Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,807 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

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“Very good service, clear communication and a dishwasher working again in no time.”

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Posted 2 years ago

“Kingston was very courteous and helpful even though a repair was not completed as it did not make economic sense.”

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Posted 2 years ago

“No engineer turned up and when I called customer service they simply said they didn't know why and there was nothing they could do. they did not seem surprised. Not even an apology for the wasted time.”

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Posted 2 years ago

“I would like to say thank you for your amazing service. Friendly phone calls and a quick appointment. If I have any further problems with any of our appliances,I will have no hesitation in contacting you Thank you”

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Posted 2 years ago

“Our fridge/freezer broke so we called Glotech. Failed to find the problem in 2 visits. They tried to charge us £80 for a new piece. We went to some one else and they found ice had blocked the back and r didn’t need any new pieces.”

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Posted 2 years ago

“Alex provided great service.”

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Posted 2 years ago

“Alex provided great service.”

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Posted 2 years ago

“Good friendly service”

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Posted 2 years ago

“I had a problem with my washing machine tripping the Circuit. I called Glotech, an engineering came 3 days later, did some tests and ordered the part. The new part was fitted 2 days later. Arrived when they said and the price was fair. Very happy with the service.”

Helpful Report

Posted 2 years ago

“The Engerniear came in to My house with the full knowledge about my wine cooler after I left a note about the faults that where wrong with it and then he was in my house 30 seconds opened the fridge door and said we need a new compressor and the office will call me tomorrow with a quote for the part supplied by them and then charged me £95 for the visit. Next day I had to call the office as they never made contact and the person who answered my call was so rude he actually laughed when I told him about the situation that happened the day before with his engineer he thought it was funny a man spent 30 seconds in my house and only opened the wine cooler door and diagnosed that it needed a new compressor without even looking at the back the back wine cooler and left with £95 oc my hard earned money and to add insult to injury the customer help line told me a new compressor is £729 for the particular model and that includes free fitting that was included in my call out fee of £95 please these people are a joke and only out to get the call out fee I am asking you to try other companies I also managed to get the same compressor for £145 on line and it was the same make and model”

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Posted 2 years ago

“Very please with repair and quick visit”

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Posted 2 years ago

“Not professionals! I have booked an engineer for my dishwasher and on the day of the visit they called and cancelled it because the engineer had called in sick. Made another booking, a week later. I received a call from the engineer 8.00 in the morning informing me that he will be arriving in 10 min. I kindly asked to give us 20 min to take our child to school. He agreed but still arrived at the house in 10 min and he started talking to my wife, in a not so polite way, that he can not wait because it is not cost effective, about things in the contract that we had agreed and left. This discussion took place for about 15 min, in which my wife could have dropped the child and returned. Also, my wife had to book 2 days off to be home for the visits that never happened! As about customer service, was not helpful at all! It is sad when you realise that they just care about their own profits and nothing else!”

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Posted 2 years ago

“Absolutely brilliant! Easy to book, arrived on time, did an excellent job. Will definitely use you again - thank you very much”

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Posted 2 years ago

“Unfortunately the repairman who visited said the part I required was no longer available. Charged me the call out fee and off he went. Felt very undervalued as a customer and probably didn’t fully understand the terms of business. I won’t however be using this service again. I feel if the product isn’t viable to repair the call out charge should be waived, 😠”

Helpful Report

Posted 2 years ago

“Your engineers came out on Thursday this week following my visit earlier to your showroom when I spoke to Josh. After inspecting my built-in fridge freezer they advised me it was "Finished" and I should consider replacing it. Later that day I called into your showrooms again and was seen by Amy. I placed an order for a New Bosch Fridge Freezer and gave Amy a deposit for this order which I understand will be supplied and fitted this coming Thursday, the 1st June While writing this I would mention that I telephoned Glotech last Friday afternoon to confirm that my old units would be taken away and disposed of. The gentleman who answered the phoned spoke to me in a manner I considered abrupt, sharp, and unpleasant and which I found annoying. This was in complete contrast to the very pleasant way I was handled by your two members of staff, Josh and Amy who are both a credit to your Company. I have dealt with Glotech before having purchased my existing fridge/freezer from your company in October 2009.”

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Posted 2 years ago

“So far so good! Your engineer came on time, very polite, did a first class job and of course I am very pleased to get the washing done now. Best regards, Colin Wilson”

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Posted 2 years ago

“I think that the system is a bit of a con as in the majority of cases the cost of repair is more than the cost of a new machine, so you are paying an engineer £90 for doing nothing.”

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Posted 2 years ago

“Easy to book an appointment. (Within the week ) Friendly staff on the phone and the engineer. Problem solved ! Well done Glotech . Would recommend.”

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Posted 2 years ago

“Repairs to washing machine workman was nice and polite and done the job and fixed the ploblem with no fuss no mess PERFECT”

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Posted 2 years ago

“Five star service throughout from booking to technician's visit and completion. Staff very pleasant to deal with and fair price for the work. No hesitation in recommending. Thank you. Peter Perry, High Laver.”

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Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,807 reviews