Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street, Shaw, Oldham, Lancashire
Rating: 4.59

4.6 Rating 2,577 Reviews

91 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,577 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0161 694 2790

Location:

Glebe Street,
Shaw,
Oldham
Lancashire
OL2 7SF

Write Your review

Tell us how Lakeland Furniture made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lakeland Furniture 5 star review on 18th July 2026

1581

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent all round”

Helpful Report

Posted 7 years ago

Good Morning Hazel, I am pleased to see you are happy with the product you have received and I would like to Thank you for the feedback and 5*Rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“I received my bar stools one was damaged , I had to send pics of the damaged , you posted out a new seat but the courier wouldn’t take the damaged one I’m still currently living with a large box in my hallway it’s been two weeks now and I’m going to put it out with the rubbish next week”

Helpful Report

Posted 7 years ago

Good Morning Debbie, having looked into this further I have been informed that because of the damage on the seat we do not need to collect this and would ask for you to dispose of the seat. I hope this is acceptable but if you do need to speak to someone about this then please do not hesitate to contact us at support@lakeland-furniture.co.uk Sorry for the inconvenience this has caused you. Kind regards Sam

Posted 7 years ago

“I love the stools and on the whole they are fine, except 1 of them which has chipped paint all over the legs and looks second hand. I know it is not as we had to build them so I can only guess that the wood was not prepared sufficiently before they were sprayed. For the money though they are ok and i love the actual style.”

Helpful Report

Posted 7 years ago

Good Morning Diane, I am sorry to read that one stool has damage to the legs due to chipped paint. Can I ask you to please email our support team at support@lakeland-furniture.co.uk where they can help resolve this. They will likely ask for a picture of the legs so please include this in your email. If you are then fully satisfied and would like to post an image of your new bar stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“This company is unreal the service on the phone is fantastic, the quality of the items is amazing. i wish they had more choice i would never go any where else.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for the wonderful feedback and rating you have given after receiving your new product. I am pleased to read you found the service fantastic and the quality of the items amazing. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new products onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“We were pleasantly surprised as the kitchen stools are of good quality and great value, the website pictures don't do them justice! By the time they arrived here the boxes were burst open but the stools were fine!”

Helpful Report

Posted 7 years ago

Good Morning Stuart, I am sorry to read that on delivery of the parcel you found the boxes to be damaged but I am pleased that the bar stools were all fine and you have found them to be of good quality and great value. Thank you for the great feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new bar stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“Initially my parcel didn’t arrive at distributors, contacted lakeland and they reordered it straight away. Also they replied to my enquiry within a couple of hours.”

Helpful Report

Posted 7 years ago

Good Morning, I am sorry there was a delay in the delivery of your parcel but I hope you have now received your order and you are fully satisfied with it. Thank you for the feedback you have given and the 5*rating also. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“Box almost broken apart and appeared to have been previously returned. Unfortunately, the chair was unsuitable and I wanted to return. However, I was finding it difficult to do this, but NATALIE took me through many of my problems and gave me the best help ever; immediately answering my queries and 'holding my (old) hand' all the way. Many, many thanks to her. Hilary Desai”

Helpful Report

Posted 7 years ago

Good Morning Hilary, Thank you so much for the feedback you have given and I have passed on your thanks to Natalie and it is very much appreciated. If there is anything else we can help you with then please do not hesitate to contact us again. Kind regards Sam

Posted 7 years ago

“I am very pleased with my three bar stools. Colour is a darker grey than I expected but I am still happy with my purchase. Excellent quality and good value for money. They look great in may brand new kitchen.,”

Helpful Report

Posted 7 years ago

Good Morning Ellissa, I am pleased to read you are happy with the purchase you have made and you have found the bar stools to be excellent quality and good value for money. Thank you for the feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new bar stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“Simple order process and delivered as promised. Good quality item.”

Helpful Report

Posted 7 years ago

Good Morning Rod, I am pleased to read you are happy with your order and you have found the product to be good quality. Thank you for the great feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“Ordered an office chair. It arrived quickly, was easy to assemble and my daughter is very happy with it”

Helpful Report

Posted 7 years ago

Good Morning, I am pleased to see you and your Daughter are happy with the office chair and I would like to Thank you for the wonderful feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of the new office chair onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“The armless office chair was as described and arrived in 2 working days! Easy to assemble and looks fine in situ.”

Helpful Report

Posted 7 years ago

Good Morning, I am pleased to see you are happy with your new office chair and it arrived swiftly to you. Thank you for the feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new office chair onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“Very pleased with parasol but need to buy a sturdy base for it.”

Helpful Report

Posted 7 years ago

Good Morning Christine, I am pleased to read you are happy with the parasol you have received and I would like to thank you for the feedback you have given and the rating too. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new parasol onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regard Sam

Posted 7 years ago

“Good service, good description of item”

Helpful Report

Posted 7 years ago

Good Morning, I am pleased to see you are happy with your new product and the service you have received. Thank you for the feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“Very pleased with the purchase . good product thanks Iain”

Helpful Report

Posted 7 years ago

Good Morning Iain, Thank you for the great feedback and rating you have given after receiving your order. I am pleased to read you have found the product to be good. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“Amazing helpful tracking service.”

Helpful Report

Posted 7 years ago

Good Morning Gillian, I am pleased to read you are happy with your new product and the overall service you received. Thank you for the great feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“My purchase that I order from you was very Good.”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for the great feedback and 5*rating you have given after receiving your new product, I am glad you found it to be very good. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“Just what we wanted Thanks”

Helpful Report

Posted 7 years ago

Good Morning David, I am pleased to read you are happy with your new product and you have found it to be just what you wanted. Thank you for the great feedback and rating also. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“Aa advertised. Well packaged. Speedy delivery Thank you”

Helpful Report

Posted 7 years ago

Good Morning Pam, I am pleased to see you are happy with your new product and you found it as advertised, well packaged and also a speedy delivery too. Thank you for the great feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

“I ordered 2 bar stools from Lakeland for my new kitchen. On arrival (very quick and free) both seats were cracked. I immediately notified Lakeland of the damage by email with photographs on a bank holiday Saturday morning and was astounded to receive a reply straight away! They offered to replace the seats but as they were obviously not particularly robust I opted for a refund. Lakeland refunded my money fully. Thank you”

Helpful Report

Posted 7 years ago

Good Morning Caroline, I sincerely apologise that on receiving the bar stools you found them to be damaged but I am pleased you are happy with the service you received from us when dealing with this. Thank you for the feedback you have given and the rating too. Kind regards Sam

Posted 7 years ago

“Excellent service from beginning to end highly recommend item purchased Henley 3 m tilt taupe parasol 👍”

Helpful Report

Posted 7 years ago

Good Morning Lea, Thank you for the wonderful feedback and 5*rating you have given after receiving your new Henley Parasol. I am pleased to read you found the service excellent from beginning to end and you would highly recommend. If you would like to post an image of your new parasol onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 7 years ago

Lakeland Furniture is rated 4.6 based on 2,577 reviews