Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,804 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,804 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was very good and on time.”

Helpful Report

Posted 2 years ago

“I've had no contact with Glotech customer service but their technician Dean was brilliant. He came out last week, fixed the oven, ordered the parts he needed for the faulty door and gave a good estimate for exactly how long the whole thing would take. He was friendly and straightforward - exactly what you want. He's just popped back with the hinges to do the door, absolutely no problems at all. Thank you Dean!”

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Posted 2 years ago

“I was told when the person came to repair my hob that he could not touch is as it had silicon around the edge. I was still charged £99 for the call out fee and never told in advance that they wouldn't fix a hob with silicon around the edge. I was forced to pay this as the man wouldn't leave until I'd paid. I then called to complain and the lady on the phone wouldn't refund me as they said that £99 was a labour fee and as he had driven to my property that counted as a labour fee. I am now trying to get the money back from my credit card company.”

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Posted 2 years ago

“The problem was not cleared but solutions mentioned cured problems”

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Posted 2 years ago

“Excellent service from Alex. Although repair not possible due to fault, the explanation was clear and accepted. Great work.”

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Posted 2 years ago

Thank you so much for the 5 star rating! We really appreciate this and so pleased that you had such excellent service from Alex. Again, thank you for your feedback!

Posted 2 years ago

“Fast , efficient and knowledgeable. Fixed my tumble dryer in 10 minutes and very reasonably priced.”

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Posted 2 years ago

“Good service and the job done well and quickly”

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Posted 2 years ago

“See trust pilot from Dale. Basically one of your highly trained and experience team should of put two and two together and provided excellent customer service by phoneing me and making me aware it is highly likely to be the bearings and that for my make and model its all one unit so engineer will not be able to replace them. £90 for 10 mins 'work' (which involved spinning the drum). Judging by the spate of one star reviews recently i can only hope potential people read these and avoid you.”

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Posted 2 years ago

“Excellent service. Washing machine repair required 3 visits - one call out charge and all engineers competent and polite. Would recommend.”

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Posted 2 years ago

“I was very pleased with the service I received. Knowledgable engineer made me feel confident in his ability To fix my Miele fridge.”

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Posted 2 years ago

“Customer service was excellent, the fault with the fridge freezer was diagnosed very quickly and dealt with in a short space of time. The engineers, Gavin and George were very professional, friendly, and worked very efficiently and tidily. The charges incurred we felt were very reasonable. A big thank you to Gavin and George, and we would not hesitate to recommend your firm to anyone. Many thanks Peter Thatcher”

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Posted 2 years ago

“Fantastic service. Identified problems, ordered parts & re-arranged further appointments. All done in a professional but friendly way. Will certainly recommend.”

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Posted 2 years ago

“I needed a new pump for my Lg American style fridge, it’s just 2 years old, it was ordered and fitted promptly but didn’t work the next day I now have to wait 2 weeks for engineer to look at it again,poor service!”

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Posted 2 years ago

“Engineer Paul contacted me prior to his arrival the following day. He was punctual and efficient. Found the fault which was electrical, rectified it and made sure all was safe checked the washing machine was working okay and signed the job off. Will use Glotech again if necessary. Thank you Paul.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Glotech Repairs, Susan! We are so pleased to hear that Engineer Paul was punctual, efficient, and thorough, and that you will return as a customer for our services if necessary. We hope to continue to provide you with phenomenal service in the future. Thank you for your support!

Posted 2 years ago

“I was very impressed with the quick service to look at my combination microwave. Unfortunately, it was not repairable.”

Helpful Report

Posted 2 years ago

Thank you very much for your 5 star rating of Glotech Repairs. I am glad that you were impressed with the quick service for looking at your combination microwave. I am sorry that it was not able to be repaired.

Posted 2 years ago

“Alex was so helpful and got the job done quickly which was great.”

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Posted 2 years ago

Thank you so much, Jessica, for the 5 star rating! I'm so glad to hear that Alex was so helpful and got the job done quickly which was great. I hope you consider us again in future!

Posted 2 years ago

“3 cancelled appointments. First one cancelled and rearranged for over a week later. Second one rearranged then bought forward 2 days but then cancelled at the end of the morning I'd spent waiting in for them (on a Saturday). Apparently the engineer went out the night before and 'wasn't feeling well' - their exact words to me. They then couldn't make the original 2nd appointment day and pushed it back a day. This third time was then also cancelled on the day. Terrible customer service as am now 2 weeks down the line without a working dishwasher. AVOID at all costs.”

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Posted 2 years ago

“The two repair men Gavin and George were very professional and friendly. Unfortunately our Miele washing machine was beyond repair😂 But we did purchase a new Bosch which was delivered and fitted on Saturday 24/6/2023 again both men very helpful. Very good service. Thank You I am waiting for the receipt for the new washing machine and fitting charge which I assume will be emailed to me?”

Helpful Report

Posted 2 years ago

Thank you so much, Suzanne, for your 5-star rating of Glotech Repairs! We are delighted to hear that Gavin and George provided you with a professional and friendly experience, in addition to helping you purchase and install a new Bosch washing machine. We apologize again for the Miele washing machine being beyond repair. Regarding your receipt, we will be sending it to you via email shortly. Thank you again for your kind review!

Posted 2 years ago

“It was great getting a visit booked within days of calling, and the engineer who came was friendly and really efficient. He diagnosed that the water dispenser bottle in our fridge freezer was leaking (flooding the base of the fridge) and also that the model of bottle is no longer available. However there is nothing wrong with the fridge and I asked for a second visit (which is possible within the call-out price, but only if you have new parts to fit) to seal up or take out the water element, since there is nothing wrong with the rest of the fridge was not possible. So now I have to get another engineer out from somewhere else to do that. I didn't mind paying the £90 call out, but I do wish they could have finished the job, rather than me starting from scratch but with a diagnosis which is fixable.”

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Posted 2 years ago

Good afternoon, as I do not have all of the details to look at your repair could you email to repairs@glotech.com and our customer service team to take the feedback and investigate - thank you

Posted 2 years ago

“Unfortunately I have not had a great experience with your service. Appointment was booked for 22nd June between 8am - 1pm. I waiting for technician to arrive until 1:45pm....when still no one turned up, I called and was told my appointment has been cancelled. But no intimation was made to inform me about it. However I have now been given another appointment and I hope this time someone does arrive....or atleast inform me of any changes to my appointment.”

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Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,804 reviews