Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.93

3.9 Rating 1,965 Reviews

73 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 26th July 2026

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with work carried out .. The man that put blinds up . Was very good tidy .. And we’re very Happy with all work .. 10 out of 10”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your lovely feedback. We're delighted to hear that you were happy with the work carried out and that the installer was professional, tidy, and provided such a positive experience. I'll be sure to pass your kind comments on to him. I did notice that the review was submitted with a 1-star rating. As your comments are so positive, I just wanted to check whether this may have been selected in error. If there was anything about your experience that didn't meet your expectations, we'd really appreciate hearing more so we can understand and improve. Kind regards, Becks

Posted 2 weeks ago

“had kitchen blinds fitted - happy with the blinds but had to get Hillarys back as 2 blinds of 16 not working. One works on and off ie electrically going up - the other (which the engineer " fixed ") won't go up. I lived with it and then phoned Hillarys as I thought the year's guarantee was getting close - only to find that it ran out a few days before. So I have one blind on and off and another which has been dodgy since being fitted . Phoned Hillarys and spoke to a woman who was rude. Asked to speak to someone in charge - she refused - I'm polite and speak normally to people. Phoned again as I was annoyed and spoke to a very nice gentleman who said the supervisor will phone me ( I said not this morning as I will have to have my phone on silent ). Apparently someone phoned that morning ( which I obviously missed ) but never again. So after sales is rubbish and especially bad when dealing with someone who is incredibly rude and totally unhelpful.”

Helpful Report

Posted 1 month ago

Hi Dr Evans, Thank you for taking the time to share your feedback. I am sorry to learn that you have been disappointed with your experience, particularly regarding the operation of your blinds and the service you received when contacting us. Having reviewed your account, I can see that your installation was completed over a year ago and that your warranty has now been expired for more than a few days. While the blinds are therefore no longer covered under the manufacturer's guarantee, we do appreciate your concerns regarding the issues you have experienced. To assist you, we have offered to arrange for an installer to visit your home to inspect the blinds. As the warranty period has elapsed, this would be subject to our standard call-out charge, which was explained at the time of booking. I am also sorry to hear of your dissatisfaction with the service you received from our customer service team. This is certainly not the level of service we aim to provide, and I apologise if you felt that your concerns were not handled appropriately. I understand that a callback was attempted following your conversation with our advisor, but unfortunately we were unable to reach you at that time. Should you wish to proceed with an appointment, please contact out Customer Service Team on 0800 916 6500. Best wishes Becky

Posted 3 weeks ago

“If I could do minus I would, the rep was fantastic at selling the blinds!!!!! the day they where fitted 29/06/26, my brother who has numerous health conditions and mobility problems, wasn’t well and was in the bathroom, when he came out the fitter had gone and left all the boxes and rubbish everywhere, not happy that anyone would leave the mess they did and not even say anything to him.”

Helpful Report

Posted 1 month ago

Hi Frank, Thank you for bringing this to our attention. I'm very sorry to hear about your experience following the installation of your blinds. While it's great to hear that the representative provided excellent service during the sales process, it's disappointing to learn that the installation did not meet your expectations. We would certainly expect our fitters to leave the installation area clean and tidy before leaving. Given your brother's health conditions and mobility issues, I completely understand why finding packaging and rubbish left behind would have been particularly upsetting and inconvenient. So that we can investigate this matter further, could you please send us your brother's details via private message, including his full name, address and any relevant contact information? Once we have these details, we'll be happy to look into what happened and address your concerns appropriately. We apologise for the inconvenience caused and look forward to hearing from you. Best wishes Becks

Posted 1 month ago

“Installation”

Helpful Report

Posted 1 month ago

Hi Luis, Thank you for the provision of images. To report an issue with your product or installation please contact our customer care team on 0800 916 6500 so that we can offer our assistance. Warm regards, Charlie

Posted 1 month ago

“Beware to all who have shutters fitted. The experience i have had with my plantation blinds is when they were fitted they covered the window seal. When the seal went on my window I was informed.ed by the glazier that hecould not help until the shutter was removeded. I rang hillarys for help and was informed that they were out of warranty i told them I knew that and was willing to pay. They informed because the shutters are difficult to remove so they don't offer that service. Ishould find myself a handy man. To say I was disgusted with there attitude is an understatement. Would never recommend them to my worst enemy.”

Helpful Report

Posted 1 month ago

Hi Pauline, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the frustration this situation has caused. We understand how disappointing this must have been when you were trying to arrange repairs to your window. While we always aim to support our customers as much as possible, I would like to clarify that we do not offer a removal service for shutters. I appreciate that this may not have been the answer you were hoping for, and I’m sorry for any disappointment this has caused. Thank you again for bringing this to our attention. Warm regards, Charlie

Posted 1 month ago

“For some reason couldnt give me appoinment so go elsewhere”

Helpful Report

Posted 1 month ago

Hi there, We’re sorry you couldn’t get an appointment and had to go elsewhere. Please be assured, we will certainly take your feedback on board. Warm regards, Becky

Posted 1 month ago

“Very bad customer service ordered vertical blinds and payed on 15th May to be fitted on 1st June, They did not fit them so ask for refund and that also has not happened. I phone but have not got not got any satisfaction.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for bringing this to our attention, and we're sorry to hear about your experience. We understand how frustrating it must have been to have your vertical blinds fitting not go ahead as planned after payment was made on 15 May, and then experience further delays when requesting a refund. This is not the level of service we aim to provide. We can confirm that your refund has now been processed and should be showing in your account. Depending on your bank or card provider, it may take a short time to appear, but the payment has been issued from our side. We also apologise for the difficulties you experienced when trying to obtain an update. We appreciate your feedback and will share your comments with the relevant team so that we can work to improve our communication and customer service. We're sorry for the inconvenience and disappointment caused, and we thank you for your patience. Best wishes Becky

Posted 1 month ago

“I will start by saying the fitter Tony, was lovely. Thats where the positive experience ends. We chose blinds based on our conversation together with photos from the brochure. However once they were fitted we were very unhappy with the way that one of the blinds looked, this was a sky light window and there were 3 cords which run through the middle and the length of the window and stay in place when the blind is open. They look messy and unsightly and are not pictured in any of the promotional material, neither were they discussed with us. For 3 weeks I have attempted to get some form of resolution from Hillarys but any communication (which had to be chased every time) pushed the blame on to us. Apparently this is an 'easential part' of the blind and we should have known this and shouldn't have agreed to the order. This is either untrue or it has been photoshopped out of their own photos? It isnt mentioned anywhere and isnt shown in any examples. They tried to suggest we were shown a sample (we were but this showed colour and material no cords or mechanism) and then finally claimed we were told they would look like this! We were not! They refused any resolution and refused to take our complaint further. Thankfully we paid by credit card and our card company requested evidence from us which included our confirmation, photos of our blind and photos from Hillarys website and the card company quickly agreed that Hillarys had mis sold and misrepresented the blinds we ordered and they reversed the full payment (£388). I would not recommend ordering from this company. There is a large facebook group dedicated to their appalling after sales service - i recommend checking this out before ordering as I wish I had. They are deceitful, photo shopping photos, lieing about conversations and deleting any complaints or negative/ truthful comments from social media. If you have any issues I wouldn't trust Hillarys to resolve them and would instigate a chargeback with your card company asap.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your feedback. We are pleased to hear that you found Tony to be friendly and professional during your appointment. We are, however, sorry to learn that you were disappointed with the appearance of your skylight blind and with your overall experience following installation. We understand that customers rely on the information, samples and images available during the sales process when making their purchasing decisions, and we regret that the finished product did not meet your expectations. Our records indicate that the blind supplied was manufactured and installed in accordance with the specification agreed at the time of order. The cord system referenced forms part of the design and operation of this particular blind type. While we appreciate that you feel this feature was not adequately represented or discussed, we are unable to verify the details of conversations that took place during the consultation and therefore cannot comment on differing recollections of what was said. Warm Regards Becky

Posted 1 month ago

“I had a really bad experience with them. Your advisor and those taking curtain measurements seem to work in different companies, poor communication and planning. Moreover: - we fixed an appointment at home for curtains measurements and the cancelled last minute, when I already wasted an afternoon at work. I work in the nhs and this was really upsetting. No explanation or apology - same person told me he’d come to set up curtains in my 3 rooms, but when I double checked a few days before (as at that point I didn’t trust them), they told me he’d set up one room only, as he didn’t receive the other 2 orders - Asked to rectify this and I get no answers to emails or text. A nightmare and very poor customer service and satisfaction Don’t spend all this money (it’s ££££!) as it’s NOT worth it”

Helpful Report

Posted 1 month ago

Hi Rob, I’m really sorry to hear about the cancelled appointment, inconsistent information, and the lack of replies you experienced. That level of service isn’t what we aim for, and your frustration is understandable. I can see that our customer experience executive team has now taken over on your account to move things forward. Thank you for your patience and allowing us the opportunity to resolve. Kind regards, Charlie

Posted 1 month ago

“I had day and night blinds that where recommended but the sun shines through we on the dark version which means we can’t see out tv which we have no option to move really would not recommend these to anyone”

Helpful Report

Posted 1 month ago

Hi Victoria, We’re sorry to hear the day and night blinds aren’t meeting your needs and that the dark version isn’t providing the visibility you expected. If you contact our customer care team by calling 0800 916 6500, we’ll take a look and see what can be done. Kind regards, Charlie

Posted 1 month ago

“We paid over £3,000 for our custom blind fitting and its been such a disaster. The Rep himself was very knowledgeable and friendly so we felt it was worth paying such a premium as we trusted he would do a good job. In reality its been a disaster. The rep originally cancelled our weekend instal slot so it had to be done on a Monday when I was working from home. Not ideal, but not the end of the world. The rep caused significant damaged around 2 of our windows. We have an 8 inch long crater left in our wall. The Hillary's rep patched it up himself with polyfiller before even alerting us and then offered me a £200 discount to handle it privately (I declined). We had a decorator come out to quote a repair and its looking to cost us around £2,000 to repair. This is a brand new house, it was in perfect condition until we trusted Hillary's with it. I reported this to Hillary's on 09/06 and emailed over photos of the damage. I am yet to receive a response. The whole experience has left us really upset to be honest. Our brand new home damaged in multiple rooms by Hillary's. We will now look to make a civil claim to recover the damages due to the lack of response from Hillarys.”

Helpful Report

Posted 1 month ago

Hi Ricky, I can confirm that we have now received the quotes for the damage reported - thank you for providing these to us. We have asked a member of our team to make contact with you shortly to confirm which quote has been authorised so that we can arrange payment without further delay. Thank you again for your patience whilst we have been reviewing this matter. Kind regards, Charlie

Posted 1 month ago

“NO RESPONSE - writing again since no one bothered to pick up the previous report. 10 weeks & I'm still waiting for my 1 window blind, getting pushed from team to team and have called customer care hundreds of times. No one is escalating, no one is stepping in to resolve and for past 6 weeks all requests to canecl & refund has been declined. All i get is tonnes of attitude and no definite answer.”

Helpful Report

Posted 2 months ago

Hi there, Please accept our apologies for the delay in responding, we have now submitted our response to your first review. Best wishes Becky

Posted 2 months ago

“WORST UK RETAILER EVER - we placed an order on 21st Mar for one window roller blind and are still waiting for it. So basically 10 weeks for a roller blind, and for close to 3 times the price, we were told 3 max 4 weeks. During these 10 weeks I have called the customer service several times, there's always a new excuse .... from missed couriers, operational delays and even petty politics between teams. The only thing they are good is performance marketing, they promptly schedule a call and send a charming designer and once u swipe the credit card then u see the real face. No one ever gives a call back, there's no email communication .... order gets passed on from person to person with each one blaming the others. Staff -both advisors & service execs are very high-handed and rude. I asked for the order to be cancelled but apparently that's not possible because it's already made, so it's made but still not delivered. I have used Hillar's twice before but something has gone massively downhill here. This is a clear sign of a company who's going through some troubles and customers are having to bear the brunt of it . The attitude of the staff, the lies and blame game is not worth it for a piece of white roller blind which you can get easily from hundreds of stores in London. PLEASE PLEASE AVOID , DONT FALL FOR THE CLAIMS IN THEIR ADVERTISING”

Helpful Report

Posted 2 months ago

Hi there, We’re very sorry for the extended delay and the frustration this has caused. This isn’t the service we aim to provide. I have checked your records and can see that a replacement blind is being delivered to your installer on Monday, as soon as he's received it. Kind regards, Becky

Posted 2 months ago

“Awful service. Once they have your money they're gone. Blinds were poorly fitted and they never came back to fix them. Avoid!”

Helpful Report

Posted 2 months ago

Hi there, We’re very sorry to hear about the poor fitting and the lack of follow-up. This isn’t the service we aim to provide. We’d like to investigate this as a priority and understand what happened. Please private message us with your full address & contact number so we can look into this further Kind regards, Becky

Posted 2 months ago

“Just awful experience. Needed shutter blinds for 4 windows. Waited 6 weeks from when the fitter came to measure for the one window shutter to be completely wrong. He advised me he will come back in 5 weeks time to fit this so leftvme with 3 done and one I need for me and my 6 month old son not done. I rung customer services and spoke to Nikki. A. She was rude at times (phone calls are recorded so evidence there). B. She didn't problem solve anything. C. Rung me bavk and offered me a 75 quid good will gesture. Disgusting As an update! They've now offered me 152 quid as a good will gesture or......I can not have the shutter fitted. I need the shutter for my son as he's 7 minths old, still recovering effects from longterm meningitis and needs a dark room. This uodate took a wk to get back to me. Awful!!!! Further update! The update was from today after waiting over a wk for you to contact me. Ready whenever you are to get back to me about a further discount and when the shutters will be arriving. Thanks Further update After 2 weeks of fighting this, they've now offered me a 200 quid reduction and my shutters to be fitted on the 9th of May. Still isn't good enough but I can't keep arguing. I'd advise anyone to stay away from this company. Further update! Promised a new wondow shutter on the 9th may for my bedroom. This was promised by Tori. Rung today and nobody is coming out to fit and no idea what is a actually happening. So that's just great. Asked for manager to call, said they wont. And my number has been passed to another fitter to say he isn't doing my fit. Unsure why my number is being passed around. Further update! Was assured a phone call to update me on my fit. Nobody has called me back. Just an odd phone from a fitter who shouldn't of ever contacted me in the first place. Can an area manager call me now????”

Helpful Report

Posted 2 months ago

Hi Caoline, Thank you for your feedback, and please accept my sincere apologies for the distress and frustration this experience has caused you. I will investigate the matter further as a priority and will be in touch with you personally before 4:00pm on Thursday with an update. Best wishes Becky

Posted 2 months ago

“Hillary’s with the making and delivery were very good . Unfortunately the installers are self employed and with that my fitting was terrible . I was let down with the fitting being substandard and then asked to pay extra for him to correct to make good the original fitting . Terrible service”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. Having reviewed your records, we can see that after the order was placed—and prior to installation—changes were made to the window area. Unfortunately, these alterations meant that the blinds had to be re-installed. As this work falls outside the original installation, it is classed as a chargeable service. We appreciate that this may be disappointing and wanted to ensure the reasoning behind the charge is clearly explained Best wishes Becky

Posted 2 months ago

“Avoid, shoddy blinds, booked for a repair, waited in all day , did not turn up, when rang up to find out where they where, said they turned up , look though window and said that they couldn't repair it, ??, nobody knocked the door or to let us know they had been, Hilarys are quick to take your money, but don't seem to want to fix , now got to wait for a video call to what the fault is,”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the missed appointment and the lack of communication – this isn’t the service we aim to provide. We’d like to look into this and make things right. Please contact our Customer Care team with your order details so we can locate your booking and arrange a repair as a priority. You can reach us on 0800 916 6500 (Monday to Friday, 9am–5pm), or by email at enquiries@hillarys.co.uk. Kind regards, Charlie

Posted 2 months ago

“Blinds fell out of the ceiling and… Blinds fell out of the ceiling and nearly landed on my dog. Do not use. They also show no concern or urgency for the others half hanging out my ceiling. It has taken them nearly 2 weeks since reporting the issue to send an installer to fix them.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the incident you’ve described, particularly given the potential risk involved. Unfortunately, at this stage we’re unable to investigate or provide a specific response, as we haven’t been able to locate your details on our system due to the limited information included in your review. That said, we do acknowledge and take your comments seriously. We’re genuinely sorry to read about your experience and understand how frustrating and concerning this situation must have been. If you would like us to look into this matter properly and review what’s happened, we’d very much encourage you to contact our Customer Care team directly so we can locate your order and address your concerns. You can reach them on 0800 916 6500 (Monday to Friday, 9am–5pm), or by email at enquiries@hillarys.co.uk. Best wishes, Yasmin

Posted 3 months ago

“Well so far I saved hard and ordered shutters for 4 windows. On the day of fitting no one turned up and no one had the decency to phone me. This was after I had to move couches beds and heavy furniture and for me in my 70s was very difficult. After chasing order fitter had personal problems so I should have shutters fitted next week. I just hope that when they are fitted I am pleased with them. So far experience not good.”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your experience, and we’re very sorry to hear about what has happened. We completely understand how upsetting and frustrating it must have been for you, especially after going to the effort of moving heavy furniture. This is not the level of service we expect, and we apologise for the lack of communication and the inconvenience caused. We’re glad to hear a new fitting appointment has now been arranged, and we sincerely hope the installation goes smoothly and meets your expectations. Kind regards, Demi

Posted 3 months ago

“Lack of communication . Had to chase samples over two and a half weeks. Second sales person advised final measurements to be taken within a few days.. After 10 working days...messaged sales person who didn't respond but fitter phoned three days later to arrange final measurements. 4 month wait to fit.... So far communication and actions very poor...”

Helpful Report

Posted 3 months ago

Hello, Thank you for taking the time to share your feedback, and we’re very sorry to hear about the communication issues you’ve experienced so far. We understand how frustrating delays and lack of updates can be, especially when you’re waiting on samples, measurements, and fitting arrangements. This is not the standard of service we aim to provide, and your comments have been noted and will be passed on to the relevant team to review. We do hope the remainder of your order and installation goes smoothly and meets your expectations. Kind regards, Demi

Posted 3 months ago

Hillarys is rated 3.9 based on 1,965 reviews