Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,759 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,759 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alex was very pleasant. Service with a smile”

Helpful Report

Posted 1 year ago

Thank you so much for giving Glotech Repairs a 5 star rating! We are so glad to hear you had such a pleasant experience with Alex and appreciated his great customer service - service with a smile!

Posted 1 year ago

“Impressed with the service from start to finish. Professional and billed exactly as per original quote. Recommended.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating! We are so glad to hear that you were impressed with the service and that the experience was a professional one! We also appreciate your kind reference to our billing process, we do strive to have a clear and open pricing policy. Thanks again and we look forward to continuing to provide you with exceptional service should you require us again in the future.

Posted 1 year ago

“Brilliant service from Alex. Quick efficient and effective. Highly rated service.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Glotech Repairs! We are thrilled to hear that you have had a great experience with our Brilliant service from Alex one of our team of great engineers. Quick, efficient and effective - we are so glad that you gave us a highly rated service!

Posted 1 year ago

“I am looking at Reviews,and amazed to see there is no action or comments from Glotech about 1*2* reviews.They only replied to 4*5*. Do they really care to improve their service ? I have recently ask them for service and will be posting the horrible way they provide service.”

Helpful Report

Posted 1 year ago

I am sorry that due to staff shortages / illness in the office we have been unable to dedicate a person for the reviews to have investigations further than acknowledgements of the feedback for these type of reviews prior to replying to the full reviews. If a complaint is sent to the customer service team repairs@glotech.com it will be reviewed fully by the team in office as part of the normal daily procedures and would not be missed in this way. The reviews page is not looked at for individual feedback and investigations as we would anticipate a customer reaching out to the team and if necessary the customer service manager. I do hope this assists your query Thank you

Posted 1 year ago

“Although he had bad news about the freezer, Alex was very helpful in explaining althea issue and offered helpful advice”

Helpful Report

Posted 1 year ago

Thank you for giving Glotech Repairs a 5-star rating! We're pleased to hear that Alex was so helpful and offered helpful advice, when appliances are beyond economic repair it is very disappointing. We strive to provide top-notch service to our customers and we're glad Alex was able to provide you with that.

Posted 1 year ago

“Knowledgeable engineer who quickly found the fault”

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Posted 1 year ago

Thank you for the review your feedback is really appreciated.

Posted 1 year ago

“Alex was fantastic - sorted it out very quickly”

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Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs and for being a repeating customer! We are delighted to hear you had a positive experience with Alex - he did an excellent job of sorting things out quickly! We really appreciate your feedback and loyalty. Thank you again!

Posted 1 year ago

“The engineer was very prompt kept good communication and got the jod done quickly and explained what the fault was”

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Posted 1 year ago

Thank you so much Martyn for your five star rating of Glotech Repairs! We are glad to hear that the engineer was very prompt, kept good communication, got the job done quickly, and explained what the fault was. We appreciate your review and value your recomendations.

Posted 1 year ago

“Wow. Fantastic service. Prompt, friendly, professional. FIxed the problem quickly and with obvious expertise. Thank you.”

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Posted 1 year ago

Thank you so much Jane, for your 5 star rating of Glotech Repairs. We’re delighted to hear that you had such a positive experience with us. "Wow. Fantastic service. Prompt, friendly, professiona. Fixed the problem quickly and with obvious expertise. " We really appreciate your feedback for the team and that you've chosen us as your go-to repair service. Thank you for your customer!

Posted 1 year ago

“On the advice of the engineer, we decided to recycle the fridge freezer.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Chatham. We appreciate your feedback We work hard to make sure all our customers are satisfied with our work. We also ensure they are getting the best service possible with our fast communication and competitive pricing. We do understand that sometimes it is hard for a customer when an appliance is beyond economic repair. We are truly happy to hear that you have had a good experience overall. We will continue to strive to provide excellent customer service. If there is anything else we can help you with, please do not hesitate to reach out. Thank you again for your feedback.

Posted 1 year ago

“Fantastic service by Alex, great communication and very helpful. I have a Braintumour and he was very considerate and helpful. I highly recommend Glotech Repairs. Great job”

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Posted 1 year ago

Thank you so much, Chris, for such a wonderful 5-star rating and kind words about our service! We are ecstatic to hear that Alex was able to provide you with exceptional service, as well as being very considerate and helpful. It means a great deal to us! Thank you for your generous recommendation of Glotech Repairs - it is much appreciated and we truly wish you well.

Posted 1 year ago

“Great service from Alex. Highly recommended !”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of Glotech Repairs! We appreciate you taking the time to leave us such a great review and it is wonderful to hear you had a great experience with our Enginner Alex. We are thrilled you were so satisfied with the service provided and its great that you would highly recommend us. Thank you again!

Posted 1 year ago

“Great service from Alex. Highly recommended !”

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Posted 1 year ago

Thank you so much for your 5 star rating! We're so glad to have provided you with a great experience and service from Alex. We are really happy to hear that you would recommend us and that your experience was so positive!

Posted 1 year ago

“Two guys came and confirmed that our fridge freezer was not cost effective to repair. Very friendly and helpful. They did suggest that their sales team calls us to offer deals on a replacement. I agreed, but said that they had to act fast as we were without a fridge freezer. They suggested someone would call later that day or next day. However, we only received a call 4 days later, which by then, we had already ordered, took delivery and fitted the replacement via AO. Shame, because I was willing to talk with Glotech for this.”

Helpful Report

Posted 1 year ago

Thank you for your review - we are sorry that we were not fast enough in our response to you due to staff absence we have been running a little behind. However we are really pleased the service was good and we wish you well with your new appliance. Thank you

Posted 1 year ago

“PROFESSIONAL AND EFFICIENT”

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Posted 1 year ago

Thank you for the review the team really appreciate the feedback.

Posted 1 year ago

“Jerry managed to identify the issue shortly after arriving and fixed the issue very quickly.”

Helpful Report

Posted 1 year ago

Thank you for the review, our engineers are knowledgeable and aim to be very efficient, your feedback will be passed to Jerry

Posted 1 year ago

“Wonderful service and an engineer (Kingston) who really new his stuff Before contacting Glotech we tried several local engineers who on hearing it was a top loading washing machine which had broken down Within 30 mins Kingston had found the fault corrected it and left fully functioning Many thanks to all”

Helpful Report

Posted 1 year ago

Thank you for taking the time to raise this review - your feedback will be passed to Kingston we are pleased to have great engineers on the Glotech team.

Posted 1 year ago

“Do not book them ,they are just a scam i booked for repair and the man didn’t even look at it and asked for £90 and said the same thing we already told him that drum is making noise.Highly unprofessional and scam ,ripe off site.”

Helpful Report

Posted 1 year ago

Good afternoon, looking at the notes on your booking which you made on the webb the fault was noted as "making a loud noise". When the engineer attended who is trained and experienced he was able to quickly deduce that the Bearings had gone, the seal had perished and a new heater was required on his report the cost of these against your appliance would make this uneconomical for you to repair, we feel that it is very unfair for you to review stating as you have when actually your appliance was in a very poor condition and this is not the fault of the engineer or the business. Had the engineer been able to address the possible fault from your description then he would have done so . Our pricing is clear and the cost of an experienced engineer attending is clearly given to all customers. Thank you we wish you well.

Posted 1 year ago

“Excellent speedy service. Reliable,”

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Posted 1 year ago

thank you for the feedback we are pleased you found the service excellent.

Posted 1 year ago

“I was abit disappointed that the engineer that came didn't even attempted to look at the fridge. He basically saw the installation wasn't right and then said the noise it was making meant it would be too expensive to fix. It didn't feel very scientific. £99 for nothing really. They did get someone out very quickly though and they did turn up on time. He also told me what the sizes were needed to go in the space I have.”

Helpful Report

Posted 1 year ago

Thank you so much for leaving the review about Glotech Repairs. We value your feedback and are sorry that you weren't happy with the service you received. We understand how frustrating it must have been for the engineer to not resolve your appliance issues. If you would email your full details to repairs@glotech.com the customer service team may be able to respond fully to your email regarding your expectations and would love your help in understanding how we can improve. Please do let us know more about your experience. Thank you

Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,759 reviews