Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.65

3.7 Rating 1,228 Reviews

66 %

of reviewers recommend Hillarys

Company Reviews

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3.7

Based on 1,228 reviews


Customer Service
Avg Email Response Time	-1 hours

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Email:

Mckay

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 29th March 2023

Anonymous

Hillarys 5 star review on 23rd February 2023

Avril Quinn

Hillarys 5 star review on 22nd February 2023

Christine Neumann

184

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The curtains are beautifully made and fit perfectly. Pete was thorough, efficient and really understood my requirements.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your fabulous feedback! We are delighted to hear how pleased you are with your new curtains and the service provided by Pete. Thanks for sharing. Laura

Posted 1 year ago

“The person measuring the colour was green I order blue / green blinds 2 of them were not pleated the so on the window looked odd x the person fitting the blinds Maria Lopez damaged my wall went through wallpaper lining paper and plaster x did not say anything when fitting blinds and left in a hurry!! She also put one winder 25cm higher than the other side so I could reach it then did not accept she did damaged .she is a not telling the truth then I only offered £25.00 . This not acceptable and will not be anymore blinds nor will mother who was just about have 5 blinds for the house . But say the man who fitted the new blinds after I refused have Lopez back in my house was very good and he sorted out the winder as wel but he say she not fitted the properly because was no raw plug fitted .but he not huff and up a ladder and demand the heating was turned off as have multiple sclerosis I need the heat on that day and she demand the furniture was moved as I had a relapse months previous this some doing approx 1 week . And had leave like till the new blind was fitted .”

Helpful Report

Posted 8 minutes ago

“I didn't expect that such a well-know company would make terrible job.After 1 year on 1 side the blind fell down.Fitted awful big gap between ceiling. The employee came and told us that gap must be otherwise it would be no level. Incredibly disappointed. Expected much more and excellent job when u pay a lot of money.Order No305603398”

Helpful Report

Posted 3 days ago

“Installed incorrect blinds. Poor customer service. Will never order from them again! Late last year, I ordered blackout blinds from them and clearly said this on my initial consolation that I needed this type of blind otherwise I wouldn't need a blind at all. When the fitting guy came out, he said there was a different type of blind that would be better for me but it was still blackout. He criticized the previous guy and made it clear that these were better for what I needed. When they arrived, they were indeed NOT blackout and the company have refused to even have a conversation with me about it. They did not send me an order confirmation to approve, but just asked me to sign something when the guy was on site and had persuaded me to go for these new blinds. Also, now the blind are broken and do not even work. DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 days ago

“Poor customer service , booked an appointment 2 weeks in advance, booked the day off work , had 2 text messages confirming appointment for it to be cancelled 1 hour before on the day .”

Helpful Report

Posted 5 days ago

“Incredibly disappointed. Expected sooo much more when you order expensive (£674) made to measure roman blinds. The quality of the blinds was shocking- they were stained, had threads hanging off of them and lacked interlining (so light comes through the blind itself at the seams). They were made to measure, but measurements must have been wrong as 2 did not even reach the window seal and light streams in from the sides and the bottom. Installation was not much better as 2 were crooked (not sure if due to installation or how badly they were made.) And the pull cord that goes through the safety latch they was drilled into the wall is so tight, you struggle to close and open the blind. I called Hillarys and was asked to email photos and my complaint. It took them over a week to respond. After chasing, finally spoke to someone who offered a full refund or 25% off if I keep them. Its very difficult as its a sub-par product not even worth £505 (total- 25%), but this whole process has taken sooo long and Im in a difficult position as I need window coverings. Regardless, the holes will need to be filled and the window areas will need to be re-painted and I have now have no window coverings and need to start the process all over. Customer service is minimal, nothing has been said about the terrible product they have made and installed, and they do not give the impression of caring about customer satisfaction . Would NEVER recommend and would give no stars if possible.”

Helpful Report

Posted 2 weeks ago

“Beginning November 2023, ordered over £2000 worth of curtains and blinds with elderly couple. Agent wrote down the wrong colour blinds for 2 windows (Indigo recorded bur Lavender requested). When colour samples arrived at the couple, we informed the agent that the colour was wrong, wanted lavender.Agent informed us that she would amend the colour on the order from Indigo to the requested colour Lavender. However blinds were delivered end November / beginning December in colour Indigo (not ordered). Informed agent on receipt of these blinds that they were incorrect and we received the information that she would amend this error and new blinds would be made in the correct colour (Lavender) for delivery in January 2024. (I confirmed this via text msge with the agent, so at least I have something in writing) I have made numerous phone calls to agent, who has passed this on to an account manager. I have made 10 phone calls chasing this up, sent email with copy of text messages but NOBODY is contacting me to sort this. All I get told that they are awaiting authorisation. No solution and very poor customer service. I have made note of each phone call, time and dates end lengths of these calls and received the same information. The account manager who needs to authorise this is always on the other line ( I have a name and she is not speaking to me or calling me back or replying to the email). Been lied to by agent, amendment to correct colour was never done correct colour blinds were never ordered, no return call sever received. No reply to customer service email either. Extremely poor service. Still waiting for correct colour blinds.”

Helpful Report

Posted 4 weeks ago

“I Placed an order for roller blinds two months ago. The agent said it would take up to two weeks. Heard nothing. After 4 weeks I contacted the agent (Duncan) who did the initial measuring, Duncan said that he was surprised, but will follow up the order and reply to me the following day. Nothing! Tried to contact the agent the following week but all I had was a voicemail. Again nothing! Time passed. Nothing, apart from emails regarding spring offers. After two months and 3 phone calls later managed to speak to a junior manager at Colwick named Bailey, after several "fully appreciations of my situation". The best he could do was to arrange a second agent to do another measuring visit and start afresh! as Duncan was now on leave. In conclusion evidence of payment had been received. My order was lost or had evaporated like breath in the air. Had I not contacted the company, there would still have been NO COMMUNICATION from Hillarys or their agents whatsoever. A full refund has been offered. I hope this helps anyone reading this to make an informed choice before placing an order with Hillarys.”

Helpful Report

Posted 1 month ago

“in 10 characters??!!!!”

Helpful Report

Posted 1 month ago

“Professional service. Adviser Kestrel /Dave. 113-187”

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Posted 1 month ago

“At a great expense I have purchased electric blinds for bifold doors. They look fantastic. They were more expensive than other companies but I had confidence in purchasing from a large company. Unfortunately the charger for the blinds broke on second use (and within 6 months of purchasing the blinds). The only choice I was given was to purchase a new charger which I don’t believe to be consumer rights law. Given there’s no proof they weren’t faulty on receipt (given it broke within first 6 months). The blinds are useless without a charger. So I paid for the replacement, but I’m yet to receive the charger. I was advised of a 3-5 day lead time. After 7 days I chased and was advised that they had only got the part in that day. Since then I’ve had no further response to emails within the “3 working day” response time they quote. I have blinds stuck open affecting privacy. And blinds stuck closed meaning I can’t access my garden. And frankly £1000’s of pounds of unusable blinds with no reliable comms. Terrible service and incredibly frustrated.”

Helpful Report

Posted 1 month ago

“Great beginning customer service. First pair fitted were terrible. Too big at the top, threads hanging like pulls. Fitter agreed with issues, curtains remade, same issues. We were offered £200 compensation.... 20%... Stuck out and eventually was given a better amount. As we were sick of this going on for 6 months we agreed. Left with substandard curtains and are very disappointed. Do not use”

Helpful Report

Posted 1 month ago

“Sadly what started out to be a good experience has unfortunately turned into a nightmare. I had Hillarys to do my entire 4 bedroom brand new house. The fitter arrived on the 15th December 2023 with everything and got straight to work. When it came to fitting the last curtains in the dining area the wrong tracks had been sent. The fitter said that he could temporarily put up some track so that the curtains could hang but we couldn't close them, we agreed that would be ok until the new tracks arrived. The fitter spoke with Hillarys who reordered the 2 tracks. We were advised that the tracks would be fitted after Christmas. Fast forward to today we are still waiting for the correct tracks, allegedly the tracks either don't turn up they arrived wrong or damaged. We have paid Hillarys over £4000 in November 2023 and still waiting for the job to be finished. My kitchen patio doors/windows look awful with the makeshift track, that is in 4 pieces, everyone remarks on it, it's embarrassing really let's my new home down. I am tired of messaging the fitter and calling and emailing Hillarys, nobody calls me back, one girl called over a week ago at the fitters request as he has had enough aswell and quite frankly she was very rude and abrupt. I am really upset and I have just been again that the tracks were not on the fitters delivery today. I don't understand why it is so difficult to get 2 x 3.5 uncorded tracks. 15th March 2024 This response to my review is the quickest I have ever received, to be honest I haven't received many responses. It's sad that it has taken this to wake someone up. All I want is my dining area curtains finished. Date of experience: 15 December 2023”

Helpful Report

Posted 1 month ago

“Horrific experience the shutter fell off after ten days the sitter told to i was a little man”

Helpful Report

Posted 1 month ago

“AVOID!!! Zero customer service, expect to chase chase chase!! As my previous ‘anonymous’ review. Here’s a timeline still no shutters!! November 23rd -ordered shutters for 27th Feb fitting date (booked day off work) 26th Feb - I thought I should ring to confirm shutters are still to be fitted tomorrow (27th) answer NO sorry but they aren’t due to be delivered until 28th. Why nobody had the courtesy to let me know is extremely poor. Couldn’t cancel holiday as shift covered. Later that day fitter rings to say they are due to be delivered 6th March AM and he will fit them 3pm onwards on that day. So I swapped shifts to ensure I’d be in. But at 14:30 he rang to say they hadn’t arrived and are now due on the 13th (yesterday) we made no plans for fitting, you know just in case!! To my non shock, I heard nothing at all, I thought I better ring customer services again seeing as they have clearly lost my number. Today I have been told my shutters are on a container that is now due in on the 25th of March. I have now been given 5 different dates all in all by 4 different people. To say that Hilary’s are liars and incompetent would be understating it. AVOID!! bare in mind I haven’t even got the blinds yet. GO TO DUNELM, fantastic blinds and fantastic customer service, oh and great value. HILARYS, my biggest school boy error to date!!!”

Helpful Report

Posted 1 month ago

“I was having a new conservatory built and wanted someone to come and provide a quote and advise on what preparation was needed… Hilary’s refused, saying they needed to see the finished room. When conservatory was built, helpful lady came out to see me and advised that I would need both an electrical socket and wooden batons on the inside of a boxed in part of the conservatory… helpful as it had just been plastered! Anyway, managed to get them access into the boxes area and even managed to get them a socket installed in the required area. Surveyor/fitter turns up for first visit to measure up. Can’t say I was impressed with what he was telling me about how the blinds would be fitted, but carried on and paid the 50% deposit (via credit card). Fitting arranged and despite my earlier first impressions, the fitted blinds look really good. PROBLEM - I am having electric blinds fitted and the transformer/control box they supplied was faulty. Fitter said he would get another one ordered and come back. That was 2 weeks ago! I have tried to call the fitter (once) and text him (once) during this period, but he has “blocked” number. I know this to be the case, as I borrowed a phone and he answered it literally 2 seconds after my call went straight to answer machine. I have now spoken directly to customer services, who were surprisingly empathetic and helpful, but all I can get from them is that I need to bare with them and they will get sorted. I have just spent £60k on a conservatory and it’s currently got wires dangling from the roof and I can’t decorate it, until they have done. Come on Hilary’s, I expected better! PS: During the fitting, the fitter broke a glass ornament, which cost £60 to replace. This is going to be deducted from the final balance when I pay it!”

Helpful Report

Posted 1 month ago

“AVOID They mis lead customers over delivery times and fitting. Ordered shutters in December and said they would be fitted in February. Then say they won’t come until April. All they want is money and no customer care at all. Others I know have said they are of poor quality and the people who fit them are not skilled and do it all wrong. Just avoid and go somewhere else”

Helpful Report

Posted 1 month ago

“Paid for blinds in all rooms in my house, fitted fine with the exemption of those above my bay windows. Fitted with wrong wall plugs so were falling out of the wall upon first try, second time fitted out of line so they didn't function. This meant blinds needed to be refitted, and repairs needed on the wall plugs left behind from original attempts. Each time I called Hillary's I was told I would hear back in 48 hours, I never did and chased this each time. Blinds have now been fitted correctly by a fitter much better than the first but I've been left with damage that I will now resolve as Hillary's despite promising they would fix this have asked me to seek someone else to do this. Customer journey has been full of false promises, and protocol that is only met when it is convenient for Hillary's to say 'no'. Outside of this I don't receive communications, updates, or timely repairs for my order. Although we are happy with the finished product, the brain space and time this has taken makes me regret utilising Hillary's and the poor quality of customer service means I will not use them again.”

Helpful Report

Posted 1 month ago

“Ordered shutters in November with a fitting date of tomorrow 27/02/2024. As I’d not heard anything I thought I should call as I’d booked tomorrow as annual leave. Only to be told there is a delay and someone should have contacted me. It was clear that nobody had had the decency to contact me. Absolutely furious. I Should have gone to Dunelm who have fitted previously with no issues. I also wish I’d read previous reviews on how poor customer service is.”

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Posted 2 months ago

“Love my new blinds!”

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Posted 2 months ago

“Ordered some blinds from Hillarys after a home visit from a salesman. 3 weeks later (and 2 days before they were due to be installed) I'm told that they don't make them anymore and would I be happy with a different type and colour that I can't see beforehand. Asked for a refund, had to deal with their call centre who tell me that I have to wait 7 days for a refund because it has to be approved by multiple layers of management. They stated on the phone and on their chat that they don't have a complaints process, you can only deal with the call centre. Wasted so much time with this company, would never deal with them again”

Helpful Report

Posted 2 months ago

Hillarys is rated 3.7 based on 1,228 reviews