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Lakeland Furniture Reviews

4.6 Rating 2,721 Reviews

92 %

of reviewers recommend Lakeland Furniture

Company Reviews

Product Reviews

4.6

Based on 2,721 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 16th April 2024

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Lakeland Furniture 5 star review on 1st March 2024

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Lakeland Furniture 3 star review on 26th February 2024

Lakeland Furniture 4 star review on 26th February 2024

Lakeland Furniture 1 star review on 23rd February 2024

1580

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stools themselves are great. Very reasonably priced for a good quality look and finish. I fortunately, 3 of them came with a missing plastic feet cap. I reported this and asked for 3 tiny caps to be posted out. They said they can’t do this and sent us a full base unit, which I then had to remove 3 caps from them discard a perfectly good piece of metalwork. Very bad for the environment, nevermind the company p&l. They need to address this.”

Posted 2 weeks ago

Good Morning Skevy, Thank you for the feedback you have given today after receiving your order. I am pleased the stools are great, very reasonably priced with a good quality finish but I am sorry to read 3 of the stools came without the plastic feet caps. We are currently unable to send just the caps and I do apologise regarding this but I shall forward your concerns over to my manager and they will look into this for the future. I hope this information helps. Kind regards Sam

Posted 2 weeks ago

“Bases are ok but not fantastic, whilst they do the job, both bottom plates came dented underneath in their packaging, this in turn stands out like a sore thumb on the black finished surface, clearly not checked before being sent, that or simply ignored!”

Posted 3 months ago

Good Morning Richard, Thank you for the feedback you have given after receiving the black bases. I am sorry to see and read they have dents on them. Can I ask if you have not done so already to please email the support team direct along with images of the dents and the team will be happy to look into this for you. The email is support@lakeland-furniture.co.uk Kind regards Sam

Posted 3 months ago

“One of the chairs wobbles and a couple of the legs arrived already scratched.”

Posted 5 months ago

Good Morning Emma, I am sorry to read that one of the chairs wobbles and a couple of the legs are scratched. Can I ask if you have not done so already to please email the support team direct at support@lakeland-furniture.co.uk along with your delivery post code and also an image of the scratches and also mentioning the wobble and they will be very happy to look into this for you and get this rectified. I hope this information helps you and once again I do apologise for the inconvenience this has caused. Kind regards Sam

Posted 5 months ago

“If we hadn’t received one part were drill holes not done and a missing protector on the leg it would have been higher stars as the actual chair is good quality and very comfy. When you’ve ‘finally’ put it together with no instructions.”

Lakeland Furniture 3 star review on 29th October 2023

Posted 5 months ago

Good Morning Sue, Thank you for the feedback you have given after receiving the Carson Bar Stool. I am sorry to read you did find problems with this product which included a missing protector and drill holes that had not been done. I do apologise regarding this. Please do email the support team direct if you have not done so already regarding the problems so they can look into this. The email is support@lakeland-furniture.co.uk They will be happy to help. Kind regards Sam

Posted 5 months ago

“The chair is lovely, but it did come with a dint in the cushion which remains there a week later. I emailed straightaway and I'm still waiting for a response. A shame as delivery was good and other than that, it's a good chair”

Posted 7 months ago

Good Morning Donna, I am sorry to read of the disappointment you have had after receiving your order but finding a dint on the seat. Can I ask you to please email the support team direct at support@lakeland-furniture.co.uk along with your delivery post code and the team will look into this for you. They do usually have a fast turn around with emails so I have checked with the team and they have informed me they can't locate any emails of what they can see. If you email today you will get a reply and we can sort this for you. Kind regards Sam

Posted 7 months ago

“Very pleased with the chair. comfy and built like a tank. Sad to say, but the 10% off code was still in force on the date of my purchase but I was still billed for the full price. So, NOT very happy.”

Posted 8 months ago

Good Morning Peter, Thank you for the feedback you have given after receiving your order. I am pleased to read you are happy with the product itself but are unhappy regarding not receiving the 10% discount. I am unable to look into this for you on my system here but if you would email the team at support@lakeland-furniture.co.uk asking about this discount they will be happy to look into this further for you. I hope this information helps. Kind regards Sam

Posted 8 months ago

“Good prices. Customer service great. Quality of bar stools ordered just ok. First delivery wrong food test received and unable to attach to stool. Quickly resolved after speaking with customer services and a new one sent out the next day. There after noticed a dent in the base of stool, have just left it and not got in contact with customer services again. So for quality its 3 stars, everything else 5.”

Posted 9 months ago

Good Afternoon Jenna, Thank you for the feedback you have given after receiving the bar stools. I am sorry to read you had a problem with your order and then you have found a dent on one base. Please do get in touch with the support team and they will be happy to look into this for you. Please also include an image of the dent. I hope this information helps. Kind regards Sam

Posted 8 months ago

“The office chair that I ordered was OK, but it arrived with no assembly instructions. I emailed Lakeland immediately and it took four days to get a response. And the instructions sent in the response didn't even correspond to my chair. By that time I'd already looked on YouTube for similar chairs and worked it out myself.”

Posted 9 months ago

“Parasol Slightly smaller than 2m but description does state sizes are approx. When I ordered parasol there was a promo code to get a cover for one pound. I used this but never got cover. I E.Mailed Lakeland to ask why this was invalid while still advertised if they had none left but no reply Also didn’t receive parasol from Lakeland but from Discount Stock Outlet”

Posted 10 months ago

“Very thin plastic but it does the job.”

Posted 1 year ago

Good Morning Carol, Thank you for taking the time to leave a review after receiving the parasol cover. I am sorry to read you feel the cover is very thin. Please do not hesitate to contact the team if you are not fully satisfied with the cover and they will be happy to help. You can contact the team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 1 year ago

“The chair looks good and is comfortable. Relatively easy to put together (despite there being no instructions). Three stars because it came with 2 screws instead of 4 so I can’t use it yet, plus it came with the wrong wheels. Otherwise, I’d say it’s good value.”

Posted 1 year ago

Good Morning Jenny, Thank you for the feedback you have given after receiving the chair. I am sorry that all the fixings were not included in the box and the wheels also. Having just chased this up with the team they have informed me they will be getting sent today for you. I do apologise for the inconvenience this has caused. Kind regards Sam

Posted 1 year ago

“Trimming quality not great, slightly disappointing quality for the money,”

Posted 1 year ago

Good Morning Martin, I am sorry to read that you have been disappointed with the product. Can I ask if you have not done so already to please email the support team along with images of the trim and they will be happy to look into this for you. The email address is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 1 year ago

“We purchased 3 beautiful gel stools last week. They really were beautiful. Unfortunately they are no good for my husband nor, I think, for anyone taller than myself. The footrest is positioned on the riser so the gap between the seat and the footrest remains the same however high or low the seat is. This means my husband either keeps the seat low and his feet on the floor or alternatively, has his knees up near his chest. Not the most comfortable way to sit. Your site and your delivery are brilliant”

Posted 1 year ago

“Hi! I would like to say thank you for the prompt response on customer service email. I ordered 4 chairs, received only 2 but they said the other box its on its way. Still waiting and hopefully all goes well.”

Posted 1 year ago

Good Morning Corina, Thank you for the feedback you have given after receiving your order. I am sorry to read that only one box had been delivered. Looking into this the team have asked for you to email them again stating the box has still not been delivered and they will likely do a stop and return and get it resent again for you. I hope this information helps. The email address is support@lakeland-furniture.co.uk Kind regards Sam

Posted 1 year ago

“Items were nice and clean, unfortunately, my boxes were ripped on delivery and needed to exchange. The exchange process is very good, a shame for a return you have to pay for a courier yourself.”

Posted 1 year ago

Good Morning Beth, Thank you for the feedback you have given after receiving your order. Having looked into this with the team they have informed me that your new stools will be delivered soon and hopefully you will be fully satisfied with your order. If you do have any problems then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 1 year ago

“One of the 4 chairs that arrived had sellotape taped to the chair seat rather than underneath the seat. This has resulted in a sticky mark left behind from the sellotape which I do not know how to remove without damaging the chair. Whoever put the wrappings over the chair was very careless!!!”

Posted 1 year ago

Good Morning Helen, I am sorry to read that one of the chairs you have received has been left with a sticky mark after having sellotape on the actual seat. Can I please ask you to email the support team along with an image of the marks and they will be more than happy to help rectify this. The email is support@lakeland-furniture.co.uk I hope this information helps you. Kind regards Sam

Posted 1 year ago

“The Black Cuban bar stools were great when initially purchased albeit I had some initial issues with parts which were resolved reasonably quickly. 3 months after the warranty period ended, we noticed a tear next to the seam on one and although it is acceptable that they would not provide a free replacement, I could not even purchase a replacement part e.g. the seat which seems wasteful.”

Posted 2 years ago

“I bought a bar stool with chrome legs. The choice was excellent, with three or four leg finishes and a range of colours. The chair, when built was as seen on the website. Delivery took two days, much faster than expected. The stool needed construction and there were no instructions provided and I had to get help to build it and it took a little working out. One bolt was missing and so far I can't buy one to completely finish the job. We chose one in the chair seat to leave empty. There were some small dents in one leg and on the footrail. Overall, I was disappointed by the difficulties in building the stool which really impacted on the whole purchase. The stool looks great in the kitchen, which is newly fitted, but the experience was disappointing.”

Posted 2 years ago

Good morning Brenda, Thank you for taking the time of leaving a review. I am sorry you found assembling the bar stool to be difficult due to no assembly instructions and a bolt missing and also small dents on one foot rail. Therefore can I ask you to please email the support team along with images of the dents and also mention the fixings that are missing and the team will be happy to look into this and hopefully rectify the problem. The email address is support@lakeland-furniture.co.uk Sorry for the inconvenience this has caused you. Kind regards Sam

Posted 2 years ago

“The bar stools look good are sturdy and comfortable. Unfortunately, although packed in one box, one of the bases had obviously been unpacked and returned as there is a dent in the base. The welding on back of seat is rough causing our granddaughter to scratch”

Posted 3 years ago

Good Afternoon Elaine, Thank you for the feedback you have given regarding the Leon Bar Stool and I sincerely apologise that you have received a base that has a dent on it and also the welding on the back of the seat is rough. Can I ask you to please email the support team direct at support@lakeland-furniture.co.uk along with an image of the welding and dent so they can look into this further and to see what they can do for you. Please also add your order number or delivery post code. Kind regards Sam

Posted 3 years ago

“Think the date for entry has long passed!!!!!@”

Posted 3 years ago

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Lakeland Furniture is rated 4.6 based on 2,721 reviews