Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.59

4.6 Rating 2,577 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1580

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a pair of stools for use in my kitchen. These were delivered after a chase up so were delayed. The stools are fine and fit for purpose.”

Helpful Report

Posted 2 years ago

Good Morning David, Thank you for the feedback and rating you have given after receiving the bar stools. I am sorry to read that there was a delay in the items being delivered but I am pleased you have now found the stools are fine and fit for purpose. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“If we hadn’t received one part were drill holes not done and a missing protector on the leg it would have been higher stars as the actual chair is good quality and very comfy. When you’ve ‘finally’ put it together with no instructions.”

Lakeland Furniture 3 star review on 29th October 2023

Helpful Report

Posted 2 years ago

Good Morning Sue, Thank you for the feedback you have given after receiving the Carson Bar Stool. I am sorry to read you did find problems with this product which included a missing protector and drill holes that had not been done. I do apologise regarding this. Please do email the support team direct if you have not done so already regarding the problems so they can look into this. The email is support@lakeland-furniture.co.uk They will be happy to help. Kind regards Sam

Posted 2 years ago

“Really wonderful stools fantastic value would recommend to anyone”

Helpful Report

Posted 2 years ago

Good Morning Mervyn, Thank you for taking the time to leave a 5*review after receiving your order. I am pleased you have found the bar stools to be wonderful, fantastic value too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Quick delivery chairs were fine but the legs weren’t that good as i think they have been sent back by someone else as the had brown parcel tape around them. So when i took tape off all the sticky stuff off the tape was still on legs,The legs came in a different box than they should have that was all mangled and ripped no instructions with them few scuff on legs i wanted to send back but the wife wanted to keep them so we did apart from them few issues not bad at all. Would i buy again probably.”

Helpful Report

Posted 2 years ago

Good Morning Jame, Thank you for the feedback you have given after receiving your order. I do apologise that you have found the legs to have scuffs on them. Can I ask if you have not done so already to please email the support team direct along with your delivery post code and images of the marks and a member of the team will be happy to help your further with this. The email is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 2 years ago

“Beautiful bar stools. The quality is superb. Totally exceeded my expectation. Arrived quickly and would highly recommend. Thank you Lakeland.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found the bar stools to be beautiful, superb quality and they totally exceeded your expectations. Please do feel free to recommend us to friends and family in the future and if you would like to post a picture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Nice colour grey and comfy to sit on”

Helpful Report

Posted 2 years ago

Good Afternoon Lorraine, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found them to be nice colour and are comfortable to sit on. Please feel free to recommend us to friends and family in the future and if you would like to post a picture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Bar stool/chair just the job!Issue with courier (not Lakeland's fault) sent an email to the customer service desk, received a reply first thing the next day - replacement sent. Excellent customer care.”

Helpful Report

Posted 2 years ago

Good Morning Graham, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you received excellent customer service and the bar stool is just the job for you. Please feel free to recommend us to friends and family in the future and if you would like to post a picture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Prompt delivery. Easy to assemble the swivel bar stools. Extremely comfortable. An asset to our kitchen.”

Helpful Report

Posted 2 years ago

Good Morning Gillian, Thank you for the feedback and rating you have given after receiving your order. I am pleased it was a prompt delivery, they were easy to assemble and you have found them to be extremely comfortable! Please feel free to recommend us to friends and family in the future, and if you would like to post a picture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“I’m really pleased with my kitchen bar stools they look really gorgeous the exact colour I wanted, and very comfortable. One of the bottom foot rests was missing on one of the chairs. I phoned Lakeland and they sent it on next day delivery. Brilliant customer service.”

Lakeland Furniture 5 star review on 3rd October 2023

Helpful Report

Posted 2 years ago

Good Morning Sarah, Thank you for taking the time to leave a 5* review after receiving the Maxwell bar stools. I am pleased you are happy with the service you have received and you are now fully satisfied with the stools. They do look perfect! For sharing the fantastic image here with us I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Parasol was delivered promptly and is of reasonable quality. Price was very good.”

Helpful Report

Posted 2 years ago

Good Morning Kevin, Thank you for taking the time to leave feedback after receiving the parasol. I am pleased it was delivered promptly, was reasonable quality and the price was good too! Please feel free to recommend us to friends and family in the future, and if you would like to post a picture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Excellent customer service. 2 items in the order were swiftly replaced after arriving damaged. Brilliant communication and very fast delivery. Chairs are exactly what I wanted.”

Helpful Report

Posted 2 years ago

Good Morning Melissa, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased to read that customer service helped rectify a problem with the order swiftly and you are now fully satisfied with the product and the chairs are exactly what you had wanted. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“The chair is lovely, but it did come with a dint in the cushion which remains there a week later. I emailed straightaway and I'm still waiting for a response. A shame as delivery was good and other than that, it's a good chair”

Helpful Report

Posted 2 years ago

Good Morning Donna, I am sorry to read of the disappointment you have had after receiving your order but finding a dint on the seat. Can I ask you to please email the support team direct at support@lakeland-furniture.co.uk along with your delivery post code and the team will look into this for you. They do usually have a fast turn around with emails so I have checked with the team and they have informed me they can't locate any emails of what they can see. If you email today you will get a reply and we can sort this for you. Kind regards Sam

Posted 2 years ago

“Very quick delivery of quality bar stools”

Helpful Report

Posted 2 years ago

Good Morning Derek, Thank you for the feedback and ratings you have given after receiving your bar stools. I am pleased you have found them to be quality bar stools. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“good on first purchase.arrived next day.2nd purchase was supposed to be next day delivery arrived today 15.25pm.contacted lakeland furniture by email no response at all. very poor communication”

Helpful Report

Posted 2 years ago

Good Morning John, Thank you for the feedback you have given after receiving your order. I am sorry that the second box was not delivered on a next day service. If you would like to email the team at support@lakeland-furniture.co.uk along with your delivery post code they will look into this for you. I hope this information helps. Kind regards Sam

Posted 2 years ago

“Chair very comfy but had to file.down plastic bushes under seat were seat bolts connect to chair as bolts just did not reach far enough to connect to thread . Now sorted.”

Helpful Report

Posted 2 years ago

Good Morning Ron, Thank you for the feedback you have given after receiving your chair. I am pleased you have found the chair to be comfortable for you. If you do have any problems then please do let the team know at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 2 years ago

“I had a problem with the first chair that I ordered (wrong size) so I called and they quickly arranged to send a replacement, it arrived the next day but it was the wrong item. I contacted them again via email and they arranged for another one to be sent the next day. I can't fault their customer service, fast and efficient.”

Helpful Report

Posted 2 years ago

Good Afternoon Becky, Thank you for taking the time to leave feedback after receiving your order. I sincerely apologise that you received the wrong size then the wrong item But I am pleased the support team rectified this quickly and you are happy with the product. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Lovely barstool would recommend”

Helpful Report

Posted 2 years ago

Good Morning Sandra, Thank you for taking the time to leave feedback and 5*rating after receiving your order. I am pleased you have found them to be lovely stools and you would recommend us. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“Excellent I new I was buying seconds but was very happy with the product”

Helpful Report

Posted 2 years ago

Good Morning Stephen, Thank you for taking the time to leave a review and a 5*rating after receiving your order. I am pleased you are very happy with the product. If you do require anything further then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 2 years ago

“Not put the stools together yet but first impressions are very good.”

Helpful Report

Posted 2 years ago

Good Morning Alan, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased that the first impressions of them are good. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 2 years ago

“This looks much better than a regular office chair. I have it in my kitchen and it’s very comfortable. I also got it when it was on offer at half price worth every penny.”

Lakeland Furniture 5 star review on 5th September 2023

Helpful Report

Posted 2 years ago

Good Morning, Thank you for the great feedback and 5*rating you have given after receiving your order. I am pleased you have found the chair to look better than a regular office chair and it is comfortable for you also. Thank you also for sharing the images here with us. For doing so, I shall be forwarding you a £10 gift voucher for you to use on your next order. Kind regards Sam

Posted 2 years ago

Lakeland Furniture is rated 4.6 based on 2,577 reviews