Lakeland Furniture have a Customer Happiness Grade of B. Customers love their prices, delivery, customer service and refunds but are unhappy with their returns process.
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A quality product at a reasonable price.
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- Anonymous
“
Parasol was delivered promptly and is of reasonable quality. Price was very good.
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- Kevin
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For the price is great - a really good chair, well built and great price. Also arrived really quickly .
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- Anonymous
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I'm very pleased with my chair. Ordered grey velvet for dressing room matches perfectly with the bed. Very quick delivery will definitely recommend to friends and family.
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- Sharon Lees
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Quick Delivery
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- Anonymous
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Product superb, delivery superb, staff laizion superb
Not more can be had!!
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- Alan Shaw
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Wasn't clear if they were paying (they should, it's their fault with goods) or I was so I didn't take the risk and returned it myself at a fraction of the penalty they apply to returns organised by them.
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- Anonymous
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Was really impressed with the service provided by Lakeland, I had previously been let down by another supplier of dining room chairs and I had to demand a refund from them.
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- Anonymous
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I asked for a refund, which was issued in full straight away along with an apology.
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- Anonymous
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Ordered 2 bar stools described as colour Taupe. On arrival noted to be very dark grey not Taupe as picture showed on website. Customer Care very good and arranged collection and full refund. All dealt with very well by customer services would much have preferred 2 bar stools as described. Back on the look out for 2 Taupe bar stools to complete my new kitchen.
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- Anonymous
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Excellent customer service, as usual. I realised I had ordered the wrong grey chair when I received notification that it had been dispatched. Thankfully, after calling Lakeland Furniture, they managed to swap it at the warehouse. The person who handled my enquiry was friendly and pleasant. I already have two chairs and they not only look good but are great value for money.
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- Heather
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One of the seats was damaged and was replaced straight away. That is what I call service.
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- Anthony
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We ordered four Havana Bar Stools. They arrived promptly and securely. The instuctions for assembly were quite straitforward also.
All in all we are very happy with them and the service provided by Lakeland Furniture.
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- Anonymous