Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.60

4.6 Rating 2,613 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 stools and when they arrived I realised they were not suitable. I emailed Lisa (custo er services i believe) and she immediately arranged collection and delivery of two new stools within 24 hours. Absolutely brilliant service. Can't thank you enough. 10/10. Thank you so much.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful feedback! We're thrilled to hear that Lisa was able to help quickly and efficiently — delivering the service we always strive for. It's great to know you're happy with the outcome, and we truly appreciate your kind words and 10/10 rating! All the best, Natalie Customer Support Lakeland Furniture

Posted 1 month ago

“Lovely bar stools and nice quality Im delighted with them”

Helpful Report

Posted 1 month ago

Thank you for your lovely review! We're so pleased to hear that you're delighted with your new bar stools and happy with the quality. Enjoy your stylish new addition, and if you ever need anything else, we're here to help! Best wishes, Natalie Customer Support Lakeland Furniture

Posted 1 month ago

“Very efficient service online chat was very helpful and stress free, thank you”

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Posted 1 month ago

Thank you so much for your kind words and fantastic 5-star review! We're delighted to hear that you found our online chat service helpful and stress-free — that's exactly the experience we aim to provide. If there's anything else you need, we're always here to help. Warm regards, Natalie Customer Support Lakeland Furniture

Posted 1 month ago

“I ordered the Oblek office chair and it arrived very quickly. Sadly the seat was slightly damaged, but Helen at customer services couldn’t have been more helpful and a replacement was sent was sent. This too arrived quickly. The chair is exactly what I was looking for, true to measurements and it fits really well in a small space. I’m thrilled to bits with it and won’t hesitate to recommend Lakeland Furniture in the future.”

Helpful Report

Posted 1 month ago

Thank you so much for your thoughtful review! We're sorry to hear your chair arrived with slight damage, but it's wonderful to know Helen was able to assist you quickly and efficiently. We're so pleased the replacement arrived promptly and that the Oblek chair is just what you were looking for! It’s fantastic to hear it fits perfectly in your space – and your kind words and recommendation truly mean a lot to us. Warmest regards, Natalie – Customer Support Lakeland Furniture

Posted 1 month ago

“Our dark green and chrome stools arrived and we couldn’t be happier, they were easy to assemble. The price was very competitive the delivery was quick. Tricky as it is buying colours online, as you’re never quite sure if it’s the right shade, these were spot on.they match our new dark green kitchen perfect.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review! We’re so pleased to hear that you’re happy with your dark green and chrome stools – and that they were the perfect match for your new kitchen! It’s always a bit of a leap when choosing colours online, so we're thrilled they were just right. Great to know the assembly was easy and that delivery was quick too. Thanks again for choosing Lakeland Furniture! Warm regards, Natalie – Customer Support Lakeland Furniture

Posted 1 month ago

“Furniture fine. Did not like the tax being added on the end. The extra £30. The legs to the dining chair seats were packed separately and stated on the box; Bar stool legs. I was getting a little worried but the correct legs were packed”

Helpful Report

Posted 2 months ago

Thank you for your review and your feedback. We’re really pleased to hear you’re happy with the furniture, but I’d like to sincerely apologise for the confusion around the pricing. To clarify, the basket initially shows the price without VAT, but the final total — which includes VAT — is always the same as the price the item is advertised for on the product page. We're sorry if this wasn’t clear during checkout. Also, thank you for your patience regarding the packaging label on the chair legs — we’re glad to hear the correct ones were included in the end. If there’s anything else we can help with, please don’t hesitate to get in touch. Best regards, Natalie Customer Support Lakeland Furniture

Posted 2 months ago

“Lovely chair, great price and fast delivery.”

Helpful Report

Posted 2 months ago

Good Afternoon, Thank you so much for your lovely review! We're so pleased to hear you’re happy with the chair, the price, and the speedy delivery. It looks fantastic in your space—thank you for sharing the photo! We hope it brings comfort and style to your office for a long time to come. Natalie

Posted 2 months ago

“Beautiful chair, however I did not realise it didn't have wheels. But that was my fault.”

Helpful Report

Posted 4 months ago

Thank you so much for your kind review – we’re really glad to hear you love the chair! We totally understand how easy it is to miss the smaller details when shopping online. If you’d like, we’d be happy to look into the possibility of exchanging the base unit for one with wheels. Just drop us a message at support@lakeland-furniture.co.uk, and our team will be happy to help. Thanks again for your feedback! Warm regards, The Lakeland Furniture Team

Posted 4 months ago

“Great service”

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Posted 4 months ago

Thank you for the five-star review! We're so glad you were happy with the service — we really appreciate your support. Best regards, The Lakeland Furniture Team

Posted 4 months ago

“The office chair arrived quickly and was exactly as pictured. The only issue is that there weren't instructions on how to assemble it. I went on YouTube to find some tutorials and I was able to put it together quite easily”

Helpful Report

Posted 4 months ago

Thanks so much for your review! We're really pleased to hear your office chair arrived quickly and was just as pictured — that's exactly what we aim for. Apologies that the assembly instructions weren’t included in the box — we understand how important that is. We’re glad to hear you were able to find a solution quickly through YouTube and get it assembled with ease! We’ll also pass this feedback along to our team so we can continue improving the unboxing experience. Thanks again for choosing Lakeland Furniture — we hope you enjoy your new chair! Best regards, The Lakeland Furniture Team

Posted 4 months ago

“Speedy delivery, replacement chrome stands for bar stools, had ordered stools online and wasn’t happy then ordered more and wasn’t happy again so researched replacement chrome bases then noticed you can get all the attachments so my John Lewis bar stools look new again. Very happy, wish I’d noticed the website sooner.”

Helpful Report

Posted 5 months ago

Good Morning Jacqui, Thank you for your review! We're delighted to hear that our replacement chrome bases helped restore your John Lewis bar stools to their former glory. It's great to know you found everything you needed on our website—if you ever need anything else, we're here to help. Enjoy your refreshed stools! Kind regards Sam

Posted 5 months ago

“I haven't opened it yet as I am still having the kitchen decorated.”

Helpful Report

Posted 5 months ago

Thank you for your review! We hope your kitchen decorating goes smoothly, and we’re sure your new furniture will be a great addition once everything is ready. If you have any questions or need any assistance when you unpack it, don’t hesitate to reach out—we’re always happy to help! Looking forward to hearing what you think once it's all set up. Best regards, The Lakeland Furniture Team

Posted 5 months ago

“I love my Zeus black buttoned stool with arms and it has a black pedestal base too. I love that I can swivel 360 degrees around on it from worktop to my sink to my kitchen bin, as I am disabled. Fantastic customer service too.”

Helpful Report

Posted 5 months ago

Thank you for your wonderful review! We're so happy to hear that you love your Zeus black buttoned stool and that its 360-degree swivel feature makes life easier for you. Knowing that our furniture is making a positive impact, especially for accessibility, truly means a lot to us. We're also delighted that you had a great experience with our customer service team. If you ever need any further assistance, we’re always here to help. Enjoy your new stool, and thanks again for choosing Lakeland Furniture! 😊 Best regards, The Lakeland Furniture Team

Posted 5 months ago

“I have bought two Lakeland Cuba chairs for home offices and they are very comfortable and stylish. Highly recommended. Just wish the white color will be available again.”

Helpful Report

Posted 5 months ago

Good Morning Hui, Thank you for your wonderful review! We're delighted to hear that you find the Lakeland Cuba chairs comfortable and stylish. We appreciate your feedback and will certainly pass along your interest in the white colour returning. Enjoy your chairs! Kind regards Sam

Posted 5 months ago

“Love this chair. Exactly what I wanted”

Helpful Report

Posted 6 months ago

Good Afternoon Laura, Thank you so much for your wonderful review! We're thrilled to hear that you love your new chair and that it’s exactly what you were looking for. We also want to thank you for sharing the fantastic image of your chair in its new home—it looks amazing! As a token of our appreciation, we’ll be forwarding you a £10 gift voucher to use on your next order. Thank you for choosing us, and we look forward to serving you again! Kind regards Sam

Posted 6 months ago

“Chair delivery & assembly all good. Disappointed with colour but all sorted by excellent customer support team thankyou”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for your feedback! We're glad to hear the delivery and assembly went smoothly and that our customer support team was able to resolve the issue with the colour to your satisfaction. Your understanding and kind words mean a lot to us, and we truly appreciate your support. If you need anything else, don’t hesitate to reach out! Best regards, Sam Lakeland Furniture Team

Posted 6 months ago

“Great quality, perfect communication, Absolutely recommended 👌👌👌👌”

Helpful Report

Posted 7 months ago

Good Morning Ewa, Thank you for leaving a wonderful 5-star review and sharing those lovely images with us—they look absolutely perfect in your home! I’m so glad to hear you’re happy with the great quality and the seamless communication you received. Enjoy your beautiful new bar stools! Kind regards Sam Lakeland Furniture Team

Posted 7 months ago

“I had a good experience shopping with Lakeland Furniture. One of our Bar Stools was broken, we looked online for replacement stool but could not find one the same. Discovered that Lakeland sell Bar Stool parts. I ordered replacement parts, they arrived promptly and all I had to do was assemble the parts and fit my existing chair to the new base.”

Helpful Report

Posted 8 months ago

Good Morning Colin, Thank you so much for sharing your experience! We're thrilled to hear that you found the replacement parts you needed and that they arrived promptly. Our goal is to make it as easy as possible for our customers to repair and extend the life of their furniture, so it’s great to know the assembly process worked well for you. If you need any further assistance in the future, don’t hesitate to reach out. We’re always happy to help! Kind regards Sam

Posted 8 months ago

“Excellent service and quality, I struggled building up some chairs but they were great in customer service. Helping all the way, with a quick response, and photos to show exactly how to resolve the issue.”

Helpful Report

Posted 8 months ago

Good Morning Darren, Thank you for your wonderful feedback! We're so pleased to hear that our customer service team could assist you with building your chairs and that the photos and quick responses helped resolve the issue. It’s great to know you’re happy with the service and quality. Enjoy your new chairs, and feel free to reach out if you need any more help! Kind regards Sam

Posted 8 months ago

“wanted a replacement bar stool gas piston. Pricign acceptable and very quick delivery. fitted in a couple of minutes - all good”

Helpful Report

Posted 8 months ago

Good Morning Ian, Thank you for the great review! We're glad to hear the gas piston was just what you needed and that installation was a breeze. Quick delivery and quality parts are what we aim for—happy to know you're satisfied. Let us know if we can help with anything else! Kind regards Sam

Posted 8 months ago

Lakeland Furniture is rated 4.6 based on 2,613 reviews