Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,881 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1596

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 stools perfect, 1 stool substandard Emailed Lakeland day after delivery and attached photos of substandard item , as yet not reply”

Lakeland Furniture 3 star review on 3rd June 2024

Helpful Report

Posted 1 year ago

Good Morning James, I am sorry to read that one stool was substandard on delivery. Looking into this just now the support team have informed me that they have been in touch and a replacement has now been sent out. I hope this information helps but if you do require anything further then please do not hesitate to contact the team and they will be happy to help. Kind regards Sam

Posted 1 year ago

“Swift delivery, easy to construct, exactly want we wanted”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased it arrived swiftly, easy to assemble and are exactly what you wanted! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I want to return because it doesn't fit my garden table could you arrange it to be collected ASAP please”

Helpful Report

Posted 1 year ago

Good Morning Laura, Thank you for the feedback. Looking into this with the support team they did reply to your email on the 16th May at 8.55am with all the return details. If you are still having trouble can you please get in touch with them at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 1 year ago

“I bought a velvet swivel desk chair for my hobby room. The chair arrived quickly and well packaged. Very easy to assemble, looks great. Delighted with my purchase. Thank you Lakeland Furniture!”

Helpful Report

Posted 1 year ago

Good Morning Joanne, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased the chair arrived quickly, was easy to assemble and you are delighted with the product! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Have just received my bar stools and the quality is excellent, delivery great and customer services is top notch.”

Helpful Report

Posted 1 year ago

Good Morning Hendrik, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you have found the bar stools to be excellent quality, delivery great and the customer service to be top notch. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Still waiting for the item, tracking info is useless so not impressed with service so far. Can’t comment on item purchased as I haven’t received it!”

Helpful Report

Posted 1 year ago

Good Morning, I am very sorry to see this. Looking into this I can see your order is out for delivery today between 1pm and 2pm. I hope this helps, Kind Regards, Shannon

Posted 1 year ago

“order with a promise that my garden umbrellas would be with me in 4-5 days. no sign of them, no tracking available and no idea if or when they will be delivered”

Helpful Report

Posted 1 year ago

Good Morning Clare, I'm very sorry to see your item is taking longer than usual. Looking into this I can see the items are currently on their way to you. You can track this using tracking number PBXA4479689001 on the parcel force website. I hope this helps, Shannon

Posted 1 year ago

“Chair quickly delivered and good quality for price”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a 5*review and feedback after receiving your order. I am pleased the chairs arrived quickly and you have found them to be good quality for the price! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Arrived in a box that had clearly been used before - complete with torn off address label - and no instructions on how to put together included. Fortunately, I'd bought similar stools for the kitchen and to be honest, it wasn't rocket science anyway, taking only a few minutes to put together. It is 'small' but as someone short of leg at only 5'3", it's a good 'fit' for me in a bedroom office still being refurbed. All in all, happy with the purchase and the price HAD gone down a bit by the time I ordered, maybe as this was a 'return' (?)”

Helpful Report

Posted 1 year ago

Good morning Diane, Thank you for taking the time to leave feedback after receiving your order. I am sorry to read you received no assembly instructions and I also apologise for the box your order arrived in but please be rest assured that the chair is not a returns. If you would still like some assembly instructions for the future then please do email the support team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 1 year ago

“Ordered two bar stool, arrived quickly but they have lots of faults/damage emailed them twice but no response.”

Helpful Report

Posted 1 year ago

Good Morning Jane, I am sorry to read that the bar stools that have arrived are faulty and I do apologise regarding this. I have spoken with the support team just now and they have informed me they are unable to locate your email and have asked if you could possibly email them direct at support@lakeland-furniture.co.uk along with the images and they will look into this for you today. Once again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 1 year ago

“Delivery was very prompt but The bar stool I bought isn't at all comfortable which is very disappointing.”

Helpful Report

Posted 1 year ago

Good Morning Susan, Thank you for the feedback you have given after receiving your order. I am sorry to read the bar stool that arrived is not comfortable for you and I do apologise regarding this. Please do not hesitate to contact the support team if you would like to speak to someone regarding this and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk I hope this helps. Kind regards Sam

Posted 1 year ago

“I can't write a review on the product, as it is a surprise present for my friend. They look amazing, and I love the colour, but they are still wrapped up for him to open in June. I must say the delivery service was excellent! I can't believe how quick it was and I hope he likes the bar stools as much as I do. Many thanks to all concerned”

Helpful Report

Posted 1 year ago

Good Morning Pamela, Thank you for taking the time to leave feedback and a 5*rating after receiving the order of the bar stools for your friend. I am pleased you received excellent service and we hope also that he likes them as much as you do. If there are any problems then please do let the support team know. The email address is support@lakeland-furniture.co.uk Kind regards Sam

Posted 1 year ago

“Bought 2 high stools for our kitchen table. We are really pleased with them. Good quality, colour was the same as the picture. Only negative was there were no assembling instructions but quite easy to build.”

Helpful Report

Posted 1 year ago

Good Morning Karen, Thank you for the feedback you have given after receiving your order. I am sorry the assembly instructions were not included but if you still require them for future reference then please do email support@lakeland-furniture.co.uk along with your delivery post code and the team will get these forwarded to you. I am however pleased that you are happy with the stools and found them to be good quality and the colour to be the same as the images on the website. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Nice products at a reasonable price”

Helpful Report

Posted 1 year ago

Good Morning Andrew, Thank you for the 5*feedback and review after receiving your order. I am pleased you have found them to be nice products at a reasonable price. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Initially we were sent the wrong bar stools. I contacted them and a lovely lady called Helen sorted out the return of the stools we had received in error and for the stools we had ordered to be sent out next day. The stools promptly arrived next day and they are gorgeous. Really good quality and very easy to put together. Will definitely use them again.”

Helpful Report

Posted 1 year ago

Good Morning Tracy, Thank you again for taking the time to leave a 5*rating after receiving your order. I do apologise that initially you received the wrong stools but I am pleased Helen rectified this for you swiftly for you and you are very happy with the stools finding them to be gorgeous! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Initially we were sent the wrong bar stools. I contacted the Support Team and a lovely lady called Helen sorted out a collection of the wrong stools and arranged delivery of the correct ones which landed the next day. The stools are gorgeous and really easy to put together, even without instructions. I have read a lot of bad reviews but I have to say I have nothing but praise especially for the quality of the product.”

Helpful Report

Posted 1 year ago

Good Morning Tracy, Thank you for taking the time to leave a 5*rating after receiving your order. I do apologise that initially you received the wrong stools but I am pleased Helen rectified this for you swiftly for you and you are very happy with the stools finding them to be gorgeous! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Thanks for a great service. I needed a more comfortable chair to work on at home. Found this chair on Lakeland's and so far so very good.”

Helpful Report

Posted 1 year ago

Good Morning Daren, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you received great service and the chair is so far so good! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Fast efficient can't fault em”

Helpful Report

Posted 1 year ago

Good Morning Dean, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you found that ordering was fast and efficient! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Lakeland are one of the few companies to stock individual barstools as most are in sets of 2l! I wanted 3 and the whole ordering and delivery process was first class”

Helpful Report

Posted 1 year ago

Good Morning Jane, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased to read that ordering the 3 bar stools was very helpful for you and you have found the whole process of ordering to be first class! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“very good and arrived quickly helpful staff”

Helpful Report

Posted 1 year ago

Good Morning Linda, Thank you for taking the time to leave a 5*rating after receiving your order. I am pleased the delivery was prompt, you found the product to be very good and the staff are helpful! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

Lakeland Furniture is rated 4.6 based on 2,881 reviews