Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.82

3.8 Rating 1,658 Reviews

71 %

of reviewers recommend Hillarys

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About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Couldn't fault hillarys great job from brendan who fitted our blinds 10/10”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your fantastic 5-star review!🌟 We're thrilled to hear that Brendan did a great job fitting your blinds. It’s always our goal to provide top-notch service, and we’re so glad you were happy with the outcome. Enjoy your new blinds!😀 Warm regards, Yasmin

Posted 5 months ago

“I had some Venetian blinds put up at my French windows, the slat adjuster wand on one window kept falling off. Liam attended promptly and sorted the problem out.”

Helpful Report

Posted 5 months ago

Hi Ali, We're delighted to hear that Liam was able to promptly resolve the issue with your Venetian blinds. It’s our priority to ensure everything is perfect for you. Wishing you many enjoyable moments with your beautiful windows dressings. Thanks so much for sharing your feedback with us!🥰😀 Warm regards, Team Hillarys

Posted 5 months ago

“I had perfect fit blinds fitted in my bedroom, and shutters fitted in dining room. I'm so pleased with the quality and fit. They are exactly what I asked for. I have had so many compliments from friends and family.”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your wonderful 5 star review!😀 We're thrilled to hear that you're pleased with the quality and fit of your blinds and shutters, and that they’re exactly what you wanted. It's so nice to know you've received compliments from friends and family as well! Wishing you many happy moments with your new blinds. Warm regards, Yasmin

Posted 5 months ago

“Excellent. Prompt and friendly service. Happy with the awning, just in time for the hot weather! Thank you”

Helpful Report

Posted 5 months ago

Hi there, We're so glad to hear that you’re happy with your awning and that it arrived just in time for the hot weather. Thanks so much for sharing with us!🥰 Best wishes, Yasmin

Posted 5 months ago

“From home visit to blinds being fitted very quick. Blinds look lovely up and happy that I ordered the ones I liked best.”

Helpful Report

Posted 5 months ago

Hi Fiona, Thank you for your fantastic 5 star review!😊 We're thrilled to hear that you had a quick and seamless experience from the home visit to the fitting. It's wonderful that you're happy with your chosen blinds—they sound lovely! Warm regards, Yasmin

Posted 5 months ago

“Very bad quality, of my roman blind. Everyone who looks at ithorrified ritafied”

Helpful Report

Posted 5 months ago

Hi R, Thank you for taking the time to share your thoughts. We're truly sorry to hear that you're not satisfied with the quality of your roman blind. It’s disappointing to know it hasn't met your expectations, and I understand how that must feel when it doesn’t look right in your space. If you would like to discuss this further, please don’t hesitate to contact our Customer Care team on 0800 916 6500 (Monday to Friday, 9am–5pm). Additionally, it would be helpful if you could send any relevant photos to enquiries@hillarys.co.uk so our team can review the matter in more detail. We look forward to hearing from you Warm wishes, Yasmin

Posted 5 months ago

“We had an initial consultation to help us decide exactly what we wanted in what colour. When the blinds arrived we were pleased with the quality - and still are. They were put up with no mess. We are really pleased with them and with the safety features as we have young grandchildren. Highly recommend Hillarys”

Helpful Report

Posted 5 months ago

Hi Wendy, Thank you so much for your wonderful 5 star review! 😊 We’re thrilled to hear that you found the consultation helpful in choosing the perfect blinds and that you're pleased with their quality and safety features for your grandchildren. Your recommendation is greatly appreciated! Warm regards, Charlie

Posted 5 months ago

“The gentlemen who fitted the blind is very friendly & polite & completed the fitting swiftly.”

Helpful Report

Posted 5 months ago

Hi Sara, Thank you for your lovely 5 star review! 😊 We’re so pleased to hear that our fitter made a positive impression with his friendly and polite service, and that he completed the job swiftly. We truly appreciate your feedback! Best wishes, Charlie

Posted 5 months ago

“The service I have got from Hillary’s is always good and the quality of their blinds and curtains have been excellent and if I had a problem all sorted out quickly for me so would recommend them !”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your fantastic 5 star review! 😊 We’re thrilled to hear that you've consistently received great service and quality from us. It's wonderful to know that we could resolve any issues quickly for you. Your recommendation means so much to us! Best wishes, Charlie

Posted 5 months ago

“Excellent product and service, as always.”

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Posted 5 months ago

Hi there, Thank you for your fantastic 5 star review! 😊 We’re delighted to hear that you were pleased with both our product and service. Your support means the world to us! Warm regards, Charlle

Posted 5 months ago

“Excellent follow up from initial enquiry”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your wonderful 5 star review! 😊 We're thrilled to hear that our follow-up met your expectations. Ensuring a smooth experience from start to finish is what we aim for! Warm regards, Charlie

Posted 5 months ago

“Quality shutter blinds fitted professionally and with care.”

Helpful Report

Posted 5 months ago

Hi Stuart, Thank you for your amazing 5 star review! 😊 We’re so glad to hear that you found our shutter blinds to be of high quality and that they were fitted with such care. Your satisfaction is our top priority, and your feedback truly brightens our day! Warm wishes, Charlie

Posted 5 months ago

“Apart for the 3 months wait for my shutters due to the Chinese New Year Everything went really well Their rep who calculated the cost & the fitter were both very professional & friendly I’m so pleased with my purchase”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your lovely 5 star review! 😊 We truly appreciate your patience during the wait and are so glad to hear that our team was professional and friendly throughout the process. It’s wonderful to know that you are pleased with your purchase! Warm regards, Charlie

Posted 5 months ago

“So impressed with the whole experience. It was so quick and easy. Lots of designs and the blinds when fitted looks so much better than I expected. Can not recommend Hillarys enough.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your fantastic 5/5 star review! 😊 We're delighted to hear that you had such a quick and easy experience and that the blinds exceeded your expectations. Your recommendation means the world to us! Warm wishes, Charlie

Posted 5 months ago

“Beautiful blinds. Just perfection. Installing was not so. Andy had to drill into concrete to install and did not clean up all the dust and concrete chips. Two weeks later I'm still finding dust.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback! We're thrilled to hear you love the blinds and think they are perfect. We're sorry to hear about the installation process and the dust left behind. We appreciate your comments, and we'll ensure they are addressed to improve future installations. Best wishes, Charlie

Posted 5 months ago

“Paid upfront for a pair of fitted curtains,made from measurements provided by Hilarys advisor.However the curtains did not fit the preinstalled tracks. either his measurements were incorrect, or he should have insisted that a good fit was not possible using the old track and a new track must be fitted. He just took the order and accepted the payment. What he should have done was to refuse the order and been truthful and honest.Customer Service was of no use , just didnt want to know. I have now ordered a new set of curtains from a reutable company, they were the company I had used previously at a price that is more than 50% cheaper. I would just like to point out that dealing with Hillarys you will definately be very dissapointed as customer service and satifaction is not one of their strong points "Beware"”

Helpful Report

Posted 6 months ago

Hi, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the disappointment you’ve felt. To clarify, the track in question was not supplied by Hillarys. Our advisor fitted the curtains to the existing rail as requested. Where a track is old or may not provide the best fit, our advisors do normally recommend a replacement. Your comments have been passed on for review so we can ensure this is addressed with our teams. We truly regret that you were left dissatisfied and will use your feedback to help improve both our service and communication. Emily

Posted 6 months ago

“Appalling service from the first fitting day right throug to the fitting of the final blind 8 MONTHS LATER! None of the curtains that were delivered fit at all- most were too short to reach the floor (or anywhere near it.) The fitter got violent and started throwing things around my home when I asked him to leave. Since that point I have received nothing other than excuse after excuse about why the curtains could not be replaced. The call centre team seem ok but everytime they have to refer to an un-named manager all progress grinds to a halt again. A really awful experience.”

Helpful Report

Posted 6 months ago

“If I could give less stars I would. We spent £7,000 on shutters through Hillarys (formerly Thomas Sanderson) and the job is still not finished. The fitter came on 4th June, left without completing the work, and promised to return the next day with missing blinds and finish the trim work. He never did. The shutters by the French doors were left with gaps, exposed screw holes and no trim. Replacement blinds eventually turned up weeks later, but the person they sent to fit them wasn’t qualified to finish the shutters. Since then we’ve been chasing Hillarys endlessly. Fourteen times in total. We have not had a single call back. Every promise of an “escalation” has gone nowhere. They even asked for photos of the unfinished work, which we sent, only to be told the pictures “show nothing left to do”. That is simply untrue. The work is visibly incomplete and the original fitter himself admitted he needed to come back. We have completely lost confidence that Hillarys will ever finish the job. The service has been dreadful from start to finish: no communication, no accountability, no workmanship you can rely on. A company that takes your money (I paid half in January and the other half in May) and then leaves you with half a job. Avoid them.”

Helpful Report

Posted 6 months ago

Hi Catherine, Thank you for your review, we are sorry to hear about your experience. Looking into the account, I can see we are in the process of arranging a second opinion in home visit. Once we have the advisors report we will certainly be in touch to discuss further. Emily

Posted 6 months ago

“Muz Iqbal he really good job excellent service”

Helpful Report

Posted 6 months ago

Hi Rita, Thank you for your wonderful 5/5 star review! 😊 We’re thrilled to hear that Muz Iqbal provided excellent service and did such a good job. Your kind words truly mean a lot to us! Warm wishes, Becks

Posted 6 months ago

“Cancelled order took 3 days return email then offered to reduce the price if kept the order I said needed cancel and get refund I emailed within seconds to receiving theirs no reply back as yet hope this is not a sign they are going to drag this out !”

Helpful Report

Posted 6 months ago

Hi, Thank you for reaching out and expressing your concerns. I sincerely apologise for the difficulties you've faced with your order cancellation and the lack of timely responses from us. This is certainly not the experience we want for our customers. Upon reviewing the account I can see that we are processing your cancellation request and refund. Warm regards, Laura

Posted 6 months ago

Hillarys is rated 3.8 based on 1,658 reviews