Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,806 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Alex - tidy, quick and kept me informed - top job!”

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Posted 2 years ago

Thank you for your review and feedback for Alex, we really appreciate you taking the time to do this.

Posted 2 years ago

“Booked the appointment online and the engineer arrived the very next day. Dan found the issue, parts arrived 2 days later and Dan came back to fit them and all worked. Great service, thank you.”

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Posted 2 years ago

“Alex called us in advance to advise on arrival time which was good and dealt with our repair pleasantly and efficiently.”

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Posted 2 years ago

“Quick response to repair enquiry over the phone and 2 day repair completed. The engineer was excellent, thorough and very kind to my elderly father would recommend without reservation”

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Posted 2 years ago

“Fantastic work. Many thanks”

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Posted 2 years ago

“Out quickly”

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Posted 2 years ago

Thank you for the feedback

Posted 2 years ago

“Everything went well....”

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Posted 2 years ago

Thank you for the feedback in your review.

Posted 2 years ago

“There is no integration between glotech and the provider. Supposedly the provider called me and then cancelled my appointment as I didn't answer. I didn't receive a message, I didn't get any email and I certainly didn't get an update from Glotech. When I called on the day to find out when they were coming (as I didn't know that had cancelled) I got a quite rude customer service rep who was very nonchalant about the fact I took a day off to wait for the washing machine repair. When I asked if there was any way to ask for them to next time message first as with my work I can't take calls during work hours she said it wasn't up to her to do that, it was up to the provider. No additional assistance, no integration of the system. I don't really see the point at this stage using Glotech as it was just a barrier to the provider rather than an assistance to make the party easier.”

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Posted 2 years ago

“The repair man was very helpful”

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Posted 2 years ago

“quick to book appointment. engineer turned up as planned, very polite, fixed the problem, 6mth guarantee if same issue recurs - recommend”

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Posted 2 years ago

“I have used GLOTECH for many white good appliance repairs. I have always found them responsive and diligent and will continue to use them in the future.”

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Posted 2 years ago

“Samsung cooker...make etc put on form TO BOOK APPPOINTMENT. Man came .....cooker discontinued....could have been checked by Glotech BEFORE attending etc., only 7 yrs old Samsung..... Glotech charged £99+ for the 10ins in my flat. Disgusting....I'm a Pensioner.....hang your heads, Glotech....... Disgraceful.”

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Posted 2 years ago

“Very good service a bit pricey”

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Posted 2 years ago

“Engineers were great. Resolved this issue quickly.”

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Posted 2 years ago

Thank you so much, David, for your 5-star rating of Glotech Repairs. We're delighted that you found our engineers great and that they were able to resolve your issue quickly. We really value the feedback. Thank you!

Posted 2 years ago

“Brilliant service from Alex. Very honest and helpful in helping me disconnect my fridge.”

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Posted 2 years ago

Thank you so much for your 5 star rating of Glotech Repairs! We're so happy to hear that brilliant service from Alex and he helped you disconnect your fridge. Your positive review means a lot to us and we appreciate your feedback. Thank you again for your support!

Posted 2 years ago

“Great your washing machine man was great and explained everything to me”

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Posted 2 years ago

Thank you so much, Susan, for the 5-star rating we appreciate the review and feedback. We are proud to know that our Engineer was able to explain everything to you and that you had a good experience. Thank you for choosing Glotech Repairs!

Posted 2 years ago

“Your technician was very knowledgable and polite. He diagnosed the fault fairly quickly and unfortunately we needed to replace the machine. He was very polite and i felt confident with his assessment.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Glotech Repairs. We're glad to hear that your engineer was knowledgeable, polite, and diagnosed the fault quickly. We understand that in this instance, the machine unfortunately needed to be replaced which is disappointing for you. Thank you once again for your positive review.

Posted 2 years ago

“Poor communication - Delayed service. Would NOT recommend.”

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Posted 2 years ago

Thank you for taking the time to share your experience with Glotech Repairs. Your review is not verified and I am unable to confirm the details for your booking to investigate We appreciate your honest feedback and we apologize for the poor communication and delayed service you experienced. We have always strived to ensure our customers have the best experience possible, and we understand how frustrating it can be when that doesn't happen. Please could you email the customer service team repairs@glotech.com with all of your details Can you tell us more about the communication and delay that you experienced? We want to make sure that any issues like this don't happen again.

Posted 2 years ago

“Machines sorted quickly and efficiently thank you !”

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Posted 2 years ago

Good morning and thank you - this is a great little review showing just what Glotech aim to do.

Posted 2 years ago

“Good communication before visit, confirmed date and time, cost, what to expect. Engineer called before he arrived, which was on time with the correct part. All went well and he gave us some advice on looking after the heating element. Polite and efficient.”

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Posted 2 years ago

Thank you so much for your 5-star rating! We're glad that we have been able to provide you with a reliable service and are please the engineer was able to advise on future care of your appliance.

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,806 reviews