Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.84

3.8 Rating 1,643 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

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3.8

Based on 1,643 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid upfront for a pair of fitted curtains,made from measurements provided by Hilarys advisor.However the curtains did not fit the preinstalled tracks. either his measurements were incorrect, or he should have insisted that a good fit was not possible using the old track and a new track must be fitted. He just took the order and accepted the payment. What he should have done was to refuse the order and been truthful and honest.Customer Service was of no use , just didnt want to know. I have now ordered a new set of curtains from a reutable company, they were the company I had used previously at a price that is more than 50% cheaper. I would just like to point out that dealing with Hillarys you will definately be very dissapointed as customer service and satifaction is not one of their strong points "Beware"”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the disappointment you’ve felt. To clarify, the track in question was not supplied by Hillarys. Our advisor fitted the curtains to the existing rail as requested. Where a track is old or may not provide the best fit, our advisors do normally recommend a replacement. Your comments have been passed on for review so we can ensure this is addressed with our teams. We truly regret that you were left dissatisfied and will use your feedback to help improve both our service and communication. Emily

Posted 1 month ago

“Appalling service from the first fitting day right throug to the fitting of the final blind 8 MONTHS LATER! None of the curtains that were delivered fit at all- most were too short to reach the floor (or anywhere near it.) The fitter got violent and started throwing things around my home when I asked him to leave. Since that point I have received nothing other than excuse after excuse about why the curtains could not be replaced. The call centre team seem ok but everytime they have to refer to an un-named manager all progress grinds to a halt again. A really awful experience.”

Helpful Report

Posted 1 month ago

“If I could give less stars I would. We spent £7,000 on shutters through Hillarys (formerly Thomas Sanderson) and the job is still not finished. The fitter came on 4th June, left without completing the work, and promised to return the next day with missing blinds and finish the trim work. He never did. The shutters by the French doors were left with gaps, exposed screw holes and no trim. Replacement blinds eventually turned up weeks later, but the person they sent to fit them wasn’t qualified to finish the shutters. Since then we’ve been chasing Hillarys endlessly. Fourteen times in total. We have not had a single call back. Every promise of an “escalation” has gone nowhere. They even asked for photos of the unfinished work, which we sent, only to be told the pictures “show nothing left to do”. That is simply untrue. The work is visibly incomplete and the original fitter himself admitted he needed to come back. We have completely lost confidence that Hillarys will ever finish the job. The service has been dreadful from start to finish: no communication, no accountability, no workmanship you can rely on. A company that takes your money (I paid half in January and the other half in May) and then leaves you with half a job. Avoid them.”

Helpful Report

Posted 1 month ago

Hi Catherine, Thank you for your review, we are sorry to hear about your experience. Looking into the account, I can see we are in the process of arranging a second opinion in home visit. Once we have the advisors report we will certainly be in touch to discuss further. Emily

Posted 1 month ago

“Muz Iqbal he really good job excellent service”

Helpful Report

Posted 1 month ago

Hi Rita, Thank you for your wonderful 5/5 star review! 😊 We’re thrilled to hear that Muz Iqbal provided excellent service and did such a good job. Your kind words truly mean a lot to us! Warm wishes, Becks

Posted 1 month ago

“Cancelled order took 3 days return email then offered to reduce the price if kept the order I said needed cancel and get refund I emailed within seconds to receiving theirs no reply back as yet hope this is not a sign they are going to drag this out !”

Helpful Report

Posted 1 month ago

Hi, Thank you for reaching out and expressing your concerns. I sincerely apologise for the difficulties you've faced with your order cancellation and the lack of timely responses from us. This is certainly not the experience we want for our customers. Upon reviewing the account I can see that we are processing your cancellation request and refund. Warm regards, Laura

Posted 1 month ago

“THE INSTALLER NEVER ARRIVED ON THE DAY AND TIME AGREED THEN WAS TOLD A NOTHER WOULD NOT BE AVIBALE FOR 15 DAYS THE CUTSOMER SERVICE IS NONE EXISTANT - THE TEAM LEADERS ARE NOT WORRIED ABOUT CUTSOMERS FEELINGS THEY JUST READ THEIR ANSWERS FROM A SCRIPT WHICH IS NEITHER HELPFUL OR KIND DO NOT BUY FROM HIOLLARYS THEY NEVER GIVE A REFUND AND THEY BLAME EVERYTHING ON THE CUTSOMER NO MANAGERS EVER AVAILABLE TO CHAT AND RECIFY SITIUATIONS IN A TIMELY MANNER AND THE AREA MANAGER IS NOT EVER CONTACTABLE - DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to voice your concerns. I’m truly sorry to hear about your experience with the installation and our customer service. This is not the level of care we strive to provide, and I completely understand your frustration. After reviewing your account, we can confirm that your installation did not proceed as planned due to unforeseen circumstances. We acknowledge that you should have been informed of this sooner, and we regret that you were not advised prior to contacting our customer service team. As a result of the situation, your installation was reassigned to another advisor in your area, and the goods were redirected to them. We understand that the installation is now booked, and we sincerely apologise for the inconvenience and the lack of communication at the outset. Our team will follow up to ensure the installation is completed to your satisfaction. We appreciate your patience and understanding as we work to rectify the situation. Warm regards, Laura

Posted 1 month ago

“The blinds were measured incorrectly, leaving gaps and negating their purpose. The installation caused holes in the ceiling due to mis-drilling or poor measurement. A single-piece header was promised but not delivered. Some of the blinds arrived damaged. Customer service was unhelpful—my call was disconnected, they failed to provide a complaint reference or subject access request reference, and a promised manager never called back.”

Helpful Report

Posted 1 month ago

Hi Mr B, Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues you've encountered with your blinds and the installation process. This is not the level of service we strive for, and I completely understand your frustration. Upon reviewing the account I can see my colleague Emily is currently dealing with this and has been in contact to provide you with an update. We appreciate your patience and understanding as we work to resolve this for you. Warm regards, Laura

Posted 1 month ago

“Hillarys customer service have to be the worst I have ever encountered. They don't answer questions, they mislead the customer and to top it all they accuse me of not paying when I have provided evidence I paid in full. Customer service are a total joke they actually don't care about the customer or treat them with any respect. We waited over 4 months for our shutters and were totally misled by the salesman who failed to give us all the information up front in order to make an "informed decision" - had we known they were coming the long way round the Suez Canal we would have gone elsewhere. They also fail to comprehend what a complaint is and fail to respond to complaints - the worst experience ever and has significantly impacted on our health and wellbeing.”

Helpful Report

Posted 2 months ago

Hi, Thank you for taking the time to share your experience. I’m really sorry to hear about the issues you’ve faced with your order and the frustration caused by our customer service—this is not the level of service we aim to provide. To help us look into this and resolve things, could you please send over privately: Your order reference number The best contact details for you Once we have this information, I’ll make sure your concerns are escalated to the right team for urgent review. We want to get this sorted for you as quickly as possible. Apologies again for the upset and inconvenience caused. Best regards, Becks

Posted 2 months ago

“I am at my wits end with Hillarys. Our fitter has been so unreliable and we are extremely disappointed in the fitting of the curtains. We have had several conversations with the customer service team to try and resolve the issue however the communication has been dreadful and no one is taking accountability. We have been left with curtains that close back on us when opened / are at uneven lengths and we can not get the fitter back to rectify the issue as he keeps not turning up. I would no reccomend this company at all.”

Helpful Report

Posted 2 months ago

Hi Jade, Thank you for your feedback, we're sorry to hear that you are having issues. We have sent a link for you to respond to so we can investigate further. Emily

Posted 2 months ago

“1. On the 5th of February I ordered 3 shutters for 3 bedrooms. 2. On the 8th of February I then ordered 2 shutters. One for my shower room & one for the window in my Sun room 3. I called to ensure that the 2 orders would be tied up & all fitted the same day. 4. On the 10th of June the fitter Steve arrived & advised he only had the 3 bedroom shutters. The remaining 2 unfortunately were in lockup of another fitter who had since left & Steve still had to gain access. 5. Unfortunately there was an issue with my main bedroom shutters & he couldn't get them to fit & they would be reordered. 6. Monday 23rd i called Hillarys to ascertain exactly what was happening. When would the remaining 2 shutters be fitted & importantly when could I expect the original bedroom shutters to arrive. The lady I spoke to advised that she would pass a message along to the fitter & ask.him to contact me. Had no clue if the bedroom shutters had been ordered. 7. I called again on Friday 27th June & spoke to Dan. What exactly was happening? He put me on hold & tried to contact Steve. He left a message for Steve to contact me. I asked had my bedroom shutters been reordered, he couldn't tell me that. I think I have been more than patient & to say i am appalled at the way this has been handled is shocking. Each person I have spoken to, seems to be relying on the fitter to liase with me. I didnt pay the fitter I paid Hillarys & as such the onus is on Hillarys to get this sorted.”

Helpful Report

Posted 3 months ago

Hi George, Thank you for taking the time to share your experience, and I sincerely apologize for the issues you've faced with your order. We strive to provide seamless service, and it's clear that we fell short this time. I understand your frustration with the communication and the handling of your shutters. Your feedback is invaluable to us, and we will take it on board to improve our processes and ensure better coordination. Rest assured, we are committed to resolving this matter for you as quickly as possible. As agreed, I will be in touch with you before 4pm today. Warm wishes, Becks

Posted 3 months ago

“Had an awning fitted by Hillarys. Ordered and paid for 350cm x 250cm but actually received a 300cm x 200cm. When I complained, was told to check the paper-work, which I did. Paper-work confirmed that I had ordered the larger size but so far, no response from Hillarys, other than "we'll get back to you". Still waiting...”

Helpful Report

Posted 3 months ago

Hi there, Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused. I can confirm that a replacement awning in the correct size has been ordered for you and due to be installed on 10th July. We appreciate your patience and understanding, and we will keep you updated on the progress. If you have any further questions or concerns in the meantime, please don’t hesitate to contact us on 0800 9166500 (Mon-Fri 9am/5pm). Best wishes, Yasmin

Posted 3 months ago

“I just love my new bedroom shutters fitted yesterday. Jon was friendly professional and a perfectionist. They look fabulous inside and outside. Definitely value for money . Thanks John x”

Helpful Report

Posted 3 months ago

Hi Sue, Thank you for your amazing 5/5 star review! 😍 We’re thrilled to hear that you're loving your new bedroom shutters and that Jon made the experience so enjoyable. It’s wonderful to know they look fabulous both inside and outside. Your kind words mean a lot to us! Warm wishes, Becks

Posted 3 months ago

“Excellent service all-round”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the fantastic 5/5 star review! 😊 We’re so glad to hear you experienced excellent service all-around. It’s always our goal to provide the best experience possible, and your feedback truly makes our day! Warm regards, Becks x

Posted 4 months ago

“The seller came to my house telling me that in a month I will have my blinds. After 2 months the installer came and the 2/3 blinds was wrong dimensions. He said I will come next week and fix them and he left even the boxes and frames in our room. 1 5 month after we still didn't see him. He contacted once, he booked appointment and he didn't show up. I am trying to refund but nobody is replying to me. I called the customer service to book an appointment but they are not realy booking a real appointment, they just lying to you and then you are depended on the installer which doesn't care if you moving things in your life in order to be in the house for meeting the appointment. Its just ridiculous the whole system and it's the most expensive blinds by far which os making it worse.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. I'm truly sorry to hear about the frustrations you've experienced with your blinds order. We strive to provide a seamless experience, and it's clear we've fallen short in this instance. I truly understand how inconvenient this situation has been for you, especially with the delays and lack of communication. It appears that a new date has been agreed for today. Thank you once again for your feedback. We value your comments as they help us improve our service. Best wishes, Becks

Posted 4 months ago

“Delighted with the service from start to finish. Representative came out measured up and gave me a date for fitting. Thank you Martin for your courtesy and helpful tips on how to look after the product. Was recommended to use your company by my daughter and I am very pleased I did, thank you”

Helpful Report

Posted 4 months ago

Hi there, Thank you so much for your wonderful review! 😊 We’re thrilled to hear that you were delighted with the service from start to finish and that Martin was helpful during the process. Recommendations from family mean a lot to us, and we’re happy to have met your expectations! Warm regards, Becks

Posted 4 months ago

“Really happy with the service we received from the survey to the fitting. The installer was really good and did a lovely job.”

Helpful Report

Posted 4 months ago

Hi Lily, Thank you so much for your lovely review! 😊 We’re delighted to hear that you were happy with the service from start to finish and that our installer did a great job. Your satisfaction is our priority! Warm wishes, Becks

Posted 4 months ago

“Lounge shutters not fitted properly, screws sticking out, finishing not smooth, holes in the frames. Repairs were done but it was very much a patch up job with little bits of wood and adhesive round stickers, and not to the standard we expect from Hillarys. Requested a discount but this was refused as they feel the repairs done were acceptable. We asked for someone independent to come for a second opinion, but this was again refused. We are sad to say we would not recommend Hillarys shutters based on the quality of the work done for us.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for your feedback. I can confirm we have arranged for an area manager to attend to address the issues you have. We apologise you were left feeling dissatisfied following the installation and will follow up after this visit has taken place. Emily

Posted 4 months ago

“I’m extremely disappointed with my experience with Hillarys. I chose them because they promote themselves as a premium, made-to-measure service — but unfortunately, what I received fell far below that standard. I specifically requested full-length, total blackout curtains due to my night shift work, and was assured this could be delivered. However, the curtains I received are not blackout, not full-length, and do not block out light as required. On top of that, the finishing is poor, and the stitching looks cheap — not at all what you’d expect from a product that cost a £1,000. Yes, you read that right, a pair of curtain, two pieces for one bedroom, one window! What’s worse is how my complaint was handled. Despite explaining that the product does not meet the purpose it was purchased for, I was told the curtains were “within tolerance” and the matter would not be taken further. I raised this multiple times and was met with repeated dismissals. At no point did I feel that my concerns were properly acknowledged or taken seriously. I work hard for my money and expected quality and professionalism from a well-known company like Hillarys. Instead, I’ve been left with an expensive product that doesn’t do what I asked for, and a complete lack of accountability. This was a very frustrating experience, and sadly I would not recommend Hillarys if you’re looking for true custom service or value for money.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the curtains have not met your expectations. We fully appreciate how important effective blackout curtains are for your night shift work, and regret that the product has not delivered the level of performance you were hoping for. Having reviewed the photographs alongside your order confirmation, I can confirm that the curtains were made using blackout fabric, and the level of coverage provided is in line with what we would typically expect for this type of installation. While blackout fabric significantly reduces light ingress, some light bleed — particularly around the edges and at the top and bottom — is unfortunately unavoidable with most setups. We understand how disappointing this must be, especially given your investment, and we are sorry that you feel let down. We never want any of our customers to feel unheard or undervalued, and it is regrettable that this has been your experience. However, after careful review, our position remains unchanged, and we are unable to take this matter further. Thank you again for your feedback. While we’re unable to offer a resolution in this instance, your comments have been shared internally to help us continue improving our service and customer experience. Yasmin

Posted 4 months ago

“The blinds are fine, but the fitting was dangerous — the entire roll fell on my head due to incorrect fixtures. I have a newborn, so this was especially alarming. It took 3 weeks to get someone out, only to be told the wrong type was used. Now we’re 2 weeks into waiting again for a proper fix. Totally unacceptable service.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you faced with the fittings. I can only imagine how distressing it must be, especially with a newborn at home. Your safety and satisfaction are paramount to us. I understand that the fix has taken much longer than expected, and I apologise for this inconvenience. We absolutely want to resolve this for you as quickly as possible. Please know that we are here to support you, and we appreciate your patience while we address this matter thoroughly. Best wishes, Laura

Posted 4 months ago

“Had a advisor tell me this was within tolerance really how can you justify that.”

Helpful Report

Posted 4 months ago

Hi Dean, Thank you for your feedback. I’m sorry to hear that you’re feeling this way regarding our advisor's comments. We strive for transparency in our assessments, and I understand how this may lead to frustration. Your concerns are important to us, and we appreciate the opportunity to clarify and address this matter further. Upon reviewing the account I can see we are currently reviewing the images provided and will be in contact to confirm next steps. Best wishes, Laura

Posted 4 months ago

Hillarys is rated 3.8 based on 1,643 reviews