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Hillarys Reviews

3.7 Rating 1,229 Reviews

66 %

of reviewers recommend Hillarys

Company Reviews

3.7

Based on 1,229 reviews


Customer Service
Avg Email Response Time	-1 hours

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Email:

Mckay

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 23rd February 2023

Hillarys 5 star review on 22nd February 2023

Christine Neumann

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some blinds from Hillarys after a home visit from a salesman. 3 weeks later (and 2 days before they were due to be installed) I'm told that they don't make them anymore and would I be happy with a different type and colour that I can't see beforehand. Asked for a refund, had to deal with their call centre who tell me that I have to wait 7 days for a refund because it has to be approved by multiple layers of management. They stated on the phone and on their chat that they don't have a complaints process, you can only deal with the call centre. Wasted so much time with this company, would never deal with them again”

Posted 3 months ago

“Booked an appointment and received numerous texts and emails in the lead up to said appointment reminding me of the time of the appointment. The 3 hour time slot came and went, I had no visit and no communication. I called the main number and spoke with an advisor who said the salesperson was probably running late and he would put me on hold whilst he contacted him. A couple of minutes later he was back on the line saying that he had left a message for the sales person to contact me. That was a week ago and I have heard nothing at all from anyone at this company. A very unprofessional set up, wouldn’t consider dealing with them at all now.”

Posted 3 months ago

“Easy to book an appointment. Very professional advisor. Great vfm.”

Posted 4 months ago

“Excellent product which has enhanced the look of our rooms. The advisor Dan (No 117656) was a consummate professional throughout the sale and the fitting. Would thoroughly recommend Hillary’s.”

Posted 5 months ago

“My wife and I (Customer 10950852) chose Hillarys Blinds because of their positive reviews, the customer service and warranties advertised on their website and promotional material, and their offering a ‘one-stop’ shop including measuring, manufacturing and installing the blinds. For all of the above, we were prepared to pay more than other providers and ordered six real bamboo blinds for our house. The start was excellent. An advisor came to our house at the arranged time, took some measurements and gave us a quote. We agreed to go with that quote and a second advisor (Riki) came to our house to take more detailed measurements and to set a date for the installation. We paid the balance. And it was here that things went pear shaped. On the agreed date of installation, Riki phoned in the morning to confirm the meeting and my wife and I ensured we were home that day. However, the timeframe for the appointment came and went and nobody showed up. Later that evening, at 18:44 I received a message from Riki simply saying that another job had overrun. It took some time and effort (and several calls to Hillarys customer service) to find another date for the installation, but eventually the advisor came to our house and installed the blinds. They looked nice. However, after about one week, one of the blinds began to jam when we pulled the chord. We thought this should not be a problem given that Hillarys offers a 1-year warranty on their products. So we called Hillarys customer service on 0800 916 1094 to report this. In fairness, customer service agents were helpful. They told us that they will contact an advisor who will contact us within the next 48hours to check out the issue. But 48hrs came and went and we did not hear anything. We phoned and emailed Hillarys customer service again, and we were told the same thing, except this time they were contacting another advisor. The 48hrs came and went, and again silence. We were not contacted by any Hillarys agents. I called Hillarys customer service for the third time and was told to expect to be contacted by one of its advisors by the end of 30/11/2023. 30 November 2023 came and went, and nobody from Hillarys contacted us. This lack of reliable after-sales service is deeply disappointing, especially from a company that prides itself on customer satisfaction. A simple inspection of a faulty blind turned into an ordeal of unmet promises and wasted time. Regrettably, this experience has left us questioning Hillarys Blinds’ commitment to their customers. In the future, we would seek out a company that truly prioritizes and delivers on their promises of excellent service.”

Posted 5 months ago

Hi, We are deeply sorry to se of your experience with us, please be assured this is not representative of the high level of service we aim to provide to our customers and we will be discussing this with all involved. It is our belief that an advisor has now visited you and as a result a replacement has been ordered. Becky

Posted 5 months ago

“Measured and fitted a blind to our bathroom sash window. When the window is open, maybe 1 inch, blind is sucked into the window cavity. Explained this to the fitter when he fitted a second blind 2 months later. Blind is now damaged as it's been sucked in so many times. Company said I would be charged for a replacement blind as it's just outside 2 year warranty. If it was measured correctly would never have been an issue. (Didn't complain officially before as I thought it was just annoying rather than cause physical damage) Pretty disgusted by Customer service response. Should have replaced blind as a gesture of good will since it was incorrectly measured at the start, was too nice to ask the fitter to replace at the time. Lesson learnt!”

Posted 5 months ago

Hi Julie, Unfortunately, the information you been provided with is correct. Regretfully, as your blinds are no longer within the warranty period, we would not accept that they have been mis-measured or offer any replacements free of charge. Becky

Posted 5 months ago

“I was so impressed with the service I received. Merlin was amazing from start to finish! Quality & fitting excellent ! A very satisfied customer.”

Posted 5 months ago

Hi, Thanks for your excellent feedback, your advisor will be delighted when he sees how pleased your are 😀 We would love to see the results! We are currently running a competition for our customers to enter, giving you the chance to win back the cost of your order! Just click the link below and follow the instructions to submit your photos. https://www.hillarys.co.uk/static/myhillaryshome-competition Becks

Posted 5 months ago

“Disgusting lack of service. Ordered shutters in August, fitting was arranged for last Friday. Due to fit between 12 and 3pm. Fitter sent text 2:50pm stating that he was running late and wouldn't be able to fit and would have to reschedule. Spoke to two agents at Hillarys on Friday, neither would put me through to a manager and am still waiting for the rescheduled appointment. Now proceeding with a Section 75 claim as Hillarys have broken their contract as the product and service has not been delivered. Buyer beware!”

Posted 5 months ago

Hi, We are sorry to see of your experience with us and appreciate how disappointing this must be. It is our belief that your fitting appointment has now taken place and a gesture of goodwill has been agreed. If there's anything else we can help with, do let us know. Becks

Posted 5 months ago

“Neil Evans who came and fitted my blinds was a very helpful and pleasant young man, he worked hard and done a great job fitting my wooden blinds, i would highly recommend him and i would give him 5 stars , my name is Sheila”

Posted 6 months ago

Hi Sheila, This is just what we love to see and we'll be sure to pass your feedback over to Neil 🤩 As a thank you for choosing Hillarys, we are running a competition for our customers to enter, giving you the chance to win back the cost of your order! We would love to see your new blinds all you have to do is click on the below link, enter your details and submit a photo. https://www.hillarys.co.uk/static/myhillaryshome-competition Becks

Posted 5 months ago

“I have purchased several matching blinds from Hillary’s over the past 5 years and been very pleased with them. However, one of my blinds has broken and when I phoned to ask if someone could come out, was told no as they were out of warranty. I said I was quite prepared to pay but was still told ‘no’ they didn’t offer a repair service. For a company as large as Hillary’s, to say I was disappointed is an understatement. I have 7 matching blinds in the same room but having great difficulty finding anyone else to fix this one blind.”

Posted 6 months ago

Hi, Service calls outside of the warranty – even at a charge, are not something Hillarys offer. We do however take your feedback on board and apologise for any disappointment which may have been caused. Yasmin

Posted 6 months ago

“Awful experience from the start. Blinds definitely not made to measure as they're currently hanging crooked on my window. Blinds on my patio door falling off after only a few months. Holes drilled into my wall without even asking. Currently been waiting for two weeks for them to confirm that someone will come out to do repairs. Having to constantly chase this. As soon as they have your money they don't care. Avoid.”

Posted 6 months ago

Hi, Whilst we cannot change the outcome of what's happened so far, we are keen to help and investigate to get to the bottom of what's happened, please message us with your full address so we can look into it further. Yasmin

Posted 6 months ago

“Waited 4 months for replacement blinds, damaged, now waiting for a refund over 30 days old.”

Posted 6 months ago

Hi, We are sorry for the delay in having your refund sent back, we believe this has now been resolved. Becky

Posted 6 months ago

“Ugly curtains. Being lied to. Not had any help from customer services.”

Posted 6 months ago

Hi Angela, This doesn't sound right, please message us with your full address so we can look into it further. Becky

Posted 6 months ago

“Absolutely disgusted with this company! After 9 months of emails back and forth I have just received a letter threatening court action. Ordered shutter blinds for 4 windows, 3 of which I was very happy with and have paid for. However the fourth window was measured 1cm too short and the gap was filled with caulk which looks horrendous. They have offered me trim which I have refused as there is no trim on the other 3 windows, and I don’t see why I should accept this to cover up their fitters mistake when he measured the window. Absolutely at my wits end, the letter threatening court action came through yesterday on my granddaughters first birthday, am so upset. I have already paid them in full for the three windows which were measured and fitted correctly and don’t see why I should have to pay £900 for a window shutter I’m not happy with, but feel like I am being bullied into it.”

Posted 7 months ago

Hi Alison, During the installation of our shutters, we may be required to use caulking to complete to fitting. This is highlighted in our key facts sheets that was provided to you at your survey appointment. Becky

Posted 6 months ago

“Clearly I am not the only one being done over by this awful company judging from the terrible reviews they are inundated with. These scammers claim I signed a contract with them for a pair of curtains that were costing over £1600. For two curtains! I did not sign any contract with them yet I am wrapped up in legal proceedings fighting a CCJ. Completely dishonest, evil company and I cannot stress enough that this company should be avoided at all costs.”

Posted 7 months ago

Hi, As this is now with our legal team, we are unable to comment further. Becks

Posted 7 months ago

“Avoid avoid avoid Fitted the wrong type of blind, meant door could not be fully opened. Numerous calls, emails and subsequent visits. Was promised a different type of blind but did not supply what was promised. And, the other blinds that were fitted were really poor workmanship (screws in different places on the bracket) Really expect a higher quality of service from Hillary’s which is why I used them in the first place. Would have had higher quality workmanship from a handyman!”

Posted 8 months ago

Hi, This certainly doesn't sound right and we'd love to get to the bottom of it. Please send us a private message with your details and we will be in touch. Yasmin

Posted 7 months ago

“Extremely poor and indifferent, disorganised customer service. Couldn't deliver the full order despite much chasing and their insistence I paid in full. Took 8 months before my final blinds came during which they threatened court and legal action to make me pay for the Missing blinds. Eventually they blamed their self employed team of fitters and sent the final blinds. Quality of fit was poor and rushed within five minutes.”

Posted 8 months ago

Hi Sarah, Whilst we cannot change the outcome of what's happened so far, we are keen to help and investigate to get to the bottom of what's happened, and provide feedback to those concerned. Please can you send us a private message with your details. Yasmin

Posted 7 months ago

“Great service from Petter Latin (118273). He’s very friendly and knowledgeable and fitted the blinds perfectly. Their products are very high quality and we are very happy we bought from Hillarys. Definetly recommend.”

Posted 8 months ago

Hi, This is just what we love to see, thank you! We are currently running a competition where you could be in with a chance of winning back the cost of your order? All you have to do is upload some images of your new blinds using the link below.. https://www.hillarys.co.uk/static/myhillaryshome-competition Good luck! Becks

Posted 8 months ago

“Had roller blinds fitted in the conservatory and the living room excellent service from John for measuring them and Jim for fitting excellent service Edinburgh branch would highly recommend”

Posted 8 months ago

Good morning Iain, This is just what we love to see, thank you. We are currently running a competition where you could be in with a chance of winning back the cost of your order? All you have to do is upload some images of your new blinds using the link below.. https://www.hillarys.co.uk/static/myhillaryshome-competition Good luck! Becks

Posted 8 months ago

“Blinds ordered beginning July, was to be fitted on the 2nd August, yes you guessed cancelled order not turned up. After another week I had to call them to find out what was going on, was told blinds to be fitted 27th August, sent then an enquiry for them to confirm the 27th which they did by return email, should have smelt a big fat rat as they did not give me the name of the fitter or a time! Yes you guessed again no one turned up, no call, no explanation, wasted day! I will keep you informed how I get on this week, but from what I have read they don’t really give a dam!”

Posted 8 months ago

Hi Jenny, We are deeply sorry to see of your experience with us and would love to look into it further, please private message us with your full address. Becks

Posted 8 months ago

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Hillarys is rated 3.7 based on 1,229 reviews