Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,421 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,421 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 1st May 2024

3492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service, no customer care. Flowers have never been delivered and Haute florist take no responsibility.”

Helpful Report

Posted 3 months ago

Dear Susie, Thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate your honesty and for bringing these unfortunate issues to our attention. First and foremost, we would like to apologize for the shocking service and lack of customer care you experienced. We understand how frustrating it can be when flowers are not delivered as expected, and we take full responsibility for this oversight. Please accept our sincere apologies for any inconvenience caused. I can confirm I sent an email on the 8th to look into this for you. Best wishes, Ellie

Posted 3 months ago

“Do NOT order from this site. I purchased what was advertised as letterbox flowers and paid a premium for delivery. Royal Mail will not deliver the flowers through the letterbox and Haute Florist will not accept responsibility or address the situation with their customer!! Shocking customer service and relations. An absolute waste of money, a heartfelt gesture has turned into a shocking experience for all!”

Helpful Report

Posted 3 months ago

Thank you for taking the time to review Haute Florist and for letting us know what happened regarding Royal Mail not delivering the letterbox flowers. We take customer satisfaction very seriously and apologize for such a disappointing experience. I have contacted you via email to look into this further. Best wishes, Ellie

Posted 3 months ago

“My mums flowers was delivered in a very sorry state,not only was they dead this company decided to ignore my complaint!!”

Helpful Report

Posted 3 months ago

Thank you so much for your feedback, Louise. We are sorry to hear that your mum's flowers were delivered in a very sorry state. We apologize for the poor experience that you had with your order. I have located your order and can see that our team responded to your email asking for some photos of the bouquet. If possible, please could you send some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line, so our team can look into this. Best wishes, Rosie

Posted 3 months ago

“The flowers were received at the expect date but the quality was very poor. Lots of greenery, only 5 roses and those roses already tired. I had to run to M&S for an extra bunch of roses to replace the already dead ones and to fill the gaps. For £44 a total waste. I upload some pictures on the day I received it.”

Helpful Report

Posted 3 months ago

Dear Bianca, Thank you for taking the time to let us know about your experience with Haute Florist. We apologize for not having met your expectations when you purchased the bouquet and thank you for providing the pictures to illustrate your feedback. We understand that the quality was not up to your standards. I have located your order and contacted you via email. Best wishes, Ellie

Posted 3 months ago

“Terrible service from this company. We chose them because they offered next day delivery. The delivery was not even attempted the next day, finally turned up 5 days later...imagine how fresh the bouquet was by then! Couldn't contact them by phone and very very scarse and completely unhelpful contact via email. They just would not reply to our queries or try to help”

Helpful Report

Posted 4 months ago

Thank you for your review of Haute Florist. We apologize for your experience and the issues you encountered. It is clear that our delivery was not up to our usual standards and we are very sorry for the delay and issues you faced when trying to contact us by phone and email. I have located your order and can see that our customer service team arranged for a fresh bouquet to be delivered the following day. Best wishes, Rosie

Posted 3 months ago

“For £40 too few Flowers you would get more in Marks & Spencers for £20.00!!”

Helpful Report

Posted 4 months ago

Thanks for taking the time to share your feedback, Gerrard. We appreciate the time you’ve taken to tell us about your experience. We’re sorry that you feel the value wasn’t in line with what you expected and wanted to express. Please could you forward us some photos of the flowers to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“If I could give zero I would. Flowers delivered on the wrong day. All in full bloom. Dead 3 days later and told my complaint was outwith reporting times. Will not buy from this company again. Was offered £10 online credit but why would I buy anything again when the flowers and service were terrible.”

Helpful Report

Posted 4 months ago

Thank you so much for your feedback, Angela - we appreciate you taking the time to share your experience with us. We are so sorry that the flowers were not up to standard, that they were delivered on the wrong day, and that they were dead three days later. We understand how unsatisfying that must have been - it’s never our goal to provide such an experience! If possible, please could you send us some photos of the bouquet within the 3 days to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

“Was assured of December 24th delivery. Nothing. It was for my boyfriend's 79 year old mum. Nothing to suggest either that they may not deliver to the Isle of Man. Would like a refund.”

Helpful Report

Posted 4 months ago

Thank you so much for your review, Priya. We apologize for not delivering your order to your boyfriend's mum by December 24th. Also, we apologize for not notifying you of our inability to deliver orders to the Isle of Man, as this should have been communicated when you placed your order. We do advise this on the website. however, we are very sorry if this was not clear or it was missed. Best wishes, Katie

Posted 3 months ago

“Sorry to say white roses yellowing, not just outer petals, disappointed.”

Helpful Report

Posted 4 months ago

Thank you so much Avril for taking the time to let us know about your experience with Haute Florist. We apologize that the white roses did not meet your expectations. I can see that our customer service team are awaiting photos of the bouquet to look into this for you. Best wishes, Katie

Posted 3 months ago

“Flowers didn’t arrive Feedback request sends you to message card id you aren’t happy.”

Helpful Report

Posted 4 months ago

Thank you so much for your feedback, Claire. We apologize for the inconvenience caused as your flowers did not arrive on time, and for the confusion regarding the feedback request message. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 3 months ago

“Paid for next day delivery for a birthday present and 4 days later it still hasn't been dispatched. No phone number to call, just a web form. I chose this particular florist for the first time because they were offering next day delivery to the address I specified (not on the mainland) but I won't order from them again.”

Helpful Report

Posted 4 months ago

Dear Jade, Thank you for your feedback about Haute Florist. We appreciate your taking the time to let us know how you feel about our services. We are sorry to hear that your experience was anything less than satisfactory when ordering a birthday gift with guaranteed next-day delivery. We understand the impatience and frustration when the delivery hasn't been dispatched in time, and apologize for not being able to reach you on the phone. We are also sorry for not meeting your expectations regarding the delivery address. I can see that our team responded confirming delivery on the chosen date. Sincerely, Haute Florist

Posted 3 months ago

“Flowers have not been delivered, no email response and no way to contact over a weekend. Wish I’d went elsewhere, please do not use this company”

Helpful Report

Posted 4 months ago

Thank you so much for your feedback. We are truly sorry for what happened with your florist order experience. We understand how inconvenient it is when the flowers haven’t been delivered, there is no email response, and no way to reach us during the weekends. We really appreciate you taking the time to let us know about your experience and we are sorry for the trouble. I have located your order and can see that our customer service team did respond to your email and confirmed delivery on the requester date. Best wishes, Rosie

Posted 3 months ago

“This was delivered from a family member and they were shocked as its nothing like the photo on line when purchased. They were very disappointed. And the flowers smell it was routing already. Order reference number is 07576271 i did see the flowers they ordered and wasn't cheap. Very disappointing”

Helpful Report

Posted 4 months ago

Thank you so much for your feedback, Trudie! We are so sorry to hear about the experience—what happened should not have happened, and we appreciate you taking the time to let us know about it. We apologize for the flowers not looking as expected, and the fact that they were already rotting. We understand that you had ordered something very special, and we would like to make it up to you. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“My sister’s flowers I ordered from this company do not look like the ones in the photos here! I have been cheated!! Badly bruised roses 2 lilys have to be taken out because the stems are damaged ( wet and soggy). Also do not upgrade the size. Not worth it. I sent them photos and they argued that they fulfilled all the quality standards! That is something I cannot accept. It would probably be different if I ordered a 120£ bouquet rather than a 45£ one.”

Helpful Report

Posted 4 months ago

Thank you for your feedback about Haute Florist. We are sorry to hear that your sister was dissatisfied with the service and quality of the flowers she received. We understand your frustration and apologize for the bruised roses and lilies that had to be taken out. We also apologize for the unsatisfactory response when you sent photos of the flowers to the company. I have located your order and can see that this has since been resolved. Warm regards, Rosie

Posted 3 months ago

“When things go wrong, as they will with all companies from time to time, you will see how good a company’s Customer Service is. These people are very very poor. They were difficult to get through to and finally when you could speak to someone they were of no help at all.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to let us know about your experience with Haute Florist. We apologize that we did not meet your expectations due to inadequate customer service. I will raise this with the relevant team members. Thank you, Haute Florist

Posted 3 months ago

“We ordered over £100 of bouquets to be delivered to our daughter for Christmas on 23/12. The flowers were delivered 5 days early which is useless! They will be dead by Christmas Day. The Customer Service was terrible and the supervisor refused to even talk to me! They took no responsibility and just quoted their terms and conditions back at me. Apparently they will deliver 7 days early if they choose to!”

Helpful Report

Posted 4 months ago

Hello Ken, Thank you for your review. We apologise for any inconvenience the early delivery may have caused. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 4 months ago

“I ordered some flowers to be delivered to me on the 23rd December so I could take them to Mum in-law on Christmas Eve. They arrived today, 3 days early. I got in touch with Haute to say they had delivered on the wrong day only to be told in peak times orders can be early - but 3 days! Unfortunately, by the time I give the flowers to my Mum in law after spending 3 days in a box they will not be the bouquet I expected to give her. I am a loyal Haute customer and have used them many times but they refused to send me another bouquet on the day that I arranged for actual delivery, I am very disappointed with their customer service and won't be using them again but just wanted to give you all a heads up, just because you choose a certain delivery date and pay for it, your flowers can indeed be delivered several days earlier. I will have to order from another company who can deliver flowers on the actual picked day of delivery”

Helpful Report

Posted 4 months ago

Thank you so much, Martina, for taking the time to give us your feedback. I apologize that your experience did not meet our usual high standards. We understand the importance of a flower delivery and we should have better explained that there were potential challenges in peak times. We are very disappointed that our customer service failed you, and that you did not get the bouquet you were expecting. Once again, thank you for bringing this to our attention so that we can work to prevent similar experiences in the future.

Posted 4 months ago

“Awful experience. not next day delivery but 5 days later after 7 complaints emails ! would never use again. which is a pity as flowers were beautiful so credit there !”

Helpful Report

Posted 4 months ago

Thank you very much for your feedback, Alison. We are sorry to hear you had a poor experience with your order from Haute Florist. It is a real pity that what should have been a next-day delivery ended up taking five days and seven complaints emails. We truly appreciate that you noted the beauty of our flowers themselves. It means a lot to us here.

Posted 4 months ago

“I booked a delivery for the 18th December, flowers were not delivered. Contacted in writing their customer services and recieved a sytandard reply back stationg they would get back to me. Five hours later no reply. Tried their phone number and just got a continual tune before the line went dead after 6 minutes. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 4 months ago

Hello Nigel, Thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 4 months ago

“Dreadful shabby product that ruined our anniversary when it turned up. After complaining to the company I received a pathetic offer of £10 off a future purchase. DO NOT use this company!”

Helpful Report

Posted 4 months ago

Thank you so much, Chris, for providing us valuable feedback on Haute Florist. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 4 months ago

Haute Florist is rated 4.7 based on 27,421 reviews