Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,760 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,760 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked repair which was not done , sent another company out to do the job charged us £89.94 which is more than the stated £74.95 . To top it off they Could not repair the dryer and told us the part was nearly £200 . I would avoid at all costs , disappointing, feel totally ripped off”

Helpful Report

Posted 1 year ago

It is disappointing when someone feels that all of the information on booking via the website or on the phone is not transparent enough to give all of the details you required however we do feel that the information regarding bookings is clearly provided. In regards to the part the engineer recommended a part which is not available from stock and would need ordering we are sorry that the price of the part made this appliance beyond economical repair for you however with out attending the engineer cannot confirm some details. we wish you well and thank you for the feedback.

Posted 1 year ago

“Alex gave me advance notice of his arrival then completed the repair efficiently and with a polite manner”

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Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs! We really appreciate your positive feedback about Alex giving you advance notice of his arrival and then completing the repair efficiently and in a polite manner. We are so pleased to have Alex as part of our great engineering team!

Posted 1 year ago

“ALEX CAME IN IN TIME AND DID A BRILIANT JOB . Very friendly anprofessional service, Next time will call you again. Thanks. MICHAEL”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of Glotech Repairs and for your kind words about Alex. We are so happy to hear that you had such a great experience, and it makes us even more delighted to know you plan on being a returning customer. We look forward to helping you again soon!

Posted 1 year ago

“ALEX CAME IN IN TIME AND DID A BRILIANT JOB . Very friendly anprofessional service, Next time will call you again. Thanks. MICHAEL”

Helpful Report

Posted 1 year ago

“ALEX CAME IN IN TIME AND DID A BRILIANT JOB . Very friendly anprofessional service, Next time will call you again. Thanks. MICHAEL”

Helpful Report

Posted 1 year ago

“My washing machine needed a heat sensor a week ago, which I told them was the problem, told me could get in a couple of days and 6 days later after numerous phone calls, I still do not have my machine repaired but quick enough to take my money for call out which was over £120.00 including the part (£20 approx). I could buy one of these off the internet for £20.00 and get the next day but Glotech cannot. Last night I got a phone call at 5.30pm from an engineer saying was coming at 7am but I said I could not do that and phoned Glotech and now don't know when will come to fix it. They advertise "they take the stress out of getting your appliance repairs" but actually is anything but. I work for a medium sized appliance/kitchen company and my company would not treat customers like this. It is not the first time I have had an issue with this company regarding repairs and is anything but efficient and easy. My wife is partially disabled and has a skin allergy so has to wear clean clothes every day, so can imagine how much washing I have after over a week, and I also have to do things to help her at certain times, hence the need to have a time slot that is convenient, but still NO machine! The customer service staff don't actually care and am sure would be different if was there appliance that was broken.”

Helpful Report

Posted 1 year ago

“Contacted Glotech for a repair to my cooker I told them what was faulty and gave them model number the repairman came to my home he looked in oven told me it wanted a new part and that they couldn’t get the part and charged me£99.45 pence only in my home 5 minutes and taking money off a old age pensioner disgusting”

Helpful Report

Posted 1 year ago

“The contractor came round and resolved the issue quickly (integrated fridge freezer door wasnt closing properly). Website was very easy to use and the pricing was transparent (fixed cost, paid up front as no additional materials were required). I would use this company again.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of Glotech Repairs, Robert! We're glad to hear that our Enginner came and resolved the issue quickly. We're also pleased that you found our website easy to use and that you liked our transparent pricing. We appreciate your business and would be happy to have you as a customer again.

Posted 1 year ago

“Glotech cancelled my appointment without telling me. I waited in all afternoon and did not get a satisfactory response when I called to find out where the engineer was. Extremely poor service.”

Helpful Report

Posted 1 year ago

Please confirm your details to repairs@glotech.com and the customer service team can investigate why you were not notified as this would be really unusual text and emails are sent via the system and recorded. thank you for the feedback and we are sorry that your experience was not as expected. Thank you

Posted 1 year ago

“Fast & efficient service. I would use them again.”

Helpful Report

Posted 1 year ago

“Very pleased with the service.”

Helpful Report

Posted 1 year ago

“Excellent service from a very polite service engineer”

Helpful Report

Posted 1 year ago

“Great service and professionalism. Called the evening of one day regarding a dishwasher fault and they were here the very next morning and within 20 minutes had it up and running. Will definitely use their services again.”

Helpful Report

Posted 1 year ago

“Quick, efficient and friendly service. One-off call-out and labour charge. Problem with my tumble dryer was identified, part was ordered and fitted within a week. Excellent service.”

Helpful Report

Posted 1 year ago

“Took to long to repair because part was not in stock. Engineer was unhelpful and didn’t offer any assistance in putting machine back in place.”

Helpful Report

Posted 1 year ago

Good Afternoon looking at your booking which was booked on the 23-5-23 for a tumble-drier which before the Bank Holiday the engineer did attend on the 31st of may and yes unfortunately he did carry the part you required in his van stock how ever this was ordered from the supplier and as soon as this arrived the engineer attended and on 1st of June the part was fitted and the appliance tested according to the notes this was a total of 6 working days we apologies that this was not quick enough service for you however we are pleased to know the repair resolved the issue with the tumble drier and wish you well with the appliance in the future - thank you. Please send an email to repairs@glotech.com with all details and we can then speak with the engineer Manager and investigate regarding the lack of assistance with the appliance being replaced as this is not a normal response from our team of engineers. Thank you

Posted 1 year ago

“Very happy with service. Fast efficient and friendly. The Engineer managed to get to us a day early (although we did not have a long wait anyway). Good to have oven up and running again in such a short space of time.”

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Posted 1 year ago

“The Man who came to mend our American fridge freezer was very profecionall.He mended it and I was so pleased.Thank you very much.”

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Posted 1 year ago

“A waste of £90. The engineer arrived. I described the problem (Bosche wasing machine, F.21 code and a scraping sound for a few days before). He didn't even bother to switch the machine on He said it needed a new motor and was going to charge £290 for it. A quick online search saw the exact same motor available for £150. I told him I would sort it out myself.”

Helpful Report

Posted 1 year ago

“Far TOO expensive, obscene amount for such a fleeting visit, will not use it again.”

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Posted 1 year ago

“Excellent service and repair man. So very kind to my Mum who has mild dementia. Would highly recommend.”

Helpful Report

Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,760 reviews