Anonymous
We recently placed an order with Hillary’s, we were given a quote and agreed to remove a few curtains and blinds from the order as the price was expensive. A revised quote was not sent to us and we were told to ignore the prices of what we didn’t want. We had the fitter/advisor come to us and told us particular blinds that we wanted in our bedroom we’re not available. We agreed to have them changed. The fitter named Brian was amazing and did a fantastic job I would highly recommend him as a fitter his work was clean and did an amazing job. He took what was the final payment and only to get several calls from Hillary’s saying we owe them 700 pounds still. We on numerous occasions have asked for a revised invoice to show where this 700 pounds has come from and they keep saying they have sent it to us and we have not received anything even though we requested it to be sent via post as well. They keep hassling us to pay and we believe that until we see the revised invoice we will not pay they have now referred us to the debt company which I think is disgusting and unfair and just says a lot about the company they are. I would seriously if anyone is considering to go ahead with Hillary’s to not bother they are not a reliable company and this experience has been very frustrating for us as a family as we keep getting calls accusing us of not paying an amount that we don’t believe is correct. The advisors on the phone are very unprofessional. If you are reading this and considering to order blinds please look at other companies who will treat you with respect and are professional.
3 years ago
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