Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.60

4.6 Rating 2,621 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,621 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1580

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stools which I've orgered are super nice! Perfect fit for my kitchen! It took me a while to find them but I am very happy that I have decided to go for them”

Lakeland Furniture 5 star review on 24th February 2020

Helpful Report

Posted 5 years ago

Good Afternoon to you Justyna, Thankyou for the amazing feedback and rating you have given after receiving your new bar stools. I am pleased you have found them to fit in your kitchen perfectly. Thank you also for sharing the great image with us of them in situ and for doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“I ordered 2 stools and when they arrived I realised they were not suitable. I emailed Lisa (custo er services i believe) and she immediately arranged collection and delivery of two new stools within 24 hours. Absolutely brilliant service. Can't thank you enough. 10/10. Thank you so much.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful feedback! We're thrilled to hear that Lisa was able to help quickly and efficiently — delivering the service we always strive for. It's great to know you're happy with the outcome, and we truly appreciate your kind words and 10/10 rating! All the best, Natalie Customer Support Lakeland Furniture

Posted 1 month ago

“Lovely bar stools and nice quality Im delighted with them”

Helpful Report

Posted 1 month ago

Thank you for your lovely review! We're so pleased to hear that you're delighted with your new bar stools and happy with the quality. Enjoy your stylish new addition, and if you ever need anything else, we're here to help! Best wishes, Natalie Customer Support Lakeland Furniture

Posted 1 month ago

“Very efficient service online chat was very helpful and stress free, thank you”

Helpful Report

Posted 1 month ago

Thank you so much for your kind words and fantastic 5-star review! We're delighted to hear that you found our online chat service helpful and stress-free — that's exactly the experience we aim to provide. If there's anything else you need, we're always here to help. Warm regards, Natalie Customer Support Lakeland Furniture

Posted 1 month ago

“I ordered the Oblek office chair and it arrived very quickly. Sadly the seat was slightly damaged, but Helen at customer services couldn’t have been more helpful and a replacement was sent was sent. This too arrived quickly. The chair is exactly what I was looking for, true to measurements and it fits really well in a small space. I’m thrilled to bits with it and won’t hesitate to recommend Lakeland Furniture in the future.”

Helpful Report

Posted 1 month ago

Thank you so much for your thoughtful review! We're sorry to hear your chair arrived with slight damage, but it's wonderful to know Helen was able to assist you quickly and efficiently. We're so pleased the replacement arrived promptly and that the Oblek chair is just what you were looking for! It’s fantastic to hear it fits perfectly in your space – and your kind words and recommendation truly mean a lot to us. Warmest regards, Natalie – Customer Support Lakeland Furniture

Posted 1 month ago

“Our dark green and chrome stools arrived and we couldn’t be happier, they were easy to assemble. The price was very competitive the delivery was quick. Tricky as it is buying colours online, as you’re never quite sure if it’s the right shade, these were spot on.they match our new dark green kitchen perfect.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We’re so pleased to hear that you’re happy with your dark green and chrome stools – and that they were the perfect match for your new kitchen! It’s always a bit of a leap when choosing colours online, so we're thrilled they were just right. Great to know the assembly was easy and that delivery was quick too. Thanks again for choosing Lakeland Furniture! Warm regards, Natalie – Customer Support Lakeland Furniture

Posted 1 month ago

“The stool I ordered for my dressing table is great and the quality is brilliant although it is a little high and the measurements show different on the website. Overall great product”

Helpful Report

Posted 1 month ago

Thank you so much for your lovely review! We're really pleased to hear you’re happy with the stool and that you're impressed with the quality. We’re sorry to hear the height was a little different than expected. If you’d like to email us at support@lakeland-furniture.co.uk with the measurements you’ve taken, we’d be more than happy to look into this further for you. Thanks again for your feedback – it’s always appreciated! Best wishes, Natalie – Customer Support Lakeland Furniture

Posted 1 month ago

“Didn't have the item in stock in spite of what the website said.”

Helpful Report

Posted 1 month ago

I'm really sorry to hear about your experience and the inconvenience caused. We do our best to keep our website up to date and regularly check stock levels, but unfortunately, on this occasion, we missed the mark. Please accept our sincere apologies — we understand how frustrating this must have been, and we’re taking steps to ensure it doesn’t happen again. If there’s anything we can do to help or if you’d like to discuss this further, feel free to get in touch — we’d love the chance to put things right. Kind regards, Natalie – Customer Support Lakeland Furniture

Posted 1 month ago

“Furniture fine. Did not like the tax being added on the end. The extra £30. The legs to the dining chair seats were packed separately and stated on the box; Bar stool legs. I was getting a little worried but the correct legs were packed”

Helpful Report

Posted 2 months ago

Thank you for your review and your feedback. We’re really pleased to hear you’re happy with the furniture, but I’d like to sincerely apologise for the confusion around the pricing. To clarify, the basket initially shows the price without VAT, but the final total — which includes VAT — is always the same as the price the item is advertised for on the product page. We're sorry if this wasn’t clear during checkout. Also, thank you for your patience regarding the packaging label on the chair legs — we’re glad to hear the correct ones were included in the end. If there’s anything else we can help with, please don’t hesitate to get in touch. Best regards, Natalie Customer Support Lakeland Furniture

Posted 2 months ago

“Lovely chair, great price and fast delivery.”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you so much for your lovely review! We're so pleased to hear you’re happy with the chair, the price, and the speedy delivery. It looks fantastic in your space—thank you for sharing the photo! We hope it brings comfort and style to your office for a long time to come. Natalie

Posted 2 months ago

“Beautiful chair, however I did not realise it didn't have wheels. But that was my fault.”

Helpful Report

Posted 3 months ago

Thank you so much for your kind review – we’re really glad to hear you love the chair! We totally understand how easy it is to miss the smaller details when shopping online. If you’d like, we’d be happy to look into the possibility of exchanging the base unit for one with wheels. Just drop us a message at support@lakeland-furniture.co.uk, and our team will be happy to help. Thanks again for your feedback! Warm regards, The Lakeland Furniture Team

Posted 3 months ago

“Great service”

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Posted 4 months ago

Thank you for the five-star review! We're so glad you were happy with the service — we really appreciate your support. Best regards, The Lakeland Furniture Team

Posted 4 months ago

“The office chair arrived quickly and was exactly as pictured. The only issue is that there weren't instructions on how to assemble it. I went on YouTube to find some tutorials and I was able to put it together quite easily”

Helpful Report

Posted 4 months ago

Thanks so much for your review! We're really pleased to hear your office chair arrived quickly and was just as pictured — that's exactly what we aim for. Apologies that the assembly instructions weren’t included in the box — we understand how important that is. We’re glad to hear you were able to find a solution quickly through YouTube and get it assembled with ease! We’ll also pass this feedback along to our team so we can continue improving the unboxing experience. Thanks again for choosing Lakeland Furniture — we hope you enjoy your new chair! Best regards, The Lakeland Furniture Team

Posted 4 months ago

“Speedy delivery, replacement chrome stands for bar stools, had ordered stools online and wasn’t happy then ordered more and wasn’t happy again so researched replacement chrome bases then noticed you can get all the attachments so my John Lewis bar stools look new again. Very happy, wish I’d noticed the website sooner.”

Helpful Report

Posted 5 months ago

Good Morning Jacqui, Thank you for your review! We're delighted to hear that our replacement chrome bases helped restore your John Lewis bar stools to their former glory. It's great to know you found everything you needed on our website—if you ever need anything else, we're here to help. Enjoy your refreshed stools! Kind regards Sam

Posted 4 months ago

“SENT WRONG ITEM”

Helpful Report

Posted 5 months ago

Good Morning David, We're very sorry for the mistake with your order. I’ve been in touch with our support team, and they have confirmed that a full refund has already been issued. If there’s anything else we can do to help, please don’t hesitate to reach out. Apologies again for the inconvenience! Kind regards Sam

Posted 5 months ago

“I haven't opened it yet as I am still having the kitchen decorated.”

Helpful Report

Posted 5 months ago

Thank you for your review! We hope your kitchen decorating goes smoothly, and we’re sure your new furniture will be a great addition once everything is ready. If you have any questions or need any assistance when you unpack it, don’t hesitate to reach out—we’re always happy to help! Looking forward to hearing what you think once it's all set up. Best regards, The Lakeland Furniture Team

Posted 5 months ago

“I love my Zeus black buttoned stool with arms and it has a black pedestal base too. I love that I can swivel 360 degrees around on it from worktop to my sink to my kitchen bin, as I am disabled. Fantastic customer service too.”

Helpful Report

Posted 5 months ago

Thank you for your wonderful review! We're so happy to hear that you love your Zeus black buttoned stool and that its 360-degree swivel feature makes life easier for you. Knowing that our furniture is making a positive impact, especially for accessibility, truly means a lot to us. We're also delighted that you had a great experience with our customer service team. If you ever need any further assistance, we’re always here to help. Enjoy your new stool, and thanks again for choosing Lakeland Furniture! 😊 Best regards, The Lakeland Furniture Team

Posted 5 months ago

“I have bought two Lakeland Cuba chairs for home offices and they are very comfortable and stylish. Highly recommended. Just wish the white color will be available again.”

Helpful Report

Posted 5 months ago

Good Morning Hui, Thank you for your wonderful review! We're delighted to hear that you find the Lakeland Cuba chairs comfortable and stylish. We appreciate your feedback and will certainly pass along your interest in the white colour returning. Enjoy your chairs! Kind regards Sam

Posted 5 months ago

“Really good breakfast bar stools, steady to sit on and seat material lovely quality. Just one small moan, putting them together was a bit of a challenge - maybe it was me but I found it very hard to get it right on first or second attempt but I am really pleased with my purchase”

Helpful Report

Posted 5 months ago

Good Morning Patricia, Thank you for your review! We're so glad to hear that you love the quality and sturdiness of the stools. We appreciate your feedback on the assembly process—if you ever need any help, feel free to reach out! Enjoy your new stools! Kind regards Sam

Posted 5 months ago

“The items themselves (bar stools) were perfectly OK and just as described. However the packing was very poor and as a result the bases and the gas lift cylinders collided with one another inside the box during transit. They became dented and the plastic collars which fit round the base were all broken. Lakeland was very good at reacting to the problem and sent replacements very quickly. However if the items had been packed securely none of the time nor expense (for extra shipments) would have been necessary.”

Helpful Report

Posted 5 months ago

Good Afternoon Andrew, Thank you for your feedback and for bringing this to our attention. We're glad to hear that the bar stools themselves met your expectations, but we sincerely apologise for the packing issue that led to the damage during transit. We take your concerns seriously and will work on improving our packaging to ensure this doesn’t happen in the future. We're happy that our team could resolve the issue quickly, but we truly understand how frustrating it must have been. If you need any further assistance, feel free to reach out to us directly at support@lakeland-furniture.co.uk. Kind Regards, Sam

Posted 5 months ago

“Love this chair. Exactly what I wanted”

Helpful Report

Posted 6 months ago

Good Afternoon Laura, Thank you so much for your wonderful review! We're thrilled to hear that you love your new chair and that it’s exactly what you were looking for. We also want to thank you for sharing the fantastic image of your chair in its new home—it looks amazing! As a token of our appreciation, we’ll be forwarding you a £10 gift voucher to use on your next order. Thank you for choosing us, and we look forward to serving you again! Kind regards Sam

Posted 6 months ago

Lakeland Furniture is rated 4.6 based on 2,621 reviews