Dreadful experience with Hillary's Blinds. In December 2019 I ordered and paid for curtains and rails from Hillary's. They were eventually fitted in September 2020 and what an absolute disappointment. The are very poorly made with cheap headings and hooks and far too little material in each curtain. I was mislead into buying rails for the curtains as the fitter explained my new curtains would be so heavy that they would not be able to be fitted on my curtain poles. When the curtains arrived and were fitted they were flimsy and so much lighter in weight than my own original curtains. They looked skimped and cheap. Very, very disappointed. The customer service has been dreadful and even after one of their representatives came out to visit and said the goods were mis sold they have refused to give a full refund or alter the curtains. They accept no responsibility for mis selling the curtain rails and claim I made the order and therefore knew what I was getting. The customer service advisors have not been helpful one in particular has displayed appalling customer service and certainly needs training in her job. All in all a very sad situation and I am left with two pairs of very expensive cheap looking curtains from Hillary's and really not a lot I can do about it. They are a shoddy company and I would really think hard before using them. There are lots of small private curtain making businesses where you will get much better service and quality goods. This company advertises a professional service which will leave the customer happy. They are lying and offer very little in the way of a service. Would never recommend them