Ordered flowers 9th April to be delivered on 15/04/2024. Got notification from royal mail to say they will be delivered on 16/04/2024. Contacted customer service, not much help, only that they cant guarantee delivers as they use 3rd party!!. If you have a website/ordering service which gives you dates in which you wish you flowers to be delivered then this should be accurate, who wants flowers a day later or more than the occasion date you specified. In my case it was a funeral and I am very unhappy that these will not be delivered on the day specified. Very disappointed in the service and response. Stating a full refund would not be given.......Eh i think if you read my email i didn't ask for any refund !!!! Go somewhere else for flowers. Not be using them again