Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,760 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,760 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initial website from which I chose Glotech....Excellent Prompt arrival early in time slot allotted. Engineer,polite ,intelligent communicator. He explained the problem clearly He solved the problem,but explained that in future there may be a need for a computer, This would be expensive,but it is in the records. A splendid service.”

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Posted 1 year ago

“Excellent job. Rang before arrival and did an excellent job. A very professional and polite engineer. I will have no hesitation in calling them again.”

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Posted 1 year ago

“The engineer who arrived was very personable, knowledgeable and gave great advice. He fixed our washing machine quickly and we were very happy with the service provided.”

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Posted 1 year ago

“Great service from Glotech when my fridgefreezer developed a fault. From the initial phone call to the part being fitted, their communication and service was outstanding. I would definitely use them again and would recommend for a fast and efficient service.”

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Posted 1 year ago

“My freezer failed and I foolishly chose a local company Glotech to come to my house to do an assessment (looking at the good reviews and ignoring the bad ones). Within 5 minutes of arrival the technician decided that the compressor was faulty. A new compressor would cost £400 (Bosch tells me they cost around £100) and there was no guarantee that it would fix the problem. Then the technician said the pipe at the back was corroded and the gas fluid was leaking out, to get the gas replaced was not a guaranteed fix. At this point it seemed to me that the preferred choice of action would be to obtain a new freezer so I thank them for their help and bid them on their way. After 30 minutes the freezer seemed to be working again and sure enough it was chilling so we put water in the icetrays ice and it froze and was operational for the next two days. I decided to ring Glotech and speak to a manager, I was told they would put me through to a Beatrice however then it transpired Beatrice was in a meeting with HR and was not available and would ring me back. This call actually never happened, she never rang back, after two days I decided to try again and asked to speak to Beatrice. I was put on hold and it rang for about 10 to 15 minutes, then the call just dropped out. So, I called again and was told that Beatrice was in the warehouse trying to sort out a problem and was unavailable, I was told that if I left a number she would ring back. Well here I am still waiting and no phone calls from Beatrice. It would seem that customers are low down on the priority list for Glotech; HR and warehouse all are more important than customers. I have seen bad reviews on Trustpilot and since my experience, I very clearly mirror them with the treatment that I have received. I'm left with no choice that having wasted the best part of £100 on a company who were trying to convince me to buy new freezer from them, that I want nothing more to do with this company and will go and buy my new freezer from a reputable company.”

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Posted 1 year ago

“As always a great friendly and efficient service! Thank you 🙏🏻 😊”

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Posted 1 year ago

“Our engineer was extremely helpful and professional - hugely apologetic for not arriving in the allotted time slot but very easy to communicate with”

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Posted 1 year ago

“Had a issue with my ice maker freezing up called Glotech and they came out really quickly found the issue ordered parts came and fitted them very professional will use again”

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Posted 1 year ago

“Excellent and prompt service. Recommendation on how to prolong product life given as after care service”

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Posted 1 year ago

“My fridge freezer was not repaired and came out on two occasions and couldn’t tell me the fault although I waiting on refund on parts it cost me £83 for nothing”

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Posted 1 year ago

“Brilliant work by Alex, thorough and clear”

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Posted 1 year ago

“Easy to book, came promptly within the stated time range and fixed my washing machine problem. I will happily use this company again if needed.”

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Posted 1 year ago

“I would not use Glotech again ! Despite clearly describing the problem in the booking form along with the make & model of the Washing Machine, they still proceeded with a visit and charged me £90 for a 5 minute visit to tell me that a repair would cost more than a new washing machine. I feel this probably happens quite a lot. Their website does not mention anywhere that the £90 fixing fee would still be charged even if the machine cannot be repaired. To add further insult, I received an email afterwards: "We hope your Zanussi Freestanding Washing Machine is back to its normal self and giving you a helping hand with your daily household chores!" & "Now that your appliance is back up and running why not protect it against any further breakdowns?" Not happy at all. That's time and money wasted.”

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Posted 1 year ago

“Very good service, clear communication and a dishwasher working again in no time.”

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Posted 1 year ago

“Kingston was very courteous and helpful even though a repair was not completed as it did not make economic sense.”

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Posted 1 year ago

“No engineer turned up and when I called customer service they simply said they didn't know why and there was nothing they could do. they did not seem surprised. Not even an apology for the wasted time.”

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Posted 1 year ago

“I would like to say thank you for your amazing service. Friendly phone calls and a quick appointment. If I have any further problems with any of our appliances,I will have no hesitation in contacting you Thank you”

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Posted 1 year ago

“Our fridge/freezer broke so we called Glotech. Failed to find the problem in 2 visits. They tried to charge us £80 for a new piece. We went to some one else and they found ice had blocked the back and r didn’t need any new pieces.”

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Posted 1 year ago

“Alex provided great service.”

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Posted 1 year ago

“Alex provided great service.”

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Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,760 reviews