Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.65

“Please check the photos. Very poor quality workmanship. Cost over £3000 for 5 pleated curtains and 3.5 roller blinds. No value for money. Very poor quality workmanship. very short curtains all around. Rollar blinds does not close properly, didnt balance. Very poor communication, bad arrogant attitude from the staff. Overall very bad expence. Falls promisses. Taken the full price upfront. Over a month still didnt compleate the work to a satisfactory level. Need my money. Rip of company. Dont get trap to them”

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Posted 2 years ago

“Why are the 5 star reviews on here anonymous !!!!!!!!!!!!!!!!!!!!!”

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Posted 1 year ago

“Appalling customer service. Started off great, lovely sales chap, fitter was lovely. Post fit day it all went downhill. Our vertical patio blinds arrived the wrong size on the length so are just dragging along the floor. A manufacturing issue apparently. We had perfect fit blinds installed on some other windows and the following day a double glazed unit had a crack in it. The windows were brand new a month or so beforehand. It looks like a stress fracture where the blinds are fit too close to the glass and do not accommodate for (very normal) thermal expansion. The mind boggles. Hilary's have been a nightmare to contact - I sent the claim form over 3 times over the course of a few weeks before getting a response (all the while having a shattered window that we can not replace without removing/damaging the blinds so these need to be removed/reinstalled). Eventually they got back to us and we have sent a quote over for the replacement double glazed unit. They have come back asking that this is in a non editable format (it is a word doc, it is a small local company) as if the authenticity is in question. The format of a document can be easily changed by anybody with basic PC knowledge (I work for a tech firm) so this being sent in a format other than word would not confirm the authenticity. Hilary's are welcome to contact the company directly to verify this themselves, or indeed arrange a quote and replacement themselves, since the damage is a result of their product. They have also asked for the quote to be VAT registered. The quote does not include VAT (as I said, a small, local company so not VAT registered) so why on earth would they require this. Absolute absurd comments and I have been hung up on after being on hold on 3 separate occasions now. I am fuming at such terrible service from an allegedly reputable company and at the point of considering demanding a full refund since the security and safety of my windows is clearly not guaranteed with their product. I will be escalating my complaint to all of the relevant bodies.”

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Posted 1 year ago

“I would not give any stars if this was an option, arranged a fitting date for my blind, installer did not turn up for installation. Called Hillary,s office who made contact with the installer only to be told by office he will be out the fit the blind several days after original appointment. No apology given for non attendance. No discussion on whether the new appointment was convenient for me. Very poor customer service. Will not use this company again!!!!!!”

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Posted 2 years ago

“I ordered shutters for my entire house which were fitted in 2019. Two of the frames have cracked and split. I requested a call out and was charged a ‘nominal’ fee of £75. The engineer came and inspected he frames declared it was because of condensation and refused to accept that this was not the case. They have not returned any of my telephone calls to speak to a manager and the frames are still split. Can someone please tell me the “Peace of mind Guarantee” is because there is no peace of mind as the frames have not been fixed or replaced.”

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Posted 2 years ago

“So ordered automatic ceiling blinds only to have them fitted wrongly 3 out of 4 worked ! So when the so called fitter came back none of the blinds were of any use paid 1200£ to be told that the blinds have to be remade again after fourth attempt blind what we’re supposed to be fitted today had no motors in so no good no one wants to know at Hillary’s so arrogant and ignorant all they want is your money so much for being a professional company what a load of twaddle rip off merchants all of them they say they are going to compensate me for everything does this mean they’re going to pay for my whole extension to be re decorated?? For the damaged walls and ceiling don’t think so I wish to god I’d never had this rubbish company do my blinds of which I still haven’t got as they have to be remade again and fitted some time never monkeys could do a better job warning don’t use this company”

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Posted 2 years ago

“Dreadful experience with Hillary's Blinds. In December 2019 I ordered and paid for curtains and rails from Hillary's. They were eventually fitted in September 2020 and what an absolute disappointment. The are very poorly made with cheap headings and hooks and far too little material in each curtain. I was mislead into buying rails for the curtains as the fitter explained my new curtains would be so heavy that they would not be able to be fitted on my curtain poles. When the curtains arrived and were fitted they were flimsy and so much lighter in weight than my own original curtains. They looked skimped and cheap. Very, very disappointed. The customer service has been dreadful and even after one of their representatives came out to visit and said the goods were mis sold they have refused to give a full refund or alter the curtains. They accept no responsibility for mis selling the curtain rails and claim I made the order and therefore knew what I was getting. The customer service advisors have not been helpful one in particular has displayed appalling customer service and certainly needs training in her job. All in all a very sad situation and I am left with two pairs of very expensive cheap looking curtains from Hillary's and really not a lot I can do about it. They are a shoddy company and I would really think hard before using them. There are lots of small private curtain making businesses where you will get much better service and quality goods. This company advertises a professional service which will leave the customer happy. They are lying and offer very little in the way of a service. Would never recommend them”

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Posted 3 years ago

“We recently placed an order with Hillary’s, we were given a quote and agreed to remove a few curtains and blinds from the order as the price was expensive. A revised quote was not sent to us and we were told to ignore the prices of what we didn’t want. We had the fitter/advisor come to us and told us particular blinds that we wanted in our bedroom we’re not available. We agreed to have them changed. The fitter named Brian was amazing and did a fantastic job I would highly recommend him as a fitter his work was clean and did an amazing job. He took what was the final payment and only to get several calls from Hillary’s saying we owe them 700 pounds still. We on numerous occasions have asked for a revised invoice to show where this 700 pounds has come from and they keep saying they have sent it to us and we have not received anything even though we requested it to be sent via post as well. They keep hassling us to pay and we believe that until we see the revised invoice we will not pay they have now referred us to the debt company which I think is disgusting and unfair and just says a lot about the company they are. I would seriously if anyone is considering to go ahead with Hillary’s to not bother they are not a reliable company and this experience has been very frustrating for us as a family as we keep getting calls accusing us of not paying an amount that we don’t believe is correct. The advisors on the phone are very unprofessional. If you are reading this and considering to order blinds please look at other companies who will treat you with respect and are professional.”

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Posted 3 years ago

“Not impressed at all!! I have asked for a refund but have been told tough luck... I paid £900 upfront in good faith and have been left out of pocket and ripped off.... Each blind has an inch gap between them looking unsightly and letting in light... For the money they are really poor quality and not what I wanted at all. I will now have to purchase elsewhere and pay all over again. I am so annoyed and would strongly advise you not using this company/cowboys. I escalated my complaint to the Chief Exec - John Risman in the hope he can see what everyone else can see and that is a shoddy job!”

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Posted 3 years ago

“Avoid this company. I never write reviews but I must warn unsuspecting new home owners such as myself. Firstly customer service from the measuring visit was awful. The person turned up, had a look at 4 windows and quoted £2.5k (for roller blinds) as an estimate without even bothering to measure size. Secondly the price kept going down first it was £2.5k then £1.3k then £900-1100 if we were to go off the books and go with this person’s side business privately. I was seeing red flags at this point and said I wasn’t interested if it was at those prices. He then asked me how much I was expecting the job to cost and I said £700-800 (for 4 plain roll blinds) he said if I wasn’t prepared to pay around £500 per window then there would be no point of him even measuring up and wasting time. He then condescendingly looked around my house and said Hillarys is the gold standard of window furnishings and it’s not something I could order off ikea (as a first time home owner I admit I do have a lot of ikea stuff but it was so rude to sneer at me for it). I responded that the website should just list prices to avoid wasting everyone’s time and then he left. But just before he left he said if the office calls for a follow up because the measurements were not recorded, I would need to say that it was I who changed my mind on the day and declined the service (not that he wouldn’t bother measuring it if I couldn’t afford it anyways!). It was an awful and belittling experience and I felt bullied in my own home which is supposed to be a safe haven. Hillary’s is such a con, why would 1 plain roller blind on a small kitchen window cost £500? It’s extortionate. I did my whole house for a quarter of their quoted price from a homeware store on the high street. I really think they are ripping off gullible people. Although after reading some of the other reviews, I think I dodged a bullet. It seems I was saved from an incompetent and unprofessional service. There needs to be some kind of trading standards investigation into this place. It’s bizarre that trust pilot reviews are all 5 stars but on this site it’s more balanced.”

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Posted 3 years ago

“We have used these people before and service satisfactory. This time we have been unable to get any help from the company since the day after fitting. Of the 3 sets of curtains fitted, one set over double doors did NOT meet in the middle so a gap was left between the curtains showing the door. The fitter returned to check his work and suggested redrilling the support holes to allow the curtains to meet. Absolutely not. We have just redecorated the room. He then said he would let the company know to remake them to the correct size. Next day the original salesman appeared without making an appointment, and began pulling the curtains together to make them meet! This was appalling behaviour and eventually we got him to admit they were wrong. He tried to bargain as to how much more material we would have added! We have now been on the phone 4times over the last few weeks and have been promised that the area manager will contact us within 24 hours. To no avail. We will now contact the credit card company to arrange for a refund of our money. This has been a shocking experience. No call back! No refund yet.”

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Posted 4 years ago

“My kitchen window reveal has a ~2cm wide up-stand on either side. When it was fitted the fabric of the blind actually sits ~2cm in from the up-stand and therefore 4cm away from the wall (reveal) at each end. So it looks ridiculous with these gaps. The plastic end carriers that support and connect the blind to the top of the window reveal are also 2cm wide (and are not fitted neatly into the corners – they also sit 2cm away). If the sales guy had measured from wall to wall it would have fitted perfectly - all he had to do is to remove perhaps 1cm from that measurement. It's a schoolboy error to fail to even partially accommodate the width of the carriers. He did the same thing on the french doors. £636 for badly fitted blinds! Hillary's insist that it is fitted correctly and refuse to do anything about it - of course that would not be in their interest to do so. The first set of blinds that were in our study were measured perfectly, as were the Lounge vertical blinds on the second. I am frankly horrified by their lack of customer care. Shame on you Hillary's that you have zero respect for your returning customers. They actually called me later in the day telling me they had a sale on and as I'd recently had blinds fitted I might be interested?”

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Posted 4 years ago

“Overall our experience with Hillarys has been awful, poor quality product, poor fitting and terrible customer service. We placed an order for wooden shutters for 3 windows in May 2019, fitting was arranged for the beginning of August. Full payment was taken before fitting. We had the shutters fitted and all 3 were fitted in the incorrect frames. In addition to this one window was fitted crooked, one window had a bowed door and the final window was completely measured wrong where the frame of the shutters was completely out of alignment with the windows. Although the fitter would have been aware of these he continued to fit in incorrect frames and not mention the mis alignment. On closer inspection there were chips and marks on all shutters and holes left showing where the frames were the incorrect ones for our windows. All in all, very poor quality. This was raised immediately with Hillarys customer service, it was then followed up by many emails and phone calls over many weeks, Hillarys were not interested and did nothing to sort the issues, promises of calls did not happen and we were just ignored. Finally, a dispute was raised with the credit card company and an independent inspection carried out which confirmed all the issue raised. It was only at this point that Hillarys finally contacted us. We then had to have more 2 visits by Hillarys before a full new order was placed, then another 12 week wait for them to be re fitted. On this occasion all 3 windows were replaced but one window had the splits on the doors completely wrong so again another order was placed. Where the frames were replaced there was decorative damage, no effort was made to repair this. 6 weeks later the doors arrived, these came without brackets and the fitter did not have the skills to fit these! We were told new doors would need to be ordered but then a few weeks later another fitter with more experience was sent to fit them. It was 7 months from the first fitting and 5 additional visits where we had to take time off of work before Hillary’s were able to complete this order. They have no interest in customer service or taking responsibility for mistakes, their only interest is getting the money. I have asked for contact details to raise a complaint higher than customer service but have been fobbed off each time, advised that he has spoken to his manager! All in all a very unpleasant and stressful experience, I would not order from Hillarys again, mistakes happen but this was one thing after the other and left us out of pocket from unpaid days at work to get the matter rectified.”

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Posted 4 years ago

“TERRIBLE SERVICE! (But nice staff) I placed an order in December for blinds and today (10/3/20) I finally cancelled the order as once again the delivery date has been pushed back. Each time this information has only been passed on because I have been chasing Hillarys directly. The lovely people in customer service can only apologise for the poor communication and the continued delay, but there is no reason given for why they still don’t have the material in stock and you can forget about being offered a discount to compensate you for having to sit in a living room with no blinds for an additional 2 months and counting. Hillarys clearly train their staff well to be friendly and polite, but if you’re looking for a company that provides you with good end to end service within a reasonable time frame then they aren’t the company for you.”

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Posted 4 years ago

“My wife and I (Customer 10950852) chose Hillarys Blinds because of their positive reviews, the customer service and warranties advertised on their website and promotional material, and their offering a ‘one-stop’ shop including measuring, manufacturing and installing the blinds. For all of the above, we were prepared to pay more than other providers and ordered six real bamboo blinds for our house. The start was excellent. An advisor came to our house at the arranged time, took some measurements and gave us a quote. We agreed to go with that quote and a second advisor (Riki) came to our house to take more detailed measurements and to set a date for the installation. We paid the balance. And it was here that things went pear shaped. On the agreed date of installation, Riki phoned in the morning to confirm the meeting and my wife and I ensured we were home that day. However, the timeframe for the appointment came and went and nobody showed up. Later that evening, at 18:44 I received a message from Riki simply saying that another job had overrun. It took some time and effort (and several calls to Hillarys customer service) to find another date for the installation, but eventually the advisor came to our house and installed the blinds. They looked nice. However, after about one week, one of the blinds began to jam when we pulled the chord. We thought this should not be a problem given that Hillarys offers a 1-year warranty on their products. So we called Hillarys customer service on 0800 916 1094 to report this. In fairness, customer service agents were helpful. They told us that they will contact an advisor who will contact us within the next 48hours to check out the issue. But 48hrs came and went and we did not hear anything. We phoned and emailed Hillarys customer service again, and we were told the same thing, except this time they were contacting another advisor. The 48hrs came and went, and again silence. We were not contacted by any Hillarys agents. I called Hillarys customer service for the third time and was told to expect to be contacted by one of its advisors by the end of 30/11/2023. 30 November 2023 came and went, and nobody from Hillarys contacted us. This lack of reliable after-sales service is deeply disappointing, especially from a company that prides itself on customer satisfaction. A simple inspection of a faulty blind turned into an ordeal of unmet promises and wasted time. Regrettably, this experience has left us questioning Hillarys Blinds’ commitment to their customers. In the future, we would seek out a company that truly prioritizes and delivers on their promises of excellent service.”

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Posted 5 months ago

Hi, We are deeply sorry to se of your experience with us, please be assured this is not representative of the high level of service we aim to provide to our customers and we will be discussing this with all involved. It is our belief that an advisor has now visited you and as a result a replacement has been ordered. Becky

Posted 5 months ago

“Absolutely disgusted with this company! After 9 months of emails back and forth I have just received a letter threatening court action. Ordered shutter blinds for 4 windows, 3 of which I was very happy with and have paid for. However the fourth window was measured 1cm too short and the gap was filled with caulk which looks horrendous. They have offered me trim which I have refused as there is no trim on the other 3 windows, and I don’t see why I should accept this to cover up their fitters mistake when he measured the window. Absolutely at my wits end, the letter threatening court action came through yesterday on my granddaughters first birthday, am so upset. I have already paid them in full for the three windows which were measured and fitted correctly and don’t see why I should have to pay £900 for a window shutter I’m not happy with, but feel like I am being bullied into it.”

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Posted 6 months ago

Hi Alison, During the installation of our shutters, we may be required to use caulking to complete to fitting. This is highlighted in our key facts sheets that was provided to you at your survey appointment. Becky

Posted 6 months ago

“Extremely poor and indifferent, disorganised customer service. Couldn't deliver the full order despite much chasing and their insistence I paid in full. Took 8 months before my final blinds came during which they threatened court and legal action to make me pay for the Missing blinds. Eventually they blamed their self employed team of fitters and sent the final blinds. Quality of fit was poor and rushed within five minutes.”

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Posted 7 months ago

Hi Sarah, Whilst we cannot change the outcome of what's happened so far, we are keen to help and investigate to get to the bottom of what's happened, and provide feedback to those concerned. Please can you send us a private message with your details. Yasmin

Posted 7 months ago

“Blinds ordered beginning July, was to be fitted on the 2nd August, yes you guessed cancelled order not turned up. After another week I had to call them to find out what was going on, was told blinds to be fitted 27th August, sent then an enquiry for them to confirm the 27th which they did by return email, should have smelt a big fat rat as they did not give me the name of the fitter or a time! Yes you guessed again no one turned up, no call, no explanation, wasted day! I will keep you informed how I get on this week, but from what I have read they don’t really give a dam!”

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Posted 8 months ago

Hi Jenny, We are deeply sorry to see of your experience with us and would love to look into it further, please private message us with your full address. Becks

Posted 8 months ago

“DO NOT USE THIS COMPANY. VERY BAD CUSTOMER SERVICE!!! Ordered WHITE vertical blinds which look GREENY YELLOW when all together!! Called customer service to say that perhaps they should have more than one of each sample so customers came see the final colour. Quite aggressive person on the other end who said it’s not their policy to do that and that’s the colour I chose so it’s not their problem that it looks a different colour when all together. I pointed out that it’s difficult to choose a colour from one tiny sample when there’s no indication of what it will look like when one slat is behind another. To this comment she started shouting and saying it’s not their problem!!!”


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