Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.84

3.8 Rating 1,689 Reviews

71 %

of reviewers recommend Hillarys

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About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 25th February 2026

189

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exceptional service and fitting from Matthew. Price was very competitive and quality of blinds look flawless.”

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Posted 1 day ago

“Brilliant professional service from start to finish Lots of good advice on what would work better for the finished look.”

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Posted 1 day ago

“Our new canopy made us very happy, because it didn't take long to remove the old one, and install the new one. It is much slimmer and less cumbersome than the old one, and the remote control means no more tedious winding of the handle, as on the old one. The two fitters did a very good job, and they were very polite”

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Posted 1 day ago

“All good, thanks”

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Posted 1 day ago

“Thank you as always great products, service and price range.”

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Posted 1 day ago

“Absolutely fabulous experience with the many blinds ordered and Robin Taylor the local Hillarys one stop person was brilliant”

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Posted 1 day ago

“Excellent service throughout. Professional and helpful staff. I’m very happy with my shutters.”

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Posted 1 day ago

“The blind was supplied on time and is very satisfactory”

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Posted 1 day ago

“The installation of our shutters was superbly executed by Tony. We are thrilled with the result. There was a blemish on a roller blind, which has been reordered immediately and a date for supply already sorted . Well done all round.”

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Posted 1 day ago

“Everything was good about the new blind we had fitted in our bedroom. The blind itself is beautiful as it is one that is a cross between a vertical louvre and net curtains in appearance. The service was excellent provided by Richard from the initial visit to completion of the fitting.”

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Posted 1 day ago

“Great service as usual”

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Posted 1 day ago

“Where do I even start… Firstly they left holes along the wall where they installed a blind wrong. Had to have them back again to fill them but now need to be paint over. Another blind is the rolled up the wrong way so is a different colour to the box (cannot go the other way). The cheap plastic handle snapped on another blind after a few months (clearly very cheap materials) I spent 4 months emailing them each time saying they would post out the part which never came. Eventually I called and they reassured me it would be posted out. Got a part that didn’t fit. They told me I was wrong and organised a person to come out weeks later. He can’t fix it and said he would be touch wit the right part …. Never heard back. 6 months trying to get it fixed. Trying to email them but they just get different people to email back and no one takes responsibility. Absolute joke of a company. Cheap products, zero accountability. Would not recommend.”

Helpful Report

Posted 2 weeks ago

Hi Blanaid, Thank you for taking the time to share your experience. I’m sincerely sorry to hear about the issues you’ve encountered — this is not the level of service or quality we aim to provide, and I completely understand your frustration. Having checked the details on your account I can see that our Customer Service Team have attempted to contact you to arrange an appointment so we can identify the problem blind, please contact them at your earliest convenience on 1800 882916. Warm Regards Becky

Posted 2 weeks ago

“I had the most amazing advisor appointment today with David! He helped me pick the products I wanted, but also it really helped having his design advice on colours and curtain headers. So, so excited for my fitting of blinds and curtains.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your wonderful 5-star review! We’re thrilled to hear David provided great guidance on products, colours, and curtain headers. We’ll pass your kind words to David and we look forward to returning to complete your installation! If you need anything else, we’re here to help. Warm regards, Charlie

Posted 3 weeks ago

“My experience with Hillarys highlights serious issues with transparency and customer service. A discount was stated to have been applied, yet the amount appeared to change over time and no customer copy of a receipt or invoice confirming this was ever provided. Despite multiple requests, only retrospective figures were supplied — which does not demonstrate transparency or proper communication at the point of sale. The response I received was dismissive and attempted to frame my concerns as emotional rather than legitimate. As a returning customer, this handling was particularly disappointing. I have lost confidence in the company and will be taking my business elsewhere.”

Helpful Report

Posted 3 weeks ago

Hi Carla, Thank you for sharing your feedback with us. I am sorry to hear that you remain dissatisfied with the outcome of your complaint. As outlined in our previous correspondence, a discount was applied at the point of sale, and a detailed breakdown of the pricing has been provided for your reference. We are confident that, at the time your order was placed, you were fully informed of the prices and as confirmed by the signed documentation, you agreed to proceed on this basis. In addition to the discount applied at point of sale, a goodwill gesture was applied in recognition of the delay experienced. Once again, we apologise for any disappointment caused. Best wishes, Yasmin

Posted 3 weeks ago

“Mark fitted blind today 27/01/2026 and it was fitted crookedly , when mark came to sell my mum the blind i felt he was rushing her to make her choice and only had 1 book to choose from . I felt everything was to much bother for him , I would not recommend HILARYS”

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Posted 4 weeks ago

Hi there, Thank you for letting us know about your experience. I’m really sorry to hear that the blind was fitted crookedly and that Mark seemed rushed. That isn’t the standard we aim for, and I understand how frustrating this must have been. Upon further review, I was unable to find any records indicating that you have reported your concerns to our customer care team. We are keen to help, if you would like to discuss your concerns further, please feel free to reach out to our team at 0800 9166500 (Mon-Fri 9am/5pm). Kindest regards, Yasmin

Posted 3 weeks ago

“DO NOT USE. Unfortunately, this has been a very poor experience from start to finish. At the beginning of December, a representative came out to quote for six blinds, covering only two rooms, yet somehow only five windows were measured. I only discovered this afterwards and was then told I’d have to wait until the fitting day for the missed window to be measured, which was already inconvenient. Today, 12/01/2026, the outstanding blind was due to be installed. No one showed up. I received no phone call, no email, and no explanation. I was left waiting in all day for an appointment that never happened. I have paid nearly £2,000 for this service and have been repeatedly ignored, let down, and inconvenienced, without so much as an apology. The lack of communication and professionalism is unacceptable. I’m still waiting to be told when the blind I’ve already paid for will be fitted, why today’s appointment was missed entirely, and what will be done to compensate for the multiple issues caused. Very disappointing service and not what you’d expect for the price.”

Helpful Report

Posted 1 month ago

Hi Archie, Thank you for your detailed feedback, and I’m really sorry for the ongoing issues and lack of communication you’ve experienced. It’s unacceptable that one of your windows was missed during the initial measurement, and that the fitting for the outstanding blind was missed without any contact or explanation. I understand how frustrating and inconvenient this has been, especially after paying in full and being left without updates or apologies. Regretfully, there was a delay with the manufacture of your outstanding blind, this has now been delivered. I've spoken with your advisor and asked that he contacts you as a matter of urgency. Best wishes Becky

Posted 1 month ago

“Our advisor Dee was great. Very helpful and respectful of our home. Could not ask for anymore. Did a great job of fitting our blinds”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your wonderful 5-star review! We're delighted to hear Dee looked after you so well and did a great job fitting your blinds. We'll pass your kind words to Dee. If you need anything else, we're here to help. Warm regards, Charlie

Posted 2 months ago

“I have now had 3 missed appointment from advisors coming to repair my faulty electric blinds. My blinds are stuck closed and now it looks like I’ll have Christmas in the dark. Avoid this company as they’re very unreliable. Terrible service considering I paid over 2k for blinds.”

Helpful Report

Posted 2 months ago

Hi Adam, Thanks for your feedback. I'm so sorry to see that the appointment was not kept again and will be looking into this as a matter or urgency. Best wishes Becks

Posted 2 months ago

“The blinds look great, but oh my goodness, it has not done my blood pressure any good. First, there was a delay in manufacturing which meant we had to reschedule installation a week later. We paid in two installments, half at time of booking and half on installation. Several weeks later I start getting emails chasing for payment as, while they reserved the second payment on my card, they never actually took payment. Trying to have a conversation with Hillarys is particularly difficult since they have no telephone number available, and contacting the "enquiries" email address, the only one they provide, entails a 3 day wait for a response. Once they start threatening to refer you to debt collectors within 3 days, you essentially cannot continue the conversation. I do hope they don't accidentally take the original payment as well, but have no way of knowing since they would not engage with the question.”

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Posted 2 months ago

Hi Ben, Thanks for your honest feedback and I’m glad to hear you’re happy with how the blinds look, though I’m really sorry about the stress the process has caused. Having checked your account I can see that your Account Manager is liaising with our Finance Team and as soon as they have an update will be in touch. Best wishes Becks

Posted 2 months ago

“Very disappointing service and lack of transparency. I paid well in advance for blinds to be installed, only to be told much later that the fabric I selected is out of stock. Despite taking full payment, the company has failed to deliver the product or provide a clear timeline for when it will be available. The communication has been vague, with no firm dates or assurances, and I’ve had to chase for updates rather than being proactively informed. Accepting payment without confirming stock availability is unacceptable, and leaves customers in a difficult position. While I have been offered the option to reselect fabric or wait indefinitely, neither is satisfactory given the circumstances. I expect either a clear resolution with confirmed timelines or a refund. Overall, this experience has been frustrating and has undermined my confidence in the company’s reliability and customer service.”

Helpful Report

Posted 3 months ago

Hi Nishikant, We’re truly sorry for the lack of transparency and the delays you’ve experienced with your blinds. Whilst an out of stock is something we cannot control we certainly need to ensure we are providing clear and concise updates to our customers regarding these matters. I note that your refund has now been completed and wish to thank you for allowing us the opportunity to provide an order to you. Best wishes Charlie Kind regards, Team Hillarys

Posted 2 months ago

Hillarys is rated 3.8 based on 1,689 reviews