Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,806 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,806 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was great getting a visit booked within days of calling, and the engineer who came was friendly and really efficient. He diagnosed that the water dispenser bottle in our fridge freezer was leaking (flooding the base of the fridge) and also that the model of bottle is no longer available. However there is nothing wrong with the fridge and I asked for a second visit (which is possible within the call-out price, but only if you have new parts to fit) to seal up or take out the water element, since there is nothing wrong with the rest of the fridge was not possible. So now I have to get another engineer out from somewhere else to do that. I didn't mind paying the £90 call out, but I do wish they could have finished the job, rather than me starting from scratch but with a diagnosis which is fixable.”

Helpful Report

Posted 2 years ago

Good afternoon, as I do not have all of the details to look at your repair could you email to repairs@glotech.com and our customer service team to take the feedback and investigate - thank you

Posted 2 years ago

“Unfortunately I have not had a great experience with your service. Appointment was booked for 22nd June between 8am - 1pm. I waiting for technician to arrive until 1:45pm....when still no one turned up, I called and was told my appointment has been cancelled. But no intimation was made to inform me about it. However I have now been given another appointment and I hope this time someone does arrive....or atleast inform me of any changes to my appointment.”

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Posted 2 years ago

“Waited in from 8 til 2 pm which was the arrangement. He arrived at 2:25 pm. Nice young man but late very late said he had left message early morning but had sent to landline?. I had given the details of problem to company prior to visit so was surprised afte 5 mins to be told the item needed a new door at a cost of approx £285. Cost of visit £89 including vat. Clearly this could have been done by phone at a much less cost. Item now useless because to spend the above costs rather are mas much as buying new. Very disappointing!. .”

Helpful Report

Posted 2 years ago

Hi John this is a little disappointing, please could I ask that you email your comments to repairs@glotech.com as we do take on and look at all feedback - thank you

Posted 2 years ago

“Nobody came out someone rang to re arrange them I never heard another thing, not a god service”

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Posted 2 years ago

“Haier French door fridge freezer repair”

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Posted 2 years ago

“Excellent and prompt service All staff very professional”

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Posted 2 years ago

Thank you so much Lindsay for your 5 star rating of Glotech Repairs your words about our excellent and prompt service and professional staff really mean a lot.

Posted 2 years ago

“Fridge not making temperature. Engineer came 5 min look and said needed new fridge. 800 £ and they would contact mon.day for a replacement To me looked like thermostat so bought one for 30 £ and asked for a new engineer who fitted it and fridge now works fine .. 2nd engineer very helpful. First useless !”

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Posted 2 years ago

“Very pleasant engineer explained the problem , did the repair with out fuss.”

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Posted 2 years ago

Thank you so much for the 5 star rating, Vera! we are pleased our experience engineer was able to assist you and explain so well. We always strive to offer the best repair service and your feedback will help us to continue to do so. Thank you again!

Posted 2 years ago

“No repair of wine cooler - told me they are rarely repairable but not told that beforehand. Charged £99 for call out for nothing. Complete waste of money.”

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Posted 2 years ago

“Found fault straight away and fixed - did warn that the motor did not look too good so I am aware the machine may not last too much longer. The engineer was very efficient and polite.”

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Posted 2 years ago

“Very good service. The only problem was you didn’t have the right glass so you fitted the one I had. Does this reflect in the price that I paid thank you Bryan Collins”

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Posted 2 years ago

Thank you so much for your 5-star rating, Brian! We're so glad you had a positive experience with Glotech Repairs. Thank you again for your review!

Posted 2 years ago

“Prompt, helpful. Fixed the problem. All good.”

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Posted 2 years ago

We are so pleased that everything went well and your experience with Glotech means we had another 5* review - thankyou

Posted 2 years ago

“Extremely nice repair man very polite”

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Posted 2 years ago

Thank you for the feedback, yes we are really proud of our great team of engineers. - Thank you for the review.

Posted 2 years ago

“My fridge heater wasn't working and got it replaced after initial assessment. All done with prompt timing and quote was reasonable. Working good now.”

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Posted 2 years ago

Thank you for the great 5* review - we really appreciate the feedback for the team.

Posted 2 years ago

“Refit coil to Bosch dishwasher door”

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Posted 2 years ago

“Prompt call-out, professional, knowledgeable and polite engineer. Efficient and timely communications both by office and engineer. What's not to like?”

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Posted 2 years ago

“I've given 5 stars despite my appliance not being fixed due to the part needed being unobtainable now. I was kept up to date with my appointment time and offered an earlier one owing to another customer's cancellation. Ben was friendly, polite and knowledgeable.”

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Posted 2 years ago

“Always a reliable company. We had needed their help last year and they were prompt, put a lot of effort into actually diagnosing and fixing the problem rather than just saying our fridge was broken and nothing to be done. This year we knew the issue and got them out. Arrived on time, gave us a heads up on the time as well. Great professional service. Thank you!”

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Posted 2 years ago

Thank you, Louise, for your 5-star rating of Glotech Repairs! We appreciate your loyalty as a returning customer, and value the feedback on your experience with us. We are thrilled that we were able to diagnose and fix your problem quickly and with the utmost professionalism. We are always striving to ensure our customers receive the best service and are glad you felt that way. Thank you for your support!

Posted 2 years ago

“Prompt and efficient”

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Posted 2 years ago

Thank you so much Chris for the 5 star rating of Glotech Repairs. We are thrilled to know that you found our service to be prompt and efficient!

Posted 2 years ago

Thank you do much for the feedback the team really appreciate it.

Posted 2 years ago

“Being able to book a slot online was a big benefit. The engineer let me know when he was on his way. He explained everything he was doing and also gave some tips on using the washer dryer better.”

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Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,806 reviews