Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.59

4.6 Rating 2,565 Reviews

90 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 3 star review on 23rd September 2025

1581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 2 high stools for our kitchen table. We are really pleased with them. Good quality, colour was the same as the picture. Only negative was there were no assembling instructions but quite easy to build.”

Helpful Report

Posted 1 year ago

Good Morning Karen, Thank you for the feedback you have given after receiving your order. I am sorry the assembly instructions were not included but if you still require them for future reference then please do email support@lakeland-furniture.co.uk along with your delivery post code and the team will get these forwarded to you. I am however pleased that you are happy with the stools and found them to be good quality and the colour to be the same as the images on the website. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Initially we were sent the wrong bar stools. I contacted them and a lovely lady called Helen sorted out the return of the stools we had received in error and for the stools we had ordered to be sent out next day. The stools promptly arrived next day and they are gorgeous. Really good quality and very easy to put together. Will definitely use them again.”

Helpful Report

Posted 1 year ago

Good Morning Tracy, Thank you again for taking the time to leave a 5*rating after receiving your order. I do apologise that initially you received the wrong stools but I am pleased Helen rectified this for you swiftly for you and you are very happy with the stools finding them to be gorgeous! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Initially we were sent the wrong bar stools. I contacted the Support Team and a lovely lady called Helen sorted out a collection of the wrong stools and arranged delivery of the correct ones which landed the next day. The stools are gorgeous and really easy to put together, even without instructions. I have read a lot of bad reviews but I have to say I have nothing but praise especially for the quality of the product.”

Helpful Report

Posted 1 year ago

Good Morning Tracy, Thank you for taking the time to leave a 5*rating after receiving your order. I do apologise that initially you received the wrong stools but I am pleased Helen rectified this for you swiftly for you and you are very happy with the stools finding them to be gorgeous! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Lakeland are one of the few companies to stock individual barstools as most are in sets of 2l! I wanted 3 and the whole ordering and delivery process was first class”

Helpful Report

Posted 1 year ago

Good Morning Jane, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased to read that ordering the 3 bar stools was very helpful for you and you have found the whole process of ordering to be first class! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“The stools themselves are great. Very reasonably priced for a good quality look and finish. I fortunately, 3 of them came with a missing plastic feet cap. I reported this and asked for 3 tiny caps to be posted out. They said they can’t do this and sent us a full base unit, which I then had to remove 3 caps from them discard a perfectly good piece of metalwork. Very bad for the environment, nevermind the company p&l. They need to address this.”

Helpful Report

Posted 1 year ago

Good Morning Skevy, Thank you for the feedback you have given today after receiving your order. I am pleased the stools are great, very reasonably priced with a good quality finish but I am sorry to read 3 of the stools came without the plastic feet caps. We are currently unable to send just the caps and I do apologise regarding this but I shall forward your concerns over to my manager and they will look into this for the future. I hope this information helps. Kind regards Sam

Posted 1 year ago

“Excellent customer service, as usual. I realised I had ordered the wrong grey chair when I received notification that it had been dispatched. Thankfully, after calling Lakeland Furniture, they managed to swap it at the warehouse. The person who handled my enquiry was friendly and pleasant. I already have two chairs and they not only look good but are great value for money.”

Helpful Report

Posted 1 year ago

Good Morning Heather, Thank you for the wonderful feedback and 5*rating you have given after placing your order. I am pleased the support team were efficient and able to help rectify your order so the correct one arrives. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“One of the seats was damaged and was replaced straight away. That is what I call service.”

Helpful Report

Posted 1 year ago

Good Morning Anthony, Thank you for the 5*rating you have given after receiving your order. I am sorry to read that on delivery you found one of the seats to be damaged but I am pleased the support team helped to rectify this swiftly for you and replaced this straight away. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I'm very pleased with my chair. Ordered grey velvet for dressing room matches perfectly with the bed. Very quick delivery will definitely recommend to friends and family.”

Helpful Report

Posted 1 year ago

Good Morning Sharon, Thank you for the 5*rating after receiving your order. I am pleased it matches perfectly with your dressing room and bed! Please do feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Gold base all peeling and rubbing off after two days”

Helpful Report

Posted 1 year ago

Good Morning, I am so very sorry to hear of this. If you could be so kind, and reach out to our customer service team on, support@lakeland-furniture.co.uk, they can help resolve this disappointment for you. I hope this helps. Natalie :-)

Posted 1 year ago

“The rubber feet on all chairs not fitted properly and on two chairs seat pad material, needing stretched tighter before being stapled on base.”

Helpful Report

Posted 1 year ago

Good Morning Gordon, Thank you for the feedback you have given after receiving your order. I am sorry to read that the rubber feet are not installed fully and there is a problem with the material therefore can I ask you to please email the support team along with images of this and the team will be happy to look into this for you. The email address is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 1 year ago

“Good looking we'll made stools which were easy to assemble and seem very good value for money.”

Helpful Report

Posted 1 year ago

Good Morning Robert, Thank you for taking the time to leave a 5*review after receiving your order. I am pleased you have found the stools to look good and are well made too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“We ordered four Havana Bar Stools. They arrived promptly and securely. The instuctions for assembly were quite straitforward also. All in all we are very happy with them and the service provided by Lakeland Furniture.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for taking the time to leave feedback and a 5*rating after receiving your order of the Havana Bar Stools. I am pleased they arrived promptly and securely, they were assembled easily and your very happy with the product. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“The bar stools were value for money and just what we wanted. In the main easy to put together apart from the fact that one went together easily but the second (had different packaging) Was aproblem until my husband realised the screw hole were full of wood chippings. He is very practical so cleaned them out and then resolved the problem,. Otherwise we would have sent it back. Otherwise it would have scored 5.”

Helpful Report

Posted 1 year ago

Good Morning Suzanne, Thank you for the feedback you have given after receiving your order. I am sorry to read the problems you have had with one stool and wood chippings in one of the holes. This should not have happened and I do apologise. If you do require any help from the team then please do let the team know and they will be happy to help. You can contact them on support@lakeland-furniture.co.uk If you are then fully satisfied and would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Ordered bar stools for the second time and didn’t send the legs to the bar stools after calling and sending five emails still no response !!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

Good Morning Victoria, Thank you for taking the time to leave feedback. I am sorry to read that you have not received the legs and had no response from the team. Looking into this with the them I can see that they are looking into the missing legs and the no response to emails this morning and they will be in touch. Again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 1 year ago

“ONE OF THE CHAIRS LEG WAS FROM A DIFFRENT COLOUR. I SENT AN EMAIL BUT GOT NO REPLY”

Helpful Report

Posted 1 year ago

Good Morning Visnoo, Thank you for the feedback after receiving your order. I am sorry to read that one chair leg was a different colour and you have not had a reply from the team. Looking into this with them they have informed me that they have been unable to locate any emails but they have emailed you and they await your reply. If you could do this today, we can get this resolved quickly for you. I hope this information helps and once again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 1 year ago

“The bar stool we bought was very well made and good quality and was sent within a few days.unfortunately a small part on the foot rest was broken but Helen of the customer service team dealt with the problem immediately upon receiving my e mail and sent the replacement part by first class post.which arrived the following day.Excellent service.”

Helpful Report

Posted 1 year ago

Good Morning Malcolm, Thank you for the feedback you 5*rating you have given after receiving your order. I am sorry to read that a part was broken but I am pleased our customer service team were happy to help and rectified this swiftly for you and you are fully satisfied now with the bar stool. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Bought fabric covered office chair. Like the finished product but no instructions as to how to assemble. This would have been useful!!!”

Helpful Report

Posted 1 year ago

Good Morning Ann, Thank you for the feedback you have given after receiving the office chair. I am sorry to read that the assembly instructions were not included. If you still do require these then please do not hesitate to contact the support team including your delivery post code at support@lakeland-furniture.co.uk where the team will be happy to help and forward these to you. If you are then fully satisfied and would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I purchased 3 Kitchen Stools from lakeland Furniture. We had an initial issue which was dealt with quickly and no charge for a small replacement required. My problem has arisen no that after having these stools for just over the 12 month warranty period, 2 of the 3 have broke due to poor quality welding on the base of the seat. This has made the very dangerous as my brother fell off the back of one of them at Christmas. They are not willing to accept that the product is faulty and standing behind their 12 month policy. I believe if you pay for a product like this you should expect more then 12 months of use. I know have to source a new company and buy 3 new stools. I would like to think that if my stools breaking happened to be a one off issue they could replace them, but this makes me feel they get this issue a lot therefore take the company line not to offer any support/replacements. Very disappointing. I have attached images showing the poor welding (which is not in the right place causing the weakness and then breaking), you can see the welding has come away and making it very dangerous for someone leaning back.”

Lakeland Furniture 1 star review on 23rd February 2024

Helpful Report

Posted 1 year ago

“Totally thrilled - I decided to go bold with a Lule Green Velvet Swivel chair for our home desk. I couldn't be more delighted - delivery, quality and the style is perfect.”

Helpful Report

Posted 1 year ago

Good Afternoon Samantha, Thank you for the amazing feedback and 5*rating you have given after receiving your order. I am pleased you are thrilled with the Lule chair and you chose a bold colour that you are delighted with! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“We ordered some bar stools for our breakfast bar but they weren't right so unfortunately we had to return them. The after sales service was excellent. There was no quibble at all, they emailed me a returns label, arranged collection and credited my account within a few days. 1st class service and would highly recommend them.”

Helpful Report

Posted 1 year ago

Good Morning Graeme, Thank you for the feedback and 5*rating you have given us. I am pleased the service you received after the sale has been excellent! If there is anything else we can help with then please do let us know and we will be happy to help. Kind regards Sam

Posted 1 year ago

Lakeland Furniture is rated 4.6 based on 2,565 reviews