Hillarys Reviews

Name: Hillarys
Address: Colwick Business Park Private RD, Nottingham, Nottinghamshire
Rating: 3.98

4.0 Rating 2,122 Reviews

74 %

of reviewers recommend Hillarys

Company Reviews

Info

About Hillarys:

Hillarys - For the window wise

We’ve been helping our customers create beautiful homes with our made-to-measure blinds, curtains, shutters and awnings for over 50 years.

Choosing the right window treatments can feel overwhelming, but with Hillarys you don't have to worry. When you buy a window dressing from us you can be sure it’s been lovingly finished to the highest standard by our skilled manufacturing team.

Every new design goes through a rigorous testing process that checks it will meet the demands of the average home. If the fabrics don’t meet our standards, they don’t make it into our range. Only the best performing styles should be in your home. It’s as simple as that!

When you book an in-home appointment, your friendly and knowledgeable local advisor will bring along samples of our full product range for you to have a look at, and they’ll work with you to find the right solution for your space. Our team knows all the tricks of the trade, bringing years of experience and expertise right to your doorstep.

They’ll take care of everything, from precise measuring to flawless installation, for a stress-free and stylish finish.

It’s true, from the minute you get in touch to the magical moment you stand back and admire the end result, we’re only happy when you are. In fact, everyone at Hillarys cares about your home as much as you do and we really do take pride in getting it just right, which includes tidying up and leaving your home just as we found it too.

So don’t risk getting it wrong at your windows! Leave the measuring and fitting to us, and you’ll be in safe hands.

Visit Website

Phone:

0800 916 1094

Location:

Colwick Business Park Private RD,
Nottingham
Nottinghamshire
NG4 2JY

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Hillarys 5 star review on 7th February 2025

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Elizabeth the rep brought lots of samples. I was able to choose the shade of wooden slat the best matched my fireplace and furniture. Choice of tapped colours and 2 styles of cord pulls in various coloured metal.The fitted was efficient and quick and tidied up after. He gave advice on looking after the blinds. The only thing that I found negative is the pulls are high up and not easy to reach for someone who has balance and mobility issues. He also told me not to pull on the part with the single string to raise and lower the blind as it may weaken it. To pull the part at the top with more strand of strings but this is not possible without standing on a step as it is at almost ceiling in all blinds! Also how do I wind it around the clear to have them half way up or to clean windows if the single cord is too fragile. Is this a design fault. Why not have all the cords down through the bottom pull. The look is light and airy. Much brighter that heavy curtain piles, blackout curtains and fussy tie backs.”

Helpful Report

Posted 5 months ago

Hi Jacqueline, Thanks for the 5/5 and for sharing your detailed experience. We’re delighted you found a good shade match for your fireplace and furniture, and that the fitting was efficient with helpful aftercare advice. We’re sorry to hear that you are having some difficulty with reaching the control chords. Please reach out to our customer care team on 0800 916 6500 so we can assist further and see what can be done. Kind regards, Charlie

Posted 5 months ago

“We were happy from beginning to end of the buying and fitting process of our blinds. We were kept well informed throughout and the blinds we chose were great value for money. Thank you!”

Helpful Report

Posted 1 day ago

Hi there, Thank you for your kind words! 😊 We're delighted to hear you were happy from beginning to end and that you felt well informed throughout the process. It's fantastic to know you're pleased with your new blinds and found them to be great value for money. Thanks for choosing Hillarys and for taking the time to share your experience! 💙✨ Kind regards, Becky

Posted 1 day ago

“Excellent service from start to finish. Very impressed with the fitter Tom and the finished product.”

Helpful Report

Posted 2 days ago

Hi Elaine, Thanks for sharing your wonderful feedback. We’re really glad Tom provided excellent service from start to finish and that you’re impressed with the finished product. Kind regards, Laura

Posted 2 days ago

“We had an excellent service from Hillary’s from the first phone call, through our helpful assessor’s visit, to the point our skylight blinds were fitted by the superb Paul. We have been delighted by the service throughout. Can thoroughly recommend.”

Helpful Report

Posted 3 days ago

Hi Sue, Thanks for sharing your fantastic feedback. We’re really glad to hear you had excellent service from the first call through to fitting, and that Paul impressed you. Kind regards, Laura

Posted 2 days ago

“Excellent service,”

Helpful Report

Posted 3 days ago

Hi there, Thanks for sharing your wonderful feedback. We're really glad you had excellent service. Kind regards, Laura

Posted 2 days ago

“Easy process to order. Blinds delivered and fitted on time. Good quality product that was well fitted. I'm a very happy customer!”

Helpful Report

Posted 4 days ago

Hi Lisa, Thanks for sharing your wonderful feedback. We’re really glad the ordering was easy, delivery and fitting were on time, and that you’re happy with the quality. Kind regards, Laura

Posted 2 days ago

“Everything was explained fully and on time. The fitter was pleasant and friendly and left everything nice and clean and tidy. The price was less than I expected but good quality.”

Helpful Report

Posted 5 days ago

Hi there, Thank you for sharing your feedback. We’re really glad to hear everything was explained clearly and on time, and that the fitter was pleasant and left everything clean and tidy. It’s great to know you’re happy with the value and quality. Kind regards, Laura

Posted 2 days ago

“Really excellent and prompt service.”

Helpful Report

Posted 6 days ago

Hi there, Thanks for your wonderful feedback. We’re glad you found the service excellent and prompt. Kind regards, Laura

Posted 6 days ago

“So very happy, polite, and fantastic looking shutters and blinds. Second time we have used Hillary’s, no 3 on the way.”

Helpful Report

Posted 1 week ago

Hi there, Thanks for your wonderful feedback. We’re really glad you’re happy with the shutters and blinds and that you’ve chosen Hillarys again. Kind regards, Laura

Posted 6 days ago

“Beautiful shutters well made and fitted perfectly”

Helpful Report

Posted 1 week ago

Hi Sue, Thanks for sharing your feedback. We’re glad the shutters are well made and fitted perfectly. Kind regards, Laura

Posted 1 week ago

“When the gentleman from Hillarys came we were all set to pick out my blackout blinds when he pointed out our windows opened inwards so they wouldn't fit the same ad my new kitchen ones. As we have been considering new windows we decided to get the new windows and then get the blinds so I will be back in touch in a couple of months for the blinds”

Helpful Report

Posted 1 week ago

Hi there, Thanks for sharing your feedback. It’s good to hear that the adviser highlighted the window issue and helped you plan ahead. We’ll be here when you’re ready to discuss the blinds again. Kind regards, Laura

Posted 1 week ago

“Our experience was one of happy, satisfied customers. Our intial discussion including choice of blinds was slightly rushed. The fitter, Spencer, however, couldn't have been more helpful and thorough, checking through the choices we had made. He talked us about our unusual-shaped windows and how best to fulfil our wishes, tweaked our choice of blinds without increasing the cost and gave us a fitting date. He arrived promptly and worked solidly to fit the blinds within the day. We are delighted with the quality of the product, the neat fitting and the overall result. Also delighted that the blinds are made in the UK! Thank you, Spencer! Just one question: Are the plastic bags recyclable? I hope it is company policy to use recyclable plastic bags.”

Helpful Report

Posted 1 week ago

Hi Carole, Thank you for taking the time to share your experience. We’re glad Spencer was helpful and that you’re delighted with the blinds and that they’re made in the UK. Regarding your question about the plastic bags, we’ll share your query with the team. Kind regards, Laura

Posted 1 week ago

“Very pleased with service and work was carried out professionally and helpful, l would use Hillarys again. Thank you.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your kind words. We’re pleased you found our service professional and helpful, and that you’d use Hillarys again. Kind regards Laura

Posted 1 week ago

“lovely service. Friendly staff. Excellent job done . Thanjyou”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your lovely feedback. We’re glad you had a great experience with our friendly staff and that the job was excellent. Kind regards, Laura

Posted 1 week ago

“Great service , great product & really pleased with the finished rooms”

Helpful Report

Posted 1 week ago

Hi DGG, Thank you for sharing your feedback. We’re glad you had great service, great product, and that you’re really pleased with the finished rooms. Kind regards Laura

Posted 1 week ago

“Jane came out listened to what I wanted give good advice she was pleasant friendly and looked very smart in her uniform”

Helpful Report

Posted 1 week ago

Hi Michele, Thank you for sharing your feedback. We’re glad Jane listened, gave good advice, and that you found her pleasant, friendly, and smart in uniform. Kind regards, Laura

Posted 1 week ago

“We are not going to name the installer or any other member of staff, not because we couldn't but because after everything we have been through with Hillarys we realise that there are deep systematic issues with how this company operates across all of its departments. We had our curtains fitted in July. Hillarys are not a budget option, we chose Hillarys precisely on the assumption that paying more meant a company that would treat a brand new home with some care and responsibility as we were genuinely anxious about drilling into walls that we had owned for barely two weeks. During the pre-visit consultation we specifically discussed keeping the fitting away from any electrical wiring. On the day, the installer drilled directly through a live cable (directly above a light switch), not through bad luck, but because no cable detector was used at all, and because the pole had already been cut at that distance, despite the earlier conversation. A few hours later, when the garden's motion activated lights kicked in, it caused an electrical short that took out power to our entire downstairs for a long weekend during the heatwave. We were without downstairs lighting for several weeks and had to arrange and pay for two separate electrician visits ourselves. What followed was over three months of chasing invoices, chasing compensation, and repeatedly starting from scratch because nobody at this company appears to talk to each other or keep a good record of anything. We dealt with a rotating list of names, many contradicting each other, one person confirming the refund had been actioned, while another stating they did not have the right details, some promising callbacks that never came, while others cutting off the call entirely (this happened many many times after waiting in queue for ages). We have had to re-explain this entire situation from the beginning more times than we can count. Payment deadlines were repeatedly promised and then missed, five days, ten days, fourteen days, always with a new excuse when we chased. One day they said they never received an invoice, then they had and then they had not again, bank details were requested and confirmed on more than one occasion, a payment was reported as failed even though we supplied the correct details. In all of this, not one supervisor or manager ever spoke to us directly. Our complaint email went unanswered, despite receiving a notification that response would be received within 48 to 72 hours. We even tried to send an email to the leadership team, which was again picked up by a call handler. Every conversation went either through a call handler or the original installer. Now, three months later we are still £700 pounds in debt ourselves due to the refunds for the electrical repairs still not having been paid back to us, not even including the repairs for the wall we managed ourselves. If you are considering Hillarys for a fitting, it is a company with no continuity, no accountability, and frankly, no urgency about honouring its own promises. We would advise anyone we know to stay clear of them!!”

Helpful Report

Posted 2 weeks ago

Hi Fauve, I’m really sorry to hear about the experience you describe. That level of communication and coordination isn’t what we aim for, especially given the concerns about electrical safety and the ongoing billing issues. If you’d like us to review your case, please reach out to our customer care team so we can look into the details you’ve shared and understand what happened. Kind regards, Laura

Posted 1 week ago

“From start to finish first class, product first class,the gentleman who came,measured,fitted, gave us advise, highly recommend.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for sharing your feedback!😊 We’re delighted to hear the whole experience was first class and that the fitter’s advice was helpful. All the best, Yasmin

Posted 2 weeks ago

“The service was quick and simple and the fitter was knowledgeable and had the job done in no time, very happy”

Helpful Report

Posted 2 weeks ago

Hi Paula, Thank you for sharing your feedback. We’re glad the service was quick and simple and that the fitter was knowledgeable and had the job done in no time. If you need anything else, please let us know. Kind regards, Laura

Posted 2 weeks ago

“Fitter was brilliant, no problem what so ever, nothing was to much.”

Helpful Report

Posted 2 weeks ago

Hi Mr Willmett, Thank you for sharing your feedback. We’re glad the fitter was brilliant and that nothing was too much trouble. If you need anything else, please let us know. Kind regards, Laura

Posted 2 weeks ago

“After the last hot summer, I chose to have a blind installed to the large kitchen window after 15 years of not feeling the need. I've got to say, the service from Martin and the quality of the blind made to fit and the installation have been excellent. I'll see how cool the thermal blind keeps everything next summer. Overall I feel it's been great value.”

Helpful Report

Posted 2 weeks ago

Hi John, Thank you for sharing your feedback. We’re glad the service from Martin and the blind’s quality and fit met your expectations, and that the installation went well. It’s great to hear you feel it’s been good value, and we hope it helps keep things comfortable next summer as well. Kind regards, Laura

Posted 2 weeks ago

Hillarys is rated 4.0 based on 2,122 reviews