3 cancelled appointments. First one cancelled and rearranged for over a week later. Second one rearranged then bought forward 2 days but then cancelled at the end of the morning I'd spent waiting in for them (on a Saturday). Apparently the engineer went out the night before and 'wasn't feeling well' - their exact words to me. They then couldn't make the original 2nd appointment day and pushed it back a day. This third time was then also cancelled on the day. Terrible customer service as am now 2 weeks down the line without a working dishwasher. AVOID at all costs.