Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.84

3.8 Rating 1,643 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,643 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£5K spent, blinds not fit for purpose! We spent over £5,000 with Hillarys, who fitted expensive Roman electronic blinds, and other blinds in our new build 4 bed house exactly 2 years and 2 months ago. Just recently we realized that all of our southern facing (sunny location) roman blinds are literally falling apart. The Roman Blind tape appears to have been glued on and not stitched, and most of the tape is completely pulling away from the fabric. These are blinds that have been used no more than twice per week, very well looked after and only charged twice in 2 years! We contacted Hilarys immediately upon noticing this issue, and we were told that we will need to pay for new blinds. They say they are out of warranty by just 2 months. But it's very fair to assume that if we have spent £5,000+ on blinds that they should last longer than 2 years - that is very reasonable to believe. I think anyone with any common sense would expect something they paid £5,000 for to last longer than 24 months under normal / light use. These blinds are in no way fit for purpose and we'll be taking action to get this rectified, and we will be making as much noise as possible over social media and as many channels as possible until Hillarys take this seriously and offer a solution. For reference, Blinds were fitted in July 2023, at DE13 9GN. Adding this for proof of this being a real review.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for sharing your experience with us, and we are truly sorry to hear about the issues you've encountered with your Roman blinds. We understand your frustration, especially after your significant investment. Your account is currently being reviewed and we will ensure an update is provided to you within 48 hours. We value your feedback and thank you for your patience whilst we look into this matter. Warm regards, Charlie

Posted 1 week ago

“Do not buy from Hillary blinds, I clearly said I wanted 2 matching blinds, came one with white flowers and one pure black?, said breakdown in communication as the material is same, ?, also fitted with 1 black bracket and 1 white bracket and said will pop in couple of weeks with a black one ?, I have had damage as well but they said it was not them. Do not get this company”

Helpful Report

Posted 1 week ago

Hi Karen, Thank you for sharing your feedback and explaining your concerns. We are sorry to hear that your experience did not meet your expectations. We have carefully reviewed your case and the information provided. While we acknowledge your concerns regarding the blinds and the fitting, we must respectfully confirm that we do not accept liability for the damage you have mentioned. I have asked that a member of our customer care team contact you to ensure a return date has been agreed so we can resolve the matter of the brackets. Warm wishes Charlie

Posted 1 week ago

“I cannot believe how terrible Hillary’s Blinds has been. It has been 9 months since they installed my blinds, and the entire process has been a nightmare. They’ve made multiple mistakes, and to this day, they still haven’t delivered the end cord, leaving my blinds incomplete. I’ve sent countless emails, and they ignore all communication. I paid £1,500 for what should have been a professional service, but instead I’ve been met with incompetence, delays, and complete disregard for customers. Avoid this company at all costs.”

Helpful Report

Posted 2 weeks ago

Hi Naya, Please accept our apologies for the delay in providing the component to you. Having reviewed your account I note that we have contacted the relevant team and asked that this be ordered and sent out urgently to you. We have asked that one of our team provide an update to you on this order also. Thank you for allowing us the time and opportunity to resolve this matter. Warm regards Charlie

Posted 1 week ago

“COWBOYS!!! Fitted blinds in May by Robert who only cared about his commission!! Paid thousands for 3 bedrooms, on the day of fitting one arrived broke. Was told the part was ordered and they would come back and finish fitting. Still nothing and going round and round in circles with customer service. Products paid for in full now Taking legal action! Avoid. Avoid. Avoid. Cowboys!!!”

Helpful Report

Posted 2 weeks ago

Hi there, I'm truly sorry to hear about your experience. This is not the level of service we aim to provide, and I apologize for the inconvenience and frustration you've faced. We take your feedback seriously and are committed to resolving this issue, please private message us with your full address. Warm Regards Becky

Posted 2 weeks ago

“OUTSTANDING PERFORMANCE IN ASSET RECOVERY”

Helpful Report

Posted 2 weeks ago

“Avoid at all cost!!! Awful Company. Adviser ordered the completely the wrong blinds - even though we were sat with them and they had the chosen samples! They *didn't* run through the order with us before asking us to sign and pay. Blinds turned up 3 weeks later and were fitted. After the first blind was fitted we said they were wrong. The fitter just carried on installing all 5 blinds. 3 blinds upstairs are all unfinished because they didn't have the correct parts! We were just told by the fitter to speak to customer services - who just told us they were they blinds that were ordered and there was nothing that could be done about it. Avoid at all cost!!!”

Helpful Report

Posted 2 weeks ago

Hi K, Thank you for sharing your experience. I’m truly sorry to hear about the issues you've faced with your blinds order. It’s clear we’ve fallen short of your expectations, and I can understand how frustrating this must be for you. We appreciate your feedback, as it helps us to improve our service moving forward. I note you have spoken with our customer care team and advised you will be providing a written report to us. Once this has been received we will fully review this matter and respond. Warm wishes, Charlie

Posted 2 weeks ago

“I had my blinds installed with a 2-year warranty. As soon as the warranty expired, I contacted the company about a repair (and I was even happy to pay for it). Instead of offering any kind of support, they told me: “We are not going to fix it, go find a handyman to sort it out yourself.” This response shows a complete lack of customer care or accountability. I regret ever using this company and will never go back. Avoid them by all means.”

Helpful Report

Posted 4 weeks ago

Hi Ahmed, Thanks for taking the time to share your experience with us. At Hillarys, we offer a 2 year warranty for any manufacturing or workmanships faults and then from years 2-3 we are able to offer a repair service (depending on the repair required) for a charge. We understand that the outcome is disappointing and are deeply sorry that we're unable to offer a repair at this time. Regards Becky

Posted 3 weeks ago

“Very bad quality, of my roman blind. Everyone who looks at ithorrified ritafied”

Helpful Report

Posted 1 month ago

Hi R, Thank you for taking the time to share your thoughts. We're truly sorry to hear that you're not satisfied with the quality of your roman blind. It’s disappointing to know it hasn't met your expectations, and I understand how that must feel when it doesn’t look right in your space. If you would like to discuss this further, please don’t hesitate to contact our Customer Care team on 0800 916 6500 (Monday to Friday, 9am–5pm). Additionally, it would be helpful if you could send any relevant photos to enquiries@hillarys.co.uk so our team can review the matter in more detail. We look forward to hearing from you Warm wishes, Yasmin

Posted 1 month ago

“Paid upfront for a pair of fitted curtains,made from measurements provided by Hilarys advisor.However the curtains did not fit the preinstalled tracks. either his measurements were incorrect, or he should have insisted that a good fit was not possible using the old track and a new track must be fitted. He just took the order and accepted the payment. What he should have done was to refuse the order and been truthful and honest.Customer Service was of no use , just didnt want to know. I have now ordered a new set of curtains from a reutable company, they were the company I had used previously at a price that is more than 50% cheaper. I would just like to point out that dealing with Hillarys you will definately be very dissapointed as customer service and satifaction is not one of their strong points "Beware"”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the disappointment you’ve felt. To clarify, the track in question was not supplied by Hillarys. Our advisor fitted the curtains to the existing rail as requested. Where a track is old or may not provide the best fit, our advisors do normally recommend a replacement. Your comments have been passed on for review so we can ensure this is addressed with our teams. We truly regret that you were left dissatisfied and will use your feedback to help improve both our service and communication. Emily

Posted 1 month ago

“Appalling service from the first fitting day right throug to the fitting of the final blind 8 MONTHS LATER! None of the curtains that were delivered fit at all- most were too short to reach the floor (or anywhere near it.) The fitter got violent and started throwing things around my home when I asked him to leave. Since that point I have received nothing other than excuse after excuse about why the curtains could not be replaced. The call centre team seem ok but everytime they have to refer to an un-named manager all progress grinds to a halt again. A really awful experience.”

Helpful Report

Posted 1 month ago

“If I could give less stars I would. We spent £7,000 on shutters through Hillarys (formerly Thomas Sanderson) and the job is still not finished. The fitter came on 4th June, left without completing the work, and promised to return the next day with missing blinds and finish the trim work. He never did. The shutters by the French doors were left with gaps, exposed screw holes and no trim. Replacement blinds eventually turned up weeks later, but the person they sent to fit them wasn’t qualified to finish the shutters. Since then we’ve been chasing Hillarys endlessly. Fourteen times in total. We have not had a single call back. Every promise of an “escalation” has gone nowhere. They even asked for photos of the unfinished work, which we sent, only to be told the pictures “show nothing left to do”. That is simply untrue. The work is visibly incomplete and the original fitter himself admitted he needed to come back. We have completely lost confidence that Hillarys will ever finish the job. The service has been dreadful from start to finish: no communication, no accountability, no workmanship you can rely on. A company that takes your money (I paid half in January and the other half in May) and then leaves you with half a job. Avoid them.”

Helpful Report

Posted 1 month ago

Hi Catherine, Thank you for your review, we are sorry to hear about your experience. Looking into the account, I can see we are in the process of arranging a second opinion in home visit. Once we have the advisors report we will certainly be in touch to discuss further. Emily

Posted 1 month ago

“Cancelled order took 3 days return email then offered to reduce the price if kept the order I said needed cancel and get refund I emailed within seconds to receiving theirs no reply back as yet hope this is not a sign they are going to drag this out !”

Helpful Report

Posted 1 month ago

Hi, Thank you for reaching out and expressing your concerns. I sincerely apologise for the difficulties you've faced with your order cancellation and the lack of timely responses from us. This is certainly not the experience we want for our customers. Upon reviewing the account I can see that we are processing your cancellation request and refund. Warm regards, Laura

Posted 1 month ago

“THE INSTALLER NEVER ARRIVED ON THE DAY AND TIME AGREED THEN WAS TOLD A NOTHER WOULD NOT BE AVIBALE FOR 15 DAYS THE CUTSOMER SERVICE IS NONE EXISTANT - THE TEAM LEADERS ARE NOT WORRIED ABOUT CUTSOMERS FEELINGS THEY JUST READ THEIR ANSWERS FROM A SCRIPT WHICH IS NEITHER HELPFUL OR KIND DO NOT BUY FROM HIOLLARYS THEY NEVER GIVE A REFUND AND THEY BLAME EVERYTHING ON THE CUTSOMER NO MANAGERS EVER AVAILABLE TO CHAT AND RECIFY SITIUATIONS IN A TIMELY MANNER AND THE AREA MANAGER IS NOT EVER CONTACTABLE - DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to voice your concerns. I’m truly sorry to hear about your experience with the installation and our customer service. This is not the level of care we strive to provide, and I completely understand your frustration. After reviewing your account, we can confirm that your installation did not proceed as planned due to unforeseen circumstances. We acknowledge that you should have been informed of this sooner, and we regret that you were not advised prior to contacting our customer service team. As a result of the situation, your installation was reassigned to another advisor in your area, and the goods were redirected to them. We understand that the installation is now booked, and we sincerely apologise for the inconvenience and the lack of communication at the outset. Our team will follow up to ensure the installation is completed to your satisfaction. We appreciate your patience and understanding as we work to rectify the situation. Warm regards, Laura

Posted 1 month ago

“The blinds were measured incorrectly, leaving gaps and negating their purpose. The installation caused holes in the ceiling due to mis-drilling or poor measurement. A single-piece header was promised but not delivered. Some of the blinds arrived damaged. Customer service was unhelpful—my call was disconnected, they failed to provide a complaint reference or subject access request reference, and a promised manager never called back.”

Helpful Report

Posted 1 month ago

Hi Mr B, Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues you've encountered with your blinds and the installation process. This is not the level of service we strive for, and I completely understand your frustration. Upon reviewing the account I can see my colleague Emily is currently dealing with this and has been in contact to provide you with an update. We appreciate your patience and understanding as we work to resolve this for you. Warm regards, Laura

Posted 1 month ago

“Hillarys customer service have to be the worst I have ever encountered. They don't answer questions, they mislead the customer and to top it all they accuse me of not paying when I have provided evidence I paid in full. Customer service are a total joke they actually don't care about the customer or treat them with any respect. We waited over 4 months for our shutters and were totally misled by the salesman who failed to give us all the information up front in order to make an "informed decision" - had we known they were coming the long way round the Suez Canal we would have gone elsewhere. They also fail to comprehend what a complaint is and fail to respond to complaints - the worst experience ever and has significantly impacted on our health and wellbeing.”

Helpful Report

Posted 2 months ago

Hi, Thank you for taking the time to share your experience. I’m really sorry to hear about the issues you’ve faced with your order and the frustration caused by our customer service—this is not the level of service we aim to provide. To help us look into this and resolve things, could you please send over privately: Your order reference number The best contact details for you Once we have this information, I’ll make sure your concerns are escalated to the right team for urgent review. We want to get this sorted for you as quickly as possible. Apologies again for the upset and inconvenience caused. Best regards, Becks

Posted 2 months ago

“I am at my wits end with Hillarys. Our fitter has been so unreliable and we are extremely disappointed in the fitting of the curtains. We have had several conversations with the customer service team to try and resolve the issue however the communication has been dreadful and no one is taking accountability. We have been left with curtains that close back on us when opened / are at uneven lengths and we can not get the fitter back to rectify the issue as he keeps not turning up. I would no reccomend this company at all.”

Helpful Report

Posted 2 months ago

Hi Jade, Thank you for your feedback, we're sorry to hear that you are having issues. We have sent a link for you to respond to so we can investigate further. Emily

Posted 2 months ago

“1. On the 5th of February I ordered 3 shutters for 3 bedrooms. 2. On the 8th of February I then ordered 2 shutters. One for my shower room & one for the window in my Sun room 3. I called to ensure that the 2 orders would be tied up & all fitted the same day. 4. On the 10th of June the fitter Steve arrived & advised he only had the 3 bedroom shutters. The remaining 2 unfortunately were in lockup of another fitter who had since left & Steve still had to gain access. 5. Unfortunately there was an issue with my main bedroom shutters & he couldn't get them to fit & they would be reordered. 6. Monday 23rd i called Hillarys to ascertain exactly what was happening. When would the remaining 2 shutters be fitted & importantly when could I expect the original bedroom shutters to arrive. The lady I spoke to advised that she would pass a message along to the fitter & ask.him to contact me. Had no clue if the bedroom shutters had been ordered. 7. I called again on Friday 27th June & spoke to Dan. What exactly was happening? He put me on hold & tried to contact Steve. He left a message for Steve to contact me. I asked had my bedroom shutters been reordered, he couldn't tell me that. I think I have been more than patient & to say i am appalled at the way this has been handled is shocking. Each person I have spoken to, seems to be relying on the fitter to liase with me. I didnt pay the fitter I paid Hillarys & as such the onus is on Hillarys to get this sorted.”

Helpful Report

Posted 3 months ago

Hi George, Thank you for taking the time to share your experience, and I sincerely apologize for the issues you've faced with your order. We strive to provide seamless service, and it's clear that we fell short this time. I understand your frustration with the communication and the handling of your shutters. Your feedback is invaluable to us, and we will take it on board to improve our processes and ensure better coordination. Rest assured, we are committed to resolving this matter for you as quickly as possible. As agreed, I will be in touch with you before 4pm today. Warm wishes, Becks

Posted 3 months ago

“Had an awning fitted by Hillarys. Ordered and paid for 350cm x 250cm but actually received a 300cm x 200cm. When I complained, was told to check the paper-work, which I did. Paper-work confirmed that I had ordered the larger size but so far, no response from Hillarys, other than "we'll get back to you". Still waiting...”

Helpful Report

Posted 3 months ago

Hi there, Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused. I can confirm that a replacement awning in the correct size has been ordered for you and due to be installed on 10th July. We appreciate your patience and understanding, and we will keep you updated on the progress. If you have any further questions or concerns in the meantime, please don’t hesitate to contact us on 0800 9166500 (Mon-Fri 9am/5pm). Best wishes, Yasmin

Posted 3 months ago

“The seller came to my house telling me that in a month I will have my blinds. After 2 months the installer came and the 2/3 blinds was wrong dimensions. He said I will come next week and fix them and he left even the boxes and frames in our room. 1 5 month after we still didn't see him. He contacted once, he booked appointment and he didn't show up. I am trying to refund but nobody is replying to me. I called the customer service to book an appointment but they are not realy booking a real appointment, they just lying to you and then you are depended on the installer which doesn't care if you moving things in your life in order to be in the house for meeting the appointment. Its just ridiculous the whole system and it's the most expensive blinds by far which os making it worse.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. I'm truly sorry to hear about the frustrations you've experienced with your blinds order. We strive to provide a seamless experience, and it's clear we've fallen short in this instance. I truly understand how inconvenient this situation has been for you, especially with the delays and lack of communication. It appears that a new date has been agreed for today. Thank you once again for your feedback. We value your comments as they help us improve our service. Best wishes, Becks

Posted 4 months ago

“Lounge shutters not fitted properly, screws sticking out, finishing not smooth, holes in the frames. Repairs were done but it was very much a patch up job with little bits of wood and adhesive round stickers, and not to the standard we expect from Hillarys. Requested a discount but this was refused as they feel the repairs done were acceptable. We asked for someone independent to come for a second opinion, but this was again refused. We are sad to say we would not recommend Hillarys shutters based on the quality of the work done for us.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for your feedback. I can confirm we have arranged for an area manager to attend to address the issues you have. We apologise you were left feeling dissatisfied following the installation and will follow up after this visit has taken place. Emily

Posted 4 months ago

Hillarys is rated 3.8 based on 1,643 reviews