Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.10

4.1 Rating 4,801 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,801 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never deal with this people they are just a load of +++++. I would only give them 0.5 out of 5. Bad service all the time since the last 2 more weeks. The customers services are worse I have ever dealt with. Bad customer service often involves delayed or non-responsive interactions, leaving customers feeling ignored or undervalued. When customer concerns are not effectively addressed or resolved, it causes disloyalty(waiting for a Manager to contact last week regarding an appoitment which was cancelled with no reason given.”

Helpful Report

Posted 1 year ago

“Very good service phone call before arrival and speedy repair.”

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Posted 1 year ago

“Alex was very helpful and explained what he was doing.”

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Posted 1 year ago

“Came when expected. Fixed our washing machine. Can't complain”

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Posted 1 year ago

“Problem was identified very quickly and the replacement part installed a few days later. Engineer was friendly and professional.”

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Posted 1 year ago

“Very satisfied. Efficient and helpful.”

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Posted 1 year ago

“Alex arrived at the agreed time, quickly diagnosed the fault and ordered the parts. As soon as parts were available an appointment was made to fit them. Again arrived on time and fitted parts. Very happy with the service received.”

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Posted 1 year ago

“Very helpful service. Useful advice. ALEX WAS VERY POLITE AND EFFICIENT.”

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Posted 1 year ago

“Beware the instant payment of labour charge with this Company made an appointment with them for a engineer to diagnose and hopefully repair our fridge freezer , He arrived opened the fridge and freezer doors pressed his finger against the back of the fridge told me the insulation was breaking down and the fridge was not repairable which took no more than a couple of minutes so no labour was actually involved for the extortionate amount of £99.54p surely this should have just been changed to a lesser call out charge ,Phoned the Company to express this but again as usual its all about taking and keeping the money very disappointing.”

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Posted 1 year ago

“Excellent service, the engineer was very professional. Would recommend this service to my friends.”

Helpful Report

Posted 1 year ago

“I booked a repair for AM. on the 30th August and this was confirmed by email. Later that day I received a call advising that the engineer could not attend in the morning but would arrive between 13.00-15.00hrs, which was not ideal but I agreed to this. The following day I called to ask when the engineer was likely to arrive and I was put on hold and then the call was cut off. I rang back another 2 times and exactly the same thing occurred. Eventually, I was told that the engineer would not able to attend today and that the earliest I could now have a call out would next Monday and I was then cut off again When I rang back for a fourth time I was told that your system automatically cuts calls off if they are on hold for a long time which is absolutely appalling that they treat customers in such a way. After such a terrible level of service that I had received I felt that I would not be able to trust Glotech and cancelled the call out. Overall this was a complete waste of my time and with this awful level of service, these people should be avoided.”

Helpful Report

Posted 1 year ago

“Incompetent and Inexperienced on Modern Dishwashers (especially Miele). After reading several good reviews we thought Glotech repairs would be a good choice to look at an F25 fault on our Miele G7102 Dishwasher. It had given us excellent results on daily use over the last 30 months. We gave all the appropriate fault code make/model/serial number data to the call centre when making the booking, so we expected a good outcome from the visit. The Glotech technician attended on the day and at the time agreed, however he readily admitted that he had never seen a "Miele Dishwasher and really didn't have a clue". He plugged in a wall mains socket tester, that confirmed out kitchen ring main was in good condition / safe. He then laid the machine on the floor and removed the bottom panel. Unfortunately this put water into the circuit board area. Miele confirmed that NONE of their dishwashers should ever be laid horizontal for this very reason. Without doing a single electrical test he made a list of new parts that would be required and left. We then received an invoice for his "investigations" together with a long list of parts required. Luckily both my wife and I are electronics engineers and realised our mistake in asking Glotech Repairs to have a look. We then contacted Miele who quickly rectified the problem, after drying the PCB's. The machine has worked faultlessly since. We refused to pay for the Glotech technician, as he didn't know what he was doing, potentially damaged our machines delicate electronics and basically listed every moving part in his "diagnosis". We have explained our reasons for not paying in three phone calls and eight emails. Today we have received threatening letter, with an inflated £25 charge for debt collecting and more charges to follow. To avoid the incompetence of this technician, wasted time, delayed repair and potentially expensive litigation We suggest that you go elsewhere for your repair. Date of experience: 27 July 2023”

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Posted 1 year ago

“Very impressed with knowledge from engineer, slightly pricey call out charge.”

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Posted 1 year ago

“My first experience with Glotech. Found them very quick and efficient. Nice friendly engineer. Phoned 30 mins before to let me know he was on his way. Callout charge a bit steep but only paid for parts on consequent visits. Would use them again.”

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Posted 1 year ago

“Polecam szybki i sprawny serwis,”

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Posted 1 year ago

“Engineer courteous and helpful bu I had to pay the call out fee for a repair that would be as dear as a new machine. So in fact I paid £89 for nothing except some advice.”

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Posted 1 year ago

“Pre visit comms very good, engineer arrived as expected and cooker repair done and sorted within an hour. Really please, thank you”

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Posted 1 year ago

“Excellent service and reasonable prices. Friendly and punctual staff. Simon, the engineer was very helpful.”

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Posted 1 year ago

“Good service. Engineer on time. Not too expensive.”

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Posted 1 year ago

“The operative arrived on time, quickly determined the source of the problem and put it right. He was friendly and professional. Very satisfied.”

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Posted 1 year ago

Glotech Repairs is rated 4.1 based on 4,801 reviews