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Hillarys Reviews

3.7 Rating 1,229 Reviews

66 %

of reviewers recommend Hillarys

Company Reviews

3.7

Based on 1,229 reviews


Customer Service
Avg Email Response Time	-1 hours

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Email:

Mckay

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 29th March 2023

Hillarys 5 star review on 23rd February 2023

Hillarys 5 star review on 22nd February 2023

Christine Neumann

184

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hillarys installed 5 electric blinds in our living room. 1 motor stopped working within a year, and on 9 June we were promised a replacement. On 16 August we are still waiting !!!! Letters of complaint ignored, phone calls not returned, unbelievable excuses (2 separate motors for lost in transit l; unable to contact their employee to see if he has it etc)”

Posted 9 months ago

Hi Huw, Thank you for your review - We're deeply sorry to hear of your experience. I have since been personally dealing with your account and I understand that Andrew was due to attend on Saturday to fit the replacement motor. I shall be following up with you today to see how your visit went. Yasmin

Posted 8 months ago

“Take your money and then they don't turn up, call the help desk constantly on hold saying how busy there operators are. Poor service and day wasted waiting at home.”

Posted 9 months ago

Hi Jeff, This is most concerning and we would love the opportunity to look into the matter further. Please private message us with your full address. Becks

Posted 8 months ago

“A tale of two halves. We had roof blinds, perfect fit blinds and roman blinds fitted in our conservatory. The advisor for the roof blinds did not point out that the small, broken, sample blind shown was going to have the same plastic tab on the full sized blind that had to be engaged with a small slide on attachment on the end of a pole whilst looking into a bright sky, 9 foot in the air. We were told that someone would be in touch within 2 days to arrange coming to check her measurements and arrange fitting. It took 3 telephone calls over the next 10 days before this happened. The fitting was fine but the roof blinds are very difficult to operate and we are getting another company to replace them. Singularly unhelpful call from customer service when we expressed our disappointment. On the other hand, Alan who advised and fitted over the perfect fit blinds and Roman blinds was excellent and we are very pleased with them. However, would never use Hillary blinds again, too unpredictable in the service you receive.”

Posted 9 months ago

Hi Steven, We are disappointed to see that you're unhappy with your new blinds and the way your complaint was handled. The tab roof pleated blinds are operated using an extension wand, we are sorry that you're experiencing issues operating them. Becks

Posted 8 months ago

“Blinds did not fit properly, customer service was non existent, just denial and dismissive, would not use this company again and would recommend others not to either”

Posted 9 months ago

Hi, This is most concerning and we would love to look into it further. Please private message us with your full address. Becks

Posted 8 months ago

“I would give 0 stars if I could. Awful experience ordering and getting romans installed which has left me never wanting to see the Hillary‘s adviser again and had caused a lot of anxieties in our household. At first, they measured wrongly and so the blinds didn’t fit and had to be re-ordered. An extra 2 week wait. Second time around, the adviser just didn’t show up to 2 installation appointments. After calling up the HQ, I found out that they lost the re-ordered blinds in the warehouse and have to order them again! Another 2 week wait. Finally, blinds got installed but after several hours of huffing and puffing and trying to figure out how they motorise. Again, very anxiety inducing for us, the client. All the way throughout the process, I have been calling up the Hillary‘s HQs who kind of didn’t really seem to care that this job has been going on for over a month and we are left with light ruining our sleep. Nothing was ever offered to get sped up or else how remedied, it’s like they just don’t care. Well here we go, I could not recommend this company less. If you want peace for your family, order else where.”

Posted 9 months ago

Hi Marina, This certainly makes for uncomfortable reading and we are deeply sorry to see of your experience with us. Would you be able to private message us with your address so we can review your account? Becks

Posted 8 months ago

“Dont waste your money.Hillarys cant fit blinds how you would expect them to.very dissapointed.They have so many excuses its a joke”

Posted 9 months ago

This is most concerning & we would love to get to the bottom of it. Please private message us with your full address. Becks

Posted 9 months ago

“Initially ordered 5 sets of blinds for my floor to ceiling windows on June 10th with a fitting date set for 27th June. Unfortunately, Hillarys use a 3rd party courier service who seem completely incapable of giving you a date or time when they are about to deliver, a huge problem if you live 200 miles away from your apartment. I eventually received the blinds but 3 of the 5 were completely broken and needed to be replaced. A replacement order was made with a new fitting date for 27th July. I had notified Hillarys of my current living situation and that I would need some form of notice of when the blinds were due to be delivered so I could travel down. Turns out Hillarys don't really have any control over the 3rd party courier and that I should contact them myself instead. Helpful. Anyway, I received a call 30 minutes ago from the driver out of the blue to say once again he's outside. I've got someone else to take the order for me thankfully, but once again the blinds have been completely destroyed in transit. A complete waste of 6 weeks with nothing to show for it. Absolutely useless is an understatement.”

Posted 9 months ago

Hi Luke, We are deeply sorry to see of your experience with us & for any inconvenience that has been caused. Becks

Posted 9 months ago

“So far one star. They took half of my money in June and the blinds were supposed to be fitted yesterday. Nobody turned up and nobody bothered to ring to say the appointment wasn't going ahead. The call centre can't contact the fitter or his manager. They can only leave messages for them, and their current advice is that I have to wait for a manager or the fitter to pick up a message and call me back. So far nobody has taken ownership and the manager hasn't called back. They don't even know if the manager has seen the messages that has been sent as they can't contact them.”

Posted 9 months ago

Hi John, We are deeply sorry to see this & would love to look into it further for you. Please private message us with your full address. Becks

Posted 9 months ago

“Do NOT get the electric blinds. The fitter and salesman told me that the batteries last months before you have to recharge them which is a complete lie - you have to charge them every 2 days and if you go away for a couple of day they will drain. I have 3 blinds from the ceiling and i have to get on a chair to charge them all the time. They also don't work manually with no charge so you get caught out without being able to shut or open them until you plug them in. Also the customer service is absolutely APPAULING.”

Posted 9 months ago

Hi Hannah, We're disappointed to hear of the issues you are experiencing. We can arrange for an advisor to come out and assess the issues and ask you to contact the team on 0800 9166500 to arrange an appointment. Thanks Laura

Posted 9 months ago

“I had faux wood blinds fitted by Hillary's in May '23 and within a month they warped due to the heat in my conservatory. I emailed them, outlining the problem and attached photo's to the email. Within two days, they contacted and informed me that they had discussed the issue amongst management and that they would be replacing them all with wood blinds. The replacement blinds were fitted yesterday and I am very pleased with them. Hillary's are not the cheapest blind's but to me, it's worth the extra cost for the reassurance that the company take their responsibility to their customers seriously, displaying excellent customer service. Without doubt, Hillary's will continue to my first choice for any blinds that I may require in the future. This is the third time that I have used them and again, they have shown themselves to be a good, reliable company. I have no reservations in recommending them for the supply and fitting of their products. Well done Hillary's!”

Posted 10 months ago

Hi Gary, Your new blinds look great and we are delighted to hear that we resolved your issues to your satisfaction, Thanks for sharing! Laura

Posted 9 months ago

“What a cowboys they are. They took the money and twice they came to fix the problem and couldn't fix the issue with light bleeding through the blinds and finally they gave up and now saying there is nothing wrong with the manufacturing and they don't do anything and they don't refund money. Deeply disappointed with their ethics. please note they will promise so much to get your order and they come and fit it. In my case. their sales agent suggested a day/night blinds for bedrooms telling us that we don' get any light coming through the blinds except edges, but this is not the case and light comes through everywhere and hard to sleep in bedroom. They twice sent someone for inspection and they both agreed and ordered new blinds to fix the problem, but the problem persists and they gave up at the end. when approached their customer service they blindly rejects and don't want to do anything, telling there was nothing wrong with the fabric. I would avoid this company at all costs. Since I posted the above review here on Trustpilot I have spoken with their Sales team on the contact number given in trustpilot and they have not changed their stance telling me that I have signed their order, when in fact their sales agent recommended the kind of fabric that would not allow light come through. The problem was not about the colour of the fabric, the problem was with the fabric going wavy, hence creating a gap in between allowing light bleed through. it was confirmed by their own inspection team when they were on site. Hillary's now denying a refund, just saying there was nothing wrong with blind, which is completely a lie.”

Posted 10 months ago

Thank you for your review. Having reviewed the account I can see that our customer service team attempted to contact you to give you some options for the affected blinds and these were also emailed over to you. Please contact the customer service team on 0800 9166500 (Monday-Friday 9am-5pm) to discuss this further. Thanks Laura

Posted 10 months ago

“Poor customer service. Once they take your money, they don't care. Wanted quality blackout blinds for my newborn nursery. Poor product as it still let a lot of light through. Called to see if there was anything they can do. Told no and nothing they can do. Extremely poor customer service.”

Posted 10 months ago

Thank you for taking the time to provide us with your feedback. Poor customer service is not what we strive to achieve and we are sorry that you felt that way after contacting us. If you can send some images over for reviewing to enquiries@hillarys.co.uk we can review this further. Thanks Laura

Posted 9 months ago

“Punctual, polite and friendly, delivered on time and perfect fit, good quality”

Posted 10 months ago

Thank you for your 4 star rating! We're delighted that our punctuality, politeness, friendliness, timely delivery, and perfect fit were all up to your standards, and that the quality was good. We appreciate your positive feedback. 😄 Laura

Posted 10 months ago

“From sale to survey to installation the service from Hillarys was excellent. We now have a beautiful electric awning providing us with plenty of shade on these hot summer days.”

Posted 10 months ago

Hi Ian, We are over the moon to hear how happy you are with your new Awning, it couldn't have come at a better time! 😀 Thanks for sharing your feedback with us. Laura

Posted 10 months ago

“Our fitter Keith Holman arrived on time and was very friendly and helpful. He helped us choose our curtains and curtain poles which we are very pleased with. The curtains are beautifully made and Keith gave us advice on keeping curtains in good condition. We would happily recommend Hillary’s for new curtains.”

Posted 10 months ago

Hi Josephine, Wow, what amazing feedback for us and Keith! We're sure he will be just as thrilled as we are, thanks for sharing this with us. 😃 Laura

Posted 10 months ago

“As I had already received blind samples from Hillary's the sales visit was very quick and the blind that has been fitted is perfect. The fitting didn't go as smoothly. Even though my husband had told the fitter that the tiles were porcelain he arrived without the right drill bit as it he had broken it earlier in the week. So he couldn't fit the blind and had to come back on another day. Blind fitted but when I looked later at the blind after the fitter had left I noticed it wasn't straight in the window recess. I contacted customer services and they got back to me to say the fitter had ordered a new blind. Nothing wrong with the blind, just needed straightening up. The fitter rang and we discussed him coming out to sort out the blind. We arranged a date for him to come but then he got back to me to ask if head office had made the appointment or had I made it. I told him he had made the appt. He was actually day off that day so we had to rearrange. Blind now straight, problem had been due to one set of screws being loose. There was also an issue with documentation, I received an email with an order attached which was not mine. Fortunately no personal details on the order. Then before the blind had been fitted an email arrived to say that the blind had been fitted, no signature as it stated customer not present. Not true. Looking at other reviews it would appear that experience varies depending on who the salesman/fitter is.”

Posted 10 months ago

Hi Ann I am very sorry to hear you haven't had a good experience with the fit and the paperwork wasn't right. Please can you send us a private reply with your account details so we can look to feedback to the area manager and also for training purposes. I am pleased to hear that you are now happy with the fit and the blind 😊 Thanks Sharon

Posted 10 months ago

“Quick delivery. Curtains replaced which are very much better”

Posted 10 months ago

Hi there, We are thrilled to hear how pleased you are with your new curtains, thank you for your review! 😊 Laura

Posted 10 months ago

“Great service from Scott. Polite and respectful of my home. Fantastic job. Beautiful blinds. Thanks Scott.”

Posted 10 months ago

Hi Julie, This is the type of service we just love to hear about, thanks so much for sharing this with us, we're sure Scott will be delighted! 😀 Laura

Posted 10 months ago

“Excellent product and excellent service. Thank you.”

Posted 10 months ago

Hi, This is fantastic to read, thanks for sharing with us!😊 Yasmin

Posted 10 months ago

“Had blinds fitted some had gaps when closed I made a complaint and no-one called back I phone up again and still one reply again I would not recommend this company to anyone at all payed a lot of money for a very for a bad job”

Posted 10 months ago

Hi, Thank you for your feedback - It's disappointing to hear you're not completely satisfied with the end results. With further review into your account I can see our team requested images which we are yet to receive. Please forward some images of the gaps to enquiries@hillarys.co.uk and a member of our customer care team will be in touch. Yasmin

Posted 10 months ago

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Hillarys is rated 3.7 based on 1,229 reviews