Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.59

4.6 Rating 2,576 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1580

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stools which I've orgered are super nice! Perfect fit for my kitchen! It took me a while to find them but I am very happy that I have decided to go for them”

Lakeland Furniture 5 star review on 24th February 2020

Helpful Report

Posted 5 years ago

Good Afternoon to you Justyna, Thankyou for the amazing feedback and rating you have given after receiving your new bar stools. I am pleased you have found them to fit in your kitchen perfectly. Thank you also for sharing the great image with us of them in situ and for doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Just as expected”

Helpful Report

Posted 5 months ago

Thank you for your 5-star review! We're so pleased to hear that everything was just as you expected — that's exactly what we aim for. If you need anything else, we're always happy to help. Warm regards, Natalie Customer Support Lakeland Furniture

Posted 5 months ago

“I ordered 2 stools and when they arrived I realised they were not suitable. I emailed Lisa (custo er services i believe) and she immediately arranged collection and delivery of two new stools within 24 hours. Absolutely brilliant service. Can't thank you enough. 10/10. Thank you so much.”

Helpful Report

Posted 5 months ago

Thank you so much for your wonderful feedback! We're thrilled to hear that Lisa was able to help quickly and efficiently — delivering the service we always strive for. It's great to know you're happy with the outcome, and we truly appreciate your kind words and 10/10 rating! All the best, Natalie Customer Support Lakeland Furniture

Posted 5 months ago

“Lovely bar stools and nice quality Im delighted with them”

Helpful Report

Posted 5 months ago

Thank you for your lovely review! We're so pleased to hear that you're delighted with your new bar stools and happy with the quality. Enjoy your stylish new addition, and if you ever need anything else, we're here to help! Best wishes, Natalie Customer Support Lakeland Furniture

Posted 5 months ago

“Very efficient service online chat was very helpful and stress free, thank you”

Helpful Report

Posted 5 months ago

Thank you so much for your kind words and fantastic 5-star review! We're delighted to hear that you found our online chat service helpful and stress-free — that's exactly the experience we aim to provide. If there's anything else you need, we're always here to help. Warm regards, Natalie Customer Support Lakeland Furniture

Posted 5 months ago

“I ordered the Oblek office chair and it arrived very quickly. Sadly the seat was slightly damaged, but Helen at customer services couldn’t have been more helpful and a replacement was sent was sent. This too arrived quickly. The chair is exactly what I was looking for, true to measurements and it fits really well in a small space. I’m thrilled to bits with it and won’t hesitate to recommend Lakeland Furniture in the future.”

Helpful Report

Posted 5 months ago

Thank you so much for your thoughtful review! We're sorry to hear your chair arrived with slight damage, but it's wonderful to know Helen was able to assist you quickly and efficiently. We're so pleased the replacement arrived promptly and that the Oblek chair is just what you were looking for! It’s fantastic to hear it fits perfectly in your space – and your kind words and recommendation truly mean a lot to us. Warmest regards, Natalie – Customer Support Lakeland Furniture

Posted 5 months ago

“arrived very promptly”

Helpful Report

Posted 5 months ago

Thank you for your review! We're delighted to hear your order arrived promptly – just how it should be. If there's anything else we can help with, don't hesitate to get in touch. Warm regards, Natalie – Customer Support Lakeland Furniture

Posted 5 months ago

“Our dark green and chrome stools arrived and we couldn’t be happier, they were easy to assemble. The price was very competitive the delivery was quick. Tricky as it is buying colours online, as you’re never quite sure if it’s the right shade, these were spot on.they match our new dark green kitchen perfect.”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic review! We’re so pleased to hear that you’re happy with your dark green and chrome stools – and that they were the perfect match for your new kitchen! It’s always a bit of a leap when choosing colours online, so we're thrilled they were just right. Great to know the assembly was easy and that delivery was quick too. Thanks again for choosing Lakeland Furniture! Warm regards, Natalie – Customer Support Lakeland Furniture

Posted 6 months ago

“The stool I ordered for my dressing table is great and the quality is brilliant although it is a little high and the measurements show different on the website. Overall great product”

Helpful Report

Posted 6 months ago

Thank you so much for your lovely review! We're really pleased to hear you’re happy with the stool and that you're impressed with the quality. We’re sorry to hear the height was a little different than expected. If you’d like to email us at support@lakeland-furniture.co.uk with the measurements you’ve taken, we’d be more than happy to look into this further for you. Thanks again for your feedback – it’s always appreciated! Best wishes, Natalie – Customer Support Lakeland Furniture

Posted 6 months ago

“value for money. love them. look good in the kitchen”

Helpful Report

Posted 6 months ago

Thank you so much for your 5-star review! We're delighted to hear you're happy with your purchase and that the furniture looks great in your kitchen. It's fantastic to know you feel it offers great value for money too. If there's anything else we can help with, please don't hesitate to get in touch. Best wishes, Natalie – Customer Support Lakeland Furniture

Posted 6 months ago

“Didn't have the item in stock in spite of what the website said.”

Helpful Report

Posted 6 months ago

I'm really sorry to hear about your experience and the inconvenience caused. We do our best to keep our website up to date and regularly check stock levels, but unfortunately, on this occasion, we missed the mark. Please accept our sincere apologies — we understand how frustrating this must have been, and we’re taking steps to ensure it doesn’t happen again. If there’s anything we can do to help or if you’d like to discuss this further, feel free to get in touch — we’d love the chance to put things right. Kind regards, Natalie – Customer Support Lakeland Furniture

Posted 6 months ago

“Lovely product, speedy delivery and superb customer service. Sadly had to return item as didn't fit, but pick up was arranged and I was refunded promptly. Would use again.”

Helpful Report

Posted 6 months ago

Good Morning, Thank you so much for your kind words! We're delighted to hear that you were pleased with the product, delivery, and our customer service. We're sorry it didn't work out this time, but we're glad the return process was smooth for you. We truly appreciate your support and would love to welcome you back anytime! Natalie :-)

Posted 6 months ago

“Friendly and fast service”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for your lovely feedback! We're so pleased to hear you found our service friendly and fast. It's always our goal to make every experience a positive one, and we hope to serve you again soon! Natalie :-)

Posted 6 months ago

“I was well pleased with my order and it arrived very quickley”

Helpful Report

Posted 6 months ago

Good Morning, Thank you so much for your kind review! We're thrilled to hear you were pleased with your order and that it arrived quickly. We really appreciate your support and look forward to serving you again in the future! Natalie :-)

Posted 6 months ago

“Good service. Quality product.”

Helpful Report

Posted 6 months ago

Thank you for your great review! We're glad to hear you were pleased with our service and the quality of our product. We appreciate your support and hope to serve you again soon! Best wishes Natalie Lakeland Furniture

Posted 6 months ago

“Excellent products and service.”

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Posted 6 months ago

Thank you so much for your 5-star review! We're thrilled to hear you’re happy with our products and service. Your support means a lot to us, and we look forward to serving you again soon! Best wishes Natalie Lakeland Furniture

Posted 6 months ago

“Really nice chair”

Helpful Report

Posted 6 months ago

Good Morning, Thank you so much for your kind review! We're delighted to hear you're happy with your chair – it's great to know it's made a positive impression. If you need anything else or have any questions down the line, feel free to reach out. We're always here to help. Natalie :-)

Posted 6 months ago

“Really pleased with my bar stool , delivered quickly and well packaged”

Helpful Report

Posted 7 months ago

Good Morning, Thank you so much for your kind words! We’re delighted to hear that the bar stool arrived quickly and in perfect condition, and even happier that you’re pleased with it. If you ever need another seat—or anything else to complete your space—just let us know. Enjoy your new bar stool, and thanks again for choosing us! Natalie

Posted 7 months ago

“Furniture fine. Did not like the tax being added on the end. The extra £30. The legs to the dining chair seats were packed separately and stated on the box; Bar stool legs. I was getting a little worried but the correct legs were packed”

Helpful Report

Posted 7 months ago

Thank you for your review and your feedback. We’re really pleased to hear you’re happy with the furniture, but I’d like to sincerely apologise for the confusion around the pricing. To clarify, the basket initially shows the price without VAT, but the final total — which includes VAT — is always the same as the price the item is advertised for on the product page. We're sorry if this wasn’t clear during checkout. Also, thank you for your patience regarding the packaging label on the chair legs — we’re glad to hear the correct ones were included in the end. If there’s anything else we can help with, please don’t hesitate to get in touch. Best regards, Natalie Customer Support Lakeland Furniture

Posted 6 months ago

“Lovely chair, great price and fast delivery.”

Helpful Report

Posted 7 months ago

Good Afternoon, Thank you so much for your lovely review! We're so pleased to hear you’re happy with the chair, the price, and the speedy delivery. It looks fantastic in your space—thank you for sharing the photo! We hope it brings comfort and style to your office for a long time to come. Natalie

Posted 7 months ago

“Great, stylish chairs, good value and fast easy ordering and delivery.”

Helpful Report

Posted 7 months ago

Thank you for the fantastic review! We're so pleased you love the style and value of the chairs, and that the ordering and delivery process was smooth and speedy. We really appreciate your support! Best wishes, The Lakeland Furniture Team

Posted 7 months ago

Lakeland Furniture is rated 4.6 based on 2,576 reviews