Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,881 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,881 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 29th April 2025

1596

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great stool ideal for the dressing table in our bedroom. Good quality and speedy delivery”

Helpful Report

Posted 8 months ago

Good Morning Linda, Thank you so much for your kind review! We're delighted to hear that the stool is a perfect fit for your dressing table and that you’re happy with the quality and speedy delivery. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 8 months ago

“Lovely office chair and reasonable price and quick delivery”

Helpful Report

Posted 8 months ago

Good Morning Jan, Thank you for your great review! We're happy to hear that you're pleased with your new office chair, its price, and the quick delivery. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 8 months ago

“Quick postage thanks”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for your review! We're glad to hear you were happy with the quick postage. If you need anything else, feel free to reach out! You can contact the team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 8 months ago

“Fast delivery and great product.”

Helpful Report

Posted 8 months ago

Good Morning Fiona, Thank you for your review! We’re glad to hear you were pleased with the fast delivery and the product. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new purchase! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 8 months ago

“Very happy with the stools purchased, however disappointed with the confusion over delivery, and lack of response to both telephone call and e mail query.”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for your feedback, and we're delighted to hear you're happy with the stools! We’re sorry for the confusion over the delivery and any inconvenience caused. I can see that our support team did email you and were awaiting your response. If there’s anything more we can assist you with, please feel free to reach out—we’re here to help! Kind regards, Sam

Posted 8 months ago

“Very good service come within two days and good quality”

Helpful Report

Posted 8 months ago

Good Morning Paul, Thank you for your review! We're so pleased to hear that you were happy with the quick delivery and the quality of your order. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new barstools! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 8 months ago

“Excellent quality bar stools , after service customer service was brilliant”

Helpful Report

Posted 8 months ago

Good Morning Christine, Thank you for your wonderful feedback! We're thrilled to hear you’re happy with the quality of the bar stools and that our customer service team provided great after-sales support. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new bar stools! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 8 months ago

“Very happy with our second order of two barstools... prompt delivery once back in stock. Love them.”

Helpful Report

Posted 8 months ago

Good Afternoon Chris, Thank you for your feedback! We're thrilled to hear you're very happy with your second order of barstools and that the delivery was prompt once they were back in stock. It’s wonderful to know you love them! If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. We’d also love to see a photo of your new barstools! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 8 months ago

“Lovely chairs. Very solid and comfortable . Great after sales service too. One small missing part came within 24hrs”

Helpful Report

Posted 8 months ago

Good Morning Alison, Thank you for your wonderful review! We're delighted to hear that you're happy with the chairs and found them both solid and comfortable. It’s also great to know that our after-sales team was able to resolve the missing part issue so quickly. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we’d love to see a photo of your new furniture! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 8 months ago

“Quick delivery and chair is exactly as described. Just what I was looking for!”

Helpful Report

Posted 8 months ago

Good Morning Anna, Thank you for your kind review! We're thrilled to hear that the chair was exactly what you were looking for and that the delivery was quick. It’s always great to know when we meet our customers' expectations! If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we’d love to see a photo of your new furniture! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 8 months ago

“A good person to deal with, punctual with postage”

Helpful Report

Posted 8 months ago

Good Morning George, Thank you for your feedback! We're pleased to hear you had a positive experience and that everything went smoothly with the postage. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we’d love to see a photo of your new furniture! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 8 months ago

“Very nice looking and functional chair for home office which is part of the main living area. Fits in nicely and doesn't look too "officey". Chrome compliments upholstery very well.”

Helpful Report

Posted 8 months ago

Good Morning Janette, Thank you for your lovely review! We're so glad to hear that the chair fits in perfectly with your living area and that the design strikes the right balance between functionality and style. The chrome and upholstery combo really does make a difference! If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we’d love to see a photo of your new furniture! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 8 months ago

“Dreadful! Box it came in open and damaged, no instructions, impossible to remove a cap on the chair despite using pliers etc and a rip in the fabric on the side of the chair, delayed customer service, now being returned, was told to ensure packacking etc was suitable for return”

Helpful Report

Posted 8 months ago

Good Afternoon Natalie, Thank you for your feedback, and I sincerely apologize for the issues you’ve encountered with your order. We understand how frustrating it must have been, especially with the damaged packaging, missing instructions, and the problem with the chair fabric. Unfortunately, our support team doesn’t work on weekends and I apologise for any delay this may have caused. A collection has been organised for the return but If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind regards, Sam

Posted 8 months ago

“The bar stools arrived next day after we ordered them. Very easy to put the stools together One of the arm sleeves was punctured , this was reported to Lakeland and a replacement was sent out to us the next day”

Helpful Report

Posted 8 months ago

Good Morning Nick, Thank you for taking the time to leave a review! We’re glad to hear the bar stools arrived quickly and were easy to assemble. I’m sorry to hear about the punctured arm sleeve, but I’m pleased we were able to send out a replacement promptly. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we'd love to see a photo of your new furniture! If you share one on our Facebook page at https://www.facebook.com/lakelandfurn/, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 8 months ago

“We bought bar stoolsl for daughter they arrived on time as promised. Only issue was with DPD delivery service as they obviously did not take care of the two boxes as they arrived damaged. Luckily tbe contents were intact. Cant fault Lakeland but the courier let it down slightly. I would purchase from Lakeland again however.”

Lakeland Furniture 5 star review on 17th September 2024

Helpful Report

Posted 8 months ago

Good Morning, Thank you for your review and for choosing to shop with us! We're glad to hear the bar stools arrived on time and that the contents were intact despite the damaged boxes. We're sorry to hear about the issue with the delivery service and appreciate your understanding. We'll certainly pass your feedback on to the courier. It's great to know you'd shop with us again, and we look forward to serving you in the future! Kind regards Sam

Posted 8 months ago

“Thank you…”

Helpful Report

Posted 8 months ago

Good Morning Karen, Thank you for taking the time to leave a positive review after receiving your order. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we'd love to see a photo of your new furniture! If you share one on our Facebook page at https://www.facebook.com/lakelandfurn/, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 8 months ago

“Item ordered on 9th September with 3-4 day delivery. It is now the 16th September and I've heard nothing. DPD is showing there's an "unexpected error". I've contacted Lakeland Furniture by both their website contact form and email and received no response. Money has been taken for the item. EDIT --> Lakeland Furniture has since responded and rectified this, due to a courier issue. Review has been amended to reflect this.”

Helpful Report

Posted 8 months ago

Good Afternoon David, I’m very sorry to hear about the delay and the issues you’ve experienced with communication. I understand how frustrating this must be. We are resending the product today, and you should receive it within the next few days. We’ll also be looking into the unexpected error with DPD to prevent similar issues in the future. Thank you for your patience, and we sincerely apologize for the inconvenience. If you have any further questions or need additional assistance, please feel free to reach out. Kind regards Sam

Posted 8 months ago

“Ordered x2 grey bar bar stools for our games room they were the more expensive side But definitely worth the money. Good quality Very big and comfortable Will use lakeland furniture again”

Lakeland Furniture 5 star review on 16th September 2024

Helpful Report

Posted 8 months ago

Good Afternoon, Thank you so much for your review and for sending us the image! We’re thrilled to hear that you’re enjoying your new grey bar stools and that they’re proving to be a great addition to your games room. It’s wonderful to know that you feel they’re worth the investment in terms of quality and comfort. For sharing the great image here with us I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. We look forward to serving you again in the future. If you need any assistance or have any questions, feel free to reach out. Enjoy your new stools! Kind regards Sam

Posted 8 months ago

“Purchase was faulty,but a replacement was immediately sent. Very polite and helpful service.”

Helpful Report

Posted 9 months ago

Good Morning Pauline, Thank you so much for your feedback and for giving us a 5-star rating! I’m sorry to hear there was an issue with your item, but I’m glad the team was able to resolve it quickly and that you’re now fully satisfied. If you’re happy with our service, we’d really appreciate it if you could recommend us to friends and family. Additionally, if you’d like to share a picture of your new furniture on our Facebook page https://www.facebook.com/lakelandfurn/ we’d love to offer you a £10 gift voucher for your next order as a thank you. Kind regards, Sam

Posted 9 months ago

“fab bar stools”

Helpful Report

Posted 9 months ago

Good Morning Sophia, Thank you for taking the time to leave feedback and a 5* rating after receiving your bar stools. I am pleased you have found them to be 'fab' Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

Lakeland Furniture is rated 4.6 based on 2,881 reviews