Lakeland Furniture Reviews

4.6 Rating 2,721 Reviews
92 %
of reviewers recommend Lakeland Furniture
4.6
Based on 2,721 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Lakeland Furniture Reviews
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Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 16th April 2024
Anonymous
Lakeland Furniture 5 star review on 27th March 2024
RENE
Lakeland Furniture 4 star review on 4th March 2024
Michelle Croasdale
Lakeland Furniture 5 star review on 1st March 2024
Elaine Anderson
Lakeland Furniture 3 star review on 26th February 2024
Gurdeep Grewal
Lakeland Furniture 4 star review on 26th February 2024
Anonymous
Lakeland Furniture 1 star review on 23rd February 2024
Damien Friel
1580
Anonymous
Anonymous  // 01/01/2019
I purchased 3 Kitchen Stools from lakeland Furniture. We had an initial issue which was dealt with quickly and no charge for a small replacement required. My problem has arisen no that after having these stools for just over the 12 month warranty period, 2 of the 3 have broke due to poor quality welding on the base of the seat. This has made the very dangerous as my brother fell off the back of one of them at Christmas. They are not willing to accept that the product is faulty and standing behind their 12 month policy. I believe if you pay for a product like this you should expect more then 12 months of use. I know have to source a new company and buy 3 new stools. I would like to think that if my stools breaking happened to be a one off issue they could replace them, but this makes me feel they get this issue a lot therefore take the company line not to offer any support/replacements. Very disappointing. I have attached images showing the poor welding (which is not in the right place causing the weakness and then breaking), you can see the welding has come away and making it very dangerous for someone leaning back.
Lakeland Furniture 1 star review on 23rd February 2024
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Posted 2 months ago
Ordered 3 bar stools. Excellent price, quality & service. Fast delivery. One part needed replacing, customer service team were very helpful and delivered replacement part next day. Service could not be any better. Highly recommend.
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Posted 1 year ago
Good Morning Dave, Thank you for the feedback and rating you have given after receiving the bar stools. I am pleased you found them to be an excellent price, quality and service. Please do feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
Delivery was when expected and I was sent a 1 hour delivery time which was great. However the box which had the chair in had already been previously opened and had been re-taped by the courier. The chair itself is good, sturdy and comfortable. Little disappointed there are a few scuffs and scratches on it though. I don't know if I have got one that's maybe been sent back previously or something. But its a nice chair, and I would recommend. Easily put together, I managed this myself in 20 mins.
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Posted 4 years ago
Good Afternoon Kirsty, thank you for the feedback you have given regarding your new chair. If you are not satisfied and would like to speak to someone regarding the marks please do not hesitate to contact our support team at support@lakeland-furniture.co.uk where someone will be happy to help you further with this. Please also include your order number and an image of the marks as this would be very helpful. If you are then fully satisfied and would like to post an image of your new chair onto our facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 4 years ago
Genuinely just an awful company to deal with. Time zapping and just complete sharks.
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Posted 4 years ago
Really quick deliver of my office chair which looks like it will be just what I need but base plate was missing and I can't build until that arrives.
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Posted 4 years ago
Good Morning Mark, I am sorry to read the office chair arrived with no base plate. Please do not hesitate to contact the support team at support@lakeland-furniture.co.uk if the item has still not been delivered. I am sorry I am home working and unable to check this myself on the system I use but someone will be there to help on the above email. I am sorry for the inconvenience this may cause you. Kind regards Sam
Posted 4 years ago
I ordered a desk chair and specifically paid for next day delivery, only to discover that Lakeland Furniture has delivered the wrong item and has instead provided a bar stool. Very disappointed.
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Posted 4 years ago
Secondhand item sent, packaging including tool pack had been previously opened and used. Base of furniture scratched. Discussion had with customer care. They initially refused to remove their waste, then after considerable effort from me offered to collect the whole item. SCAMMERS who tried very hard to get away with me disposing of their industrial waste. Person emailing was unhelpful and tried to make sorting the issue difficult - we are now buying our office furniture from a more reliable cheaper competitor who offer same items and much better service
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Posted 4 years ago
Good morning, I am sorry to read how disappointed you were when you received your item. Looking into this I have been informed by the team that the item is a brand new product and could not have been a returned item previously. I can confirm a refund of £15.00 has been given for you to keep the item as it is. If you do have any further problems please do not hesitate to contact us. Sincere apologies again for all the inconvenience this has caused you. Kind regards Sam
Posted 4 years ago
Always and excellent service have bought from you many times 👌
Lakeland Furniture 5 star review on 20th November 2019
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Posted 4 years ago
Good Afternoon Mia, I am pleased you are very happy with your latest order and I would like to Thank you for the feedback and rating you have given. The dining chairs look amazing in your home. For posting the wonderful picture here I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 4 years ago
Lakeland Furniture is rated 4.6 based on 2,721 reviews