Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.85

3.9 Rating 1,591 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

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3.9

Based on 1,591 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The seller came to my house telling me that in a month I will have my blinds. After 2 months the installer came and the 2/3 blinds was wrong dimensions. He said I will come next week and fix them and he left even the boxes and frames in our room. 1 5 month after we still didn't see him. He contacted once, he booked appointment and he didn't show up. I am trying to refund but nobody is replying to me. I called the customer service to book an appointment but they are not realy booking a real appointment, they just lying to you and then you are depended on the installer which doesn't care if you moving things in your life in order to be in the house for meeting the appointment. Its just ridiculous the whole system and it's the most expensive blinds by far which os making it worse.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. I'm truly sorry to hear about the frustrations you've experienced with your blinds order. We strive to provide a seamless experience, and it's clear we've fallen short in this instance. I truly understand how inconvenient this situation has been for you, especially with the delays and lack of communication. It appears that a new date has been agreed for today. Thank you once again for your feedback. We value your comments as they help us improve our service. Best wishes, Becks

Posted 1 week ago

“Lounge shutters not fitted properly, screws sticking out, finishing not smooth, holes in the frames. Repairs were done but it was very much a patch up job with little bits of wood and adhesive round stickers, and not to the standard we expect from Hillarys. Requested a discount but this was refused as they feel the repairs done were acceptable. We asked for someone independent to come for a second opinion, but this was again refused. We are sad to say we would not recommend Hillarys shutters based on the quality of the work done for us.”

Helpful Report

Posted 2 weeks ago

Hi There, Thank you for your feedback. I can confirm we have arranged for an area manager to attend to address the issues you have. We apologise you were left feeling dissatisfied following the installation and will follow up after this visit has taken place. Emily

Posted 1 week ago

“I’m extremely disappointed with my experience with Hillarys. I chose them because they promote themselves as a premium, made-to-measure service — but unfortunately, what I received fell far below that standard. I specifically requested full-length, total blackout curtains due to my night shift work, and was assured this could be delivered. However, the curtains I received are not blackout, not full-length, and do not block out light as required. On top of that, the finishing is poor, and the stitching looks cheap — not at all what you’d expect from a product that cost a £1,000. Yes, you read that right, a pair of curtain, two pieces for one bedroom, one window! What’s worse is how my complaint was handled. Despite explaining that the product does not meet the purpose it was purchased for, I was told the curtains were “within tolerance” and the matter would not be taken further. I raised this multiple times and was met with repeated dismissals. At no point did I feel that my concerns were properly acknowledged or taken seriously. I work hard for my money and expected quality and professionalism from a well-known company like Hillarys. Instead, I’ve been left with an expensive product that doesn’t do what I asked for, and a complete lack of accountability. This was a very frustrating experience, and sadly I would not recommend Hillarys if you’re looking for true custom service or value for money.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the curtains have not met your expectations. We fully appreciate how important effective blackout curtains are for your night shift work, and regret that the product has not delivered the level of performance you were hoping for. Having reviewed the photographs alongside your order confirmation, I can confirm that the curtains were made using blackout fabric, and the level of coverage provided is in line with what we would typically expect for this type of installation. While blackout fabric significantly reduces light ingress, some light bleed — particularly around the edges and at the top and bottom — is unfortunately unavoidable with most setups. We understand how disappointing this must be, especially given your investment, and we are sorry that you feel let down. We never want any of our customers to feel unheard or undervalued, and it is regrettable that this has been your experience. However, after careful review, our position remains unchanged, and we are unable to take this matter further. Thank you again for your feedback. While we’re unable to offer a resolution in this instance, your comments have been shared internally to help us continue improving our service and customer experience. Yasmin

Posted 3 weeks ago

“The blinds are fine, but the fitting was dangerous — the entire roll fell on my head due to incorrect fixtures. I have a newborn, so this was especially alarming. It took 3 weeks to get someone out, only to be told the wrong type was used. Now we’re 2 weeks into waiting again for a proper fix. Totally unacceptable service.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you faced with the fittings. I can only imagine how distressing it must be, especially with a newborn at home. Your safety and satisfaction are paramount to us. I understand that the fix has taken much longer than expected, and I apologise for this inconvenience. We absolutely want to resolve this for you as quickly as possible. Please know that we are here to support you, and we appreciate your patience while we address this matter thoroughly. Best wishes, Laura

Posted 3 weeks ago

“Had a advisor tell me this was within tolerance really how can you justify that.”

Helpful Report

Posted 3 weeks ago

Hi Dean, Thank you for your feedback. I’m sorry to hear that you’re feeling this way regarding our advisor's comments. We strive for transparency in our assessments, and I understand how this may lead to frustration. Your concerns are important to us, and we appreciate the opportunity to clarify and address this matter further. Upon reviewing the account I can see we are currently reviewing the images provided and will be in contact to confirm next steps. Best wishes, Laura

Posted 3 weeks ago

“Poor customer service. Once blinds are fitted, they are not interested”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your email. Please get in touch with our Customer Services team on 0800 916 6500 so we can review your case and find a suitable way forward. Emily

Posted 2 months ago

“avoid black out blinds at all cost! the company provide low quality products , finishing and standards, they sell you black out blinds but bare in mind that after installation and having all the light coming in at 5 am...the only thing that they say is..sorry we can t stop the sun! the fabric is black out but light come in anyway... Would have been helpful to discuss this during the first visit, when we have been instead recommended to have roman blind to have a good obscuring result. Very rude lady at the phone, she does not have any proactive approach to customers or problem resolution. I wanted to find with them a solution but she just said... there is nothing that we can do!”

Helpful Report

Posted 2 months ago

Hi Francesca, Thanks for your feedback — we're sorry to hear you're unhappy with your experience. With all blackout blinds, some light bleed is normal, and our advisors are trained to explain this during the consultation. We’re also sorry you felt let down by our customer service — this isn’t the level of support we aim to provide, and we’ll review this internally. Your comments are appreciated and will help us improve going forward. Emily

Posted 2 months ago

“They are a complete joke ! Ordered my curtains in November last year , had them fitted in January, then noticed one curtain was damaged!!!! Two months later still waiting for them to replace it 😡😡😡😡😡😡”

Helpful Report

Posted 3 months ago

Hi Mrs Constanti, Thank you for reaching out to us and bringing this matter to our attention. We apologise for the inconvenience you’ve experienced. After reviewing the situation, we can confirm that the replacement curtains have been ordered and are showing as delivered to the installer back in February. However, when our customer care team spoke with the installer yesterday, he reported that he has not yet received the curtains. Please be assured that we are actively investigating this issue and will provide you with an update as soon as possible. Thank you for your patience and understanding throughout your journey with us. Yasmin

Posted 3 months ago

“Five months ago I placed my order and still don't have my curtains. Awful experience for such an expensive place. My advisor fit my curtains and noticed they were faulty and I'll fitting, not once, not twice but three times. Unfortunately the ones I currently have hanging embarragly in my house are the worst of the three failed attempts. Customer service are a disaster and are currently disputing any fault despite their advisor raising it to me! Awful experience and still unresolved after all the money I've spent. I would avoid using Hilary's. They accept more orders than they can cater for which is clearly resulting in poor quality curtains at extortionate prices.”

Helpful Report

Posted 4 months ago

Hi, Thank you for taking the time to share your experience, and we are sorry to hear about the ongoing issues with your curtains. It’s disappointing when expectations aren’t met, especially after such a long wait and with multiple attempts to resolve the faults. I understand how frustrating it must be to have curtains that don’t meet the quality you paid for, and your feedback about our customer service will be addressed with the team. Please be assured that we take these matters seriously. I can see that your account is being handled by our escalated complaints team, and Emily will be in touch. Best regards, Yasmin

Posted 3 months ago

“I had spent£1500 having venetian blinds fitted 7 in total and was pleased with them. I thought I would come back to yourselves and getting a quote for 3 small roller blinds. I was told that there was 50% off which was good. I had a chap call round and quote me £420 this was with 50% off. Absolutely over priced. I went with another company whom I will be recommending to people at a fraction of the price and equal quality. I will not be recommending hillarys”

Helpful Report

Posted 4 months ago

Hi There, Thank you for sharing your experience. We are sorry to hear that you wasn't satisfied with the quote provided and the quote was higher than expected. Please feel free to reach out to us directly if you would like to discuss your quote further, you can reach out team on 0800 5876451. Best wishes, Yasmin

Posted 4 months ago

“The best advice I can give to anyone thinking of using this company is DON'T. The workmanship is shoddy. Customer service do not respond to emails. I have spent hours trying to get anyone to engage with me and sort out a broken curtain rail which their fitter put up and damage to my home.”

Helpful Report

Posted 5 months ago

Hi There, I am sorry to hear this. We are committed to providing excellent service, I am sorry on this occasion it sounds like we have fallen short. Please do call our dedicated customer service team on 0800 916 6500 Mon-Fri 9am-5pm. We do respond to emails, so I am unsure what has happened here, to ensure you have the correct one, you can also email us at enquiries@hillarys.co.uk and we will look into the details for you. Emily

Posted 5 months ago

“Customer service. I have had two lots (two pairs) of Venetian blinds in the past. They have been satisfactory for a while, but when I had a problem with the first pair, the said they were not repairable, so ordered some new ones. This was September 2021. Now I have a problem with one of these and when I rang to ask for a repair, I was told they were out of warranty and the did not send anyone out to repair. What a shocking state of affairs and what about saving the earth if things like this cannot be repaired after 3 years when the blinds are like new, looked after by owner. I am disgusted with the customer service of this firm.”

Helpful Report

Posted 5 months ago

Hi There, I am sorry to hear you are disappointed. All information with regards to the warranty period is available at point of sale. If you would like to review the terms and conditions, there are available on our website https://www.hillarys.co.uk/terms-conditions/ Emily

Posted 5 months ago

“Unhappy 0 reviews GB Rated 1 out of 5 stars Redirected Nightmare Nightmare. While they were quick to take our money, getting some fundamental issues resolved with faulty blinds and faulty installation has been painful and hugely time consuming. We were told to purchase natural wood for south facing windows, as they are more heat resistant, but they warped in weeks. I believe we were just upsold the most expensive blinds not the most suitable ones at almost £3000. When you send an email for help, you get different staff responding to the issue, usually just asking for photos, or the same information and there is no continuity. You have to chase continually to get answers. When they remade a blind because it was faulty, it took over a month to get someone to even agree an appointment to replace it, and when they did they said they were doing me a favour otherwise I need to wait until the new year. When they installed the front blinds, they did it so badly people can see in from the street. There is no privacy. After asking for help, even after an installer said it was done wrong, they then ask for more pictures rather than accept their own installers opinion or pictures. When I ask to speak with a manager I am fobbed off. For my lovely new house this has been beyond stressful and I will never use them again - think carefully if you are willing to struggle like I have after they have taken your money and 6 months later still struggling to get it sorted......off to court we may go....”

Helpful Report

Posted 6 months ago

Hi There, Thank you for providing your feedback, this will be passed on internally and I am sorry your experience has not been a positive one. I can see the service call to review the issues has been booked for 02/01 and that there is an open query on the account to monitor the issues. I can see we have set to follow up upon completion of this visit. Emily

Posted 5 months ago

“I was not informed that the blinds I ordered would have holes in them!!”

Helpful Report

Posted 6 months ago

Hi Mike, Having checked your order and the information on your account, we can see that you ordered a blind with an eyelet finish. It's disappointing to see that you're not happy with the product we have supplied. Regards Becky

Posted 6 months ago

“Spent nearly £2000 on plantation shutters because Hilary's offered a lifetime guarantee but the shutters have gone faulty and they want a £75 call out fee ☹️”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback! We would like to confirm that all of our products are covered by a 12-month warranty, and we also offer a 4-year extended care plan on our shutters. Please note that this extended care plan includes a £75.00 call-out charge. To clarify, we do not provide a lifetime warranty on our shutters. Full details regarding our product guarantees can be found on our website using the following link: https://www.hillarys.co.uk/about-hillarys/product-guarantees/ If you would like to proceed with a service call with the call out fee, (within the 5-year period), please contact our team at 0800 916 6500 (Mon-Fri, 9am-5pm). Best wishes, Yasmin

Posted 6 months ago

“Awful company. Sells poor quality Venetian blinds that ensure the threading doesn't last long. When it then fails they insist you buy new blinds as they won't repair their products. Shameful! Avoid at all costs.”

Helpful Report

Posted 6 months ago

Hi Chris, Thank you for your feedback, though we’re genuinely sorry to hear about your experience with our Venetian blinds. We're unable to locate your details from your review, please feel free to reach out to us directly via private message should you like to discuss your review further! Best regards, Yasmin

Posted 6 months ago

“They are very expensive. When they were first installed the electric blinds didn't stop properly once they had finished going up and down. That was fixed but a few months later one of the panels stopped working entirely. That was fixed as well but now more panels have stopped working and Hillarys want to charge us to fix them. If you spend thousands of pounds they should be reliable and you shouldn't have to keep paying to fix them.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for sharing your concerns, though we’re genuinely sorry to hear about the ongoing issues with your electric blinds. It’s completely understandable to expect reliability after making such a significant investment, and we regret that you are having to deal with repeated problems. Our goal is to provide quality products and services, and your experience indicates we fell short. Please private message us with your full address & customer number so we can look into this further. Best regards, Becky

Posted 6 months ago

“Run an absolute mile. Sophia townsend messaged me yesterday, I was out. I messaged her back, and its now been 24 hours + no response. Electric blinds are stuck halfway, and people can see me and my wife as we sleep. Spent over £2000.00 on blinds for this level of service...… Do not I repeat, do not go with Hillary's if you prioritise good customer service, once you have paid them they really couldn't care less. This is the fourth time we've had issues now, which is fine, things happen to products over time, blinds are no different, but to not respond in a timely manner, is unprofessional.”

Helpful Report

Posted 7 months ago

Hi Luke, Thank you for sharing your experience, though we’re truly sorry to hear about the issues you've faced with our service. We understand how frustrating it must be to have electric blinds that are not functioning properly, especially when it impacts your privacy. It’s unacceptable that you have not received a timely response from us, and we appreciate your patience as we work to improve our communication. Your feedback is invaluable, and we’re committed to addressing the concerns you've raised. Please reach out to us directly at 0800 9166500 (Mon-Fri 9am/5pm) so we can expedite a resolution for you. Best regards, Becky

Posted 6 months ago

“We order blinds 2 sash and one arch back in Aug 24. 4 days ago 21st Oct I had a call from them telling me they couldn’t make the arched blind.. fitting date is end of November!!!! For an air BAnd B fully booked for December.. I asked if there was any other solution they came up with a roller🤣 absolute joke!!! Then they promised the salesman would rebook another appointment this didn’t happen… honestly this company is a joke I can’t believe they are still in business!!!! I would never recommend. I have to now go to a seamstress to make me Roman blind which to be honest I should have done in the first place as they are more reliable. Never again just want my 1000.00 back”

Helpful Report

Posted 7 months ago

Hi N, Thank you for taking the time to share your experience, though we’re truly sorry to hear about the issues you've faced with your order. It's disappointing to hear that we were unable to fulfill your request for the arched window, and we completely understand how this situation is not ideal for your busy Airbnb schedule. We appreciate your patience, and we regret that the alternative solution offered wasn’t suitable. We are committed to improving our service and your feedback is vital for us to make those changes. Best regards, Becky

Posted 7 months ago

“Terrible quality products and absolute scammers. Despicable staff. Despicable staff, and terrible product quality, as well as services. I have been scammed, ordered a curtain worth £2000 pounds for my bedroom window, and got a patched curtain in both halves, the curtain has been patched twice each half. the outside of the curtain tips folds inside, it is short, and crooked. It looks absolutely terrible. I have had an absolute nightmare, from spending hours on the phone, being lied to by managers, and the sales person, the latter being the biggest scammer of all, saying I could get a full refund or they would fix it-replace as he placed a new order, you wait and wait, then you call and there is no order placed at all. This happened twice of a long period, since May. The seller, is named H Hussain Grain, and really deserves to be shamed. Not only he scammed me as he ruined my walls by drilling in multiple places that are now visible over the curtain. They refuse to get both seller and service managers on a call, as conveniently they say opposite things, he never returned to my house, and ended sending another seller that apparently also keeps lying. Poor quality employees or defected products happen everywhere, but it is as company that you can make things right, and show you are values and how committed you are to provide good quality products and services to your customers. Hillarys failed at that, despite me being patient and waiting for months ,believing in their word. Stay away from this company is my best advice. Date of experience: 22 May 2024”

Helpful Report

Posted 8 months ago

Hillarys is rated 3.9 based on 1,591 reviews