Lakeland Furniture Reviews

4.6 Rating 2,721 Reviews
B
Happiness Grade

Lakeland Furniture have a Customer Happiness Grade of B. Customers love their prices, delivery, customer service and refunds but are unhappy with their returns process.

A

Price - Excellent

100.00%
Industry Average
A quality product at a reasonable price.
- Anonymous
Parasol was delivered promptly and is of reasonable quality. Price was very good.
- Kevin
For the price is great - a really good chair, well built and great price. Also arrived really quickly .
- Anonymous
A

Delivery - Fast

92.65%
Industry Average
I'm very pleased with my chair. Ordered grey velvet for dressing room matches perfectly with the bed. Very quick delivery will definitely recommend to friends and family.
- Sharon Lees
Quick Delivery
- Anonymous
Product superb, delivery superb, staff laizion superb Not more can be had!!
- Alan Shaw
F

Returns Process - Difficult

0.00%
Industry Average
Wasn't clear if they were paying (they should, it's their fault with goods) or I was so I didn't take the risk and returned it myself at a fraction of the penalty they apply to returns organised by them.
- Anonymous
A

Refunds - Easy

100.00%
Industry Average
Was really impressed with the service provided by Lakeland, I had previously been let down by another supplier of dining room chairs and I had to demand a refund from them.
- Anonymous
I asked for a refund, which was issued in full straight away along with an apology.
- Anonymous
Ordered 2 bar stools described as colour Taupe. On arrival noted to be very dark grey not Taupe as picture showed on website. Customer Care very good and arranged collection and full refund. All dealt with very well by customer services would much have preferred 2 bar stools as described. Back on the look out for 2 Taupe bar stools to complete my new kitchen.
- Anonymous
94.29%
Industry Average
Excellent customer service, as usual. I realised I had ordered the wrong grey chair when I received notification that it had been dispatched. Thankfully, after calling Lakeland Furniture, they managed to swap it at the warehouse. The person who handled my enquiry was friendly and pleasant. I already have two chairs and they not only look good but are great value for money.
- Heather
One of the seats was damaged and was replaced straight away. That is what I call service.
- Anthony
We ordered four Havana Bar Stools. They arrived promptly and securely. The instuctions for assembly were quite straitforward also. All in all we are very happy with them and the service provided by Lakeland Furniture.
- Anonymous