Not professionals! I have booked an engineer for my dishwasher and on the day of the visit they called and cancelled it because the engineer had called in sick. Made another booking, a week later. I received a call from the engineer 8.00 in the morning informing me that he will be arriving in 10 min. I kindly asked to give us 20 min to take our child to school. He agreed but still arrived at the house in 10 min and he started talking to my wife, in a not so polite way, that he can not wait because it is not cost effective, about things in the contract that we had agreed and left. This discussion took place for about 15 min, in which my wife could have dropped the child and returned. Also, my wife had to book 2 days off to be home for the visits that never happened! As about customer service, was not helpful at all! It is sad when you realise that they just care about their own profits and nothing else!