Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.88

3.9 Rating 1,817 Reviews

72 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Jason as we finally finish putting Hillary's blinds across the whole house. They look fantastic and the concertina pleats definitely improve insulation and shade the house in summer. The electric ones are great. Thoroughly modernised the house and so much nicer than shutters Great quality and fitting service”

Helpful Report

Posted 2 weeks ago

Hi Jayne, Thanks for the fantastic 5/5 review! We’re really pleased to hear the blinds look fantastic, the concertina pleats improve insulation and shade, and that the electric ones are great. Thanks for choosing Hillarys. If you need anything else, we’re here to help. Kind regards, Becky

Posted 2 weeks ago

“Great job all round. Apartment looks really splendid and John? made a really good job of installing both blinds and curtains. Delighted with it all. Highly recommended for quality and installing”

Helpful Report

Posted 2 weeks ago

Hi Alan, Thanks for the fantastic 5/5 review! We’re really pleased to hear the apartment looks splendid and John did a great job installing the blinds and curtains. Delighted you’re happy and thanks for the recommendation. If you need anything else, we’re here to help. Kind regards, Becky

Posted 2 weeks ago

“All very efficient; everyone very piloted and helpful and the price was very good value. The product is superb”

Helpful Report

Posted 2 weeks ago

Hi Phil, Thanks for the fantastic 5/5 review! We’re really pleased to hear everything was efficient, the team were helpful, and you’re happy with the value and the product. If you need anything else, we’re here to help. Kind regards, Becky

Posted 2 weeks ago

“All fitted, good job”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for the fantastic 5/5 review! We’re really pleased to hear everything was fitted well and you’re happy with the result. If you need anything else, we’re here to help. Kind regards, Becky

Posted 2 weeks ago

“Very easy to use website and and easy to arrange subsequent visits from the salesman, Paul, who was very polite and knowledgable. The blinds we selected were fitted with the minimum of delay by Paul and fitted perfectly, all done within a quarter of an hour. Very pleased with the end result and will definetly recommend this company.”

Helpful Report

Posted 2 weeks ago

Hi Chris, Thanks for the fantastic 5/5 review! We’re really pleased to hear you found the website easy to use, and that Paul provided polite, knowledgeable service and a smooth fitting process. Delighted you’re happy with the result and that you’d recommend us. If you need anything else, we’re here to help. Kind regards, Becky

Posted 2 weeks ago

“Excellent service from the team, very helpful in choosing the product, kept totally in loop with appointments timing.”

Helpful Report

Posted 2 weeks ago

Hi Sonia, Thanks for the fantastic 5/5 review! We’re really pleased to hear you had excellent service from the team, and that they were helpful in choosing the product and kept you fully updated with appointment timings. If you need anything else, we’re here to help. Kind regards, Becky

Posted 2 weeks ago

“Excellent choice along with excellent service”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for the fantastic 5/5 review! We’re really pleased to hear you chose Hillarys and that the service was excellent. If you need anything else, we’re here to help. Kind regards, Becky

Posted 2 weeks ago

“Easy to book, fitter came on time and was very helpful. Took measurements and gave a quote that we accepted. Arranged fitting and came at specified time and date. Fitting went well and we are very satisfied with the whole process. Would certainly use again.”

Helpful Report

Posted 2 weeks ago

Hi John, Thanks for the fantastic 5/5 review! We’re really pleased to hear the booking was easy, the fitter arrived on time, and everything went smoothly from measurements to the final fitting. Delighted you’re happy with the whole process. If you need anything else, we’re here to help. Kind regards, Becky

Posted 2 weeks ago

“Just awful experience. Needed shutter blinds for 4 windows. Waited 6 weeks from when the fitter came to measure for the one window shutter to be completely wrong. He advised me he will come back in 5 weeks time to fit this so leftvme with 3 done and one I need for me and my 6 month old son not done. I rung customer services and spoke to Nikki. A. She was rude at times (phone calls are recorded so evidence there). B. She didn't problem solve anything. C. Rung me bavk and offered me a 75 quid good will gesture. Disgusting As an update! They've now offered me 152 quid as a good will gesture or......I can not have the shutter fitted. I need the shutter for my son as he's 7 minths old, still recovering effects from longterm meningitis and needs a dark room. This uodate took a wk to get back to me. Awful!!!! Further update! The update was from today after waiting over a wk for you to contact me. Ready whenever you are to get back to me about a further discount and when the shutters will be arriving. Thanks Further update After 2 weeks of fighting this, they've now offered me a 200 quid reduction and my shutters to be fitted on the 9th of May. Still isn't good enough but I can't keep arguing. I'd advise anyone to stay away from this company. Further update! Promised a new wondow shutter on the 9th may for my bedroom. This was promised by Tori. Rung today and nobody is coming out to fit and no idea what is a actually happening. So that's just great. Asked for manager to call, said they wont. And my number has been passed to another fitter to say he isn't doing my fit. Unsure why my number is being passed around. Further update! Was assured a phone call to update me on my fit. Nobody has called me back. Just an odd phone from a fitter who shouldn't of ever contacted me in the first place. Can an area manager call me now????”

Helpful Report

Posted 2 weeks ago

Hi Caoline, Thank you for your feedback, and please accept my sincere apologies for the distress and frustration this experience has caused you. I will investigate the matter further as a priority and will be in touch with you personally before 4:00pm on Thursday with an update. Best wishes Becky

Posted 2 weeks ago

“Hillary’s with the making and delivery were very good . Unfortunately the installers are self employed and with that my fitting was terrible . I was let down with the fitting being substandard and then asked to pay extra for him to correct to make good the original fitting . Terrible service”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. Having reviewed your records, we can see that after the order was placed—and prior to installation—changes were made to the window area. Unfortunately, these alterations meant that the blinds had to be re-installed. As this work falls outside the original installation, it is classed as a chargeable service. We appreciate that this may be disappointing and wanted to ensure the reasoning behind the charge is clearly explained Best wishes Becky

Posted 2 weeks ago

“Excellent service. Delighted with our new blinds. Thank you.”

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Posted 3 weeks ago

Hi there, Thanks for the fantastic 5/5 review! We’re really pleased you’re delighted with the service and your new blinds. If you need anything else, we’re here to help. Kind regards, Charlie

Posted 3 weeks ago

“Avoid, shoddy blinds, booked for a repair, waited in all day , did not turn up, when rang up to find out where they where, said they turned up , look though window and said that they couldn't repair it, ??, nobody knocked the door or to let us know they had been, Hilarys are quick to take your money, but don't seem to want to fix , now got to wait for a video call to what the fault is,”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the missed appointment and the lack of communication – this isn’t the service we aim to provide. We’d like to look into this and make things right. Please contact our Customer Care team with your order details so we can locate your booking and arrange a repair as a priority. You can reach us on 0800 916 6500 (Monday to Friday, 9am–5pm), or by email at enquiries@hillarys.co.uk. Kind regards, Charlie

Posted 3 weeks ago

“Really very pleased with my service from Hilarys. The man listened to our wants and idea. The blinds look amazing . But just waiting still for a small adjustment to be made. So waiting for the sales man to pop over and alter things for us.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the fantastic 5/5 review! We’re really pleased you’re happy with the service and the blinds. If you don't hear from the advisor to arrange his return visit please give our team a call on 0800 916 6500 and we will offer our assistance. Kind regards, Charlie

Posted 1 month ago

“Advisor Neil Jones 119312 arrived on time was friendly and professional, gave all needed information clearly and fully explained options and process. Very happy with consultation”

Helpful Report

Posted 1 month ago

Hi Dave, Thanks for the great 4/5 review! We’re really pleased to hear that Neil arrived on time, was friendly and professional, and clearly explained the options and process. If you need anything else, we’re here to help. Kind regards, Charlie

Posted 1 month ago

“We paid a deposit of £2800 August 2025.Finally our shutters were installed yesterday April 17th 2026.Long story.But after many complaining emails,and phone calls the issue was resolved.The installation fitter ‘Lee’ did a great job.We did get a discount for all the inconvenience caused.So alls well Thats ends well.”

Helpful Report

Posted 1 month ago

Hi Anne & John, We’re really pleased to hear that your shutters have now been installed and that Lee did a great job — we’ll be sure to pass your kind comments on to him. While we’re glad the matter was ultimately resolved and that a goodwill discount could be applied, we do apologise again for the delays and inconvenience you experienced along the way. Thank you for your patience throughout the process and for choosing Hillarys. We hope you enjoy your new shutters for many years to come. Kind regards, Charlie C

Posted 1 month ago

“We would like to leave a review for our technician/installer - Andrzej, 118340. We found Andrzej to be highly professional, very friendly, courteous, and takes huge pride in his work. We cannot thank Andrzej enough... Thank you, Nick & Pauline”

Helpful Report

Posted 1 month ago

Hi Nick & Pauline, Thanks for the fantastic 5-star review!🥰 We’re really pleased you found Andrzej highly professional, friendly, and courteous, and that he takes pride in his work. We’ll pass your kind words to Andrzej. Kind regards, Yasmin

Posted 1 month ago

“Blinds fell out of the ceiling and… Blinds fell out of the ceiling and nearly landed on my dog. Do not use. They also show no concern or urgency for the others half hanging out my ceiling. It has taken them nearly 2 weeks since reporting the issue to send an installer to fix them.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear about the incident you’ve described, particularly given the potential risk involved. Unfortunately, at this stage we’re unable to investigate or provide a specific response, as we haven’t been able to locate your details on our system due to the limited information included in your review. That said, we do acknowledge and take your comments seriously. We’re genuinely sorry to read about your experience and understand how frustrating and concerning this situation must have been. If you would like us to look into this matter properly and review what’s happened, we’d very much encourage you to contact our Customer Care team directly so we can locate your order and address your concerns. You can reach them on 0800 916 6500 (Monday to Friday, 9am–5pm), or by email at enquiries@hillarys.co.uk. Best wishes, Yasmin

Posted 1 month ago

“I received excellent customer service from Hillary’s right from the start. I had to change the colour of the blinds which was changed straight away whilst on the phone. Philip who I booked the initial consultation with was on time, courteous and professional he also fitted the blinds as well. I do highly recommend Hillary’s and Philip.”

Helpful Report

Posted 1 month ago

Hi Karen, Thanks for the fantastic 5-star review! We’re really pleased you had excellent service from Hillary’s from the start, that the colour change was handled promptly, and that Philip was punctual, courteous, and professional and also fitted the blinds. We’ll pass your kind words to Philip. If you need anything else in the future, we’re here to help. Kind regards, Becky

Posted 1 month ago

“I’m really pleased with my curtains service was great as was delivery and the price was very good”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the fantastic 5-star review! We’re really pleased you’re happy with the curtains, and that the service, delivery, and price met your expectations. If you need anything else in the future, we’re here to help. Kind regards, Becky

Posted 1 month ago

“Lovely blinds supplied and fitted expertly. Really pleased by the overall service.”

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Posted 1 month ago

Hi there, Thanks for the fantastic 5-star review! We’re really pleased you’re happy with the blinds and the expert fitting, and with the overall service. If you need anything else in the future, we’re here to help. Kind regards, Becky

Posted 1 month ago

Hillarys is rated 3.9 based on 1,817 reviews