The process of contacting Glotech, and booking a technician was easy and professional. However, I am not happy paying a full call-out charge plus Vat (£112), for the technician to spend 10 minutes in the house and tell me a need a new fridge/freezer and charge me the full whack. And it wasn't a same day visit, which is the only reason I opted to go with them. It was supposed to be a Friday and the technician only came late on Monday. I think there should be a reasonable charge for someone to walk in and out in less than 15 minutes, particularly when it was not a same day visit. It does not build trust with a service supplier and I won’t be using them again.