Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Hillarys Reviews

3.7 Rating 1,224 Reviews

67 %

of reviewers recommend Hillarys

Company Reviews

3.7

Based on 1,224 reviews


Customer Service
Avg Email Response Time	-1 hours

Visit Website

Email:

Mckay

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

Write Your review

Tell us how Hillarys made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 23rd February 2023

Hillarys 5 star review on 22nd February 2023

Christine Neumann

184

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased several matching blinds from Hillary’s over the past 5 years and been very pleased with them. However, one of my blinds has broken and when I phoned to ask if someone could come out, was told no as they were out of warranty. I said I was quite prepared to pay but was still told ‘no’ they didn’t offer a repair service. For a company as large as Hillary’s, to say I was disappointed is an understatement. I have 7 matching blinds in the same room but having great difficulty finding anyone else to fix this one blind.”

Posted 5 months ago

Hi, Service calls outside of the warranty – even at a charge, are not something Hillarys offer. We do however take your feedback on board and apologise for any disappointment which may have been caused. Yasmin

Posted 5 months ago

“A tale of two halves. We had roof blinds, perfect fit blinds and roman blinds fitted in our conservatory. The advisor for the roof blinds did not point out that the small, broken, sample blind shown was going to have the same plastic tab on the full sized blind that had to be engaged with a small slide on attachment on the end of a pole whilst looking into a bright sky, 9 foot in the air. We were told that someone would be in touch within 2 days to arrange coming to check her measurements and arrange fitting. It took 3 telephone calls over the next 10 days before this happened. The fitting was fine but the roof blinds are very difficult to operate and we are getting another company to replace them. Singularly unhelpful call from customer service when we expressed our disappointment. On the other hand, Alan who advised and fitted over the perfect fit blinds and Roman blinds was excellent and we are very pleased with them. However, would never use Hillary blinds again, too unpredictable in the service you receive.”

Posted 8 months ago

Hi Steven, We are disappointed to see that you're unhappy with your new blinds and the way your complaint was handled. The tab roof pleated blinds are operated using an extension wand, we are sorry that you're experiencing issues operating them. Becks

Posted 7 months ago

“As I had already received blind samples from Hillary's the sales visit was very quick and the blind that has been fitted is perfect. The fitting didn't go as smoothly. Even though my husband had told the fitter that the tiles were porcelain he arrived without the right drill bit as it he had broken it earlier in the week. So he couldn't fit the blind and had to come back on another day. Blind fitted but when I looked later at the blind after the fitter had left I noticed it wasn't straight in the window recess. I contacted customer services and they got back to me to say the fitter had ordered a new blind. Nothing wrong with the blind, just needed straightening up. The fitter rang and we discussed him coming out to sort out the blind. We arranged a date for him to come but then he got back to me to ask if head office had made the appointment or had I made it. I told him he had made the appt. He was actually day off that day so we had to rearrange. Blind now straight, problem had been due to one set of screws being loose. There was also an issue with documentation, I received an email with an order attached which was not mine. Fortunately no personal details on the order. Then before the blind had been fitted an email arrived to say that the blind had been fitted, no signature as it stated customer not present. Not true. Looking at other reviews it would appear that experience varies depending on who the salesman/fitter is.”

Posted 9 months ago

Hi Ann I am very sorry to hear you haven't had a good experience with the fit and the paperwork wasn't right. Please can you send us a private reply with your account details so we can look to feedback to the area manager and also for training purposes. I am pleased to hear that you are now happy with the fit and the blind 😊 Thanks Sharon

Posted 9 months ago

“Your after-sales service leaves a lot to be desired. I've been waiting over a week to have some pieces fitted onto my small window blinds (recently installed by you) to enable them to be opened.”

Posted 9 months ago

Hi Sue, After reviewing the account I can see that we arranged a service call appointment with an advisor to sort the issues. If this is still outstanding please contact our customer service team on 0800 9166500 (Monday-Friday 9am-5pm) so they can look into this for you. Thanks Laura

Posted 9 months ago

“I have used Hillarys before and been very happy. But standards have certainly changed, first of all the fitter left his dirty shoes on and my carpet wasn’t even a week old!! But he asked me for a step or something he didn’t even have a ladder with him!!! I had two blinds fitted one of which is definitely not straight, won’t be using them again that’s for sure.”

Posted 1 year ago

“Another story of two halves. The lady who came to measure up and advise us was very friendly and efficient. She was not at all pushy and helped us find the best option for our needs. The man who fitted the blinds did a great job and was also very friendly. In between the consultation and paying our money communication was terrible. I spoke to the office several times about when our blinds would be fitted and each time I was told that someone would get back to me. They were later than promised and were eventually fitted at very short notice.”

Posted 1 year ago

“A story of two halves. The lady who came to measure up was very friendly and not at all pushy. The gentleman who fitted the blinds was great, punctual and fitted blinds quickly. However after only 3 years one of the cords has snapped and I have been told that they cannot fix. Have been offered 10% discount on a new blind as I am an existing customer, as they always have this offer on I will not be bothering again. I regret spending the money on the blinds in the first place. They are nothing special. I will go for a cheaper option.”

Posted 1 year ago

“Had new blinds fitted. Not too happy with a couple of them. Called rep who came to house and who we ordered them from. Told us we had to phone fitter which we have twice with no response. Not good after service.”

Posted 1 year ago

“Good service and good quality blinds following two orders. Despite every window in the house being sorted I have since been bomarded with telephone, online and post marketing. I’ve spent a lot of money with this company and they still continually badger me for me - I have no windows left to cover!! This has caused a real annoyance which has really taken the edge off of a good service experience into a real negative.”

Posted 1 year ago

“We had a blackout blind fitted nearly two weeks ago, after the fitting as the weather was warm we went to open the window and found that the handles were catching the blind surround. I contacted the fitter he advised that it would require a spacer which he said he would order and confirmed it would take. Few days and he would get in touch to call again. Two days after they should have arrived, I’ve heard nothing. Not happy with the lack of customer service, meaning I have to chase again”

Posted 1 year ago

“The blinds were due to be fitted on 14 Jun. Wrong brackets sent for the bays. Told 2-3 days for the brackets to be delivered. Then when they didn't turn up 3-5 days. Turned up today but only posted yesterday (21 Jun)! Talking of a fitting date now of 28 Jun. Not very happy that, although the Agent says he will phone me back, he doesn't I always have to chase him! Not overly impressed by my experience, just hope the blinds are of a good quality when I eventually get them!”

Posted 1 year ago

“The rep was personable, knowledgeable, and prompt. The goods were ordered, made and delivered in the time quoted. The blinds were fitted in accordance with the manufacturers instructions. The big disappointment is that the "perfect fit" bedroom blinds do not exclude as much light as we had hoped - whilst we were advised and accepted that they would not totally exclude daylight, we thought and hoped there would be significant reduction. Sadly there is only marginal improvement, so our quest for a supplier of better equipment continues.”

Hillarys 2 star review on 20th June 2022

Hillarys 2 star review on 20th June 2022

Hillarys 2 star review on 20th June 2022

Posted 1 year ago

“Vertical Blinds do not meet in the middle and close properly still waiting for agent to come back and fix.”

Posted 1 year ago

“6 blinds in my holiday home not fitted to how it was agreed, they look a mess overhanging the recess. When attempting to rectify, drilling more holes the fitter broke my window.”

Hillarys 2 star review on 3rd June 2022

Posted 1 year ago

“Expensive and I disappointed as the blind wand was fitted at the wrong side of both my new Blinds, When I pointed it out to the fitter he told me I told him wrong which puts me off the company.. Oh I got handed a Thank you card but it was addressed to someone else..Pre written in a hurry I'd say..”

Posted 1 year ago

“Yet again, feeling let down. We had blinds from yourself at our last house , chap who fitted them was arrogant and sprayed some form of silicone on our new floor which could not be removed. Working on the proviso lightning doesn’t strike twice we asked you to come out to our new house, measurements were taken and blinds were fitted! Two out of the three were fine the third was to long, can you adjust it I asked,? I only fit em! Was the reply , I’ll order another! As if by madness we asked for three more in our living room . Once again all three were to long, I had mentioned to the fitter all the windows were different drop! I ONLY FIT THEM !was the reply and then after leaving found a cut in our hallway flooring caused by a drill, screwdriver or something. I run a company and if I treat my customers like this I would not have a company left. We would like to remain anonymous Thankyou”

Posted 2 years ago

“Not happy with fitter”

Posted 2 years ago

“Blinds fitted but are wrong, fitter having to order new blinds”

Posted 2 years ago

“I ordered my shutters in August and I was to get them fitted on the 21st January and I got no contact or correspondence so I phoned to check if any delays 3 times before the date and was told no delays expected then I emailed them and got no reply to any of my emails to make sure fitting was going a head and got no further reply’s the 21st January came and I phone again to be told that my shutters were not expected in until the 26th January! I raised a complaint as I had not confirmation since the 21st as to when a fitting date could now be expected I sent a email tried to call I got no reply, Iv paid half my money for the shutters and still waiting. I am totally disappointed with Hillery it’s a total disgrace that no one has got back to me.”

Posted 2 years ago

“Salesman.....Very rude I advised him from arriving at my house it was for a quote only, he said I was wasting his time. I told him to leave, 1 hour later I had chosen my blinds with a price I felt was satisfactory, 2 weeks later they were fitted. Edges of blinds shabby and happy not flush, and unless you pay extra the draw string is very cheap. I felt uncomfortable in the fitters company, I would never ever use them again ever. I sd to him what if I'm not happy with yr service, he said to my face, I was a difficult customer, but then told me I was pretty and lived local. No harm done but I did feel uncomfortable from start to end. Be ashamed Hillarys I have never had a response from that day to this.”

Posted 2 years ago

«
1
2
»

Hillarys is rated 3.7 based on 1,224 reviews