Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Bouquet arrived on time although the roses were fully open, wilting with curled brown petals. I sent over multiple pictures to their customer service team only to be sent a care card…. I reported the issue within 10 minutes of opening them. When I suggested this wasn’t resolving my problem, I was basically told to pull off the damaged petals on the roses and make do! I would not recommend this business. AVOID and find a local florist who are cheaper and offer a much better service.”

Helpful Report

Posted 10 months ago

Hello David, thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 10 months ago

“Terrible flowers and customer services. Ordered a £50 bouquet for my elderly parents wedding anniversary. Original bouquet arrived with multiple dead stems and the rest of the stems deteriorated a couple of days later. I provided photographic evidence of the same and was offered a replacement bouquet (on the assumption this was a one off issue) which I accepted. The second bouquet arrived and the next day the roses started dying. By the third day all of the roses were dead and the agapanthus stems were all brown and the flower heads were dropping off unopened. Haute have offered only a £10 refund in the circumstances. Absolutely shocking. Don’t be fooled by the beautiful arrangements on the website. This Company was once my go to, delivering amazing quality bouquets and with fantastic customer service too. I will never use this Company again.”

Helpful Report

Posted 10 months ago

Hello, thank you for your review. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 10 months ago

“Utterly shocking flowers late came with no water most embarrassing bunch of half dead flowers I’ve seen avoid at all costs”

Helpful Report

Posted 10 months ago

Dear Jenna, thank you so much for taking the time to provide your valuable feedback about your recent experience with Haute Florist. We genuinely appreciate it when our customers reach out to us and let us know about their experiences. We would like to apologise for any disappointment caused by the condition of the flowers you received. We understand that receiving late deliveries without water must have been embarrassing and extremely disappointing for you. We sincerely apologise for any inconvenience and negative impression caused. Your feedback is crucial to us in order to improve our services and ensure that such situations do not occur again in the future. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 10 months ago

“I ordered the large Orion arrangement in a vase for my sister. The photo she sent me showed less flowers than your photo of the medium arrangment on your website. Very disappointing and in full bloom, so I dont think they will last very long.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to provide feedback on your recent experience with Haute Florist. We genuinely appreciate your review and value the opportunity to improve our services. We sincerely apologise for the disappointment caused by the size and presentation of the Orion arrangement you ordered for your sister. We genuinely care about the satisfaction of our customers and want to make things right. Please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 10 months ago

“Disappointed with the quality and size of the flowers as paid for large and received medium.. flower's lasted only few days..paid for more expensive candle and bubbly but received cheaper one..they advertise something different on there website and deliver completely different products..be avere of this company and do not buy or order stuff from them..”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Haute Florist. We sincerely appreciate your honesty and for bringing these issues to our attention. We would like to apologise for the disappointment you experienced with the quality and size of the flowers you received. It is our utmost priority to ensure that our customers receive the products they paid for, and we understand how frustrating it must have been to receive a medium-sized bouquet instead of the large one you ordered. We also apologise for the short lifespan of the flowers, as they should have lasted longer. If not done already, please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 11 months ago

“Still to receive flowers !!! Waiting 4 days -have made complaint -Apparently Glasgow is a remote place and can take upto 4 days-flowets will be withered”

Helpful Report

Posted 11 months ago

Dear Margaret, thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback and sincerely apologise for the issues you encountered with your order from Haute Florist. We understand your frustration with the delivery delay, especially considering it took up to 4 days for the flowers to arrive. We apologise for any inconvenience caused and the disappointment you may have felt due to the potential wilted state of the flowers. I have located your order and can see that this has since been resolved. Best wishes, Katie

Posted 10 months ago

“Very poor doesn’t even cover it Paid for 24 hour delivery. It arrived after 72 hours Paid for Pink Peonies. Saggy yellow sunflowers arrived. Have seen nicer flowers on the side of the road. Still in discussions with customer services. This company even has a boycott Facebook groups. Photos show what was ordered and what arrived. Consumer rights act of 2015 is relevant”

Helpful Report

Posted 11 months ago

Dear Bernice, thank you so much for taking the time to share your feedback with us regarding your recent experience with Haute Florist. We genuinely appreciate your input and sincerely apologize for the issues you encountered. We are truly sorry for the delay in delivery and for the incorrect flowers that arrived instead of the Pink Peonies you had ordered. We understand how disappointing it must have been to receive sunflowers instead. This is definitely not the level of service or quality we strive to provide. We apologise for any inconvenience caused during your discussions with our customer service team. Rest assured, we take your concerns seriously. I can see that this has been resolved. Warm regards, Rosie

Posted 10 months ago

“Avoid these at all costs. Ordered a supposedly "large" arrangement and quite frankly a £10 supermarket bunch is larger and of better quality. Roses brown on the edges upon opening and a small amount. I had to order a replacement from a local florist last minute as I was embarrassed giving these as a gift. I can't attach a picture to this post to show the comparison but in the future I'll be sticking to a local business.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your valuable input and we sincerely apologise for the disappointment you encountered with your order. We are truly sorry that the arrangement you received did not meet your expectations. It is certainly not the level of quality we strive to provide to our customers. We understand how important it is to present a beautiful and impressive gift, and we deeply regret any embarrassment caused. We would like to express our sincere apologies for the inconvenience caused, as well as for the inconvenience of having to order a replacement from a local florist. We are committed to providing high-quality products and exceptional service, and your feedback has alerted us to an issue that needs immediate attention. Once again, we appreciate your feedback and apologise for any inconvenience caused. Best regards, Katie

Posted 11 months ago

“ZERO STARS. DO NOT USE THIS COMPANY.. PAID FOR 24 HOUR DELIVERY - AND THEY DIDN'T TURN UP 24 HOURS OR 48 HOURS LATER... FLOWERS WILL BE DEAD SOMEWHERE AND NOT FIT FOR PURPOSE. COMPANY DISINTERESTED....”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I have checked the tracking on the order was attempted on the 5th and 6th. However, the address was inaccessible. Warm regards, Rosie

Posted 11 months ago

“DO NOT use this company. Ordered flowers to my friend for her birthday, but as she wasn't in, Royal Mail decided to leave the flowers on the street, with a delivery photo showing this. The flowers were then stolen (no surprise), and when I tried to speak to someone at Haute Florist, I was told that they have no involvement in the delivery process and that I'll have to take it up with Royal Mail. Absolutely ridiculous. Spent over £40 on flowers only for them to be stolen, due to the ridiculous delivery process that this company takes no responsibility for. Needless to say, I won't ever order from here again and will stick to Bloom and Wild, which has much better customer service and actually care whether you receive the flowers you've paid for!”

Helpful Report

Posted 11 months ago

Dear Rozeta, thank you so much for taking the time to share your experience with Haute Florist. We truly appreciate your feedback and want to express our sincere apologies for the inconvenience and frustration caused by the delivery of your friend's birthday flowers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Once again, thank you for bringing this matter to our attention. Warmest regards, Haute Florist Team

Posted 11 months ago

“FALSE ADVERTISING. LETTERBOX FLOWERS WHICH ARE SIMPLY NOT. DON'T BOTHER.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your experience with Haute Florist. We truly appreciate your feedback and apologise for the disappointing experience you had. We understand your frustration regarding the issue of the letterbox flowers not meeting your expectations. We sincerely apologise for any inconvenience this may have caused you. I can the flowers were sent in the correct, flat box. However, the delivery driver has not just posted this through the letter box. We will investigate this internally with our Dispatch Manager. Best regards, Katie

Posted 11 months ago

“Extremely disappointed with the quality of flowers! Flowers squashed and not fresh enough. The bouquet didn't look anything like the website photo, after 1 day from receiving they wilted as if had them a week! Customer service just reading from a script & really not bothered about customer service or customer satisfaction. Not recommended to use this company. (I wanted to add photos but not able to add)”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and your valuable input. We sincerely apologise for the disappointing quality of the flowers you received. It is regrettable that they arrived squashed and not fresh enough, and that they did not resemble the bouquet shown on our website. We understand your frustration, especially as they wilted so quickly after just one day. We are sorry to hear that our customer service did not meet your expectations. We strive to provide excellent customer service and it is disheartening to hear that we fell short on this occasion. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Katie

Posted 11 months ago

“Absolutely awful! Paid for next day delivery on Friday and they sent them by Royal Mail (for flowers!!!!). When Royal Mail failed to deliver as the person (who the flowers were a surprise for) wasn’t home, the said they would deliver them the next working day….MONDAY!!! they arrived to the person this evening (Monday) practically dead. I have been in touch with Haute via their customer service and all got was generic replies about tracking numbers etc etc. Why use Royal Mail for delivery is beyond me. It’s FLOWERS!! Not a parcel which can be delivered again. Flowers have a shelf life. Absolutely awful and might has well have burnt the £74! Worst experience ever. Do not use them.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave a review. I am very sorry for the delayed delivery and the poor quality flowers received. This is certainly never our intention. If not done already, please could you forward us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 11 months ago

“I ordered sympathy flowers to be delivered on a particular day - they were not delivered, they have still not been delivered (the delivery day was 2 days ago), they don't say when they will be delivered. I paid the extra cost to guarantee the delivery on a particular day. When I contacted customer service, they just give a general reply that doesn't ask my question and doesn't at all refers to the particular delivery. I will never use this service again!”

Helpful Report

Posted 11 months ago

Dear Marta, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and allowing us the opportunity to address the issues you encountered. We sincerely apologise for the inconvenience caused due to the non-delivery of your sympathy flowers on the specific day you requested, and that they have still not been delivered even after two days. We understand the importance of timely delivery, especially in such sensitive situations, and we regret falling short of your expectations. I have contacted you via email. Best wishes, Ellie

Posted 11 months ago

“DO NOT use this company, I have ordered through many companies and never had an issue, used Haute for the first time and my sister's flowers were not delivered on time, contacted customer service and they said they don't guarantee delivery and that if they can't be delivered which they won't be as they were to be delivered on her birthday to her work (now closed for the next 2 days) that when the delivery is returned they won't resend/replace or assist at all. Disappointing experience, my sister never got her flowers for her special day, I've lost money and now have to use another company to re purchase flowers for her. Pathetic customer service, would never ever recommend anyone to use this company go and use one of the many other competent companies there are plenty in london- your welcome”

Helpful Report

Posted 11 months ago

Dear Georgia, thank you so much for taking the time to share your feedback on your experience with Haute Florist. We truly appreciate customers like you who provide valuable insights for us to improve our services. Firstly, we would like to sincerely apologise for the inconvenience caused by the delay in delivering your sister's flowers. We understand how special and important it is to have a timely delivery, especially on a birthday. We sincerely apologise for falling short in meeting your expectations. We understand your frustration with the response from our customer service team regarding our delivery guarantee. I have contacted you via email. Best wishes, Ellie

Posted 11 months ago

“everything will not use again. complicated added a second bunch which I could not remove. no number of flowers in bunch. all sorts of add on charges very disappointed. tedious to order only hope the flowers are better than the service.”

Helpful Report

Posted 11 months ago

Hello Helene, Thank you for your feedback regarding the website. We are sorry for any inconvenience caused while placing your order with us. Our aim is to provide a stress-free order process for our customers, so this is disappointing to hear. I will feed this back to our team. Warm regards, Rosie

Posted 11 months ago

“My friend who received her birthday flowers said the flowers were half dead and a very small bunch! Do not order from them”

Helpful Report

Posted 11 months ago

Dear Maya, thank you so much for taking the time to provide your feedback on your experience with Haute Florist. We sincerely appreciate your honesty and bringing the issue to our attention. We want to extend our apologies for the disappointment and inconvenience caused by the quality of the flowers and the small bunch your friend received on her birthday. This is certainly not the experience we strive to deliver, and we understand how important it is for the flowers to reflect the joyous occasion they are intended for. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 11 months ago

“Ordered next day delivery and 2 days later, still nothing”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate customers like you who let us know about their experiences, as it helps us to continuously improve our services. We sincerely apologise for the delay in your order's delivery. We understand how important it is to receive your flowers on time, and we are sorry for any inconvenience caused. This is not the level of service we strive for, and we are currently investigating what might have gone wrong in this instance. Please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best wishes, Ellie

Posted 11 months ago

“We paid £45 for this bunch which was meant to be large (it was discounted already so I paid extra for it to be large) It is as the pic shown, definitely was not worth the money. Could have got a bunch like this from a supermarket. We reached out to haute who said they would resend the bunch to the recipient again but didn’t give tracking details so not sure if they ever did. They made us close the case on PayPal before they would send out. FYI, I’ve learned to not close a PayPal case before they’ve resolved it.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honest review and we sincerely apologise for any disappointment or inconvenience we may have caused you. We understand your disappointment in receiving a bouquet that did not meet your expectations in terms of its size and value. It is certainly not our intention to misrepresent our products, and we apologize for falling short in this instance. We regret any confusion regarding the resending of the bouquet and the lack of tracking details provided. This is not the level of service we strive to deliver, and we apologise for any inconvenience caused by this oversight. I have contacted you via email to hopefully resolve this. Best wishes, Ellie

Posted 11 months ago

“Pay for a service and which you don’t receive and flowers are lying in a depot for days. Tried Customer Service and they don’t read the information given or order details. Give generic responses of no help. Avoid and go to a reputable florist.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your experience with Haute Florist. We truly appreciate your feedback and apologise for the unfortunate incident you encountered. It is disheartening to hear that you paid for a service that was not delivered and that your flowers were left in a depot for days. We sincerely apologise for the inconvenience caused and assure you that we are taking immediate steps to rectify these issues. Once again, we truly appreciate your time and feedback. We hope to have the opportunity to make it up to you in the future and provide you with the exceptional service that you deserve. Warm regards, Katie

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews