Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,806 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alex arrived promptly and fixed the fault promptly”

Helpful Report

Posted 2 years ago

Thank you so much for this 5 star rating! We are thrilled to hear that Alex arrived promptly and fixed the fault promptly which is great news. We always strive to provide the best service experience and appreciate the feedback. Thank you!

Posted 2 years ago

“Alex arrived promptly and fixed the fault promptly”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Glotech Repairs! We are so glad to hear that Alex arrived promptly and fixed the fault promptly for you! We really appreciate your review.

Posted 2 years ago

“Alex was prompt, helpful and gave me excellent advice about the need to replace this ten-year-old machine rather than attempt a repair which would probably not extend its life.”

Helpful Report

Posted 2 years ago

Thank you, Gillian, for your 5 star rating of Glotech Repairs! We appreciate your review and feedback about Alex's service, and we're glad that he was able to provide you with helpful advice regarding the economical repair of a 10year old appliance. We thank you for your business!

Posted 2 years ago

“Alex was very helpful, resolving our issue quickly. Very apologetic too. Thanks very much”

Helpful Report

Posted 2 years ago

Thank you so much for giving Glotech Repairs a 5 star rating! We really appreciate it. We're glad to hear that Alex was able to help resolve your issue quickly Thank you for taking the time to leave us the review and feedback!

Posted 2 years ago

“Very good Alex”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating! We are so happy to hear that you had a great experience with Glotech Repairs.

Posted 2 years ago

“Although the company was quick to get an Engineer out to us to diagnose the issue and take our money for the work and the required part. Unfortunately they were absolutely shocking in finishing the job. Changed appointments 5 times on us. Being told the part was in then not in with another change of appointment. Really disappointing service to be honest.”

Helpful Report

Posted 2 years ago

Thank you for the feedback Mr Brown We are truly sorry for the disappointing service that you have appear to have encountered, especially about the changed appointments and being told that the part was in when it wasn't. We understand how frustrating this experience must have been and we appreciate you taking the time to let us know about it. Please could you email the customer service team repairs@glotech.com for the team to investigate fully as this is not at all the experience Glotech aim to provide Thank you

Posted 2 years ago

“Competitive price promt repair with a well informed engineer !!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Glotech Repairs! We're thrilled you love our competitive price and prompt repair services with knowledgeable engineers. Your feedback is really appreciated.

Posted 2 years ago

“Alex was very pleasant. Service with a smile”

Helpful Report

Posted 2 years ago

Thank you so much for giving Glotech Repairs a 5 star rating! We are so glad to hear you had such a pleasant experience with Alex and appreciated his great customer service - service with a smile!

Posted 2 years ago

“Impressed with the service from start to finish. Professional and billed exactly as per original quote. Recommended.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! We are so glad to hear that you were impressed with the service and that the experience was a professional one! We also appreciate your kind reference to our billing process, we do strive to have a clear and open pricing policy. Thanks again and we look forward to continuing to provide you with exceptional service should you require us again in the future.

Posted 2 years ago

“Brilliant service from Alex. Quick efficient and effective. Highly rated service.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Glotech Repairs! We are thrilled to hear that you have had a great experience with our Brilliant service from Alex one of our team of great engineers. Quick, efficient and effective - we are so glad that you gave us a highly rated service!

Posted 2 years ago

“I am looking at Reviews,and amazed to see there is no action or comments from Glotech about 1*2* reviews.They only replied to 4*5*. Do they really care to improve their service ? I have recently ask them for service and will be posting the horrible way they provide service.”

Helpful Report

Posted 2 years ago

I am sorry that due to staff shortages / illness in the office we have been unable to dedicate a person for the reviews to have investigations further than acknowledgements of the feedback for these type of reviews prior to replying to the full reviews. If a complaint is sent to the customer service team repairs@glotech.com it will be reviewed fully by the team in office as part of the normal daily procedures and would not be missed in this way. The reviews page is not looked at for individual feedback and investigations as we would anticipate a customer reaching out to the team and if necessary the customer service manager. I do hope this assists your query Thank you

Posted 2 years ago

“Although he had bad news about the freezer, Alex was very helpful in explaining althea issue and offered helpful advice”

Helpful Report

Posted 2 years ago

Thank you for giving Glotech Repairs a 5-star rating! We're pleased to hear that Alex was so helpful and offered helpful advice, when appliances are beyond economic repair it is very disappointing. We strive to provide top-notch service to our customers and we're glad Alex was able to provide you with that.

Posted 2 years ago

“Knowledgeable engineer who quickly found the fault”

Helpful Report

Posted 2 years ago

Thank you for the review your feedback is really appreciated.

Posted 2 years ago

“Alex was fantastic - sorted it out very quickly”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Glotech Repairs and for being a repeating customer! We are delighted to hear you had a positive experience with Alex - he did an excellent job of sorting things out quickly! We really appreciate your feedback and loyalty. Thank you again!

Posted 2 years ago

“The engineer was very prompt kept good communication and got the jod done quickly and explained what the fault was”

Helpful Report

Posted 2 years ago

Thank you so much Martyn for your five star rating of Glotech Repairs! We are glad to hear that the engineer was very prompt, kept good communication, got the job done quickly, and explained what the fault was. We appreciate your review and value your recomendations.

Posted 2 years ago

“Wow. Fantastic service. Prompt, friendly, professional. FIxed the problem quickly and with obvious expertise. Thank you.”

Helpful Report

Posted 2 years ago

Thank you so much Jane, for your 5 star rating of Glotech Repairs. We’re delighted to hear that you had such a positive experience with us. "Wow. Fantastic service. Prompt, friendly, professiona. Fixed the problem quickly and with obvious expertise. " We really appreciate your feedback for the team and that you've chosen us as your go-to repair service. Thank you for your customer!

Posted 2 years ago

“On the advice of the engineer, we decided to recycle the fridge freezer.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Chatham. We appreciate your feedback We work hard to make sure all our customers are satisfied with our work. We also ensure they are getting the best service possible with our fast communication and competitive pricing. We do understand that sometimes it is hard for a customer when an appliance is beyond economic repair. We are truly happy to hear that you have had a good experience overall. We will continue to strive to provide excellent customer service. If there is anything else we can help you with, please do not hesitate to reach out. Thank you again for your feedback.

Posted 2 years ago

“Fantastic service by Alex, great communication and very helpful. I have a Braintumour and he was very considerate and helpful. I highly recommend Glotech Repairs. Great job”

Helpful Report

Posted 2 years ago

Thank you so much, Chris, for such a wonderful 5-star rating and kind words about our service! We are ecstatic to hear that Alex was able to provide you with exceptional service, as well as being very considerate and helpful. It means a great deal to us! Thank you for your generous recommendation of Glotech Repairs - it is much appreciated and we truly wish you well.

Posted 2 years ago

“Great service from Alex. Highly recommended !”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Glotech Repairs! We appreciate you taking the time to leave us such a great review and it is wonderful to hear you had a great experience with our Enginner Alex. We are thrilled you were so satisfied with the service provided and its great that you would highly recommend us. Thank you again!

Posted 2 years ago

“Great service from Alex. Highly recommended !”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! We're so glad to have provided you with a great experience and service from Alex. We are really happy to hear that you would recommend us and that your experience was so positive!

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,806 reviews