Login
Start Free Trial Are you a business? Click Here

Glotech Repairs Reviews

4.1 Rating 4,806 Reviews
77 %
of reviewers recommend Glotech Repairs
4.1
Based on 4,806 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 76%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Glotech Repairs Reviews

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Anonymous
Anonymous  // 01/01/2019
Two guys came and confirmed that our fridge freezer was not cost effective to repair. Very friendly and helpful. They did suggest that their sales team calls us to offer deals on a replacement. I agreed, but said that they had to act fast as we were without a fridge freezer. They suggested someone would call later that day or next day. However, we only received a call 4 days later, which by then, we had already ordered, took delivery and fitted the replacement via AO. Shame, because I was willing to talk with Glotech for this.
Helpful Report
Posted 2 years ago
Thank you for your review - we are sorry that we were not fast enough in our response to you due to staff absence we have been running a little behind. However we are really pleased the service was good and we wish you well with your new appliance. Thank you
Posted 2 years ago
PROFESSIONAL AND EFFICIENT
Helpful Report
Posted 2 years ago
Thank you for the review the team really appreciate the feedback.
Posted 2 years ago
Jerry managed to identify the issue shortly after arriving and fixed the issue very quickly.
Helpful Report
Posted 2 years ago
Thank you for the review, our engineers are knowledgeable and aim to be very efficient, your feedback will be passed to Jerry
Posted 2 years ago
Wonderful service and an engineer (Kingston) who really new his stuff Before contacting Glotech we tried several local engineers who on hearing it was a top loading washing machine which had broken down Within 30 mins Kingston had found the fault corrected it and left fully functioning Many thanks to all
Helpful Report
Posted 2 years ago
Thank you for taking the time to raise this review - your feedback will be passed to Kingston we are pleased to have great engineers on the Glotech team.
Posted 2 years ago
Do not book them ,they are just a scam i booked for repair and the man didn’t even look at it and asked for £90 and said the same thing we already told him that drum is making noise.Highly unprofessional and scam ,ripe off site.
Helpful Report
Posted 2 years ago
Good afternoon, looking at the notes on your booking which you made on the webb the fault was noted as "making a loud noise". When the engineer attended who is trained and experienced he was able to quickly deduce that the Bearings had gone, the seal had perished and a new heater was required on his report the cost of these against your appliance would make this uneconomical for you to repair, we feel that it is very unfair for you to review stating as you have when actually your appliance was in a very poor condition and this is not the fault of the engineer or the business. Had the engineer been able to address the possible fault from your description then he would have done so . Our pricing is clear and the cost of an experienced engineer attending is clearly given to all customers. Thank you we wish you well.
Posted 2 years ago
Excellent speedy service. Reliable,
Helpful Report
Posted 2 years ago
thank you for the feedback we are pleased you found the service excellent.
Posted 2 years ago
I was abit disappointed that the engineer that came didn't even attempted to look at the fridge. He basically saw the installation wasn't right and then said the noise it was making meant it would be too expensive to fix. It didn't feel very scientific. £99 for nothing really. They did get someone out very quickly though and they did turn up on time. He also told me what the sizes were needed to go in the space I have.
Helpful Report
Posted 2 years ago
Thank you so much for leaving the review about Glotech Repairs. We value your feedback and are sorry that you weren't happy with the service you received. We understand how frustrating it must have been for the engineer to not resolve your appliance issues. If you would email your full details to repairs@glotech.com the customer service team may be able to respond fully to your email regarding your expectations and would love your help in understanding how we can improve. Please do let us know more about your experience. Thank you
Posted 2 years ago
The Technician arrived early. He carried out the repair to the oven efficiently, quickly and without fuss.
Helpful Report
Posted 2 years ago
Thank you this is great to hear and we (the team) do appreciate your feedback.
Posted 2 years ago
Very friendly and professional checked for things that might have gone wrong just to be su
Helpful Report
Posted 2 years ago
Thank you for taking the time to raise this review the team do appreciate the feedback.
Posted 2 years ago
Quick , efficient and excellent service from the engineers.
Helpful Report
Posted 2 years ago
Thank you for the review your feedback is really valued by the Glotech teams.
Posted 2 years ago
Didn’t even open the machine, not even 5 minutes, still not convinced the problem is the drum. I would have felt more assured if the top of the machine was taken off so as I could have seen the issue. £89 and a couple of minutes later and still not fixed.
Helpful Report
Posted 2 years ago
Good afternoon. the engineer attended a reported fault of "Fault:Very noisy when spinning, possibly needs a new belt." however our experienced engineer was able to diagnose quickly that it was not the belt but was indeed the Drum which needed replacing. Due to the cost of this you chose not to proceed as it was uneconomical this was on the 7th June on the 8th June our team contacted you as a followup and you informed them that you had already replaced the appliance. We wonder if you were not confident with the diagnosis why would you not get a second opinion either from us or from a third party. It is always very frustrating that an appliance cannot be economically repaired whoever the appliance condition is not the fault of Glotech or the engineer. the engineer cost of travelling and attending still have to be covered and had you wanted to proceed after paying for the parts required there would have been no additional labour cost its just that the drum assembly, heater and seal required did not make it economical for you to continue. We do therefore feel this review is unjust in the circumstances, however wish you well. Thank you
Posted 2 years ago
Gentleman who came to do repair was pleasant and very helful. will definately recommend Glotech....
Helpful Report
Posted 2 years ago
Thank you so much for your 5 star rating, Anita! We are so glad to hear the Enginneer who came to do the repair was pleasant and very helpful. We really appreciate that you will be recommending Glotech and look forward to serving you in the future!
Posted 2 years ago
I would definitely not use this company again. I paid them a call out charge each for 3 appliances and only one appliance was fixed. I was advised by GloTech that my fridge freezer needed to be re-gassed and on the day I had to sign a disclaimer in case it didn't work. Fortunately, it did work and I was therefore under the impression that I was covered if it broke again. Approximately 2 months later, it stopped working and when I called them to let them know they said I wasn't covered. They said that because I had signed the disclaimer it meant they did not have to repair my appliance. I disagreed saying that the disclaimer was only relevant on the actual day they initially repaired the fridge freezer but they never came back to me. So I lost approx £200 and now have to buy a new fridge freezer. I was also advised by their engineer Ben that I needed a new part for my dishwasher so in good faith I paid for the part. However, when he came to fit it, the dishwasher did not work and Ben advised that it wasn't the part I had paid for at fault. He told me he had called the office and they said they would give me a refund but when I hadn't heard from them I contacted them to ask for my refund. They simply said that Ben should not have told me this and that the part was non-refundable to me, even though I had paid for it on the advice of the engineer. In total I spent approx £400 in call out charges and parts and all to no avail. The company have never responded to any of my emails just choosing to ignore them. They pride themselves on a family run business but I think they are robbing customers left, right and centre and then not responding to any questions they cannot answer. I am definitely going to report them to the Trading Standards Committee but in the meantime I would warn anyone who is thinking of using them, not to. If I could give them no stars, I would.
Helpful Report
Posted 2 years ago
Thank you for taking the time to give feedback, I do hope that you have also emailed to the customer service team and Bens team at Glotech Essex would have been able to reply fully for you. This is not the review site for Glotech Essex however I have reached out to them for some feedback which is as follows Three appliances, Fridge freezer oven and dishwasher. The Fridge freezer and oven have both been repaired. The Dishwasher had a cosmetic part which was a special order which you were made fully aware of at the time of order, and other parts ordered for this appliance. The Dishwasher was attended several times however there were installation issues which you needed to get rectified for the appliance repairs access to be made as this has not been actioned the engineers have attended on several occasions at no extra cost to yourself pending this action to rectify the issues and been unable to do so . From the last visit the machine was classed as Beyond Economic Repair however the cosmetic part which was ordered 6 months ago was not returnable / refundable as you were aware. There would seem to be no justification for a refund to you as the engineer team have done all they could to resolve the situation with you and this we understand may be cause for frustration however we do feel that this is an unfair review. All engineer reports and information are available directly should trading standards wish to follow up with the team regarding your report to them. I have been assured that there have been several phone conversation and the outcome has been a fully explained to you on several occasions. We wish you well and Ben and the Team at Glotech Essex are disappointed the situation was unable to be resolved.
Posted 2 years ago
Amazing service from Alex. Fast and effective
Helpful Report
Posted 2 years ago
Thank you for the feedback and review the team really appreciate it and this will be passed to Alex.
Posted 2 years ago
Excellent service and a very good price. Booked on line for next day, Tony the engineer phoned to say that he would arrive in 20mins and he did.
Helpful Report
Posted 2 years ago
Good afternoon, Thank you for the review Tony will be please to have the feed back, we are pleased he had a slot available in his diary to attend quickly for you.
Posted 2 years ago
Good communication from Alex. Very thorough and helpful
Helpful Report
Posted 2 years ago
Thank you for taking time to raise this review the feedback will be sent to Alex. We are very proud of our professional engineering team.
Posted 2 years ago
Very efficient. Pre call received and engineer arrived and completed the job very quickly.
Helpful Report
Posted 2 years ago
Thank you for taking the time to review the engineers visit we really appreciate the feedback.
Posted 2 years ago
The gentleman who attended sent me an SMS in advance to tell me of the time he would attend and he attended at exactly that time. He was courteous and professional and explained the problems and sorted it out for me. I was very impressed.
Helpful Report
Posted 2 years ago
Good afternoon Ray, Thank you for taking the time to raise this review and for your feedback which will be passed to the engineer, as you can tell from the service you received we have a great team of engineers and pleased to have them out on the road for Glotech.
Posted 2 years ago
Your engineer after looking in the fridge with a torch told me , there was a blockage somewhere, on ringing curry's helpline because I realised it still had a warranty they told me it only needed defrosting! Which solved the problem..so I really feel let down pay£90 for someone to come and not really no anything about the appliance..
Helpful Report
Posted 2 years ago
Thank you so much Tracy for letting us know about your experience with Glotech Repairs. We always welcome feedback from our customers so that we can constantly improve our service. We are very sorry to hear that your engineer wasn't able to identify the root cause of the issue and felt that this was a waste of your time and money. The team will investigate with the engineer however we are pleased to note that you were covered with your warranty and indeed if the engineer had gone any further it would have voided your warranty . We really do value your feedback and thank you for taking the time to share it with us.
Posted 2 years ago
The engineer called to advise he was in route and was on time. He listened to the problem with the appliance, found the route cause and repaired on site. The guy was extremely polite and sociable, would highly recommend
Helpful Report
Posted 2 years ago
Thank you for taking the time to raise this review your feed back is really valued by the team, we are proud of our great team of engineers and the care and customer service they provide.
Posted 2 years ago
Glotech Repairs is rated 4.1 based on 4,806 reviews