I received 2 bunches of flowers for my 50th. One from my work colleagues and one from my best friend. Both bunches were absolutely shocking. The work colleague bunch the heads of the flowers had fallen off and the roses were brown. I contacted Haute Florist to be told they need water so they can revitalise themselves. Really? Are they are going to grow another head? Will the brown petals will turn pink? After several emails I eventually got a new bouquet and these weren’t much better. I just put them in the bin as I’m not displaying brown roses. The bunch from my friend was the same albeit the rose heads were still attached. She got the same service and had to argue with customer support to get a new bunch. They arrived, same poor standard and again I put them straight in the bin. Given that these flowers were for a 50th birthday, which is a big birthday, both the flowers and service is beyond poor. Save your money everyone and order from a local florist in the recipients town/city.