Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.98

4.0 Rating 2,122 Reviews

74 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was quite straightforward; service reliable, installation quick, messless and non-intrusive . Negative: I find it very difficult to operate one of the thermal blinds with one hand! I think it would be better to have two tabs on blinds wider than 1 metre. The blinds are beautiful and well made.”

Helpful Report

Posted 2 weeks ago

Hi Ulrike, Thank you for sharing your feedback. We’re glad the process was straightforward, the service reliable, and the installation quick and neat, and that you find the blinds beautiful and well made. We’ve noted your point about operating the thermal blinds with one hand and the suggestion for wider blinds; we’ll pass this input to the team for consideration. If you need any further assistance, please let us know. Kind regards, Laura

Posted 2 weeks ago

“I would highly recommend Hillarys. The whole process was seamless. The measurements were spot on. The fitter was extremely pleasant & did a briliant job. I was kept informed throughout. I am thrilled with my blinds!”

Helpful Report

Posted 2 weeks ago

Hi Mrs. Gartell, Thank you for sharing your kind feedback. We’re glad the process was seamless, the measurements were spot on, the fitter was pleasant, and you were kept informed. We’re thrilled you’re delighted with your blinds. Kind regards, Laura

Posted 2 weeks ago

“Great service from ordering to fitting ,”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for sharing your great feedback about the service from ordering to fitting. We’re pleased you had a positive experience. Kind regards, Laura

Posted 2 weeks ago

“A good experience from start to finish. Don the fitter is a lovely ,friendly and very helpful man, we are delighted with the blinds. They make the kitchen look so much better”

Helpful Report

Posted 3 weeks ago

Hi Susan, Thank you for sharing your experience from start to finish. We’re glad Don the fitter was lovely, friendly, and very helpful, and that you’re delighted with the blinds and the kitchen look. Kind regards, Laura

Posted 2 weeks ago

“Our experience with Hillarys has been incredibly frustrating and deeply disappointing. 90 days after our initial appointment, we still do not even have a confirmed fitting date, and no response and follow up from anyone.. Throughout this, I have been calling customer service almost every week, sometimes twice a week, waiting on the line for more than 20 minutes to speak to someone. When I finally get through, I am told the issue has been “escalated" . And then? Still no confirmed fitting date. I am left calling again, waiting again and hearing the same false promise again. How many times does the same issue need to be escalated before someone actually resolves it? This has gone well beyond a frustrating delay. It is the time wasted chasing, the unanswered messages and the repeated assurances that have still not resulted in a fitting appointment. We booked a measured and fitted service. Customers should not have to discover staffing problems themselves or make repeated calls simply to find out when their curtains will be installed. for the attention of everyone, timeline of our experience is as below: - 26 June 2026: Initial appointment with a Hillarys advisor who was in a rush to take the deposit as fast as possible and submit the order and make the sale. - 6th July 2026: Survey was carried out - On 5th of August 2026 : Initial fitting date -31 August 2026: Second fitting date promised! When we contacted the fitter the day before to jut confirm to make sure he'll be there , he told us he had left Hillarys weeks earlier. he had not notified us and said someone from Hillarys should've notified us. Had we not checked, we would have continued waiting for someone to arrive. - 1 September 2026:More than 60 day after our initial appointment, the curtains remained uninstalled. We were subsequently told that a new fitter is arranged. 24 September 2026: Still no confirmed fitting date with the new fitter... and no communication. This is beyond terrible customer service. We want someone to take responsibility for all these frustrations deliver the service we paid for. I will continue updating this review as the situation progresses ...”

Helpful Report

Posted 3 weeks ago

Hi Nadia, I’m really sorry to hear about the long delays and the lack of communication you’ve experienced. That’s not the service we aim to provide, especially after booking a measured and fitted service. If you’d like us to look into this, please reach out to our customer care team so we can review your case and the timeline you’ve shared. Kind regards, Laura

Posted 2 weeks ago

“A good experience from start to finish and very pleased with the finished look and quality of the blinds”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for sharing your positive experience from start to finish!😊 We’re glad you’re pleased with the finished look and quality of the blinds. Kind regards, Yasmin

Posted 3 weeks ago

“Absolutley would recommend hillarys too anyone my mum has her rollerblinds for years from them and they're stillworking amazing years later the experience ive had from ringing them to getting a quote on the shutters I've had is simply outstanding customer service from start too finish and I love my shutters so glad I've had them from there will defo recommend too anyone”

Helpful Report

Posted 3 weeks ago

Hi Lisa, Thank you for your fantastic feedback!😊 We’re thrilled to hear your mum’s roller blinds have lasted years and that your experience from quote to service was outstanding. Kind regards, Yasmin

Posted 3 weeks ago

“Our fitter Thanos was very professional and did a great job.”

Helpful Report

Posted 3 weeks ago

Hi Tricia, Thank you for your kind feedback!😊 We’re glad Thanos was professional and did a great job. Kind regards, Yasmin

Posted 3 weeks ago

“Disgusting company . Excellent blinds but appalling customer service. Bully tactics when they bodge up payment agreements”

Helpful Report

Posted 3 weeks ago

Hi there, I’m sorry to hear about your experience and that our customer service fell short. This isn’t the standard we aim for, especially regarding payment discussions. If you’d like us to look into this, please reach out to our customer care team on 0800 916 6500 so we can review your case. Kind regards, Charlie

Posted 3 weeks ago

“Very helpful clean and well fitted”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your kind feedback. We’re glad you found it helpful, clean, and well fitted. Kind regards, Charlie

Posted 3 weeks ago

“A good quality service quick installation. Polite and friendly.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your kind feedback. We’re glad you were happy with the quality of service, quick installation, and the polite, friendly team. Kind regards, Charlie

Posted 3 weeks ago

“I think the blinds we bought are beautiful. The service was excellent. Delivery as expected. Installation efficient & unobtrusive & friendly. Price rather high. Don’t know about returns or refund - hope never to need to know or experience them.”

Helpful Report

Posted 3 weeks ago

Hi Ulrike, Thank you for sharing your feedback. We’re glad you find the blinds beautiful and that the service, delivery, and installation met your expectations. We note your comment on the price, and appreciate you highlighting that. If there’s anything you’d like to discuss in the future, feel free to get in touch with our team on 0800 916 6500. Kind regards, Charlie

Posted 3 weeks ago

“Great blinds extremely pleased with the result 😊”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your lovely feedback. We’re thrilled you’re extremely pleased with the result. Kind regards, Charlie

Posted 3 weeks ago

“The process was very easy, the staff polite and friendly. The blinds fitted perfectly. I am very pleased with the service and the results. I had the thermal silk blinds for my kitchen.”

Hillarys 5 star review on 18th September 2026

Helpful Report

Posted 3 weeks ago

Hi Linda, Thank you for your kind words. We’re glad the process was easy, the team was polite, and the blinds fit perfectly. They look amazing, thank you for sharing this with us. Kind regards, Laura

Posted 3 weeks ago

“Use rubbish material with spits and tears if in the sun. The whole idea of buying, the salesman doesn’t say that, it’s their excuse there after.”

Helpful Report

Posted 4 weeks ago

Hi there, I’m sorry to hear about your experience and the impression given by the salesman. This isn’t the standard we aim for. Please reach out to our customer service team on 0800 9166500 they can discuss your concerns further. Kind regards, Laura

Posted 3 weeks ago

“Never buy anything from Hillary’s. It has the worst customer service I have ever experienced. For over a month I have attempted to share my concerns about my fitting - from the lateness of the fitter, to the terrible fit as the fitter just wanted to get out so he didn’t have to pay parking meaning I had to pay extra for a handy man to help, to the fact my £2,800 blinds got dragged through dog muck on the way into my flat and that was bought into my home. It have shared countless emails, I have attempted to escalate my compliant. It’s been a month. They don’t respond to emails and only commented below as it’s in the public domain and they care more about reputation than actually listening and engaging fully with customers. The service you get is appalling. There are multiple blind companies - go and buy from anyone else as all Hillary’s care about is the money.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for sharing your experience. I'm very sorry to read about the issues you've encountered and the frustration this has caused. Please be assured that your concerns have been escalated and are currently being reviewed by our Customer Experience Executive Team. We appreciate that you've taken the time to detail the difficulties you've experienced, including the fitting appointment, the condition of the blinds on arrival, and the communication you've received since raising your complaint. Charlie, a member of our Customer Experience Executive Team, has been assigned to review your case and will be in touch directly once they have completed their assessment. We understand your disappointment and thank you for your patience while this review is taking place. Best wishes, Yasmin

Posted 4 weeks ago

“Care and attention to detail”

Helpful Report

Posted 4 weeks ago

Hi Harry, Thanks for your glowing 5* review!🙌 Yasmin

Posted 4 weeks ago

“We decided on getting a quote from Hillary’s due to their reputation and we weren’t disappointed. From the outset Mark was the consummate professional… very informative about what would suit our windows but never pushy, then, on booking him, he kept us fully informed of when he would be with us and when he actually fitted the blinds he was a clean worker and did a fabulous job … so much so that we ordered more blinds for our kitchen. We could not recommend him enough!”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for the wonderful feedback!🙌 We’re delighted to hear Mark was informative and professional, and that the fitting was tidy and to your satisfaction. It’s great that you’ve chosen to order more blinds. Thank you for choosing us. Yasmin

Posted 4 weeks ago

“Everything was so simple from start to finish, the blinds look superb and we are very pleased with them.”

Helpful Report

Posted 4 weeks ago

Hi Ken, Thank you for the wonderful feedback!😊 We’re glad everything from start to finish was simple and that the blinds look superb. If there’s anything else you need, please let us know. Kind regards, Yasmin

Posted 4 weeks ago

“Fantastic - perfect electric roller blinds. Very practical fesdional service. 😊”

Hillarys 5 star review on 16th September 2026

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your wonderful feedback! 😊 We're delighted to hear you received fantastic service and are loving your electric roller blind. It looks absolutely amazing and is a perfect addition to your home. Thank you for choosing Hillarys! 💙 Best wishes Becks

Posted 4 weeks ago

Hillarys is rated 4.0 based on 2,122 reviews