Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,725 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,725 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

Write Your review

Tell us how Lakeland Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lakeland Furniture 5 star review on 16th April 2024

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gold base all peeling and rubbing off after two days”

Helpful Report

Posted 1 month ago

Good Morning, I am so very sorry to hear of this. If you could be so kind, and reach out to our customer service team on, support@lakeland-furniture.co.uk, they can help resolve this disappointment for you. I hope this helps. Natalie :-)

Posted 1 month ago

“Ordered bar stools for the second time and didn’t send the legs to the bar stools after calling and sending five emails still no response !!!!!!!!!!!!”

Helpful Report

Posted 2 months ago

Good Morning Victoria, Thank you for taking the time to leave feedback. I am sorry to read that you have not received the legs and had no response from the team. Looking into this with the them I can see that they are looking into the missing legs and the no response to emails this morning and they will be in touch. Again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 2 months ago

“I purchased 3 Kitchen Stools from lakeland Furniture. We had an initial issue which was dealt with quickly and no charge for a small replacement required. My problem has arisen no that after having these stools for just over the 12 month warranty period, 2 of the 3 have broke due to poor quality welding on the base of the seat. This has made the very dangerous as my brother fell off the back of one of them at Christmas. They are not willing to accept that the product is faulty and standing behind their 12 month policy. I believe if you pay for a product like this you should expect more then 12 months of use. I know have to source a new company and buy 3 new stools. I would like to think that if my stools breaking happened to be a one off issue they could replace them, but this makes me feel they get this issue a lot therefore take the company line not to offer any support/replacements. Very disappointing. I have attached images showing the poor welding (which is not in the right place causing the weakness and then breaking), you can see the welding has come away and making it very dangerous for someone leaning back.”

Helpful Report

Posted 2 months ago

“No response yet received from them for my complaint. Package arrived all split. Chair damaged.”

Helpful Report

Posted 3 years ago

Good Morning, I am sorry to read the product arrived damaged. Looking into this just now with the support team I have been informed they replied to your email on Tuesday requesting images of the seats also as they do not have the images of the seats attached in your email. Once they see these this will be rectified as soon as possible. I hope this information helps and once again I am sorry for the inconvenience this has caused you. Kind regards Sam

Posted 3 years ago

“Chair arrived damaged and with parts missing. chair rocks and won't fix in position. Customer service responded quickly at first but have gone silent on me.”

Helpful Report

Posted 3 years ago

Good Afternoon, I am sorry to read the disappointment you have had when receiving your new chair. Having just spoken to the support team they have informed me that they replied to your email on Wednesday and are awaiting your reply. I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 3 years ago

“Chair was wonky no matter how many time I tried to put it together and scratches all over.”

Helpful Report

Posted 3 years ago

Good Morning Paris, I am sorry to read that on delivery of the chair you found it to be wonky and scratches on it too. If you have not done so already can I ask you to please email the support team at support@lakeland-furniture.co.uk along with your order number or delivery post code as well as images of the scrathes and someone will be happy to help further. I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 3 years ago

“Ordered SPARK FAUX LEATHER OFFICE CHAIR… Ordered SPARK FAUX LEATHER OFFICE CHAIR GREY. Twice the item arrived damaged. First time was leather damaged due to everything just being thrown into a box with zero packaging protection. Second chair replacement arrived with both arm attachments damaged and cracked. I then asked for a third replacement and their response was "There seems to be an issue between ourselves, couriers, and how the item is reaching you" so be warned this company is not able to issue safe delivery of this item. I did ask for them to send two arm rest attachments and possibly a discount to keep the chair and they refused which is odd considering they damaged the chair twice already. Their excuse was as stated above "There seems to be an issue between ourselves, couriers, and how the item is reaching you" Zero quality control.”

Helpful Report

Posted 3 years ago

“Missing lots of pieces that I’m still waiting on replacements to arrive.”

Helpful Report

Posted 3 years ago

“Terrible company. Avoid at all costs! They've messed up two orders, once sending out the wrong parts to a chair and then again sending out a faulty chair. They refuse to rectify the issue and it's near on impossible to get in contact with them. Don't get seduced by their products, you will be disappointed and out of pocket!”

Helpful Report

Posted 3 years ago

“I have already sent email furniture does not fit together holes for screws are not in correct place so can only get 3 in. Arm rests are off centre and I’m unable to use chair as I’m frightened it falls apart with not all screw in?”

Helpful Report

Posted 3 years ago

“Furniture arrived promptly well packaged. Instructions where poor and generic , so weren’t even for the exact model and not clear. The chairs are not the size they say on the website. So don’t fit in the space properly Someone has put they are 42cm wide and are a lot bigger. Website news updating Tried ringing but no answer on the phones”

Helpful Report

Posted 3 years ago

“Faulty bar stools, holes did line up so you could not screw all the screws in, one of the legs were shorter than the rest. Online support not very helpful, automatic email reply. They are taking them back and I hope they are quicker at returning my money”

Helpful Report

Posted 4 years ago

“Ordered a red transparent acrylic chair. It came with wrong sized bolts (too small) - so can’t really assemble it 🤷‍♀️”

Helpful Report

Posted 4 years ago

“Genuinely just an awful company to deal with. Time zapping and just complete sharks.”

Helpful Report

Posted 4 years ago

“I ordered a desk chair and specifically paid for next day delivery, only to discover that Lakeland Furniture has delivered the wrong item and has instead provided a bar stool. Very disappointed.”

Helpful Report

Posted 4 years ago

“Avoid! Very poor quality products! Laughable customer service! I wish I had read some of the reviews online before purchasing from Lakeland Furniture. You can ignore the reviews on their website as they are all positive. I of course understand why they wouldn’t include the negative reviews. It seems I am one of many who have experienced similar problems with quality of product and also sending out the wrong products. I ordered a grey Scanon office chair order number 140048789. When it arrived I found a manufacturing defect where the seams on the chair were not stitched. I emailed Lakeland Furniture with photos and they asked if I was prepared to keep the chair for a £25 refund. I told them no I wasn’t. If I was to use the chair the split would only get worse. They arranged to send out a replacement chair. Unfortunately the replacement chair they sent was the wrong one. They did say I could keep it instead of the one I ordered but I told them I actually wanted the chair I ordered. At this point there was an offer of a £10 good will gesture plus a new correct chair would be sent out and the previous chair collected. I did receive an email stating ‘Please be advised the refund (goodwill gesture) has been issued and will be in your account within 3-5 working days’. This was a lie as it was never processed. The replacement chair arrived but had the same defective stitching. Clearly quality control is very poor. By this time I had lost confidence in the product and asked them to collect and give me a full refund. They did this but there was no goodwill gesture. When I asked why I was told ‘The gesture of good will is paid back to you from your own money.’ I found that quite funny and certainly won’t lose any sleep over it. If they carry on like this they will however lose plenty of customers. I would not use Lakeland Furniture again.”

Helpful Report

Posted 4 years ago

Good Afternoon to you Vincent, I am sorry to read of the disappointment you have had and the inconvenience also regarding your order. Having spoke to the support team they have informed me that the 10% was offered against the order as it was and therefore as you no longer kept the item they have refunded you the full amount. Once again I am sorry for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“I have complained that I can't put together the chair as two of the bolts are too short to reach the threads. I've had one response, but no follow up to actually solve the issue. I think it's absolutely ridiculous that you're selling a chair for this much money that actually can't be put together. It's also ridiculous that you can send me a survey asking my how everything has been, but not actually solve the issue I've got.”

Helpful Report

Posted 4 years ago

“Still awaiting the barstools ordered. The wrong ones were delivered and have been collected. Rating withheld but so far underwhelmed by Lakeland Furniture.”

Helpful Report

Posted 4 years ago

Good Morning, I am sorry to read of the inconvenience this has caused you regarding the wrong items being sent. Looking into this just now I have been informed your items are out for delivery today. I hope this information helps you but if you do require anything further then please do not hesitate to contact us again. Kind regards Sam

Posted 4 years ago

“Secondhand item sent, packaging including tool pack had been previously opened and used. Base of furniture scratched. Discussion had with customer care. They initially refused to remove their waste, then after considerable effort from me offered to collect the whole item. SCAMMERS who tried very hard to get away with me disposing of their industrial waste. Person emailing was unhelpful and tried to make sorting the issue difficult - we are now buying our office furniture from a more reliable cheaper competitor who offer same items and much better service”

Helpful Report

Posted 4 years ago

Good morning, I am sorry to read how disappointed you were when you received your item. Looking into this I have been informed by the team that the item is a brand new product and could not have been a returned item previously. I can confirm a refund of £15.00 has been given for you to keep the item as it is. If you do have any further problems please do not hesitate to contact us. Sincere apologies again for all the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“Not impressed by customer service. Once they have sent the item to their courier (who is also poor) they are not interested in helping to ensure you actually receive the item. The courier is not flexible on deliveries and its not possible to speak to someone by phone so all in all a really poor experience.”

Helpful Report

Posted 4 years ago

Lakeland Furniture is rated 4.6 based on 2,725 reviews