Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,721 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,721 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 16th April 2024

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ONE OF THE CHAIRS LEG WAS FROM A DIFFRENT COLOUR. I SENT AN EMAIL BUT GOT NO REPLY”

Helpful Report

Posted 1 month ago

Good Morning Visnoo, Thank you for the feedback after receiving your order. I am sorry to read that one chair leg was a different colour and you have not had a reply from the team. Looking into this with them they have informed me that they have been unable to locate any emails but they have emailed you and they await your reply. If you could do this today, we can get this resolved quickly for you. I hope this information helps and once again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 1 month ago

“had delivery of 4 bar stools. All 4 seats slope to the left even though the base is level. 1 was squashed in the box of 2 which resulted in the padding and material out of shape. Still no bounced back after a couple of days. Awaiting reply from Lakelands. Delivery was quick and undamaged.”

Helpful Report

Posted 2 months ago

Good Morning Tanya, Thank you for the feedback you have given after receiving your order. I am sorry to read you have found problems with your order and I do apologise regarding this. I have just spoke with the support team and they have informed me they do have your email this morning and they will be replying to you today. I hope this information helps you. Kind regards Sam

Posted 2 months ago

“Ordered 4 bar stools but received completely wrong ones. However Lakeland were efficient in arranging for a recollection. Hope to receive our refund shortly!”

Helpful Report

Posted 5 months ago

Good Morning Elaine, I am sorry to read that on delivery you found that it was completely the wrong items you received but I am pleased the Customer service team were efficient in arranging a collection. Please do keep and eye on your refund and if there is any problems then please do let the team know and they will be happy to look into this for you. Kind regards Sam

Posted 4 months ago

“The bar stools were very poorly made. The frame didn't fit together well and was not as sturdy as the photo looked. I am returning them. The seats themselves were lovely so it's a shame the frame was so bad.”

Helpful Report

Posted 3 years ago

“It was damaged and I’m still awaiting a replacement.”

Helpful Report

Posted 3 years ago

“Office chair delivered with 4 screws missing. Unable to fix the seat to the bottom section.”

Helpful Report

Posted 3 years ago

Good Morning Kay, I am sorry to read you have not been able to assemble the chair due to missing fixings. Having been in touch with the support team just now they have informed me that the screws are attached underneath the seat. You just need to unscrew them a little to take them out and then use them to attach the part. They have stated if you do have any problems then please do email them at support@lakeland-furniture.co.uk where they will be happy tp help. Kind regards sam

Posted 3 years ago

“The seat was defective, am still waiting for Lakeland for an exchange. It wouldn't be fair for me to rate my experience now when I have a pending issue with Lakeland. Thanks”

Helpful Report

Posted 4 years ago

“During CoviD it is difficult, however staff appear to be working from home and were unable to communicate with each other, so emails I replied to were not returned to the correct person and not understood....This became so frustrating Ive attempted to return my order an request a refund. Not the out come I wanted”

Helpful Report

Posted 4 years ago

“Package delivered with item missing/ LF said they would send the missing item by 1st class post - still not arrived after 3 days/ No follow-up to ask if matter resolved.”

Helpful Report

Posted 4 years ago

Good Morning Rod, I am sorry to read that an item was missing when the delivery was made of the product. Looking into this just now I have been informed the item is due for delivery between 11.30 and 12.30 today. Please do email the support team if you do not receive it today and they will be happy to help you further. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“I ordered an item from Lakeland inadvertently and needed a refund. The process of return and the complexity of getting my refund was not good although I worked through it in the end.”

Helpful Report

Posted 4 years ago

“Its the same old story - cheap goods that are very rough round the edges - 2 x stool bases both scratched due to loose crossbar moving about within box!(NO PACKING ROUND!)and the welds and fittings/finish are very rough (yes I am an engineer) Will not recommend to anyone”

Helpful Report

Posted 4 years ago

Good Morning Andrew, I am sorry to read you have received scratched items. Please do not hesitate to contact our damages team along with an image of the damage and the email address is support@lakeland-furniture.co.uk where they will be happy to help rectify this swiftly for you. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“Not received yet - still waiting!”

Helpful Report

Posted 4 years ago

Good Morning Linda, I am sorry to read you have not yet received your order therefore can I ask you to please email our support team at support@lakeland-furniture.co.uk where someone will be happy to look into this further for you. Sorry for the inconvenience this may cause you. Kind regards Sam

Posted 4 years ago

“I ordered my item for next day delivery on the Sunday and finally received it on the Thursday after a few messages to both you guys and the courier. Super happy to finally receive the item I got all the parts out to make the item only to find out the screws were missing.... 5 days later (today) after emailing the support team I have finally got the finished item together. Don’t get me wrong I am happy with the item but the experience I was not so happy with. The support team were amazing and very attentive so I could not fault them for that but would I purchase an item from you guys again? Probably not”

Helpful Report

Posted 4 years ago

Good Morning to you Gemma, I am sorry to read that on delivery of your new product you found some of the fixings were missing and I sincerely apologise about this. I am pleased that once the fixings arrived and you assembled the item you were happy with the product. Once again I sincerely apologise for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“Unreliable, stools didn’t arrive when they said, now saying they are out of stock with another month to wait !”

Helpful Report

Posted 4 years ago

“The product delivered did not correspond to the photographs on the website or the dimensions published there. Lakeland claimed that a chair height of 100cm is approximate to an advertised height of 135cms and that a chair back of 50cm is approximate to the advertised 65cm. Perhaps I should have paid only 75% of the advertised price because I work in approximations too but I didn't want a tiny chair. I was told I would be charged £35 if I returned the impossible to disemble hydraulic system they had sent with the misdescribed chair. After all, they're 'Happy to Help' but with errors and omissions excepted.”

Helpful Report

Posted 4 years ago

“Although not the most expensive bar stools on the market the look okay. The stools required assembly, the assembly easy but the fittings are of poor quality. The seat squab are comfortable but the vinyl has already split on one stool.”

Helpful Report

Posted 4 years ago

Good Morning, I am sorry to read you are not fully satisfied with the bar stools therefore can I ask you to please email our support team at support@lakeland-furniture.co.uk along with any images you can of the damage and they will be happy to help you. Sincere apologies for the inconvenience this may cause you. Kind regards Sam

Posted 4 years ago

“The chair I ordered has still not arrived. Ordered on 30/11/19 it is now 11/12/19! The chair arrived at the depot, but has had to be repacked as packaging was badly damaged. Communication from Lakeland has not been good. I cannot comment on the quality of the chair as I have not yet received it, although expecting it to be damaged or broken! Will not be using Lakeland again.”

Helpful Report

Posted 4 years ago

Good Afternoon Karen, I am sorry to read of your disappointment after the delay in delivering your chair. Looking into this further with the support team they have confirmed a resend has been done and you should be receiving the new item today. Any problems please do let them know and they will be happy tp help you. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“First told the product had been dispatched and given a tracking number. Then told out of stock- no updates unless I chase for them - still no sign of them”

Helpful Report

Posted 4 years ago

Good Afternoon Alasdair, I am sorry to read you have been waiting for your item to be delivered and I can understand your frustration. Looking into this further with the support team I have been informed that your order was delivered on the 13th Dec and I hope you are happy with the item. If you do have any problems then please do let us know. Kind regards Sam

Posted 4 years ago

“Ordered an in stock stool for next day delivery on a Friday at 2pm as I needed it for a filming shoot on a Wednesday. got a dispatched notification on Monday at 8am for 24 hr delivery. Then at 4pm an email from Lakeland saying that actually the stool is not in stock. Tried to email back, but their opening hours are 8-4pm. Unreliable.”

Helpful Report

Posted 4 years ago

Good Morning, I am sorry to read of your disappointment regarding your order and I sincerely apologise for the inconvenience this caused you. Looking into this now I have been informed the refund was done on the 26th Nov. If you do have any problems please do not hesitate to contact the support team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 4 years ago

“Bad Packaging! Chair arrived in very thin cardboard box which had broken open. Checked contents,not sure if there should have been any assembly instructions included. Fortunatley it was easy to assemble and it was not damaged in transit.”

Helpful Report

Posted 4 years ago

Good Morning Philip, I am sorry to read that on receiving the product you found the box to be badly damaged along with no assembly instructions. I am however pleased to read that you managed to assemble the product and it was not damaged in transit. Thank you for the feedback you have given regarding your order. If you do have any further problems please do not hesitate to contact us and someone will be happy to help you. Kind regards Sam

Posted 4 years ago

Lakeland Furniture is rated 4.6 based on 2,721 reviews