Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,759 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,759 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no integration between glotech and the provider. Supposedly the provider called me and then cancelled my appointment as I didn't answer. I didn't receive a message, I didn't get any email and I certainly didn't get an update from Glotech. When I called on the day to find out when they were coming (as I didn't know that had cancelled) I got a quite rude customer service rep who was very nonchalant about the fact I took a day off to wait for the washing machine repair. When I asked if there was any way to ask for them to next time message first as with my work I can't take calls during work hours she said it wasn't up to her to do that, it was up to the provider. No additional assistance, no integration of the system. I don't really see the point at this stage using Glotech as it was just a barrier to the provider rather than an assistance to make the party easier.”

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Posted 1 year ago

“The repair man was very helpful”

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Posted 1 year ago

“quick to book appointment. engineer turned up as planned, very polite, fixed the problem, 6mth guarantee if same issue recurs - recommend”

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Posted 1 year ago

“I have used GLOTECH for many white good appliance repairs. I have always found them responsive and diligent and will continue to use them in the future.”

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Posted 1 year ago

“Samsung cooker...make etc put on form TO BOOK APPPOINTMENT. Man came .....cooker discontinued....could have been checked by Glotech BEFORE attending etc., only 7 yrs old Samsung..... Glotech charged £99+ for the 10ins in my flat. Disgusting....I'm a Pensioner.....hang your heads, Glotech....... Disgraceful.”

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Posted 1 year ago

“Very good service a bit pricey”

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Posted 1 year ago

“Engineers were great. Resolved this issue quickly.”

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Posted 1 year ago

Thank you so much, David, for your 5-star rating of Glotech Repairs. We're delighted that you found our engineers great and that they were able to resolve your issue quickly. We really value the feedback. Thank you!

Posted 1 year ago

“Brilliant service from Alex. Very honest and helpful in helping me disconnect my fridge.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs! We're so happy to hear that brilliant service from Alex and he helped you disconnect your fridge. Your positive review means a lot to us and we appreciate your feedback. Thank you again for your support!

Posted 1 year ago

“Great your washing machine man was great and explained everything to me”

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Posted 1 year ago

Thank you so much, Susan, for the 5-star rating we appreciate the review and feedback. We are proud to know that our Engineer was able to explain everything to you and that you had a good experience. Thank you for choosing Glotech Repairs!

Posted 1 year ago

“Your technician was very knowledgable and polite. He diagnosed the fault fairly quickly and unfortunately we needed to replace the machine. He was very polite and i felt confident with his assessment.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Glotech Repairs. We're glad to hear that your engineer was knowledgeable, polite, and diagnosed the fault quickly. We understand that in this instance, the machine unfortunately needed to be replaced which is disappointing for you. Thank you once again for your positive review.

Posted 1 year ago

“Poor communication - Delayed service. Would NOT recommend.”

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Posted 1 year ago

Thank you for taking the time to share your experience with Glotech Repairs. Your review is not verified and I am unable to confirm the details for your booking to investigate We appreciate your honest feedback and we apologize for the poor communication and delayed service you experienced. We have always strived to ensure our customers have the best experience possible, and we understand how frustrating it can be when that doesn't happen. Please could you email the customer service team repairs@glotech.com with all of your details Can you tell us more about the communication and delay that you experienced? We want to make sure that any issues like this don't happen again.

Posted 1 year ago

“Machines sorted quickly and efficiently thank you !”

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Posted 1 year ago

Good morning and thank you - this is a great little review showing just what Glotech aim to do.

Posted 1 year ago

“Good communication before visit, confirmed date and time, cost, what to expect. Engineer called before he arrived, which was on time with the correct part. All went well and he gave us some advice on looking after the heating element. Polite and efficient.”

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Posted 1 year ago

Thank you so much for your 5-star rating! We're glad that we have been able to provide you with a reliable service and are please the engineer was able to advise on future care of your appliance.

Posted 1 year ago

“Alex arrived promptly and fixed the fault promptly”

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Posted 1 year ago

Thank you so much for this 5 star rating! We are thrilled to hear that Alex arrived promptly and fixed the fault promptly which is great news. We always strive to provide the best service experience and appreciate the feedback. Thank you!

Posted 1 year ago

“Alex arrived promptly and fixed the fault promptly”

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Posted 1 year ago

Thank you for your 5 star rating of Glotech Repairs! We are so glad to hear that Alex arrived promptly and fixed the fault promptly for you! We really appreciate your review.

Posted 1 year ago

“Alex was prompt, helpful and gave me excellent advice about the need to replace this ten-year-old machine rather than attempt a repair which would probably not extend its life.”

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Posted 1 year ago

Thank you, Gillian, for your 5 star rating of Glotech Repairs! We appreciate your review and feedback about Alex's service, and we're glad that he was able to provide you with helpful advice regarding the economical repair of a 10year old appliance. We thank you for your business!

Posted 1 year ago

“Alex was very helpful, resolving our issue quickly. Very apologetic too. Thanks very much”

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Posted 1 year ago

Thank you so much for giving Glotech Repairs a 5 star rating! We really appreciate it. We're glad to hear that Alex was able to help resolve your issue quickly Thank you for taking the time to leave us the review and feedback!

Posted 1 year ago

“Very good Alex”

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Posted 1 year ago

Thank you so much for the 5 star rating! We are so happy to hear that you had a great experience with Glotech Repairs.

Posted 1 year ago

“Although the company was quick to get an Engineer out to us to diagnose the issue and take our money for the work and the required part. Unfortunately they were absolutely shocking in finishing the job. Changed appointments 5 times on us. Being told the part was in then not in with another change of appointment. Really disappointing service to be honest.”

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Posted 1 year ago

Thank you for the feedback Mr Brown We are truly sorry for the disappointing service that you have appear to have encountered, especially about the changed appointments and being told that the part was in when it wasn't. We understand how frustrating this experience must have been and we appreciate you taking the time to let us know about it. Please could you email the customer service team repairs@glotech.com for the team to investigate fully as this is not at all the experience Glotech aim to provide Thank you

Posted 1 year ago

“Competitive price promt repair with a well informed engineer !!”

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Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs! We're thrilled you love our competitive price and prompt repair services with knowledgeable engineers. Your feedback is really appreciated.

Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,759 reviews