Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.83

3.8 Rating 1,652 Reviews

71 %

of reviewers recommend Hillarys

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About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

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Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so impressed by the service of Hillarys, from first contact, to the actual fitting, and I strongly feel I got the service I expected. I have a 5 window bay window in my flat and the blinds I had fitted are perfect. Didn't want to loose my stunning views but needed warmth too. Jonathan fitted them and was kind and explained the process well. I felt no pressure at all, and I even decided to have a bathroom blind too. Great service”

Helpful Report

Posted 1 year ago

Dear Wendy, Thank you so much for your fantastic 5-star rating of Hillarys! We sincerely appreciate your kind words and feedback. We are thrilled to hear that you were impressed by our service from the first contact all the way to the actual fitting. Ensuring customer satisfaction is our top priority, and we are overjoyed to know that we met your expectations. We understand the importance of maintaining your stunning views while also needing warmth, and we are delighted to hear that the blinds we fitted are perfect for your 5 window bay window in your flat. (and they look amazing 😍) It's wonderful that Jonathan took the time to explain the process and was kind throughout the fitting. We're glad you felt no pressure and even decided to add a bathroom blind to your order. Once again, thank you for your glowing review. We truly value your support and hope to see you again in the future. Best regards, Becks

Posted 1 year ago

“Our advisor Dee was great. Very helpful and respectful of our home. Could not ask for anymore. Did a great job of fitting our blinds”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your wonderful 5-star review! We're delighted to hear Dee looked after you so well and did a great job fitting your blinds. We'll pass your kind words to Dee. If you need anything else, we're here to help. Warm regards, Charlie

Posted 2 weeks ago

“I have now had 3 missed appointment from advisors coming to repair my faulty electric blinds. My blinds are stuck closed and now it looks like I’ll have Christmas in the dark. Avoid this company as they’re very unreliable. Terrible service considering I paid over 2k for blinds.”

Helpful Report

Posted 2 weeks ago

Hi Adam, Thanks for your feedback. I'm so sorry to see that the appointment was not kept again and will be looking into this as a matter or urgency. Best wishes Becks

Posted 2 weeks ago

“The blinds look great, but oh my goodness, it has not done my blood pressure any good. First, there was a delay in manufacturing which meant we had to reschedule installation a week later. We paid in two installments, half at time of booking and half on installation. Several weeks later I start getting emails chasing for payment as, while they reserved the second payment on my card, they never actually took payment. Trying to have a conversation with Hillarys is particularly difficult since they have no telephone number available, and contacting the "enquiries" email address, the only one they provide, entails a 3 day wait for a response. Once they start threatening to refer you to debt collectors within 3 days, you essentially cannot continue the conversation. I do hope they don't accidentally take the original payment as well, but have no way of knowing since they would not engage with the question.”

Helpful Report

Posted 3 weeks ago

Hi Ben, Thanks for your honest feedback and I’m glad to hear you’re happy with how the blinds look, though I’m really sorry about the stress the process has caused. Having checked your account I can see that your Account Manager is liaising with our Finance Team and as soon as they have an update will be in touch. Best wishes Becks

Posted 3 weeks ago

“Very disappointing service and lack of transparency. I paid well in advance for blinds to be installed, only to be told much later that the fabric I selected is out of stock. Despite taking full payment, the company has failed to deliver the product or provide a clear timeline for when it will be available. The communication has been vague, with no firm dates or assurances, and I’ve had to chase for updates rather than being proactively informed. Accepting payment without confirming stock availability is unacceptable, and leaves customers in a difficult position. While I have been offered the option to reselect fabric or wait indefinitely, neither is satisfactory given the circumstances. I expect either a clear resolution with confirmed timelines or a refund. Overall, this experience has been frustrating and has undermined my confidence in the company’s reliability and customer service.”

Helpful Report

Posted 1 month ago

Hi Nishikant, We’re truly sorry for the lack of transparency and the delays you’ve experienced with your blinds. Whilst an out of stock is something we cannot control we certainly need to ensure we are providing clear and concise updates to our customers regarding these matters. I note that your refund has now been completed and wish to thank you for allowing us the opportunity to provide an order to you. Best wishes Charlie Kind regards, Team Hillarys

Posted 3 weeks ago

“I had 2 roller blinds fitted in August. Within a few weeks they become discoloured & had a severe bend. 9th October Hillary’s agreed the blinds needed to be replaced free of charge. Over 6 weeks later I am still awaiting these. I have been lied to about dates (twice told the blinds were with the fitter when they hadn’t been made), lied to about for dates (supposedly fitter told customer service he’d booked in a date with me despite never having spoken to me), not replying to emails, not ringing me when they say they & a refusal to apologise or explain the delays. Terrible company & I wish if never used them. They don’t care about customers and after sales.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for sharing your experience, and I’m very sorry for the ongoing delays and poor communication you’ve faced. We apologise for the lack of communication, for not responding to your emails, and for not providing a clear explanation or apology regarding these delays. Having checked your account, we can see that your complaint was passed over to our escalation team and a mutual agreement has been met. Best wishes Becky

Posted 1 day ago

“I had Hillery blinds fitted by Stuart fthe blinds look lovely they look great he was so nice and very tidy I would definitely recommend him if I had more fitted in the other rooms I would ask for Stuart Price was good as you can spread tge cost % interest over 6 / 9 months Which really helps 🤗”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your wonderful 5-star review! We’re thrilled to hear you were happy with Stuart’s work, his tidiness, and his friendly service, and that the price options were helpful. We’ll pass your kind words to Stuart. If you have more rooms to fit, we’d be glad to assist. Warm wishes Charlie

Posted 3 weeks ago

“I was excited to get some black-out blinds for my bright flat. I wasn’t sure they would give the level of black-out needed, but the salesman demonstrated in my hallway, and assured me of an impressive result. The result delivered is nowhere near what was promised. And Hillary’s are refusing to discuss my missed expectations as ‘it’s not a manufacturing fault’. Also one of my two blinds developed a fault after a couple of weeks - still awaiting the replacement. I chose Hillary’s as, with a significant sum involved, you want to choose a brand with a good reputation.”

Helpful Report

Posted 1 month ago

Hi Martin, Thanks for your feedback. Hillarys offers a range of blackout blinds, which are designed to significantly reduce the amount of light entering a room. However, please note that while blackout roller blinds use blackout fabric, some light may still enter around the edges of the blind due to the way roller blinds are fitted. This means they do not provide a complete blackout solution. In relation to your replacement blind - your installer should be in touch with you shortly. Best wishes Becks

Posted 1 month ago

“Abnormal delay in handling customer complaints. We need to wait months to get resolve evem small things.”

Helpful Report

Posted 2 months ago

Hi Surendran, Thank you for taking the time to share your concerns with us. We sincerely apologise for the delays you've experienced in addressing your complaints. It’s important to us that our customers feel supported, and we regret that we have not met your expectations this time. Having checked your details I can see that the outstanding headrail is due for delivery to your advisor on Friday, I have left a voicemail with him and asked that he contacts you asap. Warm regards, Becks

Posted 2 months ago

“Brilliant service. Both agents could not have done a better job.They were polite, helpful and professional.”

Helpful Report

Posted 2 months ago

Hi Susan, Thank you for your wonderful 5-star review!🌟 We're thrilled to hear that you received brilliant service from our agents. Their professionalism, politeness, and helpfulness are what we strive for, and it’s fantastic to know that they made a positive impact on your experience. Warm regards, Yasmin

Posted 2 months ago

“I suspect most of these reviews are fake. This company is basically a bunch of call centres and freelancers. We tried to get a blind and they took the money then did not get in touch. We tried to get some help and were put through to series of un professional call centre teams. They appear to have no managers or any real sense of customer care. I would avoid them like the plague”

Helpful Report

Posted 2 months ago

Hi John, Thank you for taking the time to share your thoughts with us. We’re truly sorry to hear about your experience and understand how frustrating it must have been to feel unheard. We pride ourselves on customer service and we regret that we fell short in this instance. Your feedback is invaluable, and we would like the opportunity to resolve this matter for you. Please reach out to us directly on 0800 9166500 (Mon-Fri 9am/5pm), and we will do our best to assist you promptly. Warm regards, Yasmin

Posted 2 months ago

“Advisor No: 119168. Best blinds fitter in Solihull town. 6 months ago Moazzem fitted my blinds and today I discovered my one of blind come out from ceiling. I just call him today morning and he solved my problem. I can't believe he doesn't mind to help me out Sunday? Now i do understand why hillarys is the best.”

Helpful Report

Posted 3 months ago

Hi Anwar, Thank you for your glowing 5-star review!🌟 We're thrilled to hear that Moazzem was able to assist you so promptly, even on a Sunday! It’s our goal to ensure that our customers feel supported and cared for, and it’s wonderful to know that he exemplified that for you. Your appreciation means a lot to us and underscores why we strive to be the best at what we do. Warmest regards, Yasmin

Posted 2 months ago

“£5K spent, blinds not fit for purpose! We spent over £5,000 with Hillarys, who fitted expensive Roman electronic blinds, and other blinds in our new build 4 bed house exactly 2 years and 2 months ago. Just recently we realized that all of our southern facing (sunny location) roman blinds are literally falling apart. The Roman Blind tape appears to have been glued on and not stitched, and most of the tape is completely pulling away from the fabric. These are blinds that have been used no more than twice per week, very well looked after and only charged twice in 2 years! We contacted Hilarys immediately upon noticing this issue, and we were told that we will need to pay for new blinds. They say they are out of warranty by just 2 months. But it's very fair to assume that if we have spent £5,000+ on blinds that they should last longer than 2 years - that is very reasonable to believe. I think anyone with any common sense would expect something they paid £5,000 for to last longer than 24 months under normal / light use. These blinds are in no way fit for purpose and we'll be taking action to get this rectified, and we will be making as much noise as possible over social media and as many channels as possible until Hillarys take this seriously and offer a solution. For reference, Blinds were fitted in July 2023, at DE13 9GN. Adding this for proof of this being a real review.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for sharing your experience with us, and we are truly sorry to hear about the issues you've encountered with your Roman blinds. We understand your frustration, especially after your significant investment. Your account is currently being reviewed and we will ensure an update is provided to you within 48 hours. We value your feedback and thank you for your patience whilst we look into this matter. Warm regards, Charlie

Posted 3 months ago

“Advisor on 119168 Moazzem Hossain We are so happy and satisfied with the job Moazzem has done today. He was very pleasant and professional- cleaned after himself and ensured we understood how to care for the blinds to prolong their use. We will certainly let friends and family know what quality blinds and service we have received.”

Helpful Report

Posted 3 months ago

Hi Roy, Thank you so much for your fantastic 5-star review! 🌟 We’re so pleased to hear that you are happy and satisfied with Moazzem's work. His pleasant and professional demeanor, combined with his attention to detail in cleaning up and explaining how to care for your blinds, truly reflects our commitment to excellent service. Thank you for sharing your positive experience; it means a lot to us! We appreciate your willingness to recommend us to your friends and family! Warm wishes, Becks

Posted 3 months ago

“Do not buy from Hillary blinds, I clearly said I wanted 2 matching blinds, came one with white flowers and one pure black?, said breakdown in communication as the material is same, ?, also fitted with 1 black bracket and 1 white bracket and said will pop in couple of weeks with a black one ?, I have had damage as well but they said it was not them. Do not get this company”

Helpful Report

Posted 3 months ago

Hi Karen, Thank you for sharing your feedback and explaining your concerns. We are sorry to hear that your experience did not meet your expectations. We have carefully reviewed your case and the information provided. While we acknowledge your concerns regarding the blinds and the fitting, we must respectfully confirm that we do not accept liability for the damage you have mentioned. I have asked that a member of our customer care team contact you to ensure a return date has been agreed so we can resolve the matter of the brackets. Warm wishes Charlie

Posted 3 months ago

“Since we moved into our home we have had numerous blinds and curtains installed by Hillarys. So when we decided to redecorate a guest bedroom, they were our natural choice. Sadly the standards of customer service have drastically fallen and the quality of materials is no longer evident. The experience has left us very disappointed and as yet, no one has bothered to contact us from head office to apologise. The initial measurement and selection of the curtain material was fine. It was after placing and paying for the order that it went downhill. The installation was a mess - from failing to accurately measure where the tie backs should be, attempting to drill them into the wall without rawl plugs (which my husband flagged would not work), hanging the curtains unevenly and leaving without steaming them correctly - the end result was wrinkled, unevenly folded curtains that looked like I bought them in a bargain basement. On inspection the curtains also had several plastic pieces of string sticking out at the corners, clearly visible to the naked eye. I filled in the feedback form that was sent to me outlining I was unhappy with the finished product and installation. No one contacted me so 2 weeks later I reached out to the agent who took measurements. He told me I needed to contact Head Office so I phoned and raised the issue with them. They told me another agent would have a video call with me where I needed to show them the issues. I had the call and he documented the issues. Two weeks passed and there was no update so when I followed up with Head Office I was told the agent who took the measurements would need to call in person. Another two weeks passed and they came, inspected the curtains and agreed they looked terrible. The agent steamed them but while this removed the wrinkles, most of the incorrect creases were already embedded at this point so they are still not hanging correctly. I've followed up twice since the visit asking for updates on my complaint about the quality of the curtains and the installation experience. Over 4 months later I have received no update.”

Helpful Report

Posted 3 months ago

Hi Collette, Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you've had with our service and the installation of your curtains. It's disappointing to hear that we didn't meet the standards you expected based on your previous experiences with us. We understand how frustrating this must be, especially after you invested time providing feedback. We’re committed to resolving this matter, and I believe that a member of our team has reached out to you to discuss this futher. I will ask that try to contact you again so we can offer our assistance. Warm regards, Charlie

Posted 3 months ago

“Simon was absolutely fantastic from start to finish. He was extremely friendly, professional, and approachable, making the whole process smooth and enjoyable. His product knowledge was excellent, and he explained everything clearly while also giving us helpful advice and recommendations. He took the time to ensure everything was perfect and made us feel very well looked after. Overall, Simon delivered an excellent service friendly, efficient, and highly professional. We couldn’t be happier and would definitely recommend him to others.Katie”

Helpful Report

Posted 3 months ago

Hi Katie, Thank you so much for your wonderful 5-star review! 🌟 We’re thrilled to hear that Simon provided you with such fantastic service throughout your experience. His friendly and professional approach is exactly what we strive for, and it’s great to know that his product knowledge and personal touch made everything smooth and enjoyable for you. We truly appreciate your feedback and your recommendation! Warm wishes, Charlie

Posted 3 months ago

“I cannot believe how terrible Hillary’s Blinds has been. It has been 9 months since they installed my blinds, and the entire process has been a nightmare. They’ve made multiple mistakes, and to this day, they still haven’t delivered the end cord, leaving my blinds incomplete. I’ve sent countless emails, and they ignore all communication. I paid £1,500 for what should have been a professional service, but instead I’ve been met with incompetence, delays, and complete disregard for customers. Avoid this company at all costs.”

Helpful Report

Posted 3 months ago

Hi Naya, Please accept our apologies for the delay in providing the component to you. Having reviewed your account I note that we have contacted the relevant team and asked that this be ordered and sent out urgently to you. We have asked that one of our team provide an update to you on this order also. Thank you for allowing us the time and opportunity to resolve this matter. Warm regards Charlie

Posted 3 months ago

“COWBOYS!!! Fitted blinds in May by Robert who only cared about his commission!! Paid thousands for 3 bedrooms, on the day of fitting one arrived broke. Was told the part was ordered and they would come back and finish fitting. Still nothing and going round and round in circles with customer service. Products paid for in full now Taking legal action! Avoid. Avoid. Avoid. Cowboys!!!”

Helpful Report

Posted 3 months ago

Hi there, I'm truly sorry to hear about your experience. This is not the level of service we aim to provide, and I apologize for the inconvenience and frustration you've faced. We take your feedback seriously and are committed to resolving this issue, please private message us with your full address. Warm Regards Becky

Posted 3 months ago

“Avoid at all cost!!! Awful Company. Adviser ordered the completely the wrong blinds - even though we were sat with them and they had the chosen samples! They *didn't* run through the order with us before asking us to sign and pay. Blinds turned up 3 weeks later and were fitted. After the first blind was fitted we said they were wrong. The fitter just carried on installing all 5 blinds. 3 blinds upstairs are all unfinished because they didn't have the correct parts! We were just told by the fitter to speak to customer services - who just told us they were they blinds that were ordered and there was nothing that could be done about it. Avoid at all cost!!!”

Helpful Report

Posted 3 months ago

Hi K, Thank you for sharing your experience. I’m truly sorry to hear about the issues you've faced with your blinds order. It’s clear we’ve fallen short of your expectations, and I can understand how frustrating this must be for you. We appreciate your feedback, as it helps us to improve our service moving forward. I note you have spoken with our customer care team and advised you will be providing a written report to us. Once this has been received we will fully review this matter and respond. Warm wishes, Charlie

Posted 3 months ago

“Best ever experience of buying Jcurtains. More choice of colours materials and no time limit on how long you look for YOUR CHOICE”

Helpful Report

Posted 3 months ago

Hi Jacquie, Thank you so much for your amazing 5-star review! 🌟 We’re thrilled to hear that you had the best experience finding your curtains. It's fantastic that our range of colors and materials made it easy for you to make your perfect choice without any time pressure. We genuinely appreciate your feedback! Thanks again for sharing your wonderful experience with us! Warm regards, Charlie

Posted 3 months ago

Hillarys is rated 3.8 based on 1,652 reviews