Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.83

3.8 Rating 1,652 Reviews

71 %

of reviewers recommend Hillarys

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About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had an initial consultation to help us decide exactly what we wanted in what colour. When the blinds arrived we were pleased with the quality - and still are. They were put up with no mess. We are really pleased with them and with the safety features as we have young grandchildren. Highly recommend Hillarys”

Helpful Report

Posted 4 months ago

Hi Wendy, Thank you so much for your wonderful 5 star review! 😊 We’re thrilled to hear that you found the consultation helpful in choosing the perfect blinds and that you're pleased with their quality and safety features for your grandchildren. Your recommendation is greatly appreciated! Warm regards, Charlie

Posted 3 months ago

“The gentlemen who fitted the blind is very friendly & polite & completed the fitting swiftly.”

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Posted 4 months ago

Hi Sara, Thank you for your lovely 5 star review! 😊 We’re so pleased to hear that our fitter made a positive impression with his friendly and polite service, and that he completed the job swiftly. We truly appreciate your feedback! Best wishes, Charlie

Posted 3 months ago

“The service I have got from Hillary’s is always good and the quality of their blinds and curtains have been excellent and if I had a problem all sorted out quickly for me so would recommend them !”

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Posted 4 months ago

Hi there, Thank you for your fantastic 5 star review! 😊 We’re thrilled to hear that you've consistently received great service and quality from us. It's wonderful to know that we could resolve any issues quickly for you. Your recommendation means so much to us! Best wishes, Charlie

Posted 3 months ago

“Excellent product and service, as always.”

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Posted 4 months ago

Hi there, Thank you for your fantastic 5 star review! 😊 We’re delighted to hear that you were pleased with both our product and service. Your support means the world to us! Warm regards, Charlle

Posted 3 months ago

“Excellent follow up from initial enquiry”

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Posted 4 months ago

Hi there, Thank you for your wonderful 5 star review! 😊 We're thrilled to hear that our follow-up met your expectations. Ensuring a smooth experience from start to finish is what we aim for! Warm regards, Charlie

Posted 3 months ago

“Quality shutter blinds fitted professionally and with care.”

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Posted 4 months ago

Hi Stuart, Thank you for your amazing 5 star review! 😊 We’re so glad to hear that you found our shutter blinds to be of high quality and that they were fitted with such care. Your satisfaction is our top priority, and your feedback truly brightens our day! Warm wishes, Charlie

Posted 3 months ago

“Apart for the 3 months wait for my shutters due to the Chinese New Year Everything went really well Their rep who calculated the cost & the fitter were both very professional & friendly I’m so pleased with my purchase”

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Posted 4 months ago

Hi there, Thank you for your lovely 5 star review! 😊 We truly appreciate your patience during the wait and are so glad to hear that our team was professional and friendly throughout the process. It’s wonderful to know that you are pleased with your purchase! Warm regards, Charlie

Posted 3 months ago

“So impressed with the whole experience. It was so quick and easy. Lots of designs and the blinds when fitted looks so much better than I expected. Can not recommend Hillarys enough.”

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Posted 4 months ago

Hi there, Thank you for your fantastic 5/5 star review! 😊 We're delighted to hear that you had such a quick and easy experience and that the blinds exceeded your expectations. Your recommendation means the world to us! Warm wishes, Charlie

Posted 3 months ago

“Beautiful blinds. Just perfection. Installing was not so. Andy had to drill into concrete to install and did not clean up all the dust and concrete chips. Two weeks later I'm still finding dust.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback! We're thrilled to hear you love the blinds and think they are perfect. We're sorry to hear about the installation process and the dust left behind. We appreciate your comments, and we'll ensure they are addressed to improve future installations. Best wishes, Charlie

Posted 3 months ago

“Paid upfront for a pair of fitted curtains,made from measurements provided by Hilarys advisor.However the curtains did not fit the preinstalled tracks. either his measurements were incorrect, or he should have insisted that a good fit was not possible using the old track and a new track must be fitted. He just took the order and accepted the payment. What he should have done was to refuse the order and been truthful and honest.Customer Service was of no use , just didnt want to know. I have now ordered a new set of curtains from a reutable company, they were the company I had used previously at a price that is more than 50% cheaper. I would just like to point out that dealing with Hillarys you will definately be very dissapointed as customer service and satifaction is not one of their strong points "Beware"”

Helpful Report

Posted 4 months ago

Hi, Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience and the disappointment you’ve felt. To clarify, the track in question was not supplied by Hillarys. Our advisor fitted the curtains to the existing rail as requested. Where a track is old or may not provide the best fit, our advisors do normally recommend a replacement. Your comments have been passed on for review so we can ensure this is addressed with our teams. We truly regret that you were left dissatisfied and will use your feedback to help improve both our service and communication. Emily

Posted 4 months ago

“Appalling service from the first fitting day right throug to the fitting of the final blind 8 MONTHS LATER! None of the curtains that were delivered fit at all- most were too short to reach the floor (or anywhere near it.) The fitter got violent and started throwing things around my home when I asked him to leave. Since that point I have received nothing other than excuse after excuse about why the curtains could not be replaced. The call centre team seem ok but everytime they have to refer to an un-named manager all progress grinds to a halt again. A really awful experience.”

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Posted 4 months ago

“If I could give less stars I would. We spent £7,000 on shutters through Hillarys (formerly Thomas Sanderson) and the job is still not finished. The fitter came on 4th June, left without completing the work, and promised to return the next day with missing blinds and finish the trim work. He never did. The shutters by the French doors were left with gaps, exposed screw holes and no trim. Replacement blinds eventually turned up weeks later, but the person they sent to fit them wasn’t qualified to finish the shutters. Since then we’ve been chasing Hillarys endlessly. Fourteen times in total. We have not had a single call back. Every promise of an “escalation” has gone nowhere. They even asked for photos of the unfinished work, which we sent, only to be told the pictures “show nothing left to do”. That is simply untrue. The work is visibly incomplete and the original fitter himself admitted he needed to come back. We have completely lost confidence that Hillarys will ever finish the job. The service has been dreadful from start to finish: no communication, no accountability, no workmanship you can rely on. A company that takes your money (I paid half in January and the other half in May) and then leaves you with half a job. Avoid them.”

Helpful Report

Posted 4 months ago

Hi Catherine, Thank you for your review, we are sorry to hear about your experience. Looking into the account, I can see we are in the process of arranging a second opinion in home visit. Once we have the advisors report we will certainly be in touch to discuss further. Emily

Posted 4 months ago

“Muz Iqbal he really good job excellent service”

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Posted 4 months ago

Hi Rita, Thank you for your wonderful 5/5 star review! 😊 We’re thrilled to hear that Muz Iqbal provided excellent service and did such a good job. Your kind words truly mean a lot to us! Warm wishes, Becks

Posted 4 months ago

“Cancelled order took 3 days return email then offered to reduce the price if kept the order I said needed cancel and get refund I emailed within seconds to receiving theirs no reply back as yet hope this is not a sign they are going to drag this out !”

Helpful Report

Posted 4 months ago

Hi, Thank you for reaching out and expressing your concerns. I sincerely apologise for the difficulties you've faced with your order cancellation and the lack of timely responses from us. This is certainly not the experience we want for our customers. Upon reviewing the account I can see that we are processing your cancellation request and refund. Warm regards, Laura

Posted 4 months ago

“THE INSTALLER NEVER ARRIVED ON THE DAY AND TIME AGREED THEN WAS TOLD A NOTHER WOULD NOT BE AVIBALE FOR 15 DAYS THE CUTSOMER SERVICE IS NONE EXISTANT - THE TEAM LEADERS ARE NOT WORRIED ABOUT CUTSOMERS FEELINGS THEY JUST READ THEIR ANSWERS FROM A SCRIPT WHICH IS NEITHER HELPFUL OR KIND DO NOT BUY FROM HIOLLARYS THEY NEVER GIVE A REFUND AND THEY BLAME EVERYTHING ON THE CUTSOMER NO MANAGERS EVER AVAILABLE TO CHAT AND RECIFY SITIUATIONS IN A TIMELY MANNER AND THE AREA MANAGER IS NOT EVER CONTACTABLE - DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 4 months ago

Hi, Thank you for taking the time to voice your concerns. I’m truly sorry to hear about your experience with the installation and our customer service. This is not the level of care we strive to provide, and I completely understand your frustration. After reviewing your account, we can confirm that your installation did not proceed as planned due to unforeseen circumstances. We acknowledge that you should have been informed of this sooner, and we regret that you were not advised prior to contacting our customer service team. As a result of the situation, your installation was reassigned to another advisor in your area, and the goods were redirected to them. We understand that the installation is now booked, and we sincerely apologise for the inconvenience and the lack of communication at the outset. Our team will follow up to ensure the installation is completed to your satisfaction. We appreciate your patience and understanding as we work to rectify the situation. Warm regards, Laura

Posted 4 months ago

“The blinds were measured incorrectly, leaving gaps and negating their purpose. The installation caused holes in the ceiling due to mis-drilling or poor measurement. A single-piece header was promised but not delivered. Some of the blinds arrived damaged. Customer service was unhelpful—my call was disconnected, they failed to provide a complaint reference or subject access request reference, and a promised manager never called back.”

Helpful Report

Posted 4 months ago

Hi Mr B, Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues you've encountered with your blinds and the installation process. This is not the level of service we strive for, and I completely understand your frustration. Upon reviewing the account I can see my colleague Emily is currently dealing with this and has been in contact to provide you with an update. We appreciate your patience and understanding as we work to resolve this for you. Warm regards, Laura

Posted 4 months ago

“Hillarys customer service have to be the worst I have ever encountered. They don't answer questions, they mislead the customer and to top it all they accuse me of not paying when I have provided evidence I paid in full. Customer service are a total joke they actually don't care about the customer or treat them with any respect. We waited over 4 months for our shutters and were totally misled by the salesman who failed to give us all the information up front in order to make an "informed decision" - had we known they were coming the long way round the Suez Canal we would have gone elsewhere. They also fail to comprehend what a complaint is and fail to respond to complaints - the worst experience ever and has significantly impacted on our health and wellbeing.”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to share your experience. I’m really sorry to hear about the issues you’ve faced with your order and the frustration caused by our customer service—this is not the level of service we aim to provide. To help us look into this and resolve things, could you please send over privately: Your order reference number The best contact details for you Once we have this information, I’ll make sure your concerns are escalated to the right team for urgent review. We want to get this sorted for you as quickly as possible. Apologies again for the upset and inconvenience caused. Best regards, Becks

Posted 5 months ago

“I am at my wits end with Hillarys. Our fitter has been so unreliable and we are extremely disappointed in the fitting of the curtains. We have had several conversations with the customer service team to try and resolve the issue however the communication has been dreadful and no one is taking accountability. We have been left with curtains that close back on us when opened / are at uneven lengths and we can not get the fitter back to rectify the issue as he keeps not turning up. I would no reccomend this company at all.”

Helpful Report

Posted 5 months ago

Hi Jade, Thank you for your feedback, we're sorry to hear that you are having issues. We have sent a link for you to respond to so we can investigate further. Emily

Posted 5 months ago

“1. On the 5th of February I ordered 3 shutters for 3 bedrooms. 2. On the 8th of February I then ordered 2 shutters. One for my shower room & one for the window in my Sun room 3. I called to ensure that the 2 orders would be tied up & all fitted the same day. 4. On the 10th of June the fitter Steve arrived & advised he only had the 3 bedroom shutters. The remaining 2 unfortunately were in lockup of another fitter who had since left & Steve still had to gain access. 5. Unfortunately there was an issue with my main bedroom shutters & he couldn't get them to fit & they would be reordered. 6. Monday 23rd i called Hillarys to ascertain exactly what was happening. When would the remaining 2 shutters be fitted & importantly when could I expect the original bedroom shutters to arrive. The lady I spoke to advised that she would pass a message along to the fitter & ask.him to contact me. Had no clue if the bedroom shutters had been ordered. 7. I called again on Friday 27th June & spoke to Dan. What exactly was happening? He put me on hold & tried to contact Steve. He left a message for Steve to contact me. I asked had my bedroom shutters been reordered, he couldn't tell me that. I think I have been more than patient & to say i am appalled at the way this has been handled is shocking. Each person I have spoken to, seems to be relying on the fitter to liase with me. I didnt pay the fitter I paid Hillarys & as such the onus is on Hillarys to get this sorted.”

Helpful Report

Posted 5 months ago

Hi George, Thank you for taking the time to share your experience, and I sincerely apologize for the issues you've faced with your order. We strive to provide seamless service, and it's clear that we fell short this time. I understand your frustration with the communication and the handling of your shutters. Your feedback is invaluable to us, and we will take it on board to improve our processes and ensure better coordination. Rest assured, we are committed to resolving this matter for you as quickly as possible. As agreed, I will be in touch with you before 4pm today. Warm wishes, Becks

Posted 5 months ago

“Had an awning fitted by Hillarys. Ordered and paid for 350cm x 250cm but actually received a 300cm x 200cm. When I complained, was told to check the paper-work, which I did. Paper-work confirmed that I had ordered the larger size but so far, no response from Hillarys, other than "we'll get back to you". Still waiting...”

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Posted 6 months ago

Hi there, Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused. I can confirm that a replacement awning in the correct size has been ordered for you and due to be installed on 10th July. We appreciate your patience and understanding, and we will keep you updated on the progress. If you have any further questions or concerns in the meantime, please don’t hesitate to contact us on 0800 9166500 (Mon-Fri 9am/5pm). Best wishes, Yasmin

Posted 5 months ago

Hillarys is rated 3.8 based on 1,652 reviews