Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.95

4.0 Rating 2,040 Reviews

74 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you so much for making things easy when ordering and fitting my sister's blinds excellent”

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your lovely 5-star review! We’re delighted to hear that the ordering and fitting process was made easy and straightforward for your sister’s blinds. We really appreciate you taking the time to share your positive feedback and hope she enjoys her new blinds! Kind regards, Demi

Posted 1 week ago

“Our shutters were supposed to be fitted today between 9am and 12noon. My wife called customer services three times this week and each time she was informed that 'the engineer will call you back'. She's now lost a day's holiday. No calls and no engineer with our shutters. We've also been told that the engineer's line manager is too busy to return our call. No info, no engineer and no shutters. I'm beginning to regret our decision.”

Helpful Report

Posted 2 weeks ago

Hello, We’re very sorry to hear about your experience and understand how frustrating and disappointing it must have been to take time off work for an appointment that did not go ahead, particularly after making several attempts to get an update beforehand. We’re sorry that you were left without a call, an engineer or any clear information regarding your installation. We appreciate how disappointing this situation must be and apologise for the inconvenience caused. Kind regards, Demi

Posted 1 week ago

“I had my new shutters fitted in June and my experience with Hillarys was five star from start to finish: a visit in March from Ben to discuss the type and colour of shutters I wanted, followed by a visit from Terry to do a full measuring service, who advised me that there would be a three-month wait whilst the shutters were being made. Shortly before the fitting, Terry contacted me to discuss a suitable date, and followed this up with a confirmation a few days later. During the actual installation process, Terry worked quietly and unobtrusively, and treated my home with the utmost respect. I have no hesitation in recommending Hillarys for shutters and I am sorry for those people who feel they have had a poor experience; for me, it was Five Star all the way!”

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with Hillarys from start to finish. It’s wonderful to hear that Ben was able to help you choose the shutters you wanted and that Terry provided such a thorough measuring service, keeping you informed throughout the process. We’re especially pleased to hear that the installation was carried out so carefully and respectfully in your home. We’ll be sure to pass your kind comments on to Ben and Terry. Thank you for your recommendation and for taking the time to share your experience — we really appreciate it! Kind regards, Demi

Posted 1 week ago

“Excellent service. Really pleased with my new blinds. The salesman/fitter was very knowledgeable, efficient and professional. I only wish there had been more pattern choices.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your lovely 5-star review! We’re delighted to hear that you’re really pleased with your new blinds and that the service was excellent. It’s great to hear that you found our salesman/fitter knowledgeable, efficient and professional. We also appreciate your feedback regarding the range of patterns available, and we’ll be sure to pass your comments on to the relevant team. Thank you for choosing Hillarys and for taking the time to share your experience with us! Kind regards, Demi

Posted 1 week ago

“Very helpful with good suggestions to give us the blind we really wanted”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your lovely 5-star review! We’re delighted to hear that you found our team helpful and that their suggestions helped you find the blind you really wanted. We really appreciate you taking the time to share your positive experience and hope you enjoy your new blind! Kind regards, Demi

Posted 1 week ago

“Good sales service and great fitting team”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your lovely 5-star review! We’re delighted to hear that you were happy with the sales service and that our fitting team provided a great experience. We really appreciate you choosing Hillarys and taking the time to share your positive feedback with us. Kind regards, Demi

Posted 1 week ago

“From the initial consultation to installation of our fabulous new awning, it was just three weeks instead of the expected 4-5 weeks. Jimmy and Liam spent half a day on the fitting and gave a demonstration at the end. It looks stunning and we can now enjoy it during the hot weather.”

Hillarys 5 star review on 13th August 2026

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your fantastic review! We’re delighted to hear that your new awning was installed ahead of schedule and that you’re so pleased with the finished result. It’s great to hear that Jimmy and Liam provided such a professional service, taking the time to complete the installation carefully and give you a full demonstration. We’re thrilled that you can now make the most of your outdoor space during the warmer weather. Thank you for choosing Hillarys and for taking the time to share your experience. Kind regards, Dem i

Posted 1 week ago

“Disappointed with Conservatory blinds I have had one mended twice and it's still faulty!!!!!!! Please replace asap !”

Helpful Report

Posted 2 weeks ago

Hello, We’re sorry to hear that you’re still experiencing issues with your conservatory blind, especially after it has already been repaired twice. We appreciate how frustrating this must be. Please give our Customer Services team a call on 0800 916 6500, and they’ll be able to look into the issue with you and discuss the next steps to assist. We’re sorry again for the inconvenience caused and hope we can get this resolved for you. Kind regards, Demi

Posted 1 week ago

“Excellent service good quality blinds everything perfect.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your lovely 5-star review! We’re delighted to hear that you were so pleased with the service and the quality of your new blinds, and that everything went perfectly from start to finish. We really appreciate you choosing Hillarys and taking the time to share your positive experience with us. Kind regards, Demi

Posted 1 week ago

“Customer service was excellent could not do enough to help”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your fantastic 5-star review! We’re delighted to hear that you received excellent customer service and that our team went above and beyond to help. We really appreciate you taking the time to share your kind feedback. Kind regards, Demi

Posted 1 week ago

“1 had two Bay windows and one bedroom window fitted with blinds. Very pleased. They dramatically improve the appearance of the living and dining rooms and keep it cool. The fitter, Martin was helpful and professional and a pleasure to have in my home. Reasonable price. Excellent communication.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your lovely review! We’re delighted to hear how pleased you are with your new blinds and that they’ve made such a noticeable difference to the appearance and comfort of your living and dining rooms. It’s wonderful to hear that Martin provided such a professional and helpful service and was a pleasure to have in your home. We’ll be sure to pass your kind comments on to him. Thank you also for highlighting the communication and value you received. We really appreciate you choosing Hillarys and taking the time to share your experience with us. Kind regards, Demi

Posted 1 week ago

“We are absolutely delighted with our new Hillarys blackout blinds, fly screen, and conservatory roof and blind. The quality of the products is excellent, and they have made a huge difference to our home. A special thank you to Jakub for the perfect and efficient installation. He was professional, friendly, and went above and beyond to make sure everything was fitted perfectly and that we were completely happy with the result. Nothing was too much trouble, and his attention to detail was outstanding. We couldn't be happier with the service from start to finish and would highly recommend Hillarys and Jakub to anyone looking for high-quality blinds and exceptional installation. Thank you! T&G”

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear how pleased you are with your new blackout blinds, fly screen, and conservatory roof and blind, and that the quality has made such a positive difference to your home. It’s fantastic to hear that Jakub provided such a professional, friendly and efficient service, with great attention to detail. We’ll be sure to pass your lovely comments on to him, we’re sure he’ll be delighted to know how happy you are with the finished result. Thank you again for choosing Hillarys and for your recommendation. We really appreciate your kind words and hope you enjoy your new products for many years to come! Kind regards, Demi

Posted 1 week ago

“To set things straight, three stars is not a negative, but in a world where we look for four and five stars I can see how it might be perceived to be. Three stars reflects a service that meets basic expectations. I asked Hillary’s to quote me for blinds and shutters, and they did, I asked Hillary’s to install the blinds and shutters, and they did. So they delivered what I expected them to do for the money I paid. Was it a four or five star exceptional experience?… no. I considered Hillary’s to be the John Lewis of window furniture but my experience fell well short of that belief. I hasten to add the sales rep and fitter were prompt professionals and very pleasant to deal with, no issues there at all. So here’s the reasons why three is the right level: 1. I ordered the blinds on 27 April, they were installed 5 August, I am told this is standard for shutters, but I went with Hillary’s to go beyond standard. My home is a new build, not bespoke design, so my windows are a standard size, so why doesn’t Hillary’s hold some stock to speed up waiting times 2. I paid 50% on the day of ordering and was told the other 50% would be taken a month before. Given two months had passed before the payment date arrived it would have been good to be sent a reminder text, but instead I was left having heart palpitations after thinking I was robbed to the tune of £2.5k 3. Seven days after ordering the fitter came to measure and we agreed installation date, this was three months hence, I have no assurance as the date came closer that everything was still in place, it would have been courteous to send a reassuring text to say everything is fine for installation 4.Product quality, the installation was smooth and well executed, however the shutter flaps blow shut in a breeze, the shutter on the bigger window sags when open and have to be lifted back into position when closing and the beading which hides the screws keeps drooping, and from the outside, it looks like a sub standard product. Address the issues above and its five stars all the way. I cannot say how Hillary’s compares with other company’s in terms of value, I didn’t shop around, I thought based on what I was led to believe, that I was buying from the best, but the experience I had is what I would have expected from any company I pay to install blinds and shutters. Would I recommend? Based on the sales rep and fitter, yes I would, but I suggest shopping around for best price, because you are not paying for a top tier experience.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for taking the time to leave such a detailed and considered review. We’re pleased to hear that you found both the sales representative and fitter to be prompt, professional and pleasant to deal with, and that the installation itself was smooth and well executed. We’re sorry, however, that the overall experience didn’t meet the higher expectations you had of Hillarys. We appreciate you highlighting the points around the installation timescale, payment communication and the issues you’ve experienced with the shutters and beading. We understand how these aspects can affect your overall impression of the service. Your feedback is valuable to us, and we’ll ensure the points you’ve raised are noted and shared with the relevant teams. Thank you again for your constructive comments and for recognising the positive aspects of your experience. Kind regards, Demi

Posted 1 week ago

“Excellent service, realable,great choice.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your lovely 5-star review! We’re delighted to hear you were happy with the service, reliability and choice available. We really appreciate you taking the time to share your positive experience with us. Kind regards, Demi

Posted 1 week ago

“Easy to use pick and get a price .very good blinds.and being delivered and put up no mess quick to”

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found the process easy, from choosing your blinds and getting a price through to delivery and fitting. It’s great to know you’re happy with the quality of your blinds and that the installation was quick, tidy and hassle-free. We really appreciate you taking the time to share your experience with us! Kind regards, Demi

Posted 1 week ago

“The Hillarys representative cancelled our June appointment because the weather was too hot. The same representative cancelled our appointment with an hour’s notice in August. Given that their mother was ill this is absolutely understandable. However they also told us that it was not worth re-booking the appointment because Hillary’s doesn’t offer remote controlled skylight blinds. This may come as a surprise to Hillarys. We’ll now be going elsewhere after previously having had an excellent experience with the company, which fitted blinds on bi-folds four years ago.”

Helpful Report

Posted 2 weeks ago

Hi there, We’re sorry to hear about the appointment cancellations and the confusion over remote controlled skylight blinds. This isn’t the experience we aim for. We’ll pass your comments to the relevant team for review. If you’d like to discuss this further, please contact our support team. Warm regards, Charlie

Posted 2 weeks ago

“Lovely fabric providing excellent shade over the garden during this very hot summer”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your experience. We’re glad the fabric provides excellent shade over the garden during the hot summer. Kind regards, Charlie

Posted 2 weeks ago

“All staff were very friendly and helpful . All work completed on time, or if anything different I was notified. Very pleased with the result.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your feedback. We’re glad to hear that the staff were friendly and helpful and that you’re pleased with the result, with updates provided if anything changed. Kind regards, Charlie

Posted 2 weeks ago

“Lovely fitter. Very helpful”

Helpful Report

Posted 2 weeks ago

Hi Dorrie, Thank you for sharing your experience. We’re glad the fitter was lovely and very helpful. Kind regards, Charlie

Posted 2 weeks ago

“Great service from Hillary’s from initial visit, to ordering and installation. James was highly professional but also he cared about us and what we wanted and everything looks amazing.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your experience. We’re glad James was professional and that everything looks amazing. Kind regards, Charlie

Posted 2 weeks ago

Hillarys is rated 4.0 based on 2,040 reviews