Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.84

3.8 Rating 1,643 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

Metrics

Info

3.8

Based on 1,643 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

Write Your review

Tell us how Hillarys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the blackout blind and curtains in the bedroom look very nice, we are disappointed that there is still a lot of light showing around the top, bottom and sides. It was a lot to pay for something that didn't do the job as well as we thought it would.”

Helpful Report

Posted 1 month ago

Hi Jacqueline, Thank you for your review! We're glad to hear you find the blackout blind and curtains attractive. In terms of the light around the edges, this is unavoidable as there will always be a slight amount of light bleed with this type of product. However, we completely understand this may be disappointing, and we’re sorry the level of blackout hasn’t met your expectations on this occasions. Best wishes, Yasmin

Posted 1 month ago

“Beautiful blinds. Just perfection. Installing was not so. Andy had to drill into concrete to install and did not clean up all the dust and concrete chips. Two weeks later I'm still finding dust.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback! We're thrilled to hear you love the blinds and think they are perfect. We're sorry to hear about the installation process and the dust left behind. We appreciate your comments, and we'll ensure they are addressed to improve future installations. Best wishes, Charlie

Posted 1 month ago

“One of the fascia’s keeps falling off the blind. It was put back up by the gent who fitted it but it keeps falling off.”

Helpful Report

Posted 4 months ago

Hi James, Thank you for your review. We’re sorry to hear that one of the fascias on your blind keeps falling off. It's great to know that our fitter tried to resolve the issue, but we understand how frustrating this must be. Your feedback is important, and we would like to assist you further to ensure your blind is secure and functioning properly. I have ordered some velcro pads for you and are confident this will resolve the issue! Best wishes, Becky

Posted 4 months ago

“Very helpful & understanding.”

Helpful Report

Posted 10 months ago

Hi Joan, Thank you for your kind words! We're delighted to hear that you found our team helpful and understanding. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. Take care, Becky

Posted 10 months ago

“Ours is not a straightforward conservatory. Initially we planned partial shading of the roof area and required blinds for three equal sized oblong panels of maximum length, which precluded using remote operation and relied on using a long pole for opening/closing. The fitting of these blinds went well and looked good. So we extended the roof shading project and ordered a number of pairs of trapezoidal shaped roof blinds, many of different dimensions. That was much less satisfactory: repeated visits for measurements, blinds not manufactured to measurements, blinds that were not delivered when or where scheduled. The fitter did his best, but it was a long and frustrating job over 2-3 months. The company responded promptly to our complaints, and said they would look at a token of compensation but we never heard any more from them. In fairness, we’d say that if you have a straightforward installation of rectangular blinds, within the capability parameters of the blinds, you’ll probably be satisfied, especially if they are vertical window blinds and not roof blinds. The longer roof blinds are very difficult for me to open and close using the rod, but easier for my husband. (I hope he outlives me.) But on a number of occasions the blinds do not go back into their pleats as you close them. The fitter came and adjusted them, which has improved the situation somewhat but we still have to intervene manually quite often to poke them back into their contracted form (not easy when you are working at the height we are). This week, 3 weeks after completion, the ‘jaw’ on one of the poles broke, and we are awaiting a replacement. So though we appreciate that our conservatory represented an installation at the outer extremes of size and difficulty, we can’t wholeheartedly recommend Hilary’s Blinds.”

Helpful Report

Posted 11 months ago

Hi Sandra, Thank you for taking the time to share your detailed feedback. We're glad to hear that the initial fitting went well and that you liked the appearance of the blinds. However, we're truly sorry to learn about the challenges you faced with the trapezoidal roof blinds and the delivery issues. Your experience is not the standard we aim for, and we appreciate you bringing these matters to our attention. It's great to know that the fitter was able to assist with adjustments, but we understand how frustrating it can be when the blinds don't operate as expected. We also sincerely apologize for the lack of follow-up regarding the compensation and the pole issue you experienced. Your insights are invaluable to us, and we will work to improve our processes moving forward. If there's anything else we can do to assist you, please don’t hesitate to reach out. Best wishes, Becky

Posted 11 months ago

“Service is very good. Happy with most curtains and blinds. But have problem with long french window curtains. Hard to close and open. The runner which is in 2 parts comes apart so curtain get stuck in the gap and often comes off runner. Did mention it but told you should have had something put there. But no mention of fixing it.”

Helpful Report

Posted 11 months ago

Hi Marion, Thank you for taking the time to leave a review. We're glad to hear that you found our service to be very good and that you are happy with most of your curtains and blinds. We understand your concerns regarding the French window curtains and the difficulties you're facing with the runner - We encourage you to reach out to our customer service team for assistance on 0800 9166500 (Mon-Fri 9am/5pm). They will be able to help address this issue and work towards finding a solution for you. Thanks again for your feedback. Best Wishes, Yasmin

Posted 11 months ago

“Had roller blinds fitted in the conservatory and the living room excellent service from John for measuring them and Jim for fitting excellent service Edinburgh branch would highly recommend”

Helpful Report

Posted 2 years ago

Good morning Iain, This is just what we love to see, thank you. We are currently running a competition where you could be in with a chance of winning back the cost of your order? All you have to do is upload some images of your new blinds using the link below.. https://www.hillarys.co.uk/static/myhillaryshome-competition Good luck! Becks

Posted 2 years ago

“Blinds were good except the large one in the lounge, only pulled one way not very easy, had it changed for a split one which works perfect, had to wait a long time for longer wands as mum could not reach up with the short one's, overall Brain the fitter/sales rep wasA1 and polite, service and lead time was good, would use again, pricing seemed ok.”

Helpful Report

Posted 2 years ago

Hi, We appreciate your honest feedback, thank you for sharing your experience with us! Whilst its disappointing you experienced issues with the lounge blind, it's fantastic to hear of the help and resolution provided by our team, aswell as the impressive workmanship carried out by Brian! Yasmin

Posted 2 years ago

“The gentleman who measured up for our blinds was miserable and not very friendly. However the gentleman who fitted our blinds was lovely, very efficient, polite and approachable. The blinds are really nice, expensive but should last a long time.”

Helpful Report

Posted 2 years ago

“The blinds which were fitted we are extremely happy with, unfortunately that does not follow with the communication between the agent who first came to visit and us. We opted for roller blinds in the kitchen, picked the fabric and colour, but changed our mind prior to installation, and asked that the representative pay another visit. This has still not happened. We have had venetian blinds fitted in Lounge and bedrooms which look great, but still waiting for rep to contact ref kitchen and dining room roller blinds............”

Helpful Report

Posted 3 years ago

“Poor quality”

Helpful Report

Posted 3 years ago

“No problems with ordering or fitting (done in 15 mins) but price for what they are is extremely steep for kitchen and lounge blind and thats after a 15% previous customer reduction. Sorry Hillarys but I need to look for a better price some where else next time.”

Helpful Report

Posted 3 years ago

“Was happy with the sales person who came. The blind was a bit over priced for a small blind . If iI was fit enough would been able to get £120 cheaper in my local Dunelm. Would have taken a few minutes to install. Still my problem but I will not be using Hillarys again. Very overpriced and not true to the advert on the website.”

Helpful Report

Posted 3 years ago

“Daniel was very helpful & curtains looked nice when up. but only issue is that the curtains were a different length on one side. Now awaiting a replacement set!”

Helpful Report

Posted 3 years ago

“Lovely blinds but the pulls I ordered and paid for weren’t included.”

Helpful Report

Posted 3 years ago

“The man who came out to see me was very good 🙂 the fitter however was not very reliable and he missed the appointment the first time so I had to juggle my day and chase him up he said his computer had gone down so maybe he needs a more uptondate one I'm not sure .He came to fit them and forgot to leave some hooks on one side to tie the strings too ,but did them in the other side . and also instead of one pelmet as I wanted it was divided into three so looks a bit hit and miss and the middle one sticks out a bit , I was not happy either having all the rubbish left behind and having to clean up after and take all the boxes and paper to the tip .”

Helpful Report

Posted 3 years ago

“Ok but the chain is not long enough !”

Helpful Report

Posted 3 years ago

“As I had already chosen my fabric it was very quick and easy to order the product I wanted. Unfortunately when it came to fitting it wasn't as easy, I wanted the blind flush with the wall but it was fitted upto the window, this was changed quickly but I wasn't planning on repairing or repainting the whole wall and now I need to remove the raw plugs from the plaster and fill it in then paint.”

Helpful Report

Posted 3 years ago

“Good service from placing order to fitting. Pleased with blind, please can the continuing marrketing now stop.”

Helpful Report

Posted 3 years ago

“Have not completed fitting.promised to come back with ends for blinds no call or anything will never use you again I’m a pensioner and this is so unprofessional”

Helpful Report

Posted 3 years ago

Hillarys is rated 3.8 based on 1,643 reviews