Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.85

3.9 Rating 1,591 Reviews

71 %

of reviewers recommend Hillarys

Company Reviews

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3.9

Based on 1,591 reviews

Customer Service
Avg Email Response Time	-1 hours

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so impressed by the service of Hillarys, from first contact, to the actual fitting, and I strongly feel I got the service I expected. I have a 5 window bay window in my flat and the blinds I had fitted are perfect. Didn't want to loose my stunning views but needed warmth too. Jonathan fitted them and was kind and explained the process well. I felt no pressure at all, and I even decided to have a bathroom blind too. Great service”

Helpful Report

Posted 8 months ago

Dear Wendy, Thank you so much for your fantastic 5-star rating of Hillarys! We sincerely appreciate your kind words and feedback. We are thrilled to hear that you were impressed by our service from the first contact all the way to the actual fitting. Ensuring customer satisfaction is our top priority, and we are overjoyed to know that we met your expectations. We understand the importance of maintaining your stunning views while also needing warmth, and we are delighted to hear that the blinds we fitted are perfect for your 5 window bay window in your flat. (and they look amazing 😍) It's wonderful that Jonathan took the time to explain the process and was kind throughout the fitting. We're glad you felt no pressure and even decided to add a bathroom blind to your order. Once again, thank you for your glowing review. We truly value your support and hope to see you again in the future. Best regards, Becks

Posted 8 months ago

“Excellent service all-round”

Helpful Report

Posted 3 days ago

Hi there, Thank you for the fantastic 5/5 star review! 😊 We’re so glad to hear you experienced excellent service all-around. It’s always our goal to provide the best experience possible, and your feedback truly makes our day! Warm regards, Becks x

Posted 2 days ago

“The seller came to my house telling me that in a month I will have my blinds. After 2 months the installer came and the 2/3 blinds was wrong dimensions. He said I will come next week and fix them and he left even the boxes and frames in our room. 1 5 month after we still didn't see him. He contacted once, he booked appointment and he didn't show up. I am trying to refund but nobody is replying to me. I called the customer service to book an appointment but they are not realy booking a real appointment, they just lying to you and then you are depended on the installer which doesn't care if you moving things in your life in order to be in the house for meeting the appointment. Its just ridiculous the whole system and it's the most expensive blinds by far which os making it worse.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. I'm truly sorry to hear about the frustrations you've experienced with your blinds order. We strive to provide a seamless experience, and it's clear we've fallen short in this instance. I truly understand how inconvenient this situation has been for you, especially with the delays and lack of communication. It appears that a new date has been agreed for today. Thank you once again for your feedback. We value your comments as they help us improve our service. Best wishes, Becks

Posted 4 days ago

“Delighted with the service from start to finish. Representative came out measured up and gave me a date for fitting. Thank you Martin for your courtesy and helpful tips on how to look after the product. Was recommended to use your company by my daughter and I am very pleased I did, thank you”

Helpful Report

Posted 1 week ago

Hi there, Thank you so much for your wonderful review! 😊 We’re thrilled to hear that you were delighted with the service from start to finish and that Martin was helpful during the process. Recommendations from family mean a lot to us, and we’re happy to have met your expectations! Warm regards, Becks

Posted 4 days ago

“Really happy with the service we received from the survey to the fitting. The installer was really good and did a lovely job.”

Helpful Report

Posted 2 weeks ago

Hi Lily, Thank you so much for your lovely review! 😊 We’re delighted to hear that you were happy with the service from start to finish and that our installer did a great job. Your satisfaction is our priority! Warm wishes, Becks

Posted 4 days ago

“Lounge shutters not fitted properly, screws sticking out, finishing not smooth, holes in the frames. Repairs were done but it was very much a patch up job with little bits of wood and adhesive round stickers, and not to the standard we expect from Hillarys. Requested a discount but this was refused as they feel the repairs done were acceptable. We asked for someone independent to come for a second opinion, but this was again refused. We are sad to say we would not recommend Hillarys shutters based on the quality of the work done for us.”

Helpful Report

Posted 2 weeks ago

Hi There, Thank you for your feedback. I can confirm we have arranged for an area manager to attend to address the issues you have. We apologise you were left feeling dissatisfied following the installation and will follow up after this visit has taken place. Emily

Posted 5 days ago

“I’m extremely disappointed with my experience with Hillarys. I chose them because they promote themselves as a premium, made-to-measure service — but unfortunately, what I received fell far below that standard. I specifically requested full-length, total blackout curtains due to my night shift work, and was assured this could be delivered. However, the curtains I received are not blackout, not full-length, and do not block out light as required. On top of that, the finishing is poor, and the stitching looks cheap — not at all what you’d expect from a product that cost a £1,000. Yes, you read that right, a pair of curtain, two pieces for one bedroom, one window! What’s worse is how my complaint was handled. Despite explaining that the product does not meet the purpose it was purchased for, I was told the curtains were “within tolerance” and the matter would not be taken further. I raised this multiple times and was met with repeated dismissals. At no point did I feel that my concerns were properly acknowledged or taken seriously. I work hard for my money and expected quality and professionalism from a well-known company like Hillarys. Instead, I’ve been left with an expensive product that doesn’t do what I asked for, and a complete lack of accountability. This was a very frustrating experience, and sadly I would not recommend Hillarys if you’re looking for true custom service or value for money.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the curtains have not met your expectations. We fully appreciate how important effective blackout curtains are for your night shift work, and regret that the product has not delivered the level of performance you were hoping for. Having reviewed the photographs alongside your order confirmation, I can confirm that the curtains were made using blackout fabric, and the level of coverage provided is in line with what we would typically expect for this type of installation. While blackout fabric significantly reduces light ingress, some light bleed — particularly around the edges and at the top and bottom — is unfortunately unavoidable with most setups. We understand how disappointing this must be, especially given your investment, and we are sorry that you feel let down. We never want any of our customers to feel unheard or undervalued, and it is regrettable that this has been your experience. However, after careful review, our position remains unchanged, and we are unable to take this matter further. Thank you again for your feedback. While we’re unable to offer a resolution in this instance, your comments have been shared internally to help us continue improving our service and customer experience. Yasmin

Posted 2 weeks ago

“The blinds are fine, but the fitting was dangerous — the entire roll fell on my head due to incorrect fixtures. I have a newborn, so this was especially alarming. It took 3 weeks to get someone out, only to be told the wrong type was used. Now we’re 2 weeks into waiting again for a proper fix. Totally unacceptable service.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry to hear about the issues you faced with the fittings. I can only imagine how distressing it must be, especially with a newborn at home. Your safety and satisfaction are paramount to us. I understand that the fix has taken much longer than expected, and I apologise for this inconvenience. We absolutely want to resolve this for you as quickly as possible. Please know that we are here to support you, and we appreciate your patience while we address this matter thoroughly. Best wishes, Laura

Posted 2 weeks ago

“Had a advisor tell me this was within tolerance really how can you justify that.”

Helpful Report

Posted 3 weeks ago

Hi Dean, Thank you for your feedback. I’m sorry to hear that you’re feeling this way regarding our advisor's comments. We strive for transparency in our assessments, and I understand how this may lead to frustration. Your concerns are important to us, and we appreciate the opportunity to clarify and address this matter further. Upon reviewing the account I can see we are currently reviewing the images provided and will be in contact to confirm next steps. Best wishes, Laura

Posted 2 weeks ago

“Very happy with service from sales and fitting and will certainly use you and recommend to friends again. Price was competitive and had no issues with returns or refunds.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your amazing review! 😊 We’re thrilled to hear that you were happy with our service and that you found our prices competitive. Your willingness to recommend us to friends means the world to us! Best wishes, Laura

Posted 2 weeks ago

“The price was good service excellent this the second purchase will be buying from them again”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your fantastic review!😊 We're delighted to hear that you found our prices good and our service excellent. It's wonderful to know this is your second purchase, and we can't wait to welcome you back again!🥰 Best wishes, Yasmin

Posted 3 weeks ago

“Very helpful and professional”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your fantastic review!😊 We’re thrilled to hear that you found our team helpful and professional. Best wishes, Yasmin

Posted 3 weeks ago

“Efficient, friendly and on top of his game”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your wonderful review!😊 We’re so glad to hear that you found our service efficient and friendly. Best wishes, Yasmin

Posted 3 weeks ago

“Customer service and fitting excellent.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your kind review!😊 We’re thrilled to hear that you had an excellent experience with our customer service and fitting. Your satisfaction means a lot to us, and we're glad to know we could meet your expectations. Best wishes, Yasmin

Posted 3 weeks ago

“Whilst not necessarily the cheapest on the market, the attention, customer service and assistance with the choice of blind, is really worth the extra few pounds - I'm delighted - great job, Hillarys!!”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you so much for your glowing review!😊 We're delighted to hear that you found our attention to detail and customer service to be worth the investment. Providing assistance in choosing the right blind is something we take pride in, and it’s wonderful to know you’re so satisfied with the result. Best wishes, Yasmin

Posted 3 weeks ago

“Hillary's Blinds were great from start to finish and also gave me a good price. Very happy with the service”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your fantastic review!😊 We're thrilled to hear that you had a great experience with us from start to finish. It’s wonderful that you found our service to be top-notch and our pricing to be just right. Your happiness is what drives us, and we look forward to assisting you again in the future! Best wishes, Yasmin

Posted 3 weeks ago

“Have been very impressed with the service from Hillary’s. Friendly guy came to measure up, gave us a price which was less than we thought it would be and came back to fit the blind quickly and cleanly.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your wonderful review!😃 We're so happy to hear that you were impressed with our service and that our team provided a friendly and efficient experience for you. It’s great to know that the pricing exceeded your expectations and that the fitting was done quickly and neatly. Best wishes, Yasmin

Posted 3 weeks ago

“measured, fitted competently and professionally. superb service !!!!”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your fantastic review! We're so pleased to hear that you experienced top-notch service from our team. It's always our goal to provide professional and efficient fitting, and we're thrilled that you found it superb! Your satisfaction means the world to us, and we look forward to helping you again in the future. Best wishes, Becks

Posted 3 weeks ago

“I recently had shutters fitted to my living room. From the initial measuring up and seclecting the colour and style. Hilary's kept me informed of the next step. The fitted then arrived and re-measured and arranged a fitting date there and then. Once the shutters had been made the fitter arrived. The fitter was professional and work carried without fuss and all cleaned up. The first sight of the completed job was when i entered the room to say "Wow" the shutters look amazing especially to a very large bay window. Thank you Hilarys”

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Posted 3 weeks ago

Hi Linda, Thank you so much for your amazing review! We're absolutely delighted to hear that you're thrilled with your new shutters and that our team provided you with such a smooth experience from start to finish. Your “Wow” moment is exactly what we aim for! We hope your stunning new shutters brighten up your space for many years to come. Best wishes, Becks

Posted 3 weeks ago

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Posted 3 weeks ago

Hi Linda, Wow, we're absolutely thrilled to hear about your experience with your new shutters! Thank you for sharing such a lovely review. It’s wonderful to know that our team kept you informed throughout the process and that the fitting went smoothly. Hearing your “Wow” upon seeing the finished job truly makes our day! We hope your new shutters bring beauty and style to your living space for years to come. Best wishes, Becks

Posted 3 weeks ago

“Nick was very helpful and professional as usual, we are very pleased with our new Lounge and Dining Room curtains and our new , Curtain Pole. Good service 👍”

Helpful Report

Posted 3 weeks ago

Hi Pamela, Thank you so much for your wonderful review! We’re thrilled to hear that Nick was able to assist you with such professionalism and that you're pleased with your new curtains and curtain pole. We truly appreciate your kind words and support! Looking forward to helping you again in the future. Best wishes, Becks

Posted 3 weeks ago

Hillarys is rated 3.9 based on 1,591 reviews