help. Kind regards Sam

Posted 2 years ago

“had delivery of 4 bar stools. All 4 seats slope to the left even though the base is level. 1 was squashed in the box of 2 which resulted in the padding and material out of shape. Still no bounced back after a couple of days. Awaiting reply from Lakelands. Delivery was quick and undamaged.”

Helpful Report

Posted 2 years ago

Good Morning Tanya, Thank you for the feedback you have given after receiving your order. I am sorry to read you have found problems with your order and I do apologise regarding this. I have just spoke with the support team and they have informed me they do have your email this morning and they will be replying to you today. I hope this information helps you. Kind regards Sam

Posted 2 years ago

“Ordered 4 New Black ajustable bar stool bases, to replace my chrome ones, easy process from start to finish, all components where individually wrapped which kept them safe during transit. Was Very Impressed with the whole service, Highly Recommended Lakeland Furniture.”

Helpful Report

Posted 2 years ago

Good Morning Mark, Thank you for the wonderful feedback and 5*rating you have given after receiving the black bar stool bases. I am please they arrived well packaged and you found the whole process easy! If you do have any problems then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 2 years ago

“Order process was easy and the items arrived just a few days later. However, one of the boxes was damaged on arrival and some key bits were missing. I tried to call Lakeland on the Saturday morning - no answer and no response to messages. They did get in touch on Monday and arranged for the missing bits to be delivered the next day which they were.”

Helpful Report

Posted 2 years ago

Good Morning Helen, Thank you for taking the time to leave a review after receiving your order. I am sorry to read that your order on arrival had some fixings missing but I am pleased the team have now rectified this and you are now happy with your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Loved the easy to put together aspect of this. I also like the deep seat however the footrest doesn't protrude far enough out for those of us with shorter legs to reach under the seat and use comfortably. Luckily I purchased for specific and only occasional use so I will still be keeping the chair.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave feedback after receiving your order. I am pleased you found the product easy to assemble and the seat to be deep too. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Bases are ok but not fantastic, whilst they do the job, both bottom plates came dented underneath in their packaging, this in turn stands out like a sore thumb on the black finished surface, clearly not checked before being sent, that or simply ignored!”

Helpful Report

Posted 2 years ago

Good Morning Richard, Thank you for the feedback you have given after receiving the black bases. I am sorry to see and read they have dents on them. Can I ask if you have not done so already to please email the support team direct along with images of the dents and the team will be happy to look into this for you. The email is support@lakeland-furniture.co.uk Kind regards Sam

Posted 2 years ago

“Part delivered quickly in good condition and was a good fit. The instructions published underplayed the force necessary to remove the gas pillar from both the base and the seat fitting! YouTube has other videos (American) which are a little better but be warned!”

Helpful Report

Posted 2 years ago

Good Morning Tim, Thank you for taking the time to leave a 5*review after receiving your order. I am pleased the part was delivered quickly, in good condition and a good fit too! If you do require anything further then please do not hesitate to contact the support team at support@lakeland-furniture.co.uk where they will be happy to help you. Kind regards Sam

Posted 2 years ago

“The kitchen barstool look great, we easy to assemble and are as specified. I suspect they will mark easily being fabric and have therefore ordered covers. My mistake. Happy enough tho .”

Helpful Report

Posted 2 years ago

Good Morning Brenda, Thank you for the feedback you have given after receiving your order. I am pleased to read they look great and were easy to assemble too. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Really quick delivery although seats and bases were delivered separately. Nice chairs and happy with them. Good value for money”

Helpful Report

Posted 2 years ago

Good Morning Julie, Thank you for taking the time to leave feedback and a 5*rating you have given after receiving your order. I am pleased it was delivered quickly, you found them to be nice chairs and good value for money. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

Lakeland Furniture is rated 4.6 based on 2,577 reviews