Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,881 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

Write Your review

Tell us how Lakeland Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lakeland Furniture 5 star review on 29th April 2025

1596

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a gift and the person is over the moon with it .!”

Helpful Report

Posted 1 year ago

Good Morning June, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you and your friend who you bought it for are over the moon with this product! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“The stools themselves are great. Very reasonably priced for a good quality look and finish. I fortunately, 3 of them came with a missing plastic feet cap. I reported this and asked for 3 tiny caps to be posted out. They said they can’t do this and sent us a full base unit, which I then had to remove 3 caps from them discard a perfectly good piece of metalwork. Very bad for the environment, nevermind the company p&l. They need to address this.”

Helpful Report

Posted 1 year ago

Good Morning Skevy, Thank you for the feedback you have given today after receiving your order. I am pleased the stools are great, very reasonably priced with a good quality finish but I am sorry to read 3 of the stools came without the plastic feet caps. We are currently unable to send just the caps and I do apologise regarding this but I shall forward your concerns over to my manager and they will look into this for the future. I hope this information helps. Kind regards Sam

Posted 1 year ago

“Excellent quality and lush colour for the money.”

Helpful Report

Posted 1 year ago

Good Morning Lesley, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you have found it to be excellent quality and a lush colour too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Excellent customer service, as usual. I realised I had ordered the wrong grey chair when I received notification that it had been dispatched. Thankfully, after calling Lakeland Furniture, they managed to swap it at the warehouse. The person who handled my enquiry was friendly and pleasant. I already have two chairs and they not only look good but are great value for money.”

Helpful Report

Posted 1 year ago

Good Morning Heather, Thank you for the wonderful feedback and 5*rating you have given after placing your order. I am pleased the support team were efficient and able to help rectify your order so the correct one arrives. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Great choice of chairs. I wanted an office chair without wheels and without arms and had no problem selecting one as a great choice of styles and colours. Delivered absolutely on time. I just had to connect the chair base to the metal legs - no problem at all. Good sturdy comfortable chair and looks great.”

Helpful Report

Posted 1 year ago

Good Morning Lesley, Thank you for the wonderful feedback and 5*rating you have given after receiving your order. I am pleased to read you found a great choice of what you had been looking for on our website and once your choice had been delivered you found the office chair to be a good sturdy comfortable chair that looks great too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“One of the seats was damaged and was replaced straight away. That is what I call service.”

Helpful Report

Posted 1 year ago

Good Morning Anthony, Thank you for the 5*rating you have given after receiving your order. I am sorry to read that on delivery you found one of the seats to be damaged but I am pleased the support team helped to rectify this swiftly for you and replaced this straight away. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Happy days”

Helpful Report

Posted 1 year ago

Good Morning Kerrie, Thank you again for the 5*rating after receiving your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I'm very pleased with my chair. Ordered grey velvet for dressing room matches perfectly with the bed. Very quick delivery will definitely recommend to friends and family.”

Helpful Report

Posted 1 year ago

Good Morning Sharon, Thank you for the 5*rating after receiving your order. I am pleased it matches perfectly with your dressing room and bed! Please do feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Quick Delivery”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased your order arrived quickly. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Gold base all peeling and rubbing off after two days”

Helpful Report

Posted 1 year ago

Good Morning, I am so very sorry to hear of this. If you could be so kind, and reach out to our customer service team on, support@lakeland-furniture.co.uk, they can help resolve this disappointment for you. I hope this helps. Natalie :-)

Posted 1 year ago

“The rubber feet on all chairs not fitted properly and on two chairs seat pad material, needing stretched tighter before being stapled on base.”

Helpful Report

Posted 1 year ago

Good Morning Gordon, Thank you for the feedback you have given after receiving your order. I am sorry to read that the rubber feet are not installed fully and there is a problem with the material therefore can I ask you to please email the support team along with images of this and the team will be happy to look into this for you. The email address is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 1 year ago

“Fantastic company, exactly what I ordered came the next day. Highly recommend”

Helpful Report

Posted 1 year ago

Good Morning Harry, Thank you for the 5*rating and review you have given after receiving your order. I am pleased you have found the company to be fantastic and exactly what you had ordered arrived the next day! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Good looking we'll made stools which were easy to assemble and seem very good value for money.”

Helpful Report

Posted 1 year ago

Good Morning Robert, Thank you for taking the time to leave a 5*review after receiving your order. I am pleased you have found the stools to look good and are well made too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Absolutely gorgeous better than in pictures”

Helpful Report

Posted 1 year ago

Good Morning Maxine, Thank you for the great feedback and 5*rating you have given after receiving your order. I am pleased you have found them to be absolutely gorgeous and better than in the pictures! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Seems a good product and it was easy to order. Good communication and prompt email reply answering a query. Thank you.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave feedback after receiving your order. I am pleased you found ordering to be easy, the product seems good and a prompt response when answering a query. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“We ordered four Havana Bar Stools. They arrived promptly and securely. The instuctions for assembly were quite straitforward also. All in all we are very happy with them and the service provided by Lakeland Furniture.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave feedback and a 5*rating after receiving your order of the Havana Bar Stools. I am pleased they arrived promptly and securely, they were assembled easily and your very happy with the product. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“The bar stools were value for money and just what we wanted. In the main easy to put together apart from the fact that one went together easily but the second (had different packaging) Was aproblem until my husband realised the screw hole were full of wood chippings. He is very practical so cleaned them out and then resolved the problem,. Otherwise we would have sent it back. Otherwise it would have scored 5.”

Helpful Report

Posted 1 year ago

Good Morning Suzanne, Thank you for the feedback you have given after receiving your order. I am sorry to read the problems you have had with one stool and wood chippings in one of the holes. This should not have happened and I do apologise. If you do require any help from the team then please do let the team know and they will be happy to help. You can contact them on support@lakeland-furniture.co.uk If you are then fully satisfied and would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Bought this chair for my husband. He absolutely loves it. It looks good and is very comfortable.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for the feedback and 5*rating you have given after receiving the Chair whish was for your Husband. We are so pleased he loves it and it looks good and is very comfortable too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Ordered bar stools for the second time and didn’t send the legs to the bar stools after calling and sending five emails still no response !!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

Good Morning Victoria, Thank you for taking the time to leave feedback. I am sorry to read that you have not received the legs and had no response from the team. Looking into this with the them I can see that they are looking into the missing legs and the no response to emails this morning and they will be in touch. Again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 1 year ago

“Product superb, delivery superb, staff laizion superb Not more can be had!!”

Helpful Report

Posted 1 year ago

Good Morning Alan, Thank you for the great feedback and 5*rating you have given after receiving your order. I am pleased you found the product to be superb, delivery superb and the team superb also! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

Lakeland Furniture is rated 4.6 based on 2,881 reviews