Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.60

4.6 Rating 2,613 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

Write Your review

Tell us how Lakeland Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lakeland Furniture 5 star review on 29th April 2025

1580

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great purchase experience, bar stools delivered very swiftly. Great quality padded seats and covering. However the chrome is not a great quality with a hazy shine, typical for Chinese goods.”

Helpful Report

Posted 6 months ago

Good Afternoon James, Thank you for your feedback! We're delighted to hear you had a great purchase experience and are pleased with the quality of the padded seats and covering on your bar stools. We appreciate your comments regarding the chrome finish and will pass this feedback on to our suppliers as we continuously strive to improve our products. If there's anything else we can assist you with, feel free to get in touch. Thank you for choosing us! Kind regards Sam

Posted 6 months ago

“Chair delivery & assembly all good. Disappointed with colour but all sorted by excellent customer support team thankyou”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for your feedback! We're glad to hear the delivery and assembly went smoothly and that our customer support team was able to resolve the issue with the colour to your satisfaction. Your understanding and kind words mean a lot to us, and we truly appreciate your support. If you need anything else, don’t hesitate to reach out! Best regards, Sam Lakeland Furniture Team

Posted 6 months ago

“Great quality, perfect communication, Absolutely recommended 👌👌👌👌”

Helpful Report

Posted 7 months ago

Good Morning Ewa, Thank you for leaving a wonderful 5-star review and sharing those lovely images with us—they look absolutely perfect in your home! I’m so glad to hear you’re happy with the great quality and the seamless communication you received. Enjoy your beautiful new bar stools! Kind regards Sam Lakeland Furniture Team

Posted 7 months ago

“I had a good experience shopping with Lakeland Furniture. One of our Bar Stools was broken, we looked online for replacement stool but could not find one the same. Discovered that Lakeland sell Bar Stool parts. I ordered replacement parts, they arrived promptly and all I had to do was assemble the parts and fit my existing chair to the new base.”

Helpful Report

Posted 8 months ago

Good Morning Colin, Thank you so much for sharing your experience! We're thrilled to hear that you found the replacement parts you needed and that they arrived promptly. Our goal is to make it as easy as possible for our customers to repair and extend the life of their furniture, so it’s great to know the assembly process worked well for you. If you need any further assistance in the future, don’t hesitate to reach out. We’re always happy to help! Kind regards Sam

Posted 8 months ago

“Excellent service and quality, I struggled building up some chairs but they were great in customer service. Helping all the way, with a quick response, and photos to show exactly how to resolve the issue.”

Helpful Report

Posted 8 months ago

Good Morning Darren, Thank you for your wonderful feedback! We're so pleased to hear that our customer service team could assist you with building your chairs and that the photos and quick responses helped resolve the issue. It’s great to know you’re happy with the service and quality. Enjoy your new chairs, and feel free to reach out if you need any more help! Kind regards Sam

Posted 8 months ago

“wanted a replacement bar stool gas piston. Pricign acceptable and very quick delivery. fitted in a couple of minutes - all good”

Helpful Report

Posted 8 months ago

Good Morning Ian, Thank you for the great review! We're glad to hear the gas piston was just what you needed and that installation was a breeze. Quick delivery and quality parts are what we aim for—happy to know you're satisfied. Let us know if we can help with anything else! Kind regards Sam

Posted 8 months ago

“Dark green, almost black colour, not like in the photo. But otherwise very comfortable.”

Helpful Report

Posted 9 months ago

Good Morning Eveli, Thank you for your feedback. We're glad to hear you find the furniture comfortable! We’re sorry to hear the colour didn’t meet your expectations. We do take all the images ourselves in the photo room but If you have any concerns or would like to discuss this further, please don’t hesitate to reach out to our support team at support@lakeland-furniture.co.uk they’ll be happy to assist. Best regards, Sam

Posted 9 months ago

“My very expensive island stools were breaking. Weld of the foot rest to the stand breaking off. I replaced all the bases with matte black & circular foot rest. Far more strength in that design. They arrived very quickly & my daughter & I had all 6 stool bases replaced & looking more modern in about 30 minutes. All 6 base replacements weren't the price of 1 stool. Excellent!”

Helpful Report

Posted 9 months ago

Good Morning Janet, Thank you for sharing your experience! We're glad to hear the matte black bases with the circular footrest were a great solution and gave your stools a stronger, more modern look. It’s awesome that the replacements were quick and affordable, especially compared to the cost of a new stool. If you ever need more assistance, we're here to help! Enjoy your refreshed stools! Kind regards Sam

Posted 9 months ago

“Order placed, goods delivered next day - end of good experience. On arrival packaging was poor, damaged and wet. Inspecting the goods it was clear these were not fit for sale as new and surprised they would waste their own time with this dispatch and the customers time. Goods received had mold on packaging, rust on chairs (not allowing me to post images for some reason). Now having to wait for a full refund and they want to know my experience so there it is. Update 17/10/2024 - Customer service downgraded to poor. Despite Lakeland Furniture writing a FULL refund will be processed i'm now being told that won't include the delivery charge as we 'received the service paid for'. Last time I checked if I ordered 3 stools last week, they got delivered in poor condiiton and had to be returned I have not actually received the service I paid for as I still don't have the stools thanks to the poor quality control. Thankfully I paid with credit card so any issues with the full refund will be handled under section 75. Thinking about purchasing from this company - find another one and move on. Honestly. not worth the hassle. Disappointed”

Helpful Report

Posted 9 months ago

Good Morning Andrew, Thank you for your review, and we sincerely apologize for the disappointing experience you’ve had. It’s certainly not the standard we aim for, and we are sorry that the product arrived in such poor condition. We appreciate you bringing this to our attention and understand your frustration. We can confirm that your refund will be issued, and we’re glad our customer service team was able to assist you. We strive to improve, and your feedback is valuable in helping us do better. If you have any further questions or concerns, please don't hesitate to reach out. Kind regards, Sam

Posted 9 months ago

“Unfortunately, the outdoor set I ordered had to be returned, but the delivery and customer service of Lakeland Furniture was top notch.”

Helpful Report

Posted 9 months ago

Good Morning Lara, Thank you for your feedback! We're sorry to hear that the outdoor set didn’t meet your expectations, but we're thrilled that our delivery and customer service stood out. If there’s anything we can do to help, please don’t hesitate to reach out! Kind regards Sam

Posted 9 months ago

“Stools arrived well packaged and in lovely condition. Really pleased with them. The seats are smaller than we thought but they are neat and fit well under the breakfast top. They were also reasonably priced.”

Helpful Report

Posted 9 months ago

Good Morning Theresa, Thank you so much for your kind review! We're delighted to hear that you're pleased with your new stools and that they fit well under your breakfast top. It's great to know they arrived in excellent condition and at a price you're happy with. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 9 months ago

“Great stool ideal for the dressing table in our bedroom. Good quality and speedy delivery”

Helpful Report

Posted 10 months ago

Good Morning Linda, Thank you so much for your kind review! We're delighted to hear that the stool is a perfect fit for your dressing table and that you’re happy with the quality and speedy delivery. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 9 months ago

“Very happy with the stools purchased, however disappointed with the confusion over delivery, and lack of response to both telephone call and e mail query.”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for your feedback, and we're delighted to hear you're happy with the stools! We’re sorry for the confusion over the delivery and any inconvenience caused. I can see that our support team did email you and were awaiting your response. If there’s anything more we can assist you with, please feel free to reach out—we’re here to help! Kind regards, Sam

Posted 10 months ago

“Excellent quality bar stools , after service customer service was brilliant”

Helpful Report

Posted 10 months ago

Good Morning Christine, Thank you for your wonderful feedback! We're thrilled to hear you’re happy with the quality of the bar stools and that our customer service team provided great after-sales support. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new bar stools! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 10 months ago

“Very happy with our second order of two barstools... prompt delivery once back in stock. Love them.”

Helpful Report

Posted 10 months ago

Good Afternoon Chris, Thank you for your feedback! We're thrilled to hear you're very happy with your second order of barstools and that the delivery was prompt once they were back in stock. It’s wonderful to know you love them! If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new barstools! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 10 months ago

“Very nice looking and functional chair for home office which is part of the main living area. Fits in nicely and doesn't look too "officey". Chrome compliments upholstery very well.”

Helpful Report

Posted 10 months ago

Good Morning Janette, Thank you for your lovely review! We're so glad to hear that the chair fits in perfectly with your living area and that the design strikes the right balance between functionality and style. The chrome and upholstery combo really does make a difference! If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we’d love to see a photo of your new furniture! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 10 months ago

“Dreadful! Box it came in open and damaged, no instructions, impossible to remove a cap on the chair despite using pliers etc and a rip in the fabric on the side of the chair, delayed customer service, now being returned, was told to ensure packacking etc was suitable for return”

Helpful Report

Posted 10 months ago

Good Afternoon Natalie, Thank you for your feedback, and I sincerely apologize for the issues you’ve encountered with your order. We understand how frustrating it must have been, especially with the damaged packaging, missing instructions, and the problem with the chair fabric. Unfortunately, our support team doesn’t work on weekends and I apologise for any delay this may have caused. A collection has been organised for the return but If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind regards, Sam

Posted 10 months ago

“The bar stools arrived next day after we ordered them. Very easy to put the stools together One of the arm sleeves was punctured , this was reported to Lakeland and a replacement was sent out to us the next day”

Helpful Report

Posted 10 months ago

Good Morning Nick, Thank you for taking the time to leave a review! We’re glad to hear the bar stools arrived quickly and were easy to assemble. I’m sorry to hear about the punctured arm sleeve, but I’m pleased we were able to send out a replacement promptly. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we'd love to see a photo of your new furniture! If you share one on our Facebook page at https://www.facebook.com/lakelandfurn/, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 10 months ago

“Thank you…”

Helpful Report

Posted 10 months ago

Good Morning Karen, Thank you for taking the time to leave a positive review after receiving your order. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we'd love to see a photo of your new furniture! If you share one on our Facebook page at https://www.facebook.com/lakelandfurn/, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 10 months ago

“Item ordered on 9th September with 3-4 day delivery. It is now the 16th September and I've heard nothing. DPD is showing there's an "unexpected error". I've contacted Lakeland Furniture by both their website contact form and email and received no response. Money has been taken for the item. EDIT --> Lakeland Furniture has since responded and rectified this, due to a courier issue. Review has been amended to reflect this.”

Helpful Report

Posted 10 months ago

Good Afternoon David, I’m very sorry to hear about the delay and the issues you’ve experienced with communication. I understand how frustrating this must be. We are resending the product today, and you should receive it within the next few days. We’ll also be looking into the unexpected error with DPD to prevent similar issues in the future. Thank you for your patience, and we sincerely apologize for the inconvenience. If you have any further questions or need additional assistance, please feel free to reach out. Kind regards Sam

Posted 10 months ago

Lakeland Furniture is rated 4.6 based on 2,613 reviews