Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.90

3.9 Rating 1,894 Reviews

72 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I believe her name was Ann and she was very clear and informative . Trust worthy company.. The only complaint is with the company and not the sales rep. This is because I am a long standing customer as all my blinds are from Hilarys Blinds and I was not given much discount . The company doesn't seem to value customers who use them exclusively.”

Helpful Report

Posted 1 week ago

Hi Angie, Thank you for sharing your feedback. We’re glad Ann was clear and informative and that you find us trustworthy. I’m sorry to hear you felt discounts weren’t as generous for a long-standing customer. We’ll pass your comment along to the team. Kind regards, Becky

Posted 1 week ago

“Professional service, early fitting.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. We're glad the service was professional and the fitting was early. Kind regards, Becky

Posted 1 week ago

“I had two large windows done with shutters and they are absolutely beautiful. Phil the fitter did a spectacular job and I am really pleased. I would whole heartedly recommend Hilary’s”

Helpful Report

Posted 1 week ago

Hi there, Thank you for sharing your experience. We’re really glad to hear the two large windows with shutters look absolutely beautiful and that Phil did a spectacular job. We appreciate your wholehearted recommendation. Kind regards, Becky

Posted 1 week ago

“I have given a review once I was very happy with your representative and the product but less happy to be asked for a review more than once. What has happened to my original review?”

Helpful Report

Posted 1 week ago

Hi there, Thank you for sharing your feedback. We’re sorry to hear you felt bothered by being asked for a review multiple times. Please be assured, we will look into this further. Kind regards, Becky

Posted 1 week ago

“Another excellent service from Ian Leach. Great products, and installed with precision and professionalism.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your kind words about Ian and our products. We're glad the installation came across with precision and professionalism. Kind regards, Becky

Posted 1 week ago

“Well you get what you pay for. Very professional service from start to finish and quality shutters. I love them. Elevated my home to a luxury standard. I was looked after from initial enquiry to final installation by Csaba…. Very skilful and helpful. Price was great due to 30% discount offer so I was extremely pleased. Thank you. Sadly it wouldn’t let me upload or take a photo.”

Helpful Report

Posted 2 weeks ago

Hi Christine, Thank you for sharing your experience. We’re glad Csaba looked after you from enquiry to installation and that you’re happy with the quality and the upgrade to your home. Kind regards, Becky

Posted 1 week ago

“I am very pleased with my new Hillarys blinds for my bifold doors. The whole experience was excellent from start to finish. Liam was professional, friendly, and did a fantastic job fitting them. The blinds are easy to use, look great, and have really finished off the room. I would highly recommend Hillarys for their excellent service.”

Helpful Report

Posted 2 weeks ago

Hi Sharon, Thank you for sharing your experience. We’re delighted to hear you’re pleased with the blinds, and that Liam did a fantastic job fitting them. It’s great to know they finish off the room and are easy to use. Kind regards, Becky

Posted 1 week ago

“Love my blinds. Customer service was great and the price was less than I expected so I was very pleased. Delivery was on the day arranged and I got a call to say someone would be there in 10 mins so I knew when he was coming. The service altogether was excelllent.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your experience. We’re glad to hear you love the blinds, and that the customer service, delivery timing, and communication met your expectations. Kind regards, Becky

Posted 1 week ago

“Very good service”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your experience. We’re glad to hear you received very good service. Kind regards, Becky

Posted 1 week ago

“Our fitter was excellent. Very enthusiastic about his job and very communicative. The product is of High quality and looks great. We're very happy and looking forward to having our shutters fitted.”

Helpful Report

Posted 2 weeks ago

Hi Antony, Thank you for sharing your experience. We’re glad to hear your fitter was excellent, enthusiastic, and communicative, and that you’re happy with the high-quality product and its appearance. We look forward to your shutters being fitted. Kind regards, Becky

Posted 1 week ago

“Good service and very pleased with the fitting.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your experience. We’re glad to hear you were happy with the service and the fitting. Kind regards, Becky

Posted 1 week ago

“Very bad customer service ordered vertical blinds and payed on 15th May to be fitted on 1st June, They did not fit them so ask for refund and that also has not happened. I phone but have not got not got any satisfaction.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for bringing this to our attention, and we're sorry to hear about your experience. We understand how frustrating it must have been to have your vertical blinds fitting not go ahead as planned after payment was made on 15 May, and then experience further delays when requesting a refund. This is not the level of service we aim to provide. We can confirm that your refund has now been processed and should be showing in your account. Depending on your bank or card provider, it may take a short time to appear, but the payment has been issued from our side. We also apologise for the difficulties you experienced when trying to obtain an update. We appreciate your feedback and will share your comments with the relevant team so that we can work to improve our communication and customer service. We're sorry for the inconvenience and disappointment caused, and we thank you for your patience. Best wishes Becky

Posted 1 week ago

“Very quick and professional”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your experience. We’re glad to hear it was very quick and professional. Kind regards, Becky

Posted 1 week ago

“I will start by saying the fitter Tony, was lovely. Thats where the positive experience ends. We chose blinds based on our conversation together with photos from the brochure. However once they were fitted we were very unhappy with the way that one of the blinds looked, this was a sky light window and there were 3 cords which run through the middle and the length of the window and stay in place when the blind is open. They look messy and unsightly and are not pictured in any of the promotional material, neither were they discussed with us. For 3 weeks I have attempted to get some form of resolution from Hillarys but any communication (which had to be chased every time) pushed the blame on to us. Apparently this is an 'easential part' of the blind and we should have known this and shouldn't have agreed to the order. This is either untrue or it has been photoshopped out of their own photos? It isnt mentioned anywhere and isnt shown in any examples. They tried to suggest we were shown a sample (we were but this showed colour and material no cords or mechanism) and then finally claimed we were told they would look like this! We were not! They refused any resolution and refused to take our complaint further. Thankfully we paid by credit card and our card company requested evidence from us which included our confirmation, photos of our blind and photos from Hillarys website and the card company quickly agreed that Hillarys had mis sold and misrepresented the blinds we ordered and they reversed the full payment (£388). I would not recommend ordering from this company. There is a large facebook group dedicated to their appalling after sales service - i recommend checking this out before ordering as I wish I had. They are deceitful, photo shopping photos, lieing about conversations and deleting any complaints or negative/ truthful comments from social media. If you have any issues I wouldn't trust Hillarys to resolve them and would instigate a chargeback with your card company asap.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. We are pleased to hear that you found Tony to be friendly and professional during your appointment. We are, however, sorry to learn that you were disappointed with the appearance of your skylight blind and with your overall experience following installation. We understand that customers rely on the information, samples and images available during the sales process when making their purchasing decisions, and we regret that the finished product did not meet your expectations. Our records indicate that the blind supplied was manufactured and installed in accordance with the specification agreed at the time of order. The cord system referenced forms part of the design and operation of this particular blind type. While we appreciate that you feel this feature was not adequately represented or discussed, we are unable to verify the details of conversations that took place during the consultation and therefore cannot comment on differing recollections of what was said. Warm Regards Becky

Posted 1 week ago

“The blinds are just what I wanted and look really good.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your experience. We’re glad the blinds are exactly what you wanted and look really good. Kind regards, Becky

Posted 1 week ago

“Great company great team very friendly all measured and awaiting to get my shutters put in can't wait thank you Hillary”

Helpful Report

Posted 2 weeks ago

Hi there Petronella, Thank you for sharing your kind words. We’re glad to hear you had a great experience with a friendly team and that you’re looking forward to your shutters. Kind regards, Becky

Posted 1 week ago

“Appointment booked and Hillarys arrived on time. Measured up the window for an electric blind, fabric chosen, and Appointment made for fitting. All completed within three weeks.Very impressed with tidy workmanship and customer very pleased with ease of use .”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your experience. We're glad Hillarys arrived on time, measured up, fabric chosen, and the fitting arranged, all completed within three weeks. We're pleased to hear you’re impressed with the tidy workmanship and ease of use. Kind regards, Becky

Posted 1 week ago

“Customer service was good, fair price and delivery. Antony, our fitter was excellent, very polite, friendly and helpful. My only complaint is not being informed by head office that our fitting date had changed.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your experience. We’re glad Antony was excellent, polite, friendly and helpful. We’re sorry for the lack of notice from head office about the fitting date change. We’ll pass your feedback to the team. Kind regards, Becky

Posted 1 week ago

“We have had Hilarys fit blinds to all rooms in our house over a period of time and have always been very pleased and satisfied with the service and high quality products provided. We have always been fortunate to have their representative advisor Shaun Cox, 118035, and from the initial measuring/selection appointment, right the way through to fitting he kept us informed of developments and timescales. He always provides an excellent and professional job and nothing is to much trouble. The latest blind has finished off our bathroom refurbishment project beautifully. Thanks Shaun and Hilarys.”

Helpful Report

Posted 2 weeks ago

Hi David, Thank you for your kind words. We’re glad to hear you’re pleased with the service and high quality products, and that Shaun Cox provided an excellent and professional job from measuring to fitting. Kind regards, Charlie

Posted 2 weeks ago

“Great service !”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your kind words. We're glad to hear you had great service. Kind regards, Charlie

Posted 2 weeks ago

Hillarys is rated 3.9 based on 1,894 reviews