Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Pretty flowers but they did not last. Bought them for my mums birthday, on the day they were delivered some of the roses we’re already wilted and petals were falling off. 2 days later, they looked like the pictures attached. Shame”

Helpful Report

Posted 1 year ago

Hello Ana, I'm truly sorry to hear about your experience with the flowers you bought for your mum's birthday. It's disappointing that they didn't last as they should have. Quality and longevity are important to us, and we regret that we fell short on this occasion. We appreciate you bringing this to our attention. Please contact our customer service team with your order details and some images of the bouquet so that we can make this right for you. Your satisfaction is our priority, and we would like to ensure we learn from this experience to improve our services in the future. Best wishes, Katie

Posted 1 year ago

“Very disappointed with the quality that arrived today for my Wife's anniversary.”

Helpful Report

Posted 1 year ago

Hello Andreas, Thank you for your review. I'm deeply sorry to hear about your disappointment with the quality of the flowers that arrived for your wife's anniversary. This falls short of the high standards we aim to deliver, especially for such a special occasion. Please accept our sincerest apologies for any inconvenience or disappointment caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“Roses arrived Friday and were already slightly brown around edges. By Monday we’re completely brown around edges. By Tuesday they had to be thrown out. Their response is that this is normal and to pull off the outer brown leaves. If we did this we wouldn’t know where to stop as they are all brown and wilting. Not good customer service. Don’t waist your money. They last far longer from the supermarket”

Helpful Report

Posted 1 year ago

Hello Suzanne, Thank you for sharing your experience with us. We're truly sorry to hear about the disappointment with the longevity and condition of the roses you received. Your feedback is invaluable to us, and we apologise if our initial response didn't meet your expectations. We aim to provide high-quality flowers that last, and we regret that this was not your experience. Your satisfaction is our priority, and we appreciate the opportunity to improve based on your feedback. Thank you for bringing this to our attention.

Posted 1 year ago

“The flowers did not arrive on the next day as promised ! This completely ruined my intention. I booked the next day option and had problem booking it as I could only do it on the day before rather than a few days in advance . The flowers arrived and were left outside the house upside down which ruined the flowers so I am not happy ! It was an expensive gift and I feel I have not got value for money . I found it complicated trying to track the delivery. I am just out of hospital and don’t need any stress right now !”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We genuinely appreciate your honesty and willingness to provide us with valuable insight into what went wrong. We sincerely apologise for the inconvenience you faced with the non-delivery of your flowers on the promised next day. We understand that this completely ruined your intention, and we deeply regret any disappointment and frustration caused. Additionally, we apologise for any confusion you encountered while attempting to schedule the delivery a few days in advance. I have located your order and can see that a fresh bouquet was arranged for delivery. Warm regards, Rosie

Posted 1 year ago

“I ordered on 12th for Father’s Day on 16th. The flowers didn’t arrive until 18th. It’s in the Isle of Man, but they had time to deliver or give me notice. A huge disappointment.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 year ago

“Accepted next day delivery, but delivered 3 days late although it’s obvious the bouquet was sent day after order as the flowers were drooped and dying. Quoted terms and conditions that delivery to Scotland takes longer, why accept next day delivery then? I’m embarrassed by the quality of the bouquet delivery. Offered £15 credit note off next order, no thank you I won’t be using again. I have photos but unable to post.”

Helpful Report

Posted 1 year ago

Hello Michele, thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate customers like you who are willing to share their thoughts and help us improve. First and foremost, we would like to extend our sincere apologies for the delay in delivering your bouquet. We understand the frustration caused by receiving the flowers three days later than expected, especially when it appears that the bouquet was sent the day after your order. I have located your order and can see that our customer service team have responded to your email offering a replacement bouquet. They are awaiting your reply. Best wishes, Katie

Posted 1 year ago

“Bouquet is pathetic with miserable looking flowers and broken stalk of flower. We understand that the picture shown is for a large boutique, surely a standard size can’t be that bad. It was for our mother’s birthday and it came a day late after a mixup.Totally disappointed. I will upload the image if the review let me.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us at Haute Florist. We sincerely appreciate your feedback and apologise for the disappointment caused by the bouquet you received. We understand that the image shown was for a large bouquet, and we apologise for not meeting your expectations with the standard size arrangement. Your disappointment is valid, and we truly apologise for any inconvenience this mix-up may have caused, especially in regard to the delay in delivery for your mother's birthday. Once again, we apologise for the disappointment caused. Warm regards, Rosie

Posted 1 year ago

“Didn’t delivered the flowers on the day they were supposed to. Ruining the surprise and the present for Father’s Day. Customer service is terrible. Wouldn’t recommend at all”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 1 year ago

“Bouquet arrived on time although the roses were fully open, wilting with curled brown petals. I sent over multiple pictures to their customer service team only to be sent a care card…. I reported the issue within 10 minutes of opening them. When I suggested this wasn’t resolving my problem, I was basically told to pull off the damaged petals on the roses and make do! I would not recommend this business. AVOID and find a local florist who are cheaper and offer a much better service.”

Helpful Report

Posted 1 year ago

Hello David, thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 1 year ago

“Terrible flowers and customer services. Ordered a £50 bouquet for my elderly parents wedding anniversary. Original bouquet arrived with multiple dead stems and the rest of the stems deteriorated a couple of days later. I provided photographic evidence of the same and was offered a replacement bouquet (on the assumption this was a one off issue) which I accepted. The second bouquet arrived and the next day the roses started dying. By the third day all of the roses were dead and the agapanthus stems were all brown and the flower heads were dropping off unopened. Haute have offered only a £10 refund in the circumstances. Absolutely shocking. Don’t be fooled by the beautiful arrangements on the website. This Company was once my go to, delivering amazing quality bouquets and with fantastic customer service too. I will never use this Company again.”

Helpful Report

Posted 1 year ago

Hello, thank you for your review. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 1 year ago

“Utterly shocking flowers late came with no water most embarrassing bunch of half dead flowers I’ve seen avoid at all costs”

Helpful Report

Posted 1 year ago

Dear Jenna, thank you so much for taking the time to provide your valuable feedback about your recent experience with Haute Florist. We genuinely appreciate it when our customers reach out to us and let us know about their experiences. We would like to apologise for any disappointment caused by the condition of the flowers you received. We understand that receiving late deliveries without water must have been embarrassing and extremely disappointing for you. We sincerely apologise for any inconvenience and negative impression caused. Your feedback is crucial to us in order to improve our services and ensure that such situations do not occur again in the future. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 year ago

“I ordered the large Orion arrangement in a vase for my sister. The photo she sent me showed less flowers than your photo of the medium arrangment on your website. Very disappointing and in full bloom, so I dont think they will last very long.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to provide feedback on your recent experience with Haute Florist. We genuinely appreciate your review and value the opportunity to improve our services. We sincerely apologise for the disappointment caused by the size and presentation of the Orion arrangement you ordered for your sister. We genuinely care about the satisfaction of our customers and want to make things right. Please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Disappointed with the quality and size of the flowers as paid for large and received medium.. flower's lasted only few days..paid for more expensive candle and bubbly but received cheaper one..they advertise something different on there website and deliver completely different products..be avere of this company and do not buy or order stuff from them..”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback regarding your recent experience with Haute Florist. We sincerely appreciate your honesty and for bringing these issues to our attention. We would like to apologise for the disappointment you experienced with the quality and size of the flowers you received. It is our utmost priority to ensure that our customers receive the products they paid for, and we understand how frustrating it must have been to receive a medium-sized bouquet instead of the large one you ordered. We also apologise for the short lifespan of the flowers, as they should have lasted longer. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 1 year ago

“Still to receive flowers !!! Waiting 4 days -have made complaint -Apparently Glasgow is a remote place and can take upto 4 days-flowets will be withered”

Helpful Report

Posted 1 year ago

Dear Margaret, thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback and sincerely apologise for the issues you encountered with your order from Haute Florist. We understand your frustration with the delivery delay, especially considering it took up to 4 days for the flowers to arrive. We apologise for any inconvenience caused and the disappointment you may have felt due to the potential wilted state of the flowers. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 1 year ago

“Very poor doesn’t even cover it Paid for 24 hour delivery. It arrived after 72 hours Paid for Pink Peonies. Saggy yellow sunflowers arrived. Have seen nicer flowers on the side of the road. Still in discussions with customer services. This company even has a boycott Facebook groups. Photos show what was ordered and what arrived. Consumer rights act of 2015 is relevant”

Helpful Report

Posted 1 year ago

Dear Bernice, thank you so much for taking the time to share your feedback with us regarding your recent experience with Haute Florist. We genuinely appreciate your input and sincerely apologize for the issues you encountered. We are truly sorry for the delay in delivery and for the incorrect flowers that arrived instead of the Pink Peonies you had ordered. We understand how disappointing it must have been to receive sunflowers instead. This is definitely not the level of service or quality we strive to provide. We apologise for any inconvenience caused during your discussions with our customer service team. Rest assured, we take your concerns seriously. I can see that this has been resolved. Warm regards, Rosie

Posted 1 year ago

“Avoid these at all costs. Ordered a supposedly "large" arrangement and quite frankly a £10 supermarket bunch is larger and of better quality. Roses brown on the edges upon opening and a small amount. I had to order a replacement from a local florist last minute as I was embarrassed giving these as a gift. I can't attach a picture to this post to show the comparison but in the future I'll be sticking to a local business.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your valuable input and we sincerely apologise for the disappointment you encountered with your order. We are truly sorry that the arrangement you received did not meet your expectations. It is certainly not the level of quality we strive to provide to our customers. We understand how important it is to present a beautiful and impressive gift, and we deeply regret any embarrassment caused. We would like to express our sincere apologies for the inconvenience caused, as well as for the inconvenience of having to order a replacement from a local florist. We are committed to providing high-quality products and exceptional service, and your feedback has alerted us to an issue that needs immediate attention. Once again, we appreciate your feedback and apologise for any inconvenience caused. Best regards, Katie

Posted 1 year ago

“ZERO STARS. DO NOT USE THIS COMPANY.. PAID FOR 24 HOUR DELIVERY - AND THEY DIDN'T TURN UP 24 HOURS OR 48 HOURS LATER... FLOWERS WILL BE DEAD SOMEWHERE AND NOT FIT FOR PURPOSE. COMPANY DISINTERESTED....”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I have checked the tracking on the order was attempted on the 5th and 6th. However, the address was inaccessible. Warm regards, Rosie

Posted 1 year ago

“DO NOT use this company. Ordered flowers to my friend for her birthday, but as she wasn't in, Royal Mail decided to leave the flowers on the street, with a delivery photo showing this. The flowers were then stolen (no surprise), and when I tried to speak to someone at Haute Florist, I was told that they have no involvement in the delivery process and that I'll have to take it up with Royal Mail. Absolutely ridiculous. Spent over £40 on flowers only for them to be stolen, due to the ridiculous delivery process that this company takes no responsibility for. Needless to say, I won't ever order from here again and will stick to Bloom and Wild, which has much better customer service and actually care whether you receive the flowers you've paid for!”

Helpful Report

Posted 1 year ago

Dear Rozeta, thank you so much for taking the time to share your experience with Haute Florist. We truly appreciate your feedback and want to express our sincere apologies for the inconvenience and frustration caused by the delivery of your friend's birthday flowers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Once again, thank you for bringing this matter to our attention. Warmest regards, Haute Florist Team

Posted 1 year ago

“FALSE ADVERTISING. LETTERBOX FLOWERS WHICH ARE SIMPLY NOT. DON'T BOTHER.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with Haute Florist. We truly appreciate your feedback and apologise for the disappointing experience you had. We understand your frustration regarding the issue of the letterbox flowers not meeting your expectations. We sincerely apologise for any inconvenience this may have caused you. I can the flowers were sent in the correct, flat box. However, the delivery driver has not just posted this through the letter box. We will investigate this internally with our Dispatch Manager. Best regards, Katie

Posted 1 year ago

“Extremely disappointed with the quality of flowers! Flowers squashed and not fresh enough. The bouquet didn't look anything like the website photo, after 1 day from receiving they wilted as if had them a week! Customer service just reading from a script & really not bothered about customer service or customer satisfaction. Not recommended to use this company. (I wanted to add photos but not able to add)”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and your valuable input. We sincerely apologise for the disappointing quality of the flowers you received. It is regrettable that they arrived squashed and not fresh enough, and that they did not resemble the bouquet shown on our website. We understand your frustration, especially as they wilted so quickly after just one day. We are sorry to hear that our customer service did not meet your expectations. We strive to provide excellent customer service and it is disheartening to hear that we fell short on this occasion. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews